158 Order Management jobs in Egypt

The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management & Sales Operations.

This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.

Key Responsibilities:

• Manage end-to-end order processing, ensuring accuracy and timely execution.
• Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
• Monitor and maintain order status, delivery schedules, and customer communications.
• create returns, free of charge orders, and reporting
• Validate and process debit notes in collaboration with the Sales Controlling team.
• Ensure compliance with internal controls and company policies.
• Support continuous improvement initiatives in order management and documentation processes.

• Bachelor's degree in Business Administration, Supply Chain, or related field.
• English speaker
• 1-3 years of experience in order management or sales operations.
• Hands-on experience with debit notes validation process.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational abilities.
• Microsoft office usage is a must.
• SAP knowledge is a plus
  French speaking is a plus

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Comprehensive Health Insurance for employee + dependents
• Employee Assistance Programme provides a wide range of mental health and wellbeing benefits

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

Your Job
Responsible for internal Supply Chain Orders and Cases process.

Order Management Specialist is a key contact between the Inside Sales Coordinators, Supply Chain members and the plants throughout Europe. In that scope, Order Validation Specialist is to identify and understand customers' order needs and provide them with the most suitable solution for their business activities.

Our Team
The role will involve the cooperation with customers Order Management Specialist who works in close cooperation with Customer Facing, scheduling, demand planning, logistics, production and shipping. Developing customer-supplier relationships in collaboration with Supply Chain streams on the follow-up of customers' orders and requests. This requires an excellent knowledge of the process and to successfully navigate around production and logistics constraints.

What You Will Do

• Deal with all customer account enquiries that include order entry, modification, validation and product availability requests management.
• Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between customer-facing team and internal teams to ensure customer orders are correctly and timely fulfilled
• Resolve any issues and problems faced by customers.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships and business efficiencies.

Who You Are (Basic Qualifications)

• Bachelor's degree.
• Fluent in English, both written and spoken.
• Fresh Grads are welcome to apply.
• Detail oriented and know when to STOP-THINK-ASK for clarifications before ACTING.
• Good communication and interpersonal skills with an aptitude for building relationships.
• Problem-solving skills.
• Must be proactive, customer focused and results oriented.
• Good PC skills in MS Office.
• Effective organizational skills.
• Must be proactive, customer focused, and results oriented.

What Will Put You Ahead

• French, Spanish, Portuguese, Turkish, Russian language proficiency can be a plus.
• Experience within Customer Service / Order Management Specialist can be a plus.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes offices and cars and in some of the world's most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use workflows on daily basis to manage shipments
• Monitor shipment reports to ensure total customer satisfaction
• Ensure timely clearance and delivery of freight to customer for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments (i.e. via AJAX report)
• Interact with our customers, arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, per company procedure.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

• 1-2 years of experience in operations & customer service in freight forwarding or logistics industry is a plus.
• Good Computer Skills ( MS Excel , MS Word , Power Point).
• Excellent communication skills, both written and verbal in English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.
• Positive and willing to help attitude.
• Pro-active, strong organizational skills.
• Open to feedback .
• Strong attention to detail .
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized.
• Time management skills in addition to a professional manner .
• Ability to work independently and in a collaborative team environment
• Ability to work under pressure and meet tight deadlines.

Additional Information

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

How will you CONTRIBUTE and GROW?

The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.

You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.

Managing incoming calls & messages through all provided communication channels.

Manage the customer Orders effectively and efficiently:

• Ensure Accuracy and reliability of the daily and fixed orders.
• Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
• Reduce Returned quantity, Undelivered quantity & Emergency orders through the coordination between customer, sales and logistics teams.
• Responsible to maximize the good utilization of company resources.
• Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
• Ensure effective handling of emergency orders.

Deliver superior customer experience to all customers (both internal and external):

• Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
• Ensure all customer's feedback are communicated and follow up on the actions required.
• Report any customer complaint immediately and ensure the correction action is taken

Immediate reporting for any block point that affects the customer's order.

___

Are you a MATCH?

Education Level

• Bachelor degree, Business, logistics or planning background preferred.

Experience Level

• Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.

Competencies

• Customer service orientation
• Excellent communication skills
• Excellent business English (oral and written)
• Motivated learner
• Time Management and organization skills
• Multitasking
• Must be reliable, adaptable and detail oriented
• Ability to effectively work in a team environment
• Analytical and problem solving skills

Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Customer Service Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in Cairo Office as Order Management Specialist.

Can you say 'yes'?

Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

The Order Processing Specialist is responsible for managing and coordinating customer orders from receipt to delivery, ensuring accuracy, efficiency, and excellent customer service. This role involves close collaboration with internal teams such as Sales, Logistics, and Finance, as well as external stakeholders, to ensure timely and accurate order fulfillment.

What you'll be doing:

• • Process customer orders in the ERP system (e.g., SAP) with accuracy and efficiency.
• Verify order details, including pricing, quantities, and delivery schedules.
• Monitor order status and proactively address any issues or delays.
• Serve as the primary point of contact for customers regarding order inquiries, changes, and updates.
• Provide timely and professional responses to customer requests.
• Work closely with the Sales team to ensure alignment on customer requirements.
• Collaborate with the Logistics team to arrange shipments and track deliveries.
• Identify opportunities to streamline order processing workflows.
• Participate in cross-functional projects to enhance operational efficiency.

What we'd love for you to have:

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:

• • Education: Bachelor's degree in business administration, or a related field (preferred).
• Experience: 1-3 years of experience in order processing, customer service, or a related role.
• Proficiency in SAP and Microsoft Office Suite.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving mindset.

We'll provide:

• A competitive salary
• Benefits

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within 30 working days.

(INSERT LOCAL GOVERNANCE/COMPLIANCE)

Knauf stands for opportunity
. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Customer Service Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our
41,500 team members
in
90 countries
across
300 sites
provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world.
We are now looking for another team mate to join us in Cairo Office as Order Management Specialist.
Can you say 'yes'?
Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

The Order Processing Specialist is responsible for managing and coordinating customer orders from receipt to delivery, ensuring accuracy, efficiency, and excellent customer service. This role involves close collaboration with internal teams such as Sales, Logistics, and Finance, as well as external stakeholders, to ensure timely and accurate order fulfillment.

What You'll Be Doing

• Process customer orders in the ERP system (e.g., SAP) with accuracy and efficiency.
• Verify order details, including pricing, quantities, and delivery schedules.
• Monitor order status and proactively address any issues or delays.
• Serve as the primary point of contact for customers regarding order inquiries, changes, and updates.
• Provide timely and professional responses to customer requests.
• Work closely with the Sales team to ensure alignment on customer requirements.
• Collaborate with the Logistics team to arrange shipments and track deliveries.
• Identify opportunities to streamline order processing workflows.
• Participate in cross-functional projects to enhance operational efficiency.

What We'd Love For You To Have
We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:

• Education: Bachelor's degree in business administration, or a related field (preferred).
• Experience: 1-3 years of experience in order processing, customer service, or a related role.
• Proficiency in SAP and Microsoft Office Suite.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving mindset.

We'll Provide

• A competitive salary
• Benefits

What happens next?
We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within 30 working days.

(INSERT LOCAL GOVERNANCE/COMPLIANCE)

Founded in 1932, Knauf is one of the world's leading manufacturers of construction materials for interior design, building insulation, and design ceilings.

Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.

Headquartered in Dubai, United Arab Emirates, MEASA's reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.

In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.

Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions — we're shaping a future we can all be proud of.

Job Summary:

The Order Management Specialist is responsible for the end-to-end management of customer orders. This includes processing orders, verifying accuracy, coordinating with various departments, and resolving any issues that arise during the fulfillment cycle. The specialist ensures timely and accurate delivery of products, maintains accurate records, and provides excellent customer service.

Key Responsibilities:

• Order Processing:
  Accurately enter and process customer orders into the company's system (e.g., ERP, CRM, or order management software).
• Order Verification:
  Review and validate order details, including product codes, quantities, pricing, and shipping information, to ensure accuracy and prevent errors.
• Coordination:
  Act as a central point of contact, collaborating with various departments such as sales, warehousing, logistics, finance, and customer service to ensure seamless order flow.
• Inventory Management:
  Monitor inventory levels and coordinate with the supply chain team to ensure product availability for orders and manage backorders effectively.
• Issue Resolution:
  Proactively identify and resolve order-related issues, such as discrepancies, delays, or shipping problems, and communicate with stakeholders to provide updates and solutions.
• Reporting:
  Generate and analyze reports on order volume, status, and fulfillment metrics to identify areas for process improvement and inform management decisions.
• Documentation:
  Maintain accurate and up-to-date records of all orders, communications, and transactions.
• Process Improvement:
  Continuously evaluate and recommend improvements to order management processes to enhance efficiency and accuracy.

Required Skills and Qualifications:

• Education:
  A bachelor's degree in business administration, Supply Chain Management, Logistics, or a related field is often preferred.
• Experience:
  Proven experience in an order management, logistics, or similar role.
• Technical Skills:
  Proficiency with order management software, ERP systems (e.g., SAP, Oracle), and Microsoft Office Suite, especially Excel.
• Fashion Industry Experience is highly preferable

Job Details

Description
For nearly 25 years, Archer has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk management solutions to empower organizations to effectively navigate risks, ensure compliance, and achieve their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, unified perspective on their risk landscape and enable data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we equip our clients to anticipate, adapt to, and overcome challenges in today's rapidly evolving market. At Archer, we don't just help organizations manage risk — we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at

We are seeking a detail-oriented and driven Order Management Analyst to join our team and play a key role in supporting both Sales and Finance operations. This position is responsible for ensuring the accurate and timely processing of customer orders, maintaining data integrity, and contributing to the overall efficiency of the order-to-cash cycle. The ideal candidate is looking to grow their career in revenue operations within a dynamic and fast-paced software environment.

Key Responsibilities

• Review and process customer purchase orders in line with company policies and contract terms.
• Enter and manage sales orders and returns using internal systems (e.g., Salesforce, NetSuite, or Zuora).
• Validate pricing, address, licensing, and contract details/paperwork before finalizing orders.
• Work cross-functionally with Deal Desk, Sales, and Finance to resolve order discrepancies.
• Support monthly and quarterly close processes by ensuring all orders are processed on time.
• Maintain accurate order and customer data in CRM and ERP systems.
• Respond to internal and external order-related inquiries in a timely manner.
• Train Sales Representative on internal processes
• Assist with post booking activities
• Ensure compliance with revenue recognition and audit requirements.

Requirements

• Bachelor's degree in business, Finance, or a related field.
• 2-4 years of experience in order management, billing, or sales operations.
• Familiarity with CRM/ERP systems such as Salesforce, NetSuite, or similar platforms.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Willing to work extend hours at end of quarter.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at management discretion based on business need.

Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process, please contact talent- All employees must be legally authorized to work in Egypt or hold the required visa/permit. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

Company Description

Headquartered in Dubai, Taghleef Industries (Ti) is a leading supplier of film solutions to the global market. With manufacturing in 11 countries on 6 continents, Ti produces 500,000MT of films for flexible packaging, labels, industrial, and graphic arts applications. Ti focuses on product performance through R&D and innovations, delivering high levels of performance, quality, and service. Through its holistic approach to sustainability, Dynamic Cycle, Ti aims to create solutions that have a lasting positive impact. Ti is the brand owner of several trademarks including NATIVIA, EXTENDO, and reLIFE.

Qualifications

• 1: 3 years of experience in supply chain
• Strong Communication and Customer Service skills
• Proficiency in Operations Management and Inventory Management
• Excellent Analytical Skills
• Ability to work collaboratively with various teams
• Relevant experience in supply chain management or logistics
• Bachelor's degree in supply chain management, Business, or related field

Responsibilities:

• Improved order accuracy through meticulous data entry and verification processes.
• Increased customer satisfaction by providing timely and efficient sales support and repair services.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Collaborated with sales organization and delivered outstanding sales support to retain and grow business
• Tracked orders and notified customers of status or potential delays.
• Collaborated with team members to develop best practices for consistent customer service delivery.

If you're a highly organized individual with a passion for providing excellent service, we encourage you to apply

To Apply: Please send your resume Aya.- with the subject line "Application: Supply Chain Coordinator."