51 Operations Assistant jobs in Egypt

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

The LiveOps team plays a critical role in ensuring the smooth flow of our KSA Express operations. As the frontline of live order management, the team works closely with captains, clients, and suppliers to make sure every order is delivered on time and with an excellent customer experience. This is a fast-paced, high-impact environment where quick problem-solving, multitasking, and clear communication are essential.

What you'll do

• Monitor and manage live orders in real time to ensure delivery within SLA.
• Communicate with captains to guide and support them through the order journey.
• Support clients by addressing live order concerns professionally.
• Resolve escalations promptly, ensuring smooth and seamless delivery experiences.
• Document live operations incidents and maintain accurate reporting.
• Share daily and weekly performance updates with the wider operations team.
• Collaborate with performance, acquisition, and commercial teams to improve processes and outcomes.

What you'll need

• Successful candidates will have a passionate commitment to improving the lives of people, a strong focus on excellence, and alignment with our core values and purpose.
• 1–2 years of experience in customer care or LiveOps (preferred).
• Strong multitasking ability with excellent attention to detail.
• Ability to work under pressure and stay calm in fast-paced environments.
• Excellent communication skills with polite and professional manners.
• Client-focused mindset with the ability to build trust with captains and stakeholders.
• Quick learner with adaptability to new tools, processes, and technologies.
• Flexibility to work rotational shifts, including nights, weekends, and holidays.

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.

We are hiring an Operations Assistant to support our growing fashion brand in New Cairo. The ideal candidate is detail-oriented, organized, and enjoys working in a collaborative team environment.

Responsibilities (with team):

-Receive, count, and code incoming stock

-Prepare and package customer orders accurately

-Organize and maintain showroom inventory

-Conduct weekly stock checks and reports

-Track packaging supplies and report shortages

-Assist in customer handovers/pickups

-Collaborate with the team to ensure smooth daily operations

Requirements:

Energetic, proactive, and organized

Strong focus and ability to multitask

Good communication and customer service skills

Basic English knowledge (for product codes & names)

Previous experience in retail, showroom, or operations is a plus

Working Hours:

Summer: 11 AM – 7 PM

Winter: 10 AM – 6 PM

Friday off

Salary: Competitive package – 5,500 EGP + performance bonuses

Company Description

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Role Description

This is a full-time role for an Operations Assistant at Sandwichroom. The role is on-site and is located in Cairo, Egypt. The outlet Operations Assistant will be responsible for assisting in daily operations management in F&B outlets, performing analytical tasks, ensuring smooth customer service, and maintaining effective communication within the team. You will also help coordinate and streamline operational processes and handle customer inquiries.

Qualifications

• Operations and Operations Management skills
• Strong Analytical Skills to interpret data and make decisions
• Experience in operations in F&B
• Excellent Communication and Customer Service skills
• Ability to multitask and prioritize tasks efficiently
• Proficiency in relevant software and tools
• Experience in the food industry is a plus
• Bachelor's degree in Business Administration or related field

Responsibilities
Functional Responsibilities
Monitor service quality Equipment,Spare part, Maintanance & Refurbishment:

• Prepare monthly performance report + sector KPI
• Analyze performance KPI per area (customer satisfaction) - Equipment/ spare parts
• Analyze performance KPI per area (customer satisfaction) - Maintenance/ refurbishment
• Prepare data for monthly meetings with partners to define actions - Maintenance/ refurbishment
• Prepare monthly reports on performance KPIs (based on information from the system) - Maintenance/ refurbishment
• Collect feedback on outsourcers' MEM service quality from customers (qualitative feedback) - Maintenance/ refurbishment
• KPIs with service provider ( EMAS, ESAS, First time first right)
• Coolect feedback on third party's MEM service quality from customers (qualitative feedback) - Equipment/ spare parts

Monitor equipment lifecycle & Collect
equipment from customer
:

• Work with IoT solution provider (request for change, adjustment, development)
• Track all the alerts from the IoT software
• Align actions with Sales (recover cooperation - unblock the equipment - or pick up equipment)
• Receive service call from the customer
• Receive the data from sales (point of sales which do not want to return the equipment)

Telemetry tracking
:

• Track all the alerts from the telemetry system
• Manage updates of all MEM equipment movements placement and pick up
• Manage defined FTN alarm like no BIB, No Ice bank
• Manage defined alarm for Cooler
• Manage defined service alarm ( higher temperature, no door opening in defined time,)
• Manage no sign of life alarm
• Work with telemetry system service provider

Other activities:

• Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
• Coordination between MEM, Commercial and 3PL( by phone, zoom meetings, email)

People Responsibilities

• Develop winning relationships with key stakeholders within the Cluster Supply Chain function and DACH BU MEM teams, embedding GBS services within the organization
• Support the Customer Service Lead & MEM Lead with all initiatives to improve GBS service offerings

Qualifications

• University degree or High school
• Proficiency in English and
• Previous exposure to similar role is a plus
• Min 1 yr experience within service or customer order management role able to demonstrate good stakeholder management and alignment to external customer needs and expectations.
• Excellent analytical skills and numerical abilities;
• Great communication and interpersonal skills;
• Strong Excel & Office package knowledge mandatory;
• Results oriented;
• Able to handle multiple projects within tight deadlines;

Overview:

This role is responsible for supporting 3PM and warehouse performance monitoring and governance, working in partnership with the 3PM manager and warehouse teams. The role will interact with local site teams to deliver on the day to day needs of the business whilst also supporting longer term initiatives where required. Experience of logistics operation and terminology will be important to success in this role.

Responsibilities:

3rd Party Ops

• Analyze contractual performance to provide input for contract renewal
• Review and assess available capacity in warehouse, make recommendations / action as required
• Support review / provide insight of technical constraints for pallet management
• Track 3rd party/contractor performance through KPI reports against service levels, Establish improvement actions based on tracked performance against service levels where necessary

Warehouse Ops

• Review and assess available capacity in warehouse, make recommendations / action as required
• Monitor KPIs against targets and budgets, Establish improvement actions based on tracked performance against service levels where necessary

Reverse Logistics

• PoC: Receive information about refusal order from customer service (order refused after reaching customer premise) (both 3PL and Company Owned)
• Align on issue resolution with customer service
• Monitoring the process of short shelf life stocks clearing (monthly process) to reduce destructions.

Systems

• Support new WMS procedures, configurations, system updates and malfunctions with escalation as required
• Support and Manage user access, authorizations and backups in WMS

Qualifications:

• Proficiency in English (spoken and written)
• Demonstrated stakeholder management experience with both internal and external customers working within logistics operational environment (usually min 1 yrs experience – suitable internships accepted)
• Demonstrated Working knowledge of Warehouse management systems required including stock planning and inventory management (usually min 1 yrs experience – suitable internships accepted)
• As part of previous experience, a working Knowledge of MRP required (pref. SAP)
• Strong Excel & Office package knowledge mandatory
• Demonstrated coordination of disparate groups to drive problem resolution
• Good communication and interpersonal skills – given need to interface daily with executional teams;
• Action-orientated, demonstrating a drive for results and a passion for Live issue resolution. Able to work in a pressurised and changing work environment;
• Collaboratively and proactively works with multi-functional teams
• Flexible, organized and able to handle competing priorities

Overview
The HR Operations Associate - TM will be responsible for administering and activating all talent management and learning processes and programs for Frontline and Staff employees inline with agreed service catalog and SLAs. The role requires strong process orientation and SLA adherence experience.

Responsibilities
General

• Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
• Manage escalation and take ownership for ultimate issue resolution.
• Ensure continuous and timely knowledge management platform update.
• Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard.

TM Activities

• Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population.
• Facilitate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timlines with the BU.
• Provide monthly reports for designated stakeholders.
• Administer company's Code of conduct & Anti-Bribery trainings for PepsiCo's designated population in assigned markets.

Learning Activities

• Activate & facilitate training programs' logistics, arrangements & execution in coordination with In-field HR Ops teams.
• Gather & analyze Learning programs' attendance & Satisfaction data to be shared with designated stakeholders.
• Manage learning provider relationships.
• Activate learning awareness campaigns to the target population per wave as per agreement with the BU.

Qualifications

• 0-1 year of experience in Talent Management and Learning activation.
• HR Shared Services process and SLA management
• Process management and continuous improvement with a focus on optimization and productivity
• Technical / Functional Skills & Knowledge of HR Tools and Interface
• Very good English language skills

Overview
People Experience & Operations Asst Analyst is the on-site HR SPOC for employees. Typically, responsible for managing the day-to-day operations, acting as a first-tier support for all HR related matters on site. Starting from onboarding coordination and throughout the employment duration.

The role is the one face to governmental bodies inspectors and hence is accountable to keep and maintain complete/accurate and up to date documents on-site.

The role acts as the activation arm of HRBP on leading the Employee Engagement Agenda, Celebratory events, coordinating on site talent management and learning activities including delivering offline sessions for the targeted population.

Being part of the Global People Experience & Operations Team, this role is expected to provide consistent and standard services and achieve high level of customer satisfaction through systems training, process orientation and SLA adherence as measured by global reporting tools.

The role is also expected to activate launches and change management tactics of new digital tools and solutions (ex: RPAs - iCIMS - myservices - Frontline MSTeams ) as well as on-site maintenance to FL kiosks.

Responsibilities

• Activate Talent Management agenda in location. Examples:
• Diversity, health and wellness initiatives, campaigns & roadshows: women day, health check educational & awareness sessions… etc including vendor management.
• Face to face rewards and recognition celebratory events
• Face to face education and refreshers of key core processes (example PMP: Objectives setting and mass objectives upload, Performance Review Tool education to employees and supervisors…etc)
• Organization Health Survey (OHS) survey communication cascade on site through digital signage and progress reporting and participation encouragement.
• Activate Learning agenda:
• Manage logistic related to venue booking, meeting rooms readiness, catering…etc.
• Deliver, follow through and track Talent Management /compliance & ethics face to face training sessions.
• Handle site government inspection:
• Maintains legally required documentation and runs periodic audits.
• Maintains updated health certificates.
• Answers queries & requests related to government officials visits and reports outcome to legal team.
• Employment contract management/renewal/ termination…etc., and employee acknowledgement through wet signature
• Onboarding: Hiring documents physical receipt as well as getting needed wet signatures on site. New employee site Walk through, and completion of business tools receipt from relevant departments. Follow through with Hiring manager tasks.
• Support HR systems through:
• Training employees /new hires on PepsiCo tools
• Identify RCA for low adoption of relevant tools (myservices, iCIMS, MS Teams, reward and recognition platform … etc.), and works across stakeholders to drive better utilization.
• Maintains digital hubs/kiosks location on ground, and ensures they are effectively running.
• Running periodic audits to ensure compliance with different law and government rules.
• Communicate all Employee Relations, Compliance & Ethics and Legal verdicts coming out of internal investigations with staff population. Get employee acknowledgement through wet signature and captures on the relevant systems.
• Manage frontline communication on MS Teams including creating and updating group participants, tracking adoption, and identifying low adoption route causes and action plans, HR content posting, …etc.

Qualifications

• 1 - 3 years of experience, preferably with HR Operations experience.
• Customer orientation.
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
• Experience or understating of People Experience/Shared Services environment.
• Change management and agility.
• Must possess strong influencing skills.
• Demonstrated track record of strong service delivery.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain
Sales Operations Support Specialists
to support our commercial teams across various stages of the opportunity life cycle. This role is critical in enabling revenue generation by providing high-quality support on non-sales activities, ensuring deal accuracy, and transforming complex data into actionable insights. The ideal candidate will be detail-oriented, analytical, and highly collaborative—helping streamline processes, improve efficiency, and act as a trusted partner to internal stakeholders worldwide.

Your role in our mission

• Create, review, and manage complex
  pricing models, quotes, and contract documentation
  , ensuring accuracy and completeness.
• Support
  deal desk operations
  , enabling smooth progression of opportunities through governance workflows and approval stages.
• Coordinate contract execution through e-signature platforms and oversee progression of complex opportunities.
• Consolidate, analyze, and interpret
  sales, pricing, and customer data
  across multiple platforms to produce actionable insights and recommendations.
• Develop and deliver reports, presentations, and metrics dashboards to track SLAs, deal progress, and pricing performance.
• Provide support for compliance-related activities, including due diligence, security questionnaires, and quality assurance documentation.
• Collaborate with sales, account management, and country teams to
  improve processes, resolve bottlenecks, and support training initiatives
  .

Valued skills and experience

• Bachelor's degree in Business, Economics, Finance, or a related field is preferred.
• Several years' experience in
  sales support, commercial operations, deal desk, or global bid management
  , ideally within a multinational or matrixed organization.
• Hands-on pricing experience
  or strong commercial acumen; equally valuable are candidates with deep
  process, governance, or workflow experience
  who can drive operational excellence.
• Excel / Google Sheets expertise is mandatory
  (advanced formulas, pivot tables, modeling, and data analysis). Ability to quickly learn and master new tools and systems is required.
• Experience with
  CRM systems such as Salesforce
  ; ability to manage pipeline stages, workflows, and governance processes effectively.
• Strong data interpretation skills: able to consolidate large data sets, extract trends, and provide actionable insights that drive pricing and sales performance.
• Proven ability to produce highly accurate and complete documentation, including pricing models, contracts, and compliance questionnaires, under tight deadlines and multiple concurrent SLAs.
• Fluency in English is essential, Fluency in other European languages is a plus
• Excellent communication skills, with the ability to engage and influence stakeholders across sales, finance, and commercial operations.
• Strong time management, prioritization, and multitasking abilities; must be comfortable balancing shifting priorities and managing multiple complex projects simultaneously in a fast-paced environment.

Discover what we offer

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come

WHO IS LAFARGE?

As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.

Job Purpose

Develop the local & exports sales support process in order to achieve the targeted sales volumes, facilitate & establish a smooth dispatch & transportation process through coordinating & monitoring the performance of the concerned departments to achieve the maximum revenue & volumes. Ensure sustainable Sales Operations to avoid any risks on the Top-Line results.

Key Responsibilities

Health & Safety:

• Adhere to and enforce relevant legislation and policies and ensure that the highest degree of safety and safe working practices are maintained.

Functional:

• Identify, monitor & fix all the sales operations bottlenecks that put the sales targets at risk
• Drive & coordinate with all related departments (Logistics, Procurement, Quality, Production, Dispatch, etc.) to find solutions to enhance the sales operations
• Monitor the Daily Sales Targets (orders, deposits, loading rate . etc.) and take actions when needed
• Ensure full alignment with sales team to secure the sales targets
• Monitor and ensure that the dispatch process and loading rate is within the projection in terms of time & loading rate in order to effective & achieve the sales targets.
• Monitor the execution of requested daily delivery plans of all geographical areas to ensure that the quantities are executed as per the sales plan.
• Maintain effective working procedures to promote the overall performance of the sales operations carried on with the minimum available resources
• Managing the role of the Sales Support as an interactive communication channel between the Sales Force, the Transportation, packing & Dispatch Department in order to have a smooth workflow
• Enforce the implementation and adherence to health & safety policies & procedures to maintain LCE as a safe working place

Education, Qualifications & Experience

Education
: Bachelor's degree of Business Administration

Technical Skills:

• Understanding of cement industry, logistics background, Negotiation & communication Skills, time management skills, Good listener.
• Professionalism: pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Initiative: Excited to take on responsibilities and challenges

Behavioral Skills:

• Negotiation / Communication skills.
• Problem solving.
• Results driven.
• Team player.
• Ability to transform ideas into actions.
• Ability to work with different profiles & experience levels, and build relationships.

Language Skills:

• Fluent written and spoken Arabic & English

Experience:

• 2-4 years of experience.

WHO ARE LAFARGE PEOPLE?

Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

YOUR LAFARGE EXPERIENCE

At Lafarge, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.