63 People Management jobs in Egypt

**Additional Information**
**Job Number** 25134251
**Job Category** Revenue Management
**Location** The St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system. Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties. Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations. Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team. Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks. Assist with training of new associates as necessary on revenue management tools. Assist in the implementation of hotel sales strategies in the reservation and inventory systems.
Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High School diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 18,000 trained professionals
+ 350+ locations worldwide
+ Fortune 500
+ Globally unified systems
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department
+ Ensure smooth and timely freight process flow.
+ Ensure accurate and timely data entry into our operating system.
+ Track and trace Order Management files.
+ Use workflows on daily basis to manage shipments
+ Monitor shipment reports to ensure total customer satisfaction
+ Ensure timely clearance and delivery of freight to customer for Import shipments.
+ Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
+ Ensure accurate and timely client and vendor billing.
+ Manage intercompany invoice payments (i.e. via AJAX report)
+ Interact with our customers, arranging their international shipments, meeting customer service standards.
+ Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer's policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed and updated in the DLSOP.
+ Meet KPI standards, per company procedure.
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ 1-2 years of experience in operations & customer service in freight forwarding or logistics industry is a plus.
+ Good Computer Skills ( MS Excel , MS Word , Power Point).
+ Excellent communication skills, both written and verbal in English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.
+ Positive and willing to help attitude.
+ Pro-active, strong organizational skills.
+ Open to feedback .
+ Strong attention to detail .
+ Ability to multi-task and prioritize throughout the workday while remaining focused and organized.
+ Time management skills in addition to a professional manner .
+ Ability to work independently and in a collaborative team environment
+ Ability to work under pressure and meet tight deadlines.
Expeditors offers excellent benefits:
+ Paid Annual and Sick Leave
+ Employee Stock Purchase Plan (ESPP)
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Consultants in this role get to**:
**Strengthen relationships**: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
**Teamwork**: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
**Improve technical skills**: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

**Qualifications**:**
- High School diploma or equivalent
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Direct client contacts technical support experience
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills-
- Ability to be goals oriented
- Strong communication skills and ability to express ideas clearly
- To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

Job Summary:
We’re looking for a Transformation Management Office Manager (TMO). The TMO is an enterprise function within Abou Ghaly Motors responsible for driving complex initiatives on both operational structures and the strategy of the organization. It is a critical link between the executive vision and the work of the enterprise.

Main Duties:

- Building the TMO team.
- Setting up tools and standards for managing the strategy roadmap.
- Planning, tracking, and reporting on outputs and outcomes, including KPIs and benefits.
- Financial planning and tracking of roadmap initiatives.
- Cross-project interdependency management.
- Risk identification/mitigation plans.
- Setting quality control standards and tracking implementation.
- Planning and executing communication plans to stakeholders.
- Strategic overview and reporting on all programs to Leadership team.
- Providing training to projects and programs management teams.
- Auditing and governing on projects and programs.
- Setting policies to support the Transformation strategy.

Qualifications:

- Bachelor’s degree in engineering, computer science or BA.
- 10+ years of project management experience with at least 3 years in a lead role in effective program management hands on experience in delivering success change agendas.
- Strong interpersonal and communication skills.
- PMP/Prince II certification would be preferred.
- Experience as a strong member of program management team(s).
- Solid proficiency in program and project management methodologies.
- Strong knowledge and experience in the use of the various tools to aid program management.
- Ability to put theory in practice.

Job Introduction
**Claims Management Consultant**

**Cairo office based**
**Permanent**
**Full time 40 hours per week**

This is a diverse and skilled customer facing role where you will be responsible for resolving all general complex claims queries to the customer and/or providers complete satisfaction without the need to refer the case onwards. This will include assessing, adjusting and reassessing complex claims from all customer segments - Individual, Provider Corporate and Intermediaries.

Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, customer satisfaction, compliance and regulation.

Main Responsibilities
- Taking end to end ownership for the resolution of all general complex customer/provider claims queries. Case manage all queries through to resolution
- Assessing, adjusting and reassessing any claims as required
- Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
- Complying with all regulatory and governance requirements including FCA and Treating Customers Fairly
- Achieving all targets for contact handling, turnaround times and quality
- Participate in the Training & Competence scheme, through regular 121s, coaching sessions, side by side observations, huddles and team meetings with your leader
- Support and engage with new team members, working closely with the Brighton CMC and HVC teams where required
- Being a role model for the team demonstrating outstanding personal behaviours and performance, in line with The Bupa Code and Bupa Values
- Being a Customer Service Champion within Global Claims Management
- Contribute to the continuous improvement process by challenging existing process and contributing ideas for improvement for customers and the business.
- Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
- Previous experience in the delivery of customer service within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution
- Significant experience of claims assessment / management within the healthcare sector
- A track record of achieving and exceeding productivity and quality targets in a high performing team environment
- Highly customer focussed
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- An ability to speak a second language would be an advantage

About The Company
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa’s purpose is longer, healthier, happier lives and making a better world.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives.

**Bupa Global**

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

**Application process**:
If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.

Job Introduction
**Claims Management Consultant**

**Cairo office based**
**Permanent**
**Full time 40 hours per week**

This is a diverse and skilled customer facing role where you will be responsible for resolving all general complex claims queries to the customer and/or providers complete satisfaction without the need to refer the case onwards. This will include assessing, adjusting and reassessing complex claims from all customer segments - Individual, Provider Corporate and Intermediaries.

Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, customer satisfaction, compliance and regulation.

Main Responsibilities
- Taking end to end ownership for the resolution of all general complex customer/provider claims queries. Case manage all queries through to resolution
- Assessing, adjusting and reassessing any claims as required
- Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
- Complying with all regulatory and governance requirements including FCA and Treating Customers Fairly
- Achieving all targets for contact handling, turnaround times and quality
- Participate in the Training & Competence scheme, through regular 121s, coaching sessions, side by side observations, huddles and team meetings with your leader
- Support and engage with new team members, working closely with the Brighton CMC and HVC teams where required
- Being a role model for the team demonstrating outstanding personal behaviours and performance, in line with The Bupa Code and Bupa Values
- Being a Customer Service Champion within Global Claims Management
- Contribute to the continuous improvement process by challenging existing process and contributing ideas for improvement for customers and the business.
- Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
- Previous experience in the delivery of customer service within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution
- Significant experience of claims assessment / management within the healthcare sector
- A track record of achieving and exceeding productivity and quality targets in a high performing team environment
- Highly customer focussed
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- An ability to speak a second language would be an advantage

About The Company
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa’s purpose is longer, healthier, happier lives and making a better world.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives.

**Bupa Global**

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

**Application process**:
If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred