2 Optimization Engineer jobs in Egypt
Process Improvement Specialist
Posted today
Job Viewed
Job Description
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
Process Improvement Engineer AI & Automation
Posted 19 days ago
Job Viewed
Job Description
The Process Improvement Engineer will play a critical role in evaluating and re-engineering business processes across departments using AI, automation, and data-driven approaches. You will collaborate with cross-functional teams to identify inefficiencies, define solutions, and implement tools that improve productivity, scalability, and quality.
This role is ideal for someone who thrives at the intersection of business operations and technology and who is passionate about driving change through innovation.
Key Responsibilities-
Analyze existing business processes to identify inefficiencies and automation opportunities
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Design, test, and implement automation workflows using AI tools and automation platforms
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Collaborate with internal teams, including business stakeholders, project managers, and technical staff, to gather requirements and align on goals
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Lead initiatives to streamline workflows, improve turnaround times, and increase operational efficiency
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Develop documentation, training materials, and support change management initiatives
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Monitor, maintain, and continuously improve implemented automation solutions
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Stay current with emerging technologies in AI, automation, and digital transformation
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Ensure compliance with data privacy, security, and company-wide standards in all implementations
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Bachelors degree in Engineering, Computer Science, Information Systems, Business, or a related field
- Proven years of experience in process improvement, automation, or business analysis roles
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Proven ability to document, redesign, and implement business processes
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Strong analytical, problem-solving, and communication skills
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Project management experience and ability to handle cross-functional collaboration
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Familiarity with digital transformation frameworks and tools
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Experience in the translation/localization industry is a plus, but not mandatory
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Fluency in English; Arabic is a plus
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Competitive salary and performance-based bonus
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A flexible hybrid working environment
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Opportunities for career growth and continuous learning
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Exposure to cutting-edge AI and automation projects
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An inclusive and collaborative work culture that values innovation
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The chance to shape the digital future of a global company
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