67 Operations Team Leader jobs in Egypt

We are seeking an accomplished and visionary HR & Business Operations leader to oversee and drive the strategic direction of our HR consultancy and outsourcing services. The ideal candidate will possess extensive experience in human resources and leadership, with a proven ability to lead teams and deliver exceptional client results.

• Develop and execute the strategic direction for HR consultancy and outsourcing services.
• Collaborate with senior management to align HR strategies with overall business objectives
• Drive innovation and continuous improvement in HR service delivery.
• Act as the primary point of contact to management and employees for all HR functions.
• Leads employee advocacy through positive employee interactions and engagement initiatives.
• Researches, manages, and resolves Employee Relations concerns
• Communicate effectively by collaborating human resources needs with other departments and team members such as Safety and executives of the company.
• Create human resources functions such as policies, procedures, and practices that the company will follow.
• Manage recruitment, selection, training, and development processes.
• Provide consultation to senior management on HR strategies and procedures.
• Ensure compliance with local and international labour laws and regulations.
• Develop and implement operations strategies that enhance efficiency and effectiveness.
• Lead teams to ensure the achievement of set objectives.
• Manage and continuously improve daily operations.
• Provide regular reports to senior management on operational performance.
• Build and maintain strong relationships with clients.
• Ensure the delivery of high-quality HR consultancy and outsourcing services that meet client needs.
• Address client issues and concerns promptly and effectively.
• Provide leadership and guidance to the HR and operations teams.
• Foster a positive work environment that encourages innovation and collaboration.
• Develop and implement employee development and retention plans.
• Lead change efforts within the company to enhance efficiency and achieve strategic goals.
• Communicate effectively with all stakeholders to ensure their understanding and support of change efforts.

Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 7 years of experience in HR and business operations.
• Extensive experience in leadership roles within HR consultancy and outsourcing services.
• Strong leadership skills and the ability to motivate teams and achieve results.
• Deep knowledge of HR policies, procedures, and local and international labour laws.
• Excellent communication skills and the ability to build effective relationships at all levels of the organization.
• Master's degree in Business Administration or Human Resources.
• Professional HR certifications (such as SHRM-CP, SHRM-SCP, PHR, SPHR).

Company Description

Say hAI to iSON Join the AI revolution with iSON Xperiences—where technology meets the power of human connection. We're transforming businesses with cutting-edge AI solutions infused with human empathy, driving innovation, efficiency, and seamless experiences. As pioneers in AI-powered customer engagement, we empower businesses to scale smarter, optimize operations, and create meaningful interactions that go beyond automation. The future is here, and it speaks AI—powered by iSON Xperiences.

Role Description

This is a full-time on-site role for an Operations Team Leader, located in Qesm 1st 6 October. The Operations Team Leader will oversee the daily operations, ensure customer satisfaction, manage and support the team, and coordinate with various departments to optimize workflows. Responsibilities include analyzing operational data, improving processes, and ensuring effective communication within the team and across the organization.

Qualifications

• Customer Satisfaction and Communication skills
• Analytical Skills and Operations Management skills
• People Management skills
• Ability to work independently and collaboratively
• Proven experience in a similar role
• Bachelor's degree in Management, Business Administration, or related field
• Experience in the technology or AI industry is a plus
• Experience in BPO industry is a must

Job Title:
Operations Team Leader

Department:
Operations
Reports To:
Operations Manager / Senior Operations Manager

Job Summary:

The Operations Team Leader is responsible for overseeing daily operational activities, managing team performance, and ensuring service delivery meets organizational standards. This role requires strong leadership, problem-solving skills, and a commitment to continuous improvement.

Key Responsibilities:

• Supervise and support a team of operations staff to meet performance targets and KPIs
• Monitor workflow and ensure timely completion of tasks and service requests
• Conduct regular team meetings, coaching sessions, and performance reviews
• Identify process inefficiencies and recommend improvements
• Ensure compliance with company policies, procedures, and quality standards
• Collaborate with cross-functional teams (e.g., Training, Quality, HR) to resolve issues and implement initiatives
• Prepare and submit reports on team performance, productivity, and operational metrics
• Handle escalations and provide guidance to team members on complex issues
• Foster a positive and productive work environment

Qualifications & Skills:

• Bachelor's degree in Business Administration, Management, or related field
• 3–5 years of experience in operations, with at least 1 year in a supervisory role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office and operational tools/systems
• Ability to work under pressure and manage multiple priorities
• Analytical mindset with attention to detail

We're Hiring: Operations Team Leader (U.S. Support Account)

Ready to take your leadership skills to the next level? Join our growing team and lead a high-performing support unit for a U.S.-based client.

