8 Operations Officer jobs in Egypt
Banking Operations Officer
SSC Egypt
Posted today
Job Viewed
Job Description
Monitor Core banking operations daily procedures, record and report any failures in Core banking systems for relevant parties to ensure smooth systems’ operations.
- Observe Core banking operations systems backups to ensure the safety of customer & bank data.
- Follow up on all of the Disaster recovery (DR) activities for Core banking operations systems to safeguard Core banking’ systems’ operational continuity.
- Detect and report bottlenecks on Core banking systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related Core banking systems’ interfaces maintenance to provide full system functionality to internal & external customers.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities for Core banking operations systems to support audit requests and/or future reviews.
- Assist in measuring the Core banking services availability and recommend improvements to avail the best service to internal & external customers.
- Participate in conducting incident reviews for Core banking systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.
**Requirements**:
Qualifications & Experience
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- 2 years of relevant IT experience
- Good hands-on knowledge of IT operational work
- Good knowledge of Core Banking system operations
**Skills**:
- Good command of English and Arabic languages
- Good Presentation skills
- Good Communication skills
- Good Analytical and Problem-Solving skills
- Good Knowledge of different technologies
- Observe Core banking operations systems backups to ensure the safety of customer & bank data.
- Follow up on all of the Disaster recovery (DR) activities for Core banking operations systems to safeguard Core banking’ systems’ operational continuity.
- Detect and report bottlenecks on Core banking systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related Core banking systems’ interfaces maintenance to provide full system functionality to internal & external customers.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities for Core banking operations systems to support audit requests and/or future reviews.
- Assist in measuring the Core banking services availability and recommend improvements to avail the best service to internal & external customers.
- Participate in conducting incident reviews for Core banking systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.
**Requirements**:
Qualifications & Experience
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- 2 years of relevant IT experience
- Good hands-on knowledge of IT operational work
- Good knowledge of Core Banking system operations
**Skills**:
- Good command of English and Arabic languages
- Good Presentation skills
- Good Communication skills
- Good Analytical and Problem-Solving skills
- Good Knowledge of different technologies
This advertiser has chosen not to accept applicants from your region.
0
Cards Operations Officer
SSC Egypt
Posted today
Job Viewed
Job Description
Monitor card operations daily procedures, record and report any failures in card systems for relevant parties to ensure smooth systems’ operations.
- Observe Cards operations systems backups to ensure the safety of customer & bank data.
- Handle all of the Disaster Recovery (DR) activities for Card operations systems to safeguard card systems’ operational continuity.
- Detect & report bottlenecks on card systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related card systems’ interfaces maintenance to provide full system functionality to internal & external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Cards operations systems to support audit requests and/or future reviews.
- Assist in measuring card service availability and recommend improvements to provide the best service to internal & external customers
- Participate in conducting incident reviews for card systems to provide lessons learned & avoid future reoccurrence & enhance existing systems' availability & resilience.
**Requirements**:
**Qualifications & Experience**:
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- Officer: 0-2 years of relevant IT experience.
- Good hands-on knowledge of IT operational work
- Good knowledge of card systems’ operations
**Skills**:
- Good command of English and Arabic languages.
- Good communication skills
- Good Presentation Skills
- Good Analytical and Problem-solving Skills
- Good Knowledge of different technologies
- Observe Cards operations systems backups to ensure the safety of customer & bank data.
- Handle all of the Disaster Recovery (DR) activities for Card operations systems to safeguard card systems’ operational continuity.
- Detect & report bottlenecks on card systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related card systems’ interfaces maintenance to provide full system functionality to internal & external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Cards operations systems to support audit requests and/or future reviews.
- Assist in measuring card service availability and recommend improvements to provide the best service to internal & external customers
- Participate in conducting incident reviews for card systems to provide lessons learned & avoid future reoccurrence & enhance existing systems' availability & resilience.
**Requirements**:
**Qualifications & Experience**:
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- Officer: 0-2 years of relevant IT experience.
- Good hands-on knowledge of IT operational work
- Good knowledge of card systems’ operations
**Skills**:
- Good command of English and Arabic languages.
- Good communication skills
- Good Presentation Skills
- Good Analytical and Problem-solving Skills
- Good Knowledge of different technologies
This advertiser has chosen not to accept applicants from your region.
1
Senior Cards Operations Officer
SSC Egypt
Posted today
Job Viewed
Job Description
Monitor card operations daily procedures, record and report any failures in card systems for relevant parties to ensure smooth systems’ operations.
