13 Operations Specialist jobs in Egypt

Reporting to the Director of Payments, Risk and Fintech, you will be part of Wego Payment Operations Team responsible to give our customers the best payment experience.

As a Payment Operations Specialist, your primary responsibility is to ensure smooth and efficient payment processing within an organization. You will be responsible for managing and coordinating payment operations, including handling payment transactions, resolving payment-related issues, and implementing payment policies and procedures. Your role requires attention to detail, strong analytical skills, and a deep understanding of payment systems and processes.

**Responsibilities**
- Payment Processing: Manage and oversee payment processing activities, including the collection, verification, and recording of payment data. Ensure accurate and timely processing of payments through various channels, such as online card payments, bank transfers, payment links.
- Payment Issue Resolution: Address and resolve payment-related issues, such as payment and refunds delays, failed transactions, and disputes. Work closely with internal teams, financial institutions, and customers to identify and resolve payment issues promptly and effectively.
- Vendor and Partner Management: Collaborate with vendors, payment processors, and financial institutions to establish and maintain effective relationships. Ensure seamless integration of payment systems and troubleshoot any technical issues that may arise.
- Reporting and Analysis: Generate regular reports on payment activities, including transaction volumes, payment trends, and performance metrics. Analyze data to identify patterns, risks, and opportunities for improvement. Provide insights and recommendations to enhance payment operations and drive business growth.
- Cross-functional Collaboration: Collaborate with internal teams, including finance, sales, customer support, and Product, to streamline payment processes and improve the overall customer experience. Participate in cross-functional projects and initiatives related to payment operations and system enhancements.

**Qualifications and Skills**
- Bachelor's degree in a relevant field such as Computer Science, Information Systems, or a related discipline. A master's degree is a plus.
- Proven experience in payment operations, payment processing, or a similar role.
- Deep understanding of payment systems, including electronic funds transfer, credit cards and virtual cards.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with Travel company operations is a strong advantage.
- Excellent organizational and time management abilities.
- Effective communication and interpersonal skills.
- Proficiency in using financial software, payment processing tools, and MS Office suite, in particular Excel.
- Ability to work independently and collaboratively in a fast-paced environment.

