634 Partner Management jobs in Egypt

CRM Platforms Manager.Customer and Partner Management V1)

Description

Job Purpose

Manage the end-to-end operational process of Etisalat's CRM platform with regards to all of its

phases, including implementations, operations, requirements and enhancements

Report To Position Name

 Manage the team members in terms of coaching, motivation, performance evaluation and

training, ensuring efficient utilization of the resources' capacity, in order to meet the department's

plans and reach the desired outcome

Manage the business relationships with the vendors starting from the cycle of RFPs and vendor

selection until managing the platforms' operational issues to ensure maximum ROI on Etisalat

efine the projects' roadmaps after analyzing the telecomm market to get insights of the latest

trends and build investments decisions accordingly

anage the platform in terms of implementation, enhancement requests, assessing the business

requirements' feasibility to maintain the platform's proper operations

iaise with the Support team during the production phase to resolve any conflicts for a smooth

handover process

ollaborate with the Governance team in enhancing the internal processes to ensure that the IT

operations are running in the most efficient way

articipate in task force / committees as requested to ensure timely and efficient workflow

iaise with the Budgeting Team in planning the department's expenditures and ensure sufficient

resources throughout the year

nalyze and prepare projects' reports concerning the platforms performance and the utilization of

resources, to be presented to the Top Management to facilitate the decision-making process

Qualifications

QUALIFICATIONS_ESSENTIAL

Bachelor degree in Computer Science or a related field

QUALIFICATIONS_DESIRABLE

EXPERIENCE_ESSENTIAL

8-10 years of experience

EXPERIENCE_DESIRABLE

CERTIFICATIONS_ESSENTIAL

Job: Manager

Organization: Etisalat-Misr

Job Posting: 31/Aug/2025, 4:21:29 AM

CRM System Analyst.Customer and Partner Management F)

Description

Job Purpose

To provide on time technical application support and problem solving 24*7 to ensure healthy environment to the company's SIEBEL CRM system and uninterrupted smooth business operations.

Report To Position Name

Maintain and support SIEBEL CRM system 24*7 to ensure healthy system status. Solve log and report production problems in timely manner to ensure users and management updates with production problems. Handle and prioritize HP problems and to ensure solving them within their relevant service level agreements (SLAs). Manage all application administrative functions. Implement system updates as per the change management process to ensure proper implementation for fixed and new deployment are timely and accurately deployed to production. Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations. Develop workarounds and propose long term Solutions for production problems where applicable to ensure minimum impact on the business for known system problems. Follow up with Application Development and vendors on open issues in the production applications to ensure timely fix implementations. Develop/implement health checks for production problems to ensure proper operation and on-time alerting. Escalate production environment global issues to direct managers. Responsibilities in IT Application service support Team job specific such as below: Maintaining and support Etisalat SIEBEL CRM Application along with KPIs report, health checks and automation jobs. Maintaining and support Oracle BI Publisher system. Investigation in all fraud and revenue assurance escalated cases regarding the supported applications

Qualifications

QUALIFICATIONS_ESSENTIAL

-University degree in Engineering, Computer Science or Information Technology, 3+ years of Experience. -Excellent command of English language (Reading, Writing & Oral). - Excellent Telecommunication knowledge. -Good interpersonal skills (Negotiation, communications, etc.). -Excellent Siebel CRM Knowledge.

QUALIFICATIONS_DESIRABLE

Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) -Experience with large size projects implementation.

EXPERIENCE_ESSENTIAL

Minimum 3 years of experience in Applications Support or applications Development.

EXPERIENCE_DESIRABLE

ITIL Awareness. Presentation skills training.

CERTIFICATIONS_ESSENTIAL

N/A

Job: Analyst

Organization: Etisalat-Misr

Non-Management

Job Posting: 03/Sep/2025, 5:31:05 AM

Strategic Partnerships Specialist – Software & SaaS

The
Strategic Partnerships Specialist
plays a critical role in driving growth and innovation through high-value alliances, ecosystem integrations, and co-selling relationships within the SaaS and enterprise software landscape. The role requires a unique blend of
market research, analytical skills, business acumen, cross-functional coordination, and relationship management
to identify, evaluate, and execute strategic partnerships that expand market reach, enhance product capabilities, and deliver measurable business outcomes.

The successful candidate will be expected to
manage the full partnership lifecycle
—from scouting and negotiations to onboarding, integration, and ongoing performance tracking—while ensuring alignment with the company's product roadmap, go-to-market strategy, and revenue objectives.

Key Responsibilities

• Market & Ecosystem Research
• Identify, map, and prioritize potential partners across the SaaS, cloud computing, fintech, and enterprise technology ecosystems.
• Conduct in-depth market research on industry trends, competitor alliances, open-source initiatives, and emerging technologies to spot new collaboration opportunities.
• Benchmark strategic alliances formed by competitors and evaluate potential areas of differentiation.
• Partnership Development & Negotiation
• Support the design and execution of the company's global partnership strategy, including technology integrations, reseller agreements, co-marketing campaigns, and OEM opportunities.
• Participate in partnership discussions and assist in drafting MoUs, commercial contracts, and joint business plans.
• Work with legal and compliance teams to ensure contracts align with regulatory requirements, intellectual property protections, and data privacy standards (GDPR, SOC2, ISO
• Cross-Functional Coordination
• Collaborate with product, engineering, and solutions teams to evaluate integration feasibility (APIs, SDKs, SSO, data pipelines, cloud infrastructure compatibility).
• Align with sales and customer success teams to enable co-selling motions, channel partnerships, and customer onboarding through joint programs.
• Coordinate with marketing to plan co-branded campaigns, webinars, events, and thought-leadership initiatives.
• Operational Execution & Tracking
• Create and maintain a partnership pipeline dashboard with clear KPIs (ARR impact, lead generation, product adoption, retention uplift, etc.).
• Track milestones, flag risks, and provide proactive recommendations to leadership for resolving challenges.
• Manage internal documentation and knowledge-sharing around partnership opportunities, contracts, and ongoing collaboration status.
• Ensure post-deal execution runs smoothly, from integration project management to customer impact measurement.
• Performance Analysis & Reporting
• Analyze the financial and operational performance of partnerships, preparing regular performance reviews and ROI reports for senior leadership.
• Collect partner feedback and synthesize insights to inform product strategy and roadmap prioritization.
• Continuously monitor competitive partnerships and market signals to adjust strategy dynamically.
• Innovation & Thought Leadership
• Identify opportunities for ecosystem-led innovation (joint product features, bundled SaaS offerings, API marketplaces, vertical-specific solutions).
• Stay current on SaaS distribution models, cloud provider ecosystems (AWS, Azure, GCP), and emerging partnership trends (AI/ML, cybersecurity, data exchange platforms).
• Recommend strategic experiments (pilot projects, POCs) to test new collaboration opportunities.

