35 Partner Relations jobs in Egypt

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Account Management

**Job Description**:
Support the core sales in managing Sales Admin tasks, and manage a specific customer accounts to achieve predefined business goals. Liaison with Finance in maintaining proper payment records for auditing purpose. Report to Egypt Country Manager.

Role and responsibilities:

- Analyze customer performance to identify business opportunities
- Prepare quarterly customer performance review to key customers
- Ensure QMR adequacy from a time and quality perspective
- Track deals performance and prepare appropriate action plan with the sales lead
- Custody of all customer agreements, and coordinate with finance for proper customer payment process
- Ensure that sales process and documentation are compliance with the corporate policy and audit requirements
- Selling a specific core products to certain customers under the supervision of the Sales Lead
- Take gradual responsibility of complete management of small accounts with coordination of the Sales Lead
- Coordinate with the Marketing Manager to ensure effective communication with customers pertaining MasterCard promotions and campaigns
- Liaison with Franchise to manage a standard Franchise related activities for on boarding customers
- Responsible of the implementation success of CAIB initiative
- Coordinate MasterCard training courses with MCU and ensure addressing customer’s training needs and demonstrate MasterCard knowledge transfer leadership role
- Act as first line support for customer’s business inquiries in absence of the Sales Lead.

Experience required:

- Strong payment product knowledge (credit, debit, prepaid, etc.)
- Data analysis skills
- Market and industry knowledge
- relevance experience

**Education**:
Bachelor’s degree or equivalent

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Would you like to work for a market leader in international healthcare? Do you consider you have the right experience for an Employee Specialist role? If yes, then send us your resume and enter the recruitment process right away!
This role will serve as the Employee & Labour Relations (ELR) Partner for North Africa and Middle East, where you will work directly with Senior leaders, managers, and employees to provide advice and coach both parties on all employee relations issues including guidance on performance improvement, disciplinary processes, restructuring activities, employment legal issues, investigations, conflict management. For this role, you are expected to be based in Cairo, Egypt.
**Responsibilities may include the following and other duties may be assigned:**
+ Performs effective case management of people related issues such as: ER issues, disciplinary actions, legal issues (harassment, discrimination, etc.), performance improvement (including Performance Improvement Plans and Coaching plans), involuntary terminations, policy interpretation and investigations
+ Responsible for, and consults and coaches leaders, on employee relations, performance improvement, restructuring. Partners closely with the HR Business Partner and other Centers of Expertise (CoE's) on organizational effectiveness issues spanning all levels within the organization related to ER. Provides advice and counsel to leaders on employment related practices, policies, and employment laws
+ Provides counsel and facilitates prompt and effective resolution of workplace conflict to address issues for employees, managers, and leaders in a manner consistent with Medtronic policies, practices and legal considerations. Utilizes various conflict management techniques, including mediation, conflict coaching, etc.
+ Timely enters and updates cases in the ER Case Management System (ServiceNow) to support the ability to generate accurate, real-time reports/dashboards in a centralized system
+ Plays key leadership role in planning and executing restructuring initiatives, reduction in force, resulting in employee transitions
+ Partners with Legal & Compliance in conducting investigations, researches policies/practices, creates and gathers documentation, makes recommendations and implements resolutions when applicable
+ Maintains strict confidentiality throughout conversations and investigations. Manages highly confidential human resources information and exercises sound judgment in handling or working with confidential data and situations, whilst effectively navigates a highly matrix environment ensuring alignment, regular communication and follow-up with multiple stakeholders as required
**Required Knowledge and Experience:**
+ Bachelor's Degree or equivalent
+ 5+ years of experience in a similar position
+ Ability to work in a fast-paced multinational environment
+ Ability to communicate effectively (oral/written) in English
+ Proven organization skills and ability to prioritize and manage multiple projects and/or cases
+ Demonstrated ability to interpret HR policies and procedures as well as, country legislation
+ Demonstrated ability to provide proactive partnership to leaders
+ Demonstrated collaboration and influencing skills
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Proven objective decision-making, good judgement and issue resolution skills
+ High attention to detail
+ Strong ethical standards
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

**Job description**

**Company Description**We suggest you enter details here.**Role Description**This is a full-time on-site role for a Business Development Executive located in Cairo. The Business Development Executive will be responsible for developing and implementing new business initiatives, identifying new sales leads, maintaining client relationships, and ensuring customer satisfaction. The Business Development Executive will also be responsible for analyzing market trends and identifying areas for growth.**Qualifications**Strong skills in New Business Development and Lead Generation.
Excellent communication and negotiation skills.
Ability to think creatively and strategically.
Experience in business, sales, or marketing.
Account Management and project management skills.
Bachelor's degree in Business, Marketing, Economics, or relevant field.
Experience in the recruitment or talent management industry is a plus.
Fluency in English and Arabic.
if you interest please send your CV to:
نوع الوظيفة: دوام كامل

**Advisor, Account Services Management - IG&L**

As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team!

Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management and communications at various levels during services engagements from tactical to strategic (Account Management Strategies).

**Principal Accountabilities**:

- Ensures contractual service support requirements are understood and managed.
- Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
- Presents operational and service level reports and explains service level support available to internal or external customers.
- Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
- Provides point of contact for process related questions or issues and facilitates process related meetings.

**Principal Responsibilities**:

- Leads intermediate-level service delivery processes and associated projects; interacts cross-functionally
Owns one or more service delivery processes.
- Manages service delivery processes in a standard service delivery environment.
- Develop and lead monthly business reviews to Sr. level customers via teleconference.
- Leads continuous improvement activities in support of customer or internal business processes.

**Skills**:

- Possesses operational command of the business
- Ability to work effectively with senior management
- Customer focused
- Organizational skills; presentation skills
- Conflict resolution skills

**Experience**:

- Typically requires 5+ years of related experience in a professional role.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

Nexford University is looking for a Business Development Manager to lead the roll out of our 'Nexford for Business' program offerings in Egypt. If you're passionate about increasing access to high-quality yet affordable education to help bridge global skills gaps then this role may be for you. As one of the fastest growing tech-enabled American universities operating 100% online, we’re looking for an innovative and strategic thinker who wants to join a mission-driven organization that uniquely combines the best of startup world and higher education.

The Business Development Manager at Nexford University will lead on building and executing our B2B strategy with a focus predominantly on the MENA region. The Business Development Manager will initiate and manage partnerships with a wide range of employers and other strategic partners, supported by local team members. Your goal will be to help organizations up-skill and re-skill their workforces, as well as build future talent pools in partnership with Nexford University.

This role is a high-profile external-facing position that has a high level of reputational responsibility. It requires developed account management skills and the ability to drive cross-functional working internally. The Business Development Manager will need to be able to think creatively to craft partnerships that meet organization and partners’ objectives and deliver ambitious revenue and reputational targets.

**Key responsibilities**:

- Lead the development, implementation, and delivery of our B2B strategy
- Generate key strategic employer partnerships and manage existing ones
- Identify partnership opportunities and pursue them in collaboration with NXU's marketing team
- Build strong market insights to help shape and refine product development, based on demand insights
- Manage key accounts and build out a future team once a portfolio of B2B partnerships are active
- Spending time in-market building local networks in markets such as GCC + Egypt
- A Bachelor’s degree is required, an advanced degree is preferred
- Prior experience in the higher education or skills training sector
- 5+ years of prior work experience in Account Management, Partnership Development, with a strong focus on Business Development
- Strong market knowledge and experience in doing business across emerging economies
- Well-established networks and industry contacts (with large corporates) to deliver on ambitious growth targets
- Experience in approaching, and communicating with senior-level executives across diverse organizations
- Experience with the development and execution of partnership agreements

**Compensation and Benefits**
- Work at a company with a social mission where you can make a real difference in the world
- Market competitive base salary with attractive bonus structure
- 15 days paid vacation leave + 12 days paid sick leave
- 12 paid days annually for professional development
- 50% discounted tuition on all Nexford courses and degree programs (for you and your family)
- A friendly global team
- Majority remote work
- Company mobile & laptop
- Stock options
- Modern collaboration tools
- An entrepreneurial and highly stimulating environment
- An environment where you will be technically and intellectually challenged

**About Nexford University**

Nexford University is a next-generation university based in Washington DC offering a competency-based learning model. Nexford’s mission is to enable greater social and economic mobility by providing an affordable high-quality education that will positively impact millions of lives around the world.

Nexford offers the following degrees and certificates: Associate of Applied Science in Business (AAS), Bachelor of Business Administration (BBA), MBA, nine undergraduate certificates and three graduate certificates in the field of business. Nexford provides learners with a fully online global education based on mastery of competencies relevant in the workplace. A global team of faculty and advisors support learning and professional success through the innovative use of technology, such as AI and machine learning.

__
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company's products/services addressing or predicting clients' objectives
- Build long-term relationships with new and existing customers
- Lead integrating digital technology into practically every facet of the organization
- Lead the developing and carrying out organization change management
- **Requirements**:_
- Ability to deliver presentations effectively
- Previous experience in FMCG
- 5+ years' experience in the same position
- Previous role in a leadership position
- Knowledge of the latest trends in the relevant business and consumer technology.
- Excellent project management skills to understand a company structure and suggest the necessary change.
- Good command of business development, digital marketing, and IT__
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company's products/services addressing or predicting clients' objectives
- Build long-term relationships with new and existing customers
- Lead integrating digital technology into practically every facet of the organization
- Lead the developing and carrying out organization change management

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Business Development: 5 years (required)