Honeywell Building Solutions is a $2.5B strategic business unit within Honeywell's Global Building Technologies Business. HBS installs and maintains systems to keep buildings and facilities connected, safe, secure, comfortable and cost-efficient, serving as a leading provider of energy efficiency solutions worldwide.
This is a regional leadership role responsible for overseeing the complete project portfolio across the Middle East, Turkey, and Africa (META) region. The leader will manage both service projects (migrations and expansions) and new installation projects across building management, security, and fire offerings. This portfolio has an expected double-digit growth rate over the next several years.
**Key Responsibilities:**
**Project Portfolio Management**
+ Lead project portfolio for HBS META region ensuring projects complete on time, under budget, and exceed customer expectations
+ Manage projects across all tiers (0-5) with appropriate PMR (Project Management Review) frequencies as per GDM (Global Design Model) compliance
+ Drive portfolio performance across regional districts: Gulf Arabia, Turkey, KSA, Egypt, North Africa, and SSA
+ Ensure compliance with Honeywell policies such as PS 04.01.03 (PMR), PS-2.0 (Project Planning), and PS 04.01.04 (EAC Variance)
**Financial Management & Controls**
+ Rigorously manage EAC (Estimate at Completion) and deliver net positive budget to the business
+ Monitor and optimize key financial metrics including:
+ Revenue recognition (POC - Percentage of Completion)
+ Unbilled revenue management and aging
+ AR (Accounts Receivable) collection and AFDA prevention
+ Change order management and margin improvement
+ Contingency/management reserve utilization
+ Drive working capital optimization through aggressive billing practices and back-to-back payment terms
+ Ensure accurate financial forecasting and AOP (Annual Operating Plan) achievement
**Systems & Process Excellence**
+ Lead implementation and utilization of CORA PPM (Project Management Information System)
+ Ensure proper SAP integration and compliance (CJ20N, CJI3, CJI5, etc.)
+ Drive standardization of project management processes across the region
+ Implement and monitor KPIs including CPI/SPI, milestone fidelity, and VAC analysis
+ Oversee proper use of project hierarchies: WBS structures, cost element management, and GL account assignments
**Team Leadership & Development**
+ Lead and develop a team of project managers across multiple countries and cultures
+ Build capabilities in GDM compliance, financial management, and digital project delivery
+ Implement PMIP (Project Management Incentive Plan) targets and drive performance
+ Facilitate cross-functional collaboration between Services and Installs project teams
+ Ensure resource optimization through effective supply & demand reconciliation models
**Contract & Commercial Management**
+ Oversee contract management from pre-tender through DLP (Defect Liability Period)
+ Ensure compliance with GCC/SCC requirements and local regulations
+ Drive risk management through proper contingency planning and mitigation strategies
+ Support business growth through variation management and scope optimization
+ Manage subcontractor compliance through Avetta system and SEM team coordination
**Customer & Stakeholder Management**
+ Maintain strong relationships with key customers across the META region
+ Drive customer satisfaction through milestone achievement and quality delivery
+ Facilitate effective communication channels with sales, engineering, and operations teams
+ Support strategic account management and digital transformation initiatives
**You must have:**
+ Bachelor's degree in Engineering, Business, Technology, or related field
+ Minimum 10 years of experience in project management with demonstrated knowledge of:
+ Project execution and planning principles
+ Financial management and EAC processes
+ Contract management and commercial operations
+ Minimum 5 years of people management experience
+ Experience working in multi-national, matrixed organizations
+ Business fluent in English (written and spoken)
+ Working knowledge of regional languages (Arabic, Turkish) is advantageous
+ Strong understanding of META region business culture and practices
**We value:**
+ Project Management Professional (PMP) or equivalent certification
+ Experience with Honeywell systems: CORA PPM, SAP, EBI, DVM
+ Knowledge of regional compliance requirements (Dubai Civil Defense, RCCD, etc.)
+ Experience with Building Technology Projects & Services industry
+ Understanding of digital service operations and cybersecurity solutions
+ Proven track record of:
+ Managing Tier 0-4 projects with monthly PMR compliance
+ Achieving PMIP targets (margin improvement, milestone fidelity, change order revenue)
+ Delivering complex projects in challenging environments
+ Managing projects with extended warranty periods
**Leadership Competencies**
+ Strategic thinking with strong analytical capabilities
+ Ability to drive change management initiatives across diverse teams
+ Demonstrated ability to influence without direct authority
+ Results-oriented with urgency to deliver business outcomes
+ Strong financial acumen and commercial awareness
+ Excellent communication and stakeholder management skills
+ Ability to navigate cultural differences across META region
+ Resilience in managing setbacks and challenging situations
**Working Conditions**
+ Regional travel required (up to 40%) across META countries
+ Ability to work across multiple time zones
+ Flexibility to support critical project milestones and customer escalations
+ Office-based with regular site visits for project reviews
**Performance Metrics**
Success in this role will be measured by:
+ Portfolio financial performance (revenue, margin, cash flow)
+ PMR compliance and audit results
+ Customer satisfaction scores
+ Team development and retention
+ PMIP achievement across key metrics
+ Working capital optimization (unbilled reduction, AR collection)
+ Safety performance (HSE compliance)
This position offers the opportunity to lead a growing business in a dynamic region, working with cutting-edge building technologies while developing local talent and driving operational excellence across the META portfolio.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**About the role**:
Responsibilities:

- Ensure the timely and successful delivery of projects.
- Challenge existing models and procedures and work toward updating them to improve the speed of delivery
- Drive the continuous improvement while constantly evaluating the perception of the service.
- Building and maintaining strong relationship with key stakeholders.
- Pursue Team Targeted Goals and Objectives.

**About you**:
Skill Profile:

- French and English Speaker
- Customer Oriented and strong sensitivity to Customer satisfaction
- Real leadership to lead transversal projects and action plans with the team
- Comfortable with complex organizations
- Results oriented and strong sensitivity to respect the different projects timelines
- Ability to work under pressure
- Good interpersonal, team-build and leadership skills.
- Exemplary time management, organizational and communication skills
- Proactive, self-motivated, and determined attitude
- Road Map Oriented

**Additional information**:
French is a Must

**Department**:
Orange Cloud for Business

**Contract**:
Regular

**About the role**:
Responsibilities:

- Ensure the timely and successful delivery of projects.
- Challenge existing models and procedures and work toward updating them to improve the speed of delivery
- Drive the continuous improvement while constantly evaluating the perception of the service.
- Building and maintaining strong relationship with key stakeholders.
- Pursue Team Targeted Goals and Objectives.

