934 Partner Support jobs in Egypt

Company Description

Tabby creates financial freedom in the way people shop, earn, and save by reshaping their relationship with money. Over 14 million users choose Tabby to stay in control of their spending and make the most out of their money. Over 40,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, and Kuwait, and is now valued at $1.5 billion.

Role Description

This is a full-time on-site role for a Partner Support Agent located in Cairo, Egypt. The Partner Support Agent will be responsible for providing partners support, addressing technical issues, ensuring customer satisfaction, and assisting partners with any inquiries they may have. Day-to-day tasks include responding to partner queries, troubleshooting technical problems, and ensuring seamless integration of Tabby's technology with partner platforms.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Analytical Skills
• Excellent Communication skills
• Ability to work effectively in a team and on-site in Cairo, Egypt
• Proficiency in both English and Arabic
• Bachelor's degree or equivalent experience in a related field

Tabby is looking for a Partner Support Team Leader who is observant, goal-oriented, analytical, accountable, dynamic, and people-oriented. We want to collaborate with you if you want to establish a rewarding career and are certain that you have the abilities and experience to help us succeed The ideal applicant enjoys interacting with others and proactively resolving problems. As part of service delivery, you will be in charge of managing partners' deliverables, process maintenance and improvement, and people management. You will be responsible for identifying methods to improve our partner experience, and you should have an extensive understanding of partner engagement channels as well as experience in a related business. A top-tier partner experience leader will have expertise that results in exceptional partner relationship management and a strong brand image.

Key Responsibilities

Responsibilities:

• Work closely with the team, motivating and coaching them.
• Facilitate meetings with management to discuss performance issues and provide feedback on progress.
• Participate in the Quality monitoring process.
• Manage a performance improvement routine, set priorities, and improve procedures towards achieving SLAs
• Ensure training and development plans are maintained for all team members.
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
• Manage the fair and consistent application of performance management and disciplinary measures as necessary.
• Support the operations manager in highlighting operational risks and areas for improvement.
• Lead and inspire a team to deliver excellent levels of individual/team performance and customer satisfaction.
• Support the operations manager in delivering business targets and objectives and creating a performance-oriented culture.
• Keep up to date with any industry changes affecting the business and relay this knowledge back to the team.
• Work with the management team to identify and deliver positive change and business efficiencies.
• Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
• Escalate any appropriate problems to senior management.

Skills, Knowledge & Expertise

requirement:

• Minimum of 1 year of experience within a contact center environment as a Team Manager
• Analytical mindset, Creative thinking
• Demonstrated success in the B2B support management field would be beneficial
• Remote working team management experience would be beneficial
• Bachelor's degree or higher qualification in a relevant discipline
• Fluency in English (your English level must be B2 or higher), and great Arabic language knowledge
• Strong coaching, communication, and people-development skills
• Ability to deal with demanding partners and escalations.
• Energetic and motivating individual
• Experienced with financial services, investment, banking, insurance, and similar industries
• Report development and presentation skill set

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Position Summary:
As a Partner Support Team Leader, you will play a pivotal role in shaping and delivering a standout customer experience that sets us apart. Leading a team of frontline technical support agents, you will ensure every customer interaction is handled with care, expertise, and efficiency, building trust and long-term value.

You'll guide and develop your team to exceed performance, quality, and customer satisfaction targets through clear direction, ongoing coaching, and regular one-to-ones. By fostering a culture of accountability and continuous improvement, you'll empower the team to resolve complex issues, manage escalations effectively, and deliver support that reflects our commitment to excellence.

This role is critical to the success of our organisation, driving loyalty, reinforcing our reputation, and helping us deliver on our promise of a truly differentiated customer experience.

Key Responsibilities:

• Inspire and lead a high-performing team of Contact Centre Agents, fostering a culture focused on accountability, customer obsession, and continuous improvement.
• Coach and develop team members through regular 1:1s, constructive feedback, and tailored development plans to enhance performance and customer outcomes.
• Monitor individual and team KPIs, including productivity, quality, first contact resolution, attendance, AHT, and CSAT, using data to drive improvements that elevate the customer experience.
• Identify skills gaps and training needs, partnering with the Training team to deliver impactful learning and upskilling programs that build confidence and capability.
• Manage real-time operations, ensuring optimal queue management, schedule adherence, and service level achievement across all support channels (phone, chat, email).
• Oversee daily workflow and task distribution to maintain seamless, timely, and effective customer interactions.
• Act as an escalation point for complex or sensitive customer issues, demonstrating strong problem-solving and customer advocacy to drive resolution and retention.
• Conduct regular QA checks, including call/chat monitoring and email reviews, to ensure compliance with quality standards and identify coaching opportunities.
• Track and manage time accountability, including agent hours, breaks, and adherence to attendance policies (e.g., Bradford Factor monitoring).
• Analyze performance trends and operational data to surface insights, recommend enhancements to tools and processes, and improve customer and agent experiences.
• Champion best practices by implementing and upholding company policies, service standards, and quality expectations.
• Deliver clear and insightful reporting on team performance, customer impact, and opportunities to the Leadership team.
• Lead workforce management activities, including scheduling, time-off approvals, and ensuring adequate coverage across shifts.
• Support hiring, onboarding, and performance management processes to build and maintain a strong, customer-focused team.
• Leverage data and customer feedback in daily decision-making, sharing insights across the organisation to influence broader CX improvements.

Desired Qualifications:

• Bachelor's degree in Business administration or a relevant field
• Fluency in both English and Arabic, with exceptional writing and speaking skills in both languages
• Advanced proficiency in using CRM systems.
• 5+ years of experience in Customer Experience with a minimum of 2 years of experience in managing teams in Customer Experience or support, preferably B2B.

Other Capabilities:

• Inspirational Leadership: Proven ability to lead, motivate, coach, and develop diverse, high-performing teams in a customer support or contact centre environment.
• Customer-Centric Mindset: Deep commitment to delivering exceptional, human-centered customer experiences, with a passion for resolving issues in a way that builds loyalty and trust.
• Bilingual Communication: Fluent in English and Arabic, with excellent verbal and written communication skills that enable clear, empathetic, and effective interactions with customers and colleagues.
• Analytical Thinking: Skilled in interpreting performance metrics, identifying trends, and using data-driven insights to guide decision-making and continuous improvement.
• Calm, Decisive Problem Solving: Strong critical thinking skills with the ability to manage escalations and resolve complex issues quickly and diplomatically.
• Organisational Agility: Exceptional time management and prioritisation skills, with the ability to stay focused and organised in a fast-paced, high-volume environment.
• Tech-Savvy: Proficient in Microsoft Office Suite, Google Workspace, and customer support platforms such as Zendesk, with the ability to learn and adapt to new systems quickly.
• Adaptability & Resilience: Comfortable with change, ambiguity, and shifting priorities - able to manage competing demands while maintaining focus on team goals and customer outcomes.
• Collaboration & Influence: Able to work cross-functionally and influence stakeholders at all levels to improve processes and enhance the overall partner and customer experience.

Our promise to talent
At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Optimise for Impact
• No Ostriches Allowed
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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Glassdoor

Overview: AMAZON

strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Summary of Responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide
• Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
• Builds Platform and business knowledge to better serve sellers
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

• 1+ years of customer service experience
• 1+ years of driving process improvements experience
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in English
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Overview: AMAZON

strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Summary Of Responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide
• Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
• Builds Platform and business knowledge to better serve sellers
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Basic Qualifications

• 1+ years of customer service experience
• 1+ years of driving process improvements experience
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in English
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- for E-Commerce LLC

Job ID: A

Job Title: Customer Relationship Management (CRM) Executive – Remotely

Objective:

Support customer retention and growth by effectively managing and optimizing the CRM platform, driving data-based decisions, and coordinating customer-centric campaigns.

Key Responsibilities:

• Manage and optimize the CRM system to ensure accurate, up-to-date client data.
• Segment customers and build targeted communication workflows.
• Monitor and analyze customer behavior to identify retention and upsell opportunities.
• Coordinate with sales, marketing, and customer support teams to deliver a seamless and personalized customer journey.
• Execute and track CRM campaigns (emails, SMS, push notifications, etc.)
• Prepare regular reports on KPIs such as engagement, churn rate, and conversion.
• Provide insights and recommendations based on data analysis to support business decisions.

Requirements:

• Proven experience in a CRM role using tools such as Zoho CRM.
• Strong analytical skills and a data-driven mindset.
• Solid understanding of customer lifecycle management and customer segmentation.
• Familiarity with CRM automation and email marketing tools.
• Excellent communication, coordination, and problem-solving skills.
• High attention to detail and ability to work collaboratively with cross-functional teams.
• Self-motivated and able to work independently in a remote environment.
• Comfortable using online collaboration tools (e.g., Zoom, Asana).

Opportunities:

This role offers the opportunity to join a dynamic team and work in an environment that fosters professional development and personal growth.

Salary offered: 300 USD/ month + Bonus

How to Apply:

Please send your CV along with a cover letter highlighting your suitability for the role to

Company Description

Al Shal Automotive, founded in 1978 by Yousef Al Shal in Tanta, now operates from both Tanta and Cairo. The company is an authorized 3S business for Chevrolet and MG, as well as Eurorepar and Peugeot. Al Shal Automotive is known for its reliable automotive services and dedicated customer care.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Specialist located in Cairo. The CRM Specialist will be responsible for managing customer relationships, analyzing customer data, and working closely with the sales and project management teams. Daily tasks will include improving customer retention, addressing customer inquiries and issues, and implementing CRM strategies to drive sales growth.

Qualifications

• Proficiency in Customer Relationship Management (CRM) and Sales skills
• Strong Analytical Skills for data interpretation and decision-making
• Excellent Communication skills for dealing with customers and sales teams
• Project Management skills for coordinating CRM-related projects
• Ability to work independently and thrive in an on-site environment
• Bachelor's degree in a suitable field,
• Knowledge in the automotive industry is preferred

The CRM role is responsible for managing customer relationships through effective use of CRM systems and tools. This position ensures accurate data collection, smooth system operations, and strategic use of customer insights to enhance engagement, improve customer experience, and know about Backend & websites dashboard.

Responsibilities:

• Manage day-to-day operations of the CRM system and ensure data accuracy.
• Support customer segmentation, targeting, and personalization for campaigns.
• Execute and monitor email/SMS/push campaigns through the CRM platform.
• Track and analyze customer engagement metrics, providing actionable insights.
• Cooperate with marketing and sales teams to align CRM campaigns with business goals.
• Assist in developing loyalty and retention programs.

Qualifications:

• Bachelor's degree in
  Computer Science,

or a related field.
- 1–2 years of experience in CRM, customer engagement, digital marketing, or database management.
- Previous experience with CRM systems (e.g., Salesforce, HubSpot, Zoho) is required.
- Experience in campaign management and customer lifecycle is a plus.

Technical Skills:

• Strong knowledge of CRM tools, email marketing platforms, and customer data segmentation.
• Basic understanding of HTML/CSS for email templates is a plus.
• Proficiency in Microsoft Excel/Google Sheets for reporting and analysis.
• Familiarity with marketing automation and analytics tools (Google Analytics, etc.).