Qualifications

• Education & Languages
• Bachelor's degree in
  Business Administration, Marketing, Computer Science, or Information Systems
  .
• Master's degree (MBA or MSc in Technology Management) is a strong plus.
• Fluency in
  English
  required; proficiency in
  Arabic, French, or another global business language
  is an advantage.
• Professional Experience
• 3–6 years of experience in
  strategic partnerships, business development, or ecosystem management
  within a SaaS, enterprise software, or technology company.
• Proven track record of
  structuring and executing technology partnerships
  , including integrations, channel agreements, and enterprise alliances.
• Demonstrated experience collaborating with
  product/engineering teams
  on technical integrations and
  sales/marketing teams
  on GTM partnerships.
• Familiarity with SaaS KPIs (ARR, MRR, churn, CAC, LTV) and how partnerships drive financial impact.
• Skills & Tools
• Strong negotiation, analytical, and stakeholder management skills.
• Ability to interpret complex legal/commercial terms and translate them into actionable business frameworks.
• Proficiency in
  Microsoft Office Suite, Google Workspace, and CRM/Partnership tools
  (Salesforce, HubSpot, PartnerStack, Crossbeam).
• Comfortable using
  data analysis tools
  (Excel, SQL, Tableau, or Power BI) to evaluate partnership performance.
• Knowledge of
  API ecosystems, SaaS integration frameworks, and cloud environments
  is highly desirable.
• Soft Skills
• Excellent written and verbal communication skills with the ability to present to executive-level stakeholders.
• Highly organized with strong project management skills, able to manage multiple partnerships simultaneously.
• Entrepreneurial mindset with the ability to spot opportunities and take initiative in a fast-paced, global SaaS environment.

What We Offer

• Exposure to
  cutting-edge SaaS partnerships
  across cloud, enterprise, and digital ecosystems.
• The chance to shape how the company builds and scales its
  partner ecosystem globally
  .
• A collaborative environment working alongside product managers, engineers, data scientists, and senior executives.
• Competitive salary, performance-based incentives, and career growth opportunities.

Integration System Senior Specialist.Customer and Partner Management AL)

Description

Job Purpose

Extract data from different source systems into enterprise DWH using ETL tools Develop jobs to prepare data integration files for external systems

Report To Position Name

Transform user requirements into detailed functional and technical design Work within a team of developers to deliver company needed requirements Implement user requirements and technical design specifications Participate in testing tasks and fixing bugs and problems Research, evaluate and recommend different tool, applications and products for various projects. Technical and functional documentation of developed requirements Tuning and performance review of all DWH related ETL jobs. Customer Centricity : (Sales /cc Staff) Creates a positive customer experience at the point of sale and post-sales journeys. (Non-sales) Creates a positive internal customer experience during internal customer journeys and touch points Innovation: Continuously learn new trends in the market and propose new ideas, approaches and insights Operational Excellence : Takes responsibility—Accepts responsibility for outcomes of one's work; with focus on accurate high quality operations daily routine, processes and workflows. People Management: Demonstration of team spirit and a proactive collaboration with cross functional projects. Demonstrate company values and compliance with company policy.

Qualifications

QUALIFICATIONS_ESSENTIAL

Essential Bachelor's degree in computer science or equivalent Excellent Computer skills and problem solving skills Very Good in English (Reading, Writing & Oral).

QUALIFICATIONS_DESIRABLE

Good system analysis and design skills Good knowledge of database implementation using relational databases Very good understanding of extraction techniques Good knowledge of Linux/Unix/Windows Knowledge of formal analysis and design methodologies is a plus

EXPERIENCE_ESSENTIAL

2-6 years of application development/implementation experience

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job: Analyst

Organization: Etisalat-Misr

Job Posting: 16/Sep/2025, 7:52:37 AM

ICT Solutions Senior Analyst.Customer and Partner Management CO)

Description

Job Purpose

To lead a group of qualified technical resources as well as being responsible for delivering and owning the development components of any solutions in the ICT department for Etisalat's internal or External customers

Report To Position Name

 Develop code that follows the latest best practices and the development guidelines. Ensure that all submitted code has under-go unit testing. nsure the execution of all the tests are done as per the agreed process. nsure the proper build of the releases for each application deployment. nsure the proper release and handover documents are prepared and submitted to the support team. eveloping technical and end user documentation as per the agreed process. ocument the solution architecture and ensure that the detailed design of the solution is available for all the projects. nforce the use of source control. Produce all the artefacts based on the agreed process. eporting and on-time escalation of project issues, risk envisioned and issues between team members. anaging vendors that are working with Etisalat as consortium in any of the ICT External projects

Qualifications

QUALIFICATIONS_ESSENTIAL

• University degree in Engineering, Computer Science or Information Technology - Knowledge in developing and Building applications and/or models using main programming languages (Java, .NET, Angular, node .etc.) for backend and front end development. - Plans, develops, tests, and documents complex applications programs. - Generates new code and corrects, converts, and/or modifies existing code to meet specifications. - Prepares detailed specifications from which code will be written. - Requirements gathering from end-users to analyse specified methods and procedures, identify problems, and document specific requirements. - Leads staff involved in writing and updating technical documentation - Handling external vendors - Excellent command of English language (Reading, Writing & Oral).

QUALIFICATIONS_DESIRABLE

• Interpersonal skills (Negotiation, communications, etc.) - Solve complex problems independently and to seek out and generate innovative solutions. - Supervise team of developers and mentor them technically - Delivering results in a dynamic environment with aggressive deadlines and multiple priorities. Ability of problem solving, analysis, design, and testing skills.

EXPERIENCE_ESSENTIAL

• 6+ years of Experience, delivering IT solutions and software development. - Strong object-oriented design skills - Java development experience in any of the following (J2SE, J2EE, Web Services) - Application server knowledge - Good UNIX skills - Web based and/or service tier and/or backend development experience - Strong relational database management skills is a plus and experience in SQL/PLSQL - Telecom Experience is preferred

EXPERIENCE_DESIRABLE

NA

CERTIFICATIONS_ESSENTIAL

NA

Job: Senior Analyst

Organization: Etisalat-Misr

Non-Management

Job Posting: 22/Sep/2025, 7:31:12 AM

Application Support System Analyst.Customer and Partner Management

Description

Job Purpose

Use the IOT technology in COC to monitor and control the end layers also operate and support the

IOT Eco system to keep the services always high availability.

Report To Position Name

1- Monitoring the ITSM/Ticketing tool queues for assigned tickets

2- Manage and prioritize the ticket demand

3- Incident/ request verification

4- Provide Functional Support on the application and reply to service requests.

5- Investigate, fix and provide workarounds if the fix does not involve coding.

6- Technical Architecture Activities such as deployment of builds and fixs.

7- Users / Roles Administration and Maintenance

8- restoring the normal service to the end-users as quickly as possible

9- Escalation and notification to management for high severity problems

10- Closure of Incident / request with the appropriate support groups

11- Routine and Scheduled Tasks

12- Global Issues/Outages Handling

13- Plan and execute user requests such as request for information, data loads, user creation/

Qualifications

QUALIFICATIONS_ESSENTIAL

Knowledge:

Knowledge of the organization, external environment and/or specialist field 1. What does

the job holder have to know about the Organization/Division? 2. What kind of subject

matter knowledge is required, independent of internal procedures or policies?

1- Understanding Operation or support skills related to telecom segment

2- Knowledge in SQL, Unix , define alarms on require applications

3- Understand the trouble shooting procedures

4- Understand ICT operation and support

5- Have knowledge in IOT

Education:

Bachelor's degree in computer science

QUALIFICATIONS_DESIRABLE

Skills & Abilities:

• Microsoft office, numerical skills,

capabilities of investigation skills, presentation skills, communication skills, ability to work

under pressure, ability to work in teams, etc.

EXPERIENCE_ESSENTIAL

Minimum 2 years experience of prior job-related to operation and support in IT segment.

Language Proficiency

Arabic and English language requirements

Problem Solving:

1-Expect to monitor all require applications by building all require alarms which control the

services

2-Investigate in logs related to applications

3-Provide work around to business

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job: Analyst

Organization: Etisalat-Misr

Non-Management

Job Posting: 02/Sep/2025, 7:35:00 AM

Digital Support Senior Specialist.Customer and Partner Management A9)