About the Role:

We're looking for a talented and proactive
Operations Team Leader
to oversee daily operations, coach agents, and drive performance in a fast-paced environment supporting a U.S. client. If you're passionate about team success, service excellence, and people development — this role is for you

Key Responsibilities:

• Lead, coach, and motivate a team to exceed KPIs and service goals
• Monitor real-time operations to ensure quality and productivity standards
• Conduct regular coaching sessions, performance reviews, and feedback loops
• Handle escalations and support agents in complex interactions
• Analyze performance metrics and recommend improvements
• Collaborate with QA, Training, and Workforce teams to ensure operational alignment
• Report performance updates and insights to senior leadership

What You'll Need:

• Previous experience as a
  Team Leader or Senior Agent
  in a BPO or call center
• Experience supporting
  U.S. accounts
  (a must)
• Excellent English communication skills (spoken & written)
• Strong leadership and people management skills
• Comfortable working night/U.S. shifts
• Familiarity with CRM systems and contact center tools is a plus

What We Offer:

• Competitive salary
• Medical & Social Insurance
• Clear career progression path
• Supportive and dynamic work culture

Ready to apply?

Send your CV to or

• Subject Line:
  Operations Team Leader – U.S. Support

Job Summary:

The Operations Team Leader is responsible for overseeing the day-to-day activities of the operations team to ensure consistent service delivery, team productivity, and achievement of performance targets. This role involves supervising a team of staff, handling escalations, optimizing workflows, and collaborating with internal and external stakeholders to maintain operational excellence.

Key Responsibilities:

• Team Leadership:
• Lead, coach, and develop a team of operations staff to meet performance goals.
• Monitor individual and team metrics, providing feedback and support where needed.
• Schedule shifts and manage attendance to ensure adequate coverage.
• Operational Oversight:
• Ensure smooth execution of daily operations and adherence to standard procedures.
• Monitor and analyze operational metrics to identify trends and areas for improvement.
• Address issues or delays promptly to minimize impact on service delivery.
• Process Improvement:
• Identify inefficiencies and recommend improvements to workflows and procedures.
• Support implementation of new tools, systems, or processes to enhance productivity.

Qualifications:

• Proven experience in leading teams and managing workflows in a fast-paced environment.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent organizational and time management abilities.
• Effective communication and interpersonal skills.
• Data-driven approach to decision-making and problem-solving.
• Proficiency in Microsoft Office/Google Workspace and operations software tools.

Work Conditions:

• May include rotating shifts or weekend work depending on business needs.
• Fast-paced and performance-driven work environment.

Your Job
The Coater Shift Supervisor is responsible for overseeing the daily operations of the coating department during assigned shifts. This includes supervising production crews, ensuring safety compliance, maintaining product quality, and meeting production targets. The role requires strong leadership, technical knowledge of coating processes, and the ability to troubleshoot and optimize operations.

Our Team
A skilled and collaborative group responsible for operating and monitoring the coating line. The team ensures product quality, safety compliance, and smooth shift-to-shift transitions to meet production goals efficiently.

What You Will Do

• Proactively managing safety by identifying and eliminating hazards, putting the right people in the right places, and ensuring that standard procedures are being followed
• Be comfortable enough to be able to look at QC data and verify product is being produced within spec.
• Help root cause production / equipment issues by thoroughly investigating problems and communicating findings to appropriate process support members
• Understand personnel requirements for the various coatings.
• Anticipate and train to future needs.
• Understand how to drive efficiency of line – minimize gapping, maximize bed utilization, line speeds affecting throughput, labor usage, yield, etc
• planning to jib boom / sling / manage racks as necessary
• Assist in identifying / developing best practices for the production team
• Minimize losses, maximize yields.
• Perform general administrative duties – files, performance summaries, reviews, corrective actions, etc.

Who You Are (Basic Qualifications)

• Bachelor degree in Mechanical/Chemical Engineering.
• Very Good command of English.
• 2-3 years of experience in manufacturing and supervisory role.
• Ability and drive to dig past the surface of an issue to its root cause.
• Ability to plan ahead and foresee potential issues before they come to fruition
• Possess strong communication skills, communicating effectively across multiple levels (production to management, including engineers)
• Ability to learn new processes / applications quickly
• Ability to learn and understand technical and mechanical aspects of the process
• Ability to manage and advance a production team and/or process (not content maintaining)
• Ability to manage multiple priorities, working effectively under pressure and with a full plate
• Ability to make sound decisions, comfortable being in a decision making role, responsible for high level / critical decisions

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added

and fabricated glass products and solutions. We produce high-performance glass for architectural,

residential, interior, transportation and technical glass applications. You'll find our glass in homes,

offices and cars and in some of the world's most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Production Shift Supervisor – 6th of October Maggi Factory (Rotating Shifts)

Main Purpose of Job

Responsible for the efficient operation of a manufacturing department or the production lines including the supervision of operators and responsibility for costs, quality, housekeeping, etc. during different shifts.

