7 Operations Analyst jobs in Egypt

Senior Operations Analyst

Cairo, Al Qahirah DiDi Global

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Job Description

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
This Operations Analyst role is a brilliant opportunity to help drive growth in one of the fastest growing regions in DiDi. This Operations role is a rare opportunity for fast growth early career, and provide a chance to build a great combination of analytical skills and strategic abilities to drive delivery of key business goals. You will have the front seat in the business and work closely with the Operations team. Together you will build, run and grow DiDi's business in Middle East. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment.

Role Responsibilities:
Your Responsibilities:

- Support driver acquisition and engagement