Description

Job Purpose

Support Digital& Fintech Applications/payment

Report To Position Name

Support Fintech &Digital applications

Deploy changes on supported applications

Create needed alarms to monitor all supported applications

System availability

New projects

Capacity Assessment

Created needed Scripts

Qualifications

QUALIFICATIONS_ESSENTIAL

Bachelor Degree

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

Minimum 2 years of experience

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job: Senior Specialist

Organization: Etisalat-Misr

Entry Level

Job Posting: 20/Sep/2025, 4:00:00 PM

SRE Senior Principal Engineer.Customer and Partner Management M)

Description

Job Purpose

The SRE is the linchpin of our digital resilience, entrusted with ensuring the uninterrupted performance of business-critical systems that directly shape revenue streams and customer experiences. In the era of advanced technologies such as microservices, databases, data streaming, and containers, the SRE assumes a pivotal position as both architect and guardian, distinctly setting this role apart from conventional support functions. Navigating the intricacies of cutting-edge technologies goes beyond routine support tasks for the SRE. Proactively designing, implementing, and refining the infrastructure, they fortify it against dynamic challenges posed by the interplay of microservices, databases, data streaming, and containers. This proactive approach is crucial in mitigating risks, minimizing downtime, and elevating system reliability—attributes that surpass the capabilities of traditional support roles. Without the SRE, the business faces heightened downtime, potential system failures, and a compromised reputation for reliability, directly impacting our bottom line and customer loyalty. As an SRE, you embody the frontline defense of our technological sovereignty, playing an indispensable role in maintaining our digital integrity and ensuring business continuity in a landscape where the reliability of our systems is paramount for enduring Etisalat success.

Report To Position Name

•Collaborate with development and support teams to define and implement best application deployment and management practices on OpenShift/Kubernetes clusters.
•Be part of a team of collaborators focusing on internal and external client satisfaction, efficiency and flawless execution in the OLA's and SLA's we have with other internal teams
•Acts as a bridge between development & operation by applying engineering principles to optimize system reliability, performance and availability.
•Managing and provisioning Openshift/Kubernetes infrastructure resources
•Implement and enforce security measures and best practices, including access control, network policies, and vulnerability management.
•Evaluate new technologies and tools that can improve the OpenShift/Kubernetes and PaaS platform
•Develop and maintain dashboards and other reporting tools to ensure visibility into the health and performance of the PaaS platform.
•Stay up to date with the latest OpenShift/Kubernetes features, releases, and industry trends, and assess their applicability to our environment
•Optimize the performance of the Kubernetes/OpenShift cluster
•Work closely with the DevOps team to integrate container orchestration tools into the DevOps pipeline
•Ensuring that data is backed up regularly in order to prevent loss of important information in case of a disaster
•Monitoring application performance to ensure optimal use of resources
•Ensuring that servers are running smoothly and efficiently by troubleshooting problems with them
•Identify opportunities for improving container orchestration
•Deploy Application on managing OpenShift/Kubernetes platforms.
•Develop and maintain policies and procedures for access management and authentication for the OpenShift/Kubernetes and PaaS platform and associated infrastructure
•On-call duties for managing and supporting the OpenShift/Kubernetes platforms.
•Ensure the reliability, availability, and performance of databases, including both SQL and NoSQL databases, by monitoring, troubleshooting, and optimizing database configurations.
•Implement and maintain strategies for database scalability, including sharing, replication, and caching to handle growing data and traffic loads.
•Develop and maintain backup and recovery procedures to safeguard data and minimize downtime in the event of data loss or system failures.
•Identify and optimize slow-performing queries, improving the overall database performance.
•Create and maintain documentation, runbooks, and knowledge-sharing materials for system configurations and procedures.
•work to scale systems horizontally and vertically to meet increasing demands and traffic.
•Develop and maintain infrastructure as code (IaC) and automation scripts to eliminate manual, error-prone tasks, and streamline deployments and configurations.