**About you**:
Skill Profile:

- French and English Speaker
- Customer Oriented and strong sensitivity to Customer satisfaction
- Real leadership to lead transversal projects and action plans with the team
- Comfortable with complex organizations
- Results oriented and strong sensitivity to respect the different projects timelines
- Ability to work under pressure
- Good interpersonal, team-build and leadership skills.
- Exemplary time management, organizational and communication skills
- Proactive, self-motivated, and determined attitude
- Road Map Oriented

**Additional information**:
French is a Must

**Department**:
Orange Cloud for Business

**Contract**:
Regular

Who are we?
- When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end coffee service across the MENA region: Everyday Roastery

Role Summary

The coffee specialist will ensure on the ground that proper operations procedures are in place to protect baristas, customers, and company assets, make sure all branches are staffed, manage shifts while upholding standards, product quality, and cleanliness, investigate and resolve complaints concerning quality and service, ensure positive guest service.

He possesses barista experience and coffee knowledge and the ability to provide barista training to staff. Also, He manages the daily operations of the outlet and maintains quality standard of services.

He keeps standard operating procedures and training manuals updated with the guidance of the country manager. also performs daily inventory checks to ensure maintenance of stocks, corrects any operational inconsistency, and orders, and maintains acceptable par stock level.

He works with the country manager to establish a solid operation on the ground to help brand growth and future expansion.

He helps to determine what are the market trends and presents a summary regularly, that helps to keep the brand offering updated.

What’s On Your Plate?- Handling purchasing and receiving from Issuing PO’s and collecting Invoices.- Report staff performance to the operations manager- Contribute and suggest new menu items regularly with the operations manager.- Develop and motivate team members by identifying certain KPIs and targets.- Implement loss/risk prevention to minimize shrinkage and wastage.- Handle compliance with food and beverage hygiene policies and procedures.- Manage the training of baristas.- Be “on-call” with the responsibility to respond to problems or fill in when needed.- solve problems and make decisions that benefit the business within his work scope.- Updating SOPs and recipe books regularly.- Execute the operation manager initiatives on the floor.- Handle staff schedules and absences.- Present the wastage report to the operations manager and suggest ways to improve.
- What Did We Order?
- Excellent communication and teaching skills
- Proactive approach to problem-solving and staff management
- Good leadership capabilities
- Ability to work well within groups and with different people.
- At least 5 years of experience in the coffee industry, 2 years in supervisory level
- Be a model barista, both as far as bar skills, customer service and enthusiasm to share knowledge.
- Detail-oriented

Who are we?

As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our

operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+

employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started

Role Summary

Being People Business partner by providing excellent people experience and service at Talabat and support business and people

operations team with people requests and general support aligned with Talabat Culture

What’s On Your Plate?
- Manage end to end optimal people onboarding experience and its improvements.
- Maintain Manpower planning and keep active alignment with Company org design
- Monitor and maintain People dashboards content and matrix to support decision making
- Respond to queries, concerns and manage escalations and conflicts
- Support on Manpower planning Management
- Conduct HR interviews in the selection process, Exit Interviews and clearance
- Advisory on policies and procedures as well as employee grievances.
- Manage and facilitate Performance Management including probationary and performance reviews
- Identify training needs for teams and individuals and support their growth journeys.
- Execute and manage events calendar and support employees internal comms programs and channels.
- Support people growth plans and succession planning.

What Did We Order?
- Bachelor's degree in business administration or equivalent
- 5 to 7 years’ in Human resources and experience as a People Business Partner is essential.

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? We make what matters work. To find out more about us check: you will do:**
As a Project and Order manager you are responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton's customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.
**We are seeking an individual with order management experience in panel building or with a supplier of switchgear components.**
**Your main duties:**
-Ensure that projects on hand are delivered within tolerance:
- Time (to project contractual completion date)
- Cost (man hours, materials and other direct costs)
- Quality (first time right)
- Customer satisfaction (Satisfied repeated customer)
-Maintain the commercial integrity of projects and distribution orders
-Reviewing and understanding customer purchase order requirements, daily/weekly projects reviews, risk mitigation measures, ensuring system data integrity
-Maintaining financial control measures, claim resolution and bonds/letter of credits
-Maintain company objectives throughout the order cycle while managing progress billing, accurate invoicing, on-time shipments, logistical planning and coordination
-Project communication: Communicate effectively with plants, credit, field sales, and other internal departments on projects and orders issues and follow through to closure.
-Communicate directly with the assigned customer base regarding the status of orders, shipment schedule, and invoicing.
-Manage multiple project orders and prioritize time and tasks effectively to serve Eaton's customers
You will manage assigned distributor branches and manage active projects orders, of varying complexity, scope and timeline
-Perform all job functions with adherence to Eaton's Philosophy and Values as well as the Safety and Environmental standards
-Work within the mind frame of continuous improvement philosophy and working with different function such as Finance, Customer Service, Supply Chain to ensure smooth execution, deliver on time and customer satisfaction
-Issuing shipping documentation such as PL, PI, Invoice, CN using SAP
-Manage active project orders, of varying complexity, scope and timeline
**Qualifications:**
- Bachelor Degree or Diploma required with relevance to the job description
- BSC of Electrical Engineering or Engineering
- 2 to 3 years of relevant experience with a Panel Builder or supplier of panel building switchgear in a purchasing role is a great advantage
**Skills:**
- **Aware of Panel Building product offering portfolio and project execution process** (project dependencies and milestones)
- **Order Management** experience is a must
- Excellent understanding / demonstrated experience in the Order to Cash Cycle
- Familiar with country specific certification requirements such as KFF/ SASO / SABER and relevant certification bodies TUV KSA/ NCB's etc
- Familiar with International trade regulations and compliance requirements
- Customer and Plants interfacing experience
- Process oriented with continuous improvement mindset
- Excellent Organizational, Communication, Negotiation, Follow-up, and Presentation skills
- Customer Centric and high sense of urgency, proactive approach and risk assessment
- Capability of understanding of Eaton Business System, processes, laws, rules, and regulations, and QESH standards to the extent applicable
- Proficient in SAP, Microsoft office and collaboration applications and in English language
- PMP certificate is an asset
- Logistics, Clearance / Documentation experience is an asset and familiar with ME countries borders laws
**What we offer:**
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies
#LI-SO1

**Job Family:** Customer Services
**Req ID:** 471448
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Apply now for the position Operations Center Logistics Specialist - MEA (Outsourcing Contract), Based in Cairo, Egypt.Your role: Part of our operational order fulfillment team, you are the central contact for dedicated countries/customers/partners regarding all topics of service part logistics Deliver and handle spare part orders for all healthineers business lines to the country service organizations, OEM partners, and customers in the MESA region and the respective returns Responsible for order entry, logistic and commercial check of customer orders, taking all country and customer specific requirements into account Eliminate all problems which block the dispatch of our orders, including escalation management with internal and external partners Execute and monitor service parts orders with attention to internal rules and regulations and legal specifications Execute special topics and tasks concerning logistics (e.g. country specific clarifications or internal initiatives). Your expertise: Bachelor's degree of Business Administration, logistics or relevant fields. Previous experience in similar role with minimum 2-3 years of experience SAP experience is advantageous. Strong interpersonal skills to communicate with teams. Strong command of English and French (both written and spoken) is essential. Excellent knowledge of MS Office Suite (Excel, PowerPoint, Word). Ability to work within a multicultural environment. To find out more about the specific business, have a look at Products & Services - Siemens Healthineers (siemens-healthineers.com) ( Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in everyone's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers ( As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

**What you’ll do**:
Process improvement ,Governance & NTRA Enterprise SPOC

Restorable for improving enterprises process and designing E2E New enterprise process

As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.

**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts

**Criteria**:
Strong negotiations skills

Customer care Dep. working experience is preferable.

Experience in dealing with official and governmental entities.

Excellent Relationship/ account management capabilities

Highly effective conducting and leading project meetings and driving consensus.

Highly self-motivated and details oriented

Strong problem solving, troubleshooting, and analytical thinking.

Focused and targets achiever.

Perform all assigned duties and tasks with agreed timelines

Advance project management knowledge

Advance Six sigma knowledge

Advanced computer skills “MS office”

Seibel, Database and VF systems knowledge is preferable.

Good knowledge of Telecom technologies

Ability to work/manage cross functional tasks and projects.

Excellent communication and negotiations skills.