- Observe Cards operations systems backups to ensure the safety of customer & bank data.
- Handle all of the Disaster Recovery (DR) activities for Card operations systems to safeguard card systems’ operational continuity.
- Detect & report bottlenecks on card systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related card systems’ interfaces maintenance to provide full system functionality to internal & external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Cards operations systems to support audit requests and/or future reviews.
- Assist in measuring card service availability and recommend improvements to provide the best service to internal & external customers
- Participate in conducting incident reviews for card systems to provide lessons learned & avoid future reoccurrence & enhance existing systems' availability & resilience.
**Requirements**:
**Qualifications & Experience**:
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- Officer: 3-5 years of relevant IT experience.
- Good hands-on knowledge of IT operational work
- Good knowledge of cards systems’ operations
**Skills**:
- Good command of English and Arabic languages.
- Good communication skills
- Good Presentation Skills
- Good Analytical and Problem-solving Skills
- Good Knowledge of different technologies
- Observe Cards operations systems backups to ensure the safety of customer & bank data.
- Handle all of the Disaster Recovery (DR) activities for Card operations systems to safeguard card systems’ operational continuity.
- Detect & report bottlenecks on card systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related card systems’ interfaces maintenance to provide full system functionality to internal & external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Cards operations systems to support audit requests and/or future reviews.
- Assist in measuring card service availability and recommend improvements to provide the best service to internal & external customers
- Participate in conducting incident reviews for card systems to provide lessons learned & avoid future reoccurrence & enhance existing systems' availability & resilience.
**Requirements**:
**Qualifications & Experience**:
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- Officer: 3-5 years of relevant IT experience.
- Good hands-on knowledge of IT operational work
- Good knowledge of cards systems’ operations
**Skills**:
- Good command of English and Arabic languages.
- Good communication skills
- Good Presentation Skills
- Good Analytical and Problem-solving Skills
- Good Knowledge of different technologies
This advertiser has chosen not to accept applicants from your region.
2
Senior Banking Operations Officer
SSC Egypt
Posted today
Job Viewed
Job Description
Monitor Core banking operations daily procedures, record and report any failures in Core banking systems for relevant parties to ensure smooth systems’ operations.
- Observe Core banking operations systems backups to ensure the safety of customer & bank data.
- Follow up on all of the Disaster recovery (DR) activities for Core banking operations systems to safeguard Core banking’ systems’ operational continuity.
- Detect and report bottlenecks on Core banking systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related Core banking systems’ interfaces maintenance to provide full system functionality to internal & external customers.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities for Core banking operations systems to support audit requests and/or future reviews.
- Assist in measuring the Core banking services availability and recommend improvements to avail the best service to internal & external customers.
- Participate in conducting incident reviews for Core banking systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.
**Requirements**:
Qualifications & Experience
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- 3-5 years of relevant IT experience
- Good hands-on knowledge of IT operational work
- Good knowledge of Core Banking system operations
**Skills**:
- Good command of English and Arabic languages
- Good Presentation skills
- Good Communication skills
- Good Analytical and Problem-Solving skills
- Good Knowledge of different technologies
- Observe Core banking operations systems backups to ensure the safety of customer & bank data.
- Follow up on all of the Disaster recovery (DR) activities for Core banking operations systems to safeguard Core banking’ systems’ operational continuity.
- Detect and report bottlenecks on Core banking systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.
- Follow up on handling of all related Core banking systems’ interfaces maintenance to provide full system functionality to internal & external customers.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities for Core banking operations systems to support audit requests and/or future reviews.
- Assist in measuring the Core banking services availability and recommend improvements to avail the best service to internal & external customers.
- Participate in conducting incident reviews for Core banking systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.
**Requirements**:
Qualifications & Experience
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- 3-5 years of relevant IT experience
- Good hands-on knowledge of IT operational work
- Good knowledge of Core Banking system operations
**Skills**:
- Good command of English and Arabic languages
- Good Presentation skills
- Good Communication skills
- Good Analytical and Problem-Solving skills
- Good Knowledge of different technologies
This advertiser has chosen not to accept applicants from your region.
3
Digital Operations Officer /sr. Officer
SSC Egypt
Posted today
Job Viewed
Job Description
KEY ACCOUNTABILITIES
- Monitor Digital operations daily procedures, record and report any failures in Digital systems for relevant party to ensure smooth systems’ operations.
- Observe Digital operations systems backups to ensure the safety of customer and bank data.
- Follow up all of the Disaster Recovery (DR) activities for Digital operations systems to safeguard Digital’ systems’ operational continuity.
- Detect and report bottlenecks in Digital operations systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer and system issues smoothly and satisfactorily.
- Follow up on handling of all related Digital systems’ interfaces maintenance to provide full system functionality to internal and external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Digital operations systems to support audit requests and/or future reviews.
- Assist in measuring the Digital services availability and recommend improvements to avail the best service to internal & external customers
- Participate in conducting incident reviews for Digital systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.
**Requirements**:
Qualifications & Experience
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- 3-5 years of relevant IT experience
- Good hands-on knowledge of IT operational work
- Good knowledge of Digital systems’ operations
**Skills**:
- Good command of English and Arabic languages
- Good Presentation skills
- Good Communication skills
- Good Analytical and Problem-Solving skills
- Good Knowledge of different technologies
- Monitor Digital operations daily procedures, record and report any failures in Digital systems for relevant party to ensure smooth systems’ operations.
- Observe Digital operations systems backups to ensure the safety of customer and bank data.
- Follow up all of the Disaster Recovery (DR) activities for Digital operations systems to safeguard Digital’ systems’ operational continuity.
- Detect and report bottlenecks in Digital operations systems to provide the needed technical support and recommend solutions.
- Monitor the handling of user tickets to resolve customer and system issues smoothly and satisfactorily.
- Follow up on handling of all related Digital systems’ interfaces maintenance to provide full system functionality to internal and external customers
- Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Digital operations systems to support audit requests and/or future reviews.
- Assist in measuring the Digital services availability and recommend improvements to avail the best service to internal & external customers
- Participate in conducting incident reviews for Digital systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.
**Requirements**:
Qualifications & Experience
- Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
- 3-5 years of relevant IT experience
- Good hands-on knowledge of IT operational work
- Good knowledge of Digital systems’ operations
**Skills**:
- Good command of English and Arabic languages
- Good Presentation skills
- Good Communication skills
- Good Analytical and Problem-Solving skills
- Good Knowledge of different technologies
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement Specialist
Vodafone
Posted today
Job Viewed
Job Description
**What you’ll do**:
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
This advertiser has chosen not to accept applicants from your region.
5
Process Improvement Engineer AI & Automation
Gizeh, Al Jizah
Future Group
Posted 19 days ago
Job Viewed
Job Description
Position Overview
The Process Improvement Engineer will play a critical role in evaluating and re-engineering business processes across departments using AI, automation, and data-driven approaches. You will collaborate with cross-functional teams to identify inefficiencies, define solutions, and implement tools that improve productivity, scalability, and quality.
This role is ideal for someone who thrives at the intersection of business operations and technology and who is passionate about driving change through innovation.
Key Responsibilities-
Analyze existing business processes to identify inefficiencies and automation opportunities
-
Design, test, and implement automation workflows using AI tools and automation platforms
-
Collaborate with internal teams, including business stakeholders, project managers, and technical staff, to gather requirements and align on goals
-
Lead initiatives to streamline workflows, improve turnaround times, and increase operational efficiency
-
Develop documentation, training materials, and support change management initiatives
-
Monitor, maintain, and continuously improve implemented automation solutions
-
Stay current with emerging technologies in AI, automation, and digital transformation
-
Ensure compliance with data privacy, security, and company-wide standards in all implementations
-
Bachelors degree in Engineering, Computer Science, Information Systems, Business, or a related field
- Proven years of experience in process improvement, automation, or business analysis roles
-
Proven ability to document, redesign, and implement business processes
-
Strong analytical, problem-solving, and communication skills
-
Project management experience and ability to handle cross-functional collaboration
-
Familiarity with digital transformation frameworks and tools
-
Experience in the translation/localization industry is a plus, but not mandatory
-
Fluency in English; Arabic is a plus
-
Competitive salary and performance-based bonus
-
A flexible hybrid working environment
-
Opportunities for career growth and continuous learning
-
Exposure to cutting-edge AI and automation projects
-
An inclusive and collaborative work culture that values innovation
-
The chance to shape the digital future of a global company
This advertiser has chosen not to accept applicants from your region.
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6
HR Business Partner - Operations
Beyti Egypt
Posted today
Job Viewed
Job Description
Support the Talent team in recruitment process including screening / selection of resumes for appropriateness of skills, experience and knowledge.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.
**Skills**:
- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.
**Skills**:
- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.
This advertiser has chosen not to accept applicants from your region.
7