Key Outputs:

• Planning, organizing and controlling production program according to the schedule is committed.
• Coordinate with maintenance for needed set up or repair of line or machine or accessories. and reviews checklist or log sheet to ensure completeness and accuracy.
• Ensure operation according to standard procedure and producing the products according to the quality standards and specification and ensuring safety and maintaining environment policy in the conduct of production operation
• Reviews variance reports and takes corrective action to eliminate repetitive occurrence. Continuously analyses the source of problems affecting the quality, efficiency & losses.
• Ensures that Hygiene rules & GMP are strictly in place ensures adequate training, whether formal or informal is given to all line personnel under his responsibility.
• Coordinates with QA laboratory for quality related issues to materials or finished products or packaging materials.
• Coordinates with maintenance supervisors on matters related to machine repair or set up for smooth operation.
• Responsible for daily, weekly and monthly inventory

Required Skills:

• 1 - 3 years experience in a technical field, preferably food manufacturing or consumer goods industry
• University graduate or equivalent (preferred engineering)
• Supervisory experience (with Production teams, contractors)
• Participation in multi-disciplinary teams aiming to process or packing optimization
• Work following defined KPIs/Objectives, and proactively tracking them
• Excellent English skills
• Excellent communication and leadership skills
• Agility to work in rotating shifts

Position: Supervisor Team Leader

A Supervisor in the Operations Department of an asset management firm plays a crucial role in managing and overseeing the day-to-day operations to ensure they run smoothly and efficiently.

Duties/Responsibilities:

• Manage and lead a team of operations professionals, providing guidance, coaching, and support to ensure their performance aligns with departmental goals.

• Oversee various operational functions within the department, including trade settlement, compliance, fund administration, and client services.

• Identify opportunities to streamline and improve operational processes to enhance efficiency, reduce operational risk, and improve overall performance.

• Ensure the department complies with relevant financial regulations and industry standards, including reporting, record-keeping, and client communication requirements.

• Assist in assessing and managing operational risks, including market risk, operational risk, and regulatory risk, and develop strategies to mitigate these risks effectively.

• Collaborate with the team to implement and manage technology solutions and systems to support the operational needs of the business, including order management systems (OMS), customer relationship management (CRM) software, and compliance tools.

• Oversee the client services function to ensure that clients receive timely and accurate communication and reporting, addressing their inquiries and requests effectively.

• Supervise the trade settlement process, ensuring accurate and timely execution, settlement, and reconciliation of trades.

• Assist in managing relationships with third-party service providers and vendors, including custodians, fund administrators, and compliance consultants.

• Assist in the management and monitoring of the operational budget, ensuring efficient allocation of resources and adherence to financial targets.

• Generate and review reports on operational performance, compliance, and risk management for senior management and regulatory purposes.

Personal Profile/Skills/ Abilities:

• A bachelor's degree in finance, business, economics, or a related field is typically required.

•7+ years of experience in operational roles within the asset management industry, including a track record of progressively responsible positions.

Supervisory or team leadership experience is highly valuable.

• Strong understanding of financial regulations and compliance requirements relevant to asset management operations, including familiarity with industry best practices.

• Strong leadership and management skills to effectively lead and coordinate the operations team, providing clear direction and support.

• Proficiency in using and managing technology systems, including OMS, CRM, compliance software, and data analytics

tools.

• Proficiency in assessing and mitigating operational and regulatory risks, as well as developing risk management strategies.

• Effective communication and collaboration skills to work with other departments, such as portfolio management, research, and compliance.

• Adherence to high ethical standards and a commitment to maintaining the integrity of operational processes and regulatory compliance.

Join our Team
About this opportunity:
We are Looking for candidate who will be Handling IPBB Security Operations and maintaining service availability for IPBB Security nodes with proper work focus for Alarm handling, support Hardware/software/configuration related issues, configuration of all Nodes pertaining to IPBB Security domains and emergency handling/outage Support for IPBB Security Nodes

What You Will Do

• Fault management including TT handling and fault localization within SLA
• DT MOP preparation and CR Implementation
• Configuration activities
• Incident recovery within SLA
• Preventive and corrective maintenance activities
• SW updates and Upgrades
• Acceptance test for new introduced systems
• Full Preparations for newly Security integrated nodes including Hardware acceptance, Configuration, and Testing with All involved entities.
• Investigate technical problems, troubleshoot systems that are in operation and if requested, participate in the remedy of systems in case of critical situations involving security nodes
• Manage and solve a network of multi-vendor security devices.
• Leading & Securing Internet Traffic.
• Responsible for data traffic performance passing through firewalls and investigation/troubleshooting in case of incidents or any abnormalities.
• Defining threats and put an action plan for mitigation.
• Implementation of all security access requests.
• All Security IP-backbone expansions, replacements & new plans.
• Handling Third party Cases with vendors.

You will bring

• BSc. degree in computer science or Engineering, major in IT/ Communication or equivalent
• At least 5Years of validated experience in leading and motivating teams
• String skills in steering the team efforts via automations
• Ability to identify the weakness in the team and close such gaps
• String understanding for the Network Ops rules and processes
• Highly skilled in drafting OLS and WLA needed to improve the business figures
• Strong Hands-on experience in O&M for different Firewalls vendors (Juniper SRX, Fortinet etc).
• Strong Hands-on experience in Operating and troubleshooting, upgrades for F5 FWs and modules like (LTM, AFM, ASM, and GTM).
• JNCIP-SEC certification is a highly preferred and F5 certificates will be highly considerable
• Good hands-On experience in troubleshooting in complex IPBB networks

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build solutions never seen before to some of the world's toughest problems. You l be challenged, but you won't be alone. You l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Would you like to take a tour to "Life at Ericsson MEA", visit short video

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
Egypt (EG) | Cairo

Req ID: