620 Partner Relations jobs in Egypt
Employee & Labour Relations Partner
Posted 22 days ago
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**A Day in the Life**
Would you like to work for a market leader in international healthcare? Do you consider you have the right experience for an Employee Specialist role? If yes, then send us your resume and enter the recruitment process right away!
This role will serve as the Employee & Labour Relations (ELR) Partner for North Africa and Middle East, where you will work directly with Senior leaders, managers, and employees to provide advice and coach both parties on all employee relations issues including guidance on performance improvement, disciplinary processes, restructuring activities, employment legal issues, investigations, conflict management. For this role, you are expected to be based in Cairo, Egypt.
**Responsibilities may include the following and other duties may be assigned:**
+ Performs effective case management of people related issues such as: ER issues, disciplinary actions, legal issues (harassment, discrimination, etc.), performance improvement (including Performance Improvement Plans and Coaching plans), involuntary terminations, policy interpretation and investigations
+ Responsible for, and consults and coaches leaders, on employee relations, performance improvement, restructuring. Partners closely with the HR Business Partner and other Centers of Expertise (CoE's) on organizational effectiveness issues spanning all levels within the organization related to ER. Provides advice and counsel to leaders on employment related practices, policies, and employment laws
+ Provides counsel and facilitates prompt and effective resolution of workplace conflict to address issues for employees, managers, and leaders in a manner consistent with Medtronic policies, practices and legal considerations. Utilizes various conflict management techniques, including mediation, conflict coaching, etc.
+ Timely enters and updates cases in the ER Case Management System (ServiceNow) to support the ability to generate accurate, real-time reports/dashboards in a centralized system
+ Plays key leadership role in planning and executing restructuring initiatives, reduction in force, resulting in employee transitions
+ Partners with Legal & Compliance in conducting investigations, researches policies/practices, creates and gathers documentation, makes recommendations and implements resolutions when applicable
+ Maintains strict confidentiality throughout conversations and investigations. Manages highly confidential human resources information and exercises sound judgment in handling or working with confidential data and situations, whilst effectively navigates a highly matrix environment ensuring alignment, regular communication and follow-up with multiple stakeholders as required
**Required Knowledge and Experience:**
+ Bachelor's Degree or equivalent
+ 5+ years of experience in a similar position
+ Ability to work in a fast-paced multinational environment
+ Ability to communicate effectively (oral/written) in English
+ Proven organization skills and ability to prioritize and manage multiple projects and/or cases
+ Demonstrated ability to interpret HR policies and procedures as well as, country legislation
+ Demonstrated ability to provide proactive partnership to leaders
+ Demonstrated collaboration and influencing skills
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Proven objective decision-making, good judgement and issue resolution skills
+ High attention to detail
+ Strong ethical standards
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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Account management lead
Posted today
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Shipblu Company is hiring (Account management Lead)
Experience in shipping is a must
- Manage a team of account managers in order to achieve customer satisfaction.
- Plan monthly/daily objectives to facilitate achieving targets.
- Lead, train, provide feedback and work with minimal supervision.
- Ensure that any issue is resolved within the team and modify undesirable behaviors in a timely manner in order to control healthy working environment.
- Encourage team members to collaborate to build team spirit for the business profit.
- Execute process improvement plans to achieve monthly/ daily targets and goals.
- Ensure team activities and practices are comply with company guidelines related to quality of service and inform them with changes.
- Prepare reports regarding clients/students' complaints, in order to take actions and analysis.
- Investigate and resolve customer complaints and queries.
- Monitor & motivate team members to achieve targets, contributing to organizational incentive and motivational activities.
- Continuously monitor the performance of the team, and craft tailored development plans for each member.
Job Requirements
- Bachelor's degree in a relevant field (business administration, education, or a related discipline).
- V. Good English.
- Proven experience in Shipping is a must
- Strong coaching and development skills.
- Able to communicate and motivate.
- Ability to make decisions and solve problems quickly and effectively.
- Task/Target Oriented
Account Management Engineer
Posted today
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Job Summary
Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get the most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services. Service Advisor must be passionate who will partner with and ensure the long-term success of our customers.
Responsibilities:
- Operate as the LEAD point of contact for any and all matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers data.
- Maintain open and clear communications Channel with your assigned customers (account), Communicate due dates, timelines and expectation to your customers.
Qualifications:
- Bachelor's degree in mechanical engineering or relevant field.
- 2- 3 years of experience.
Account Management Lead
Posted today
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Responsibilities:
● Conducting market research to identify selling possibilities and evaluating customer trends/ needs
● Actively seeking new sales opportunities through different channels (e.g. cold calling, networking)
● Communicating Giza's sales vision and delivering appropriate presentations on products and services
● Participating on behalf of the company in exhibitions or conferences
● Managing relationships with key customers
● Drive revenue while maximizing profitability through pricing and product mix
● Developing and implementing sales strategies and tactics that align with the overall business objectives
● Identifying and developing new business opportunities
● Negotiating deals and handling complaints or objections with relevant internal stakeholders (quality, logistics, etc.)
● Collaborating with team members to achieve better results (higher targets, faster processes, new approaches, etc.)
● Gathering feedback from customers or prospects and sharing customer voice/ insights with internal teams
● Ensuring overall customer satisfaction and loyalty
● Ensuring compliance with sales policies and procedures
● Providing regular reports on customer accounts and sales performance
Key Requirements:
● Bachelor's degree in business, marketing, or a related field.
● 5+ years of sales experience, with a track record of meeting or exceeding sales targets.
● Experience in the food or agricultural industry a plus.
● Managing complex sales cycles and negotiations.
● Demonstrated ability to develop and execute strategic account plans.
● Strong communication, relationship-building, and negotiation skills
● Fluent English-speaking skills
● Ability to work independently and manage competing priorities in a fast-paced environment.
Measure of Success:
● Meeting or exceeding sales targets for commercial accounts
● Maintaining and growing relationships with key customers and stakeholders
● Identifying and developing new business opportunities
● Ensuring high levels of service delivery and effective management of processes
● Running solid commercial processes (opening & closing deals in a timely manner, collecting cash on time, etc.)
● Collaborating effectively with cross-functional teams, including Supply Chain, Operations, and Quality
Key Challenges:
● Meeting aggressive growth targets (higher than market average) in a highly competitive market
● Building and maintaining strong relationships with key customers despite lack of geographic proximity
● Managing complex sales cycles and negotiations
● Driving sales ambition despite lack of control on certain market aspects (crop situation, compliant material supply, etc.)
● Developing and executing effective account plans that deliver growth and value for both Giza Seeds & Herbs and the customer
Account Management Executive
Posted today
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About noon
noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we're six years in, but only 5% done.
noon's mission: Ring every doorbell, every day.
About noon Food
Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&B delivery landscape, firmly putting the control and success back in the hands of retailers.
What you'll do:
Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
- Managing a portfolio of small to medium size restaurant partners
- Maintain an outstanding relationship with our restaurant partners.
- Owning full performance of your portfolio, from catalog accuracy to in-store operations, to growth initiatives, providing every-day support across all functions
- Communicating and pitching to partners for platform driven campaigns.
- Sharing monthly reports and owning success of your portfolio
- Be a positive representative of Noon Food and its brand in the marketplace.
What you'll need:
- 1-2 years of client management experience, preferably within a high growth company
- Excellent communication skills, written and verbal.
- Self-starter. Capable of driving towards targets every month and ability to meet deadlines.
- Good analytical skills. Ability to work on MS excel, CRM software.
- Fluency in English. Arabic language skills are an advantage.
Who will excel?
- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
Sales Account Management
Posted today
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Job Overview:
We're seeking a dynamic and results-oriented Sales Account Manager to join our team. The ideal candidate will be responsible for building and nurturing client relationships, driving sales growth, and ensuring the successful delivery of our mental health solutions. If you have a passion for mental well-being and a knack for sales, we'd love to hear from you.
Key Responsibilities:
- Develop and maintain strong relationships with corporate clients to promote our 'employee well-being' programs.
- Identify potential clients and convert opportunities into successful partnerships.
- Understand client needs and recommend tailored solutions from our suite of services, including psychometric assessments, therapy sessions, workshops, and well-being programs.
- Act as the primary point of contact for client accounts, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to ensure seamless service delivery and resolve client concerns promptly.
- Meet and exceed sales targets and contribute to the company's revenue growth.
- Stay updated on market trends, competitor activities, and advancements in mental health solutions.
Requirements
- Minimum of 2 years of experience in sales or account management, preferably in the healthcare, wellness, or service industry.
- Fluent in English.
- Proven ability to manage multiple accounts and build lasting relationships.
- Strong negotiation, presentation, and problem-solving skills.
- Self-motivated, results-driven, and capable of working in a fast-paced environment.
- Proficiency in CRM tools and Microsoft Office Suite.
Account Management Team Manager
Posted today
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About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
The Role
We are seeking an experienced Account Management Manager to lead our team of Account Managers. This role is crucial in fostering strong client relationships, ensuring successful delivery and upselling of our solutions, and enhancing overall client satisfaction.
Key Responsibilities :
- Lead and Manage Team: Oversee and mentor a team of Account Managers to ensure high performance and effective client engagement
- Performance Management: Set performance goals and conduct regular evaluations to assess team members' progress and development
- Team Development: Provide training and professional development opportunities for Account Managers to enhance their skills and knowledge
- Collaboration: Foster a collaborative team environment, encouraging knowledge sharing and best practices among Account Managers
- Resource Allocation: Assign accounts to Account Managers based on expertise and workload to optimize client satisfaction
- Conflict Resolution: Address any team challenges or client issues that arise, providing guidance and support to ensure resolution
- Reporting: Monitor team performance metrics and prepare reports for senior management on account management activities and outcomes
- Client Strategy: Collaborate with Account Managers to develop tailored strategies for key accounts, ensuring alignment with client objectives
Qualifications
- Bachelor's degree in Business or a related field
- 5+ years of experience in account management, including at least 2 years in a managerial role. In the e-commerce/shipping industry
- Excellent communication, presentation, and interpersonal skills
- Strong analytical skills and experience with tracking metrics and performance goals
- Ability to manage multiple priorities in a fast-paced environment
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Team Lead Account Management
Posted today
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talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Role Summary:
We are looking for a Team Lead Account Manager to join our team and be part of our growth. The purpose of this role is to develop the business by leading the team of account managers in building and maintaining long-term relationships with our partners
What's On Your Plate?
- Conduct business reviews with accounts and identify business opportunities and business relationships that result in the achievement of increased revenue, profitability, and market share
- Maintain a continuous business relationship with partners
- Provide excellent service and support to build strong relationships and resolve operational issues between partners and the company
Lead The Team Of Account Managers To
- Ensure that the menus of the clients are up to date at all times
- Optimize the partner's content (MOA, delivery time)
- Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
- Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters
- Transmission method optimization: Convincing partners to implement the track order feature and changing the transmission method to WLA
- Convince partners for promotions and offers
- Encourage partners to subscribe to the online payment gateway
- Coordinate with the partners, if active on the Talabat application, check and resolve the issues, such as –shutdown or stopped delivery
- Maintain accurate records of all sales and prospecting activities including:
- Closed sales
- Follow-up activities
- Sales expense report
- Increased sales report after placing promotions, vouchers, and coupons
- Partner analysis sheet
- Account management report
What did we offer?
- Bachelor's degree in Business Administration or any related field.
- Must have 4-5 years of experience in sales with at least a year in team leading.
- Experience with building and leading commercial teams.
- Excellent analytical skills with the ability to collect, track, and analyze large amounts of data.
- Adaptability and strong problem-solving skills.
- Commitment to coach and not just manage with a shared goal of building high-performance teams.
- Comfortable working in a challenging environment.
Head of Account Management
Posted today
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ABOUT SHIFT EV:
Shift EV is on a mission to electrify transportation and accelerate the global shift to sustainable mobility. Founded in 2021, we developed the first automotive grade industrial retrofitting process to reduce the cost and speed of electrification by an order of magnitude. Our business today spans MENA and Europe, financed by category leading investors. We empower our people with the responsibility to drive change at scale. At Shift EV, your ideas don't just matter — they shape a more sustainable world. Join us and be part of something bigger: the future of electric mobility.
YOU'LL WORK ON:
As the Head of Accounts Management, you are the primary leader responsible for the satisfaction and success of our clients at the operational, technical and strategic levels. This role oversees the full stack of the customer journey: from onboarding and fulfillment to account management and aftersales. By building strong client relationships, driving operational excellence and collaborating cross-functionally, you will guide customers on the journey to electrify their fleets. You will play a pivotal role in shaping the customer success strategy, and driving initiatives to maximize customer value.
YOU'LL HAVE OWNERSHIP OVER:
Build Strong Client Relationships:
- Serve as the primary point of contact, building and nurturing robust relationships with all clients across their organization.
- Own the customer voice inside Shift EV, ensuring customer success and full fleet electrification.
- Work closely with sales, marketing , finance, product and manufacturing to drive long-term customer plans and unlock new business opportunities.
- Demonstrate brand compatibility in all client interactions.
Operational Excellence and Transformation
- Act as the customer advocate to ensure a smooth onboarding, delivery and value realization journey.
- Define, develop and streamline our customer journey processes to shorten and optimize the customer transition.
- Work closely with customer operations to provide analytics, guidance and productivity initiatives that unlock the full value of fleet electrification.
Lead & Mentor Team
- Hire, retain and grow our exceptional team across account management, analytics, aftersales and fulfillment.
- Act as ultimate decision maker on complex customer situations, mentoring team leads in the process.
- Effectively manage and resolve conflicts as a great manager, ensuring seamless communication between clients and internal teams
YOU ARE
- Proven experience of at least 10 years in a leadership role within an Accounts Management or Customer Success team.
- Customer-focused mindset with a passion for delivering exceptional customer experiences.
- Able to thrive in challenging and high-pressure situations, while maintaining strong problem-solving and conflict resolution abilities.
- Exceptional commercial skills focused on long-term value creation.
- Strong operations knowledge with a passion for driving fleet optimization initiatives.
- Strong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.
- Proficiency in CRM platforms and experience in building and executing customer engagement metrics.
- Excellent English & Arabic proficiency.
WHAT TO EXPECT FROM US:
- An impact-driven mission, and a world-class team to work with.
- A startup where your contributions really count, and an abundance of growth opportunities exist.
- Stock options, we want you to be invested in the success of the company.
- Shift EV strives to create a meritocratic environment that promotes diversity and offers equal opportunity.
Account Management Back Office
Posted today
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- Serve existing accounts, obtains orders, plan and organize daily work schedule to call on existing or potential sales outlets
- Maintain quality service by establishing and enforcing organization standards.
- Provide historical records by maintaining records on area and customer sales.
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analysis.
- Communicate effectively & efficiently with the business development team & discuss actions need to be taken
- Liaise between customers & customer service team to enhance the quality of service
- Communicate with customers for new products and promos
- Receive calls for orders, complaints, bar star appointments and ihoreca registration
- Ensure proper follow up on customers orders on regular basis
- Handel customers complaints regarding out of stock items or delayed orders & conduct required surveys via phone with customers
- From 2 years of experience min.