Qualifications

QUALIFICATIONS_ESSENTIAL

Knowledge:
•Proficiency in popular scripting languages like yml, json, javascript, shell and bash
•Understanding of how databases, networks, and other critical IT functions work.
•Knowledge of cloud security principles to protect cloud data from unauthorized users and malicious hackers.
•Ability to integrate and automate an organization's IT system processes.
•Strong knowledge of enterprise computing and operating systems (OS) and cloud computing platforms, such as Linux, Windows, Microsoft Azure, and Amazon Web Services (AWS)
•Basic business skills to aid organizations in developing cloud-based solutions for business requirements.
•Excellent knowledge in SCM systems like git, Github and Gitlab.
•Excellent knowledge in CI-CD pipelines.
•Excellent knowledge in docker, podman & k8s (OpenShift knowledge preferred).
•Excellent knowledge in OS clusters.
•Excellent knowledge in Nexus, Jira, Monitoring, Logging, Service mesh, GitOps & SonarQube.
•Experience working on Linux based infrastructure.
•Experience on Python, and Java.
•Configuring and managing databases such as MySQL, Mongo.
•Awareness of DevSecOps concepts.
•Very good communication and documentation skills.
•Current understanding of best practices regarding system security measures. Education:
•Degree in computer science, software engineering, or an adjacent field. Language Proficiency:
•Fluency in both spoken & written English & Arabic language is required

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

Prior Work Experience:
•At least 4 years working as a DevOps Engineer or Cloud Engineer.

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

•Certified Kubernetes Administrator (CKA).
•Red Hat OpenShift I: Containers & Kubernetes (DO180)
•Red Hat OpenShift Administration II: Operating a Production Kubernetes Cluster (DO280)

Job: Senior Principal Engineer

Organization: Etisalat-Misr

Job Posting: 24/Sep/2025, 2:56:30 AM

Join Us
At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose
The Strategic Partnerships Sr. Lead is responsible for building an ecosystem for Solutions providers and manage the business relationship & agreements with them to work with Vodafone solutions team. Offering an end-to-end service portfolio supporting Vodafone in their digital transformation journey.

Job Profile

• Grow SME solutions through partnering with SME solutions providers
• Reach out for relevant Strategic partners who would be key for solutions growth
• Build business plans strategic partner
• Leverage Vodafone Group agreements & strategic partners and implement local agreement to get the maximum benefit for Egypt's team
• Drive performance management of partners through monthly/quarterly reviews to review overall business performance and to measure against partners' agreed business plan
• Consistently work with stakeholders to develop solutions strategies and provide partner solutions that are market competitive
• Execute the engagement process completely and ensure audit ability
• Support on working with different stakeholders to finalize the contractual agreements of new Strategic partners

Competencies And Qualifications
Core competencies, knowledge and experience:

• Excellent communication and negotiation skills
• Evidence of Use Conflicts for Constructive Change
• Customer-orientated and innovative approach to service design and delivery and result orientated
• Must have a solid understanding of marketing programs, events, and promotions, as well as experience in developing partner marketing plans
• Hands-on, self-directed executive who plans, prepares & executes professionally

Must have technical / professional qualifications:

• 3-6 years of ICT experience
• Solid IT offering background preferably with technical education
• Digital Solutions, SaaS, Hosting, Connectivity, Big data & analytics, IoT and professional services knowledge
• Hands-on General IT experience is a must
• A Commercial experience is an asset
• Professional knowledge about Partner and business development
• Ability to communicate effectively in a variety of written and verbal formats with a wide range of people - external individuals, organizations and agencies
• Ability to communicate with C-Level at partners' side
• Ability to manage team, contracted staff, partnerships and relationships
• Strong time management skills and motivation – ability to work to deadlines and under pressure
• Understanding of revenue reporting needs and effective data & information management issues
• Experience in working with budgets and financial systems
• Ability to work and contribute effectively to a team
• Commitment to own personal professional development
• Experience of assessing and/or evaluating individuals and projects

Not a perfect fit?
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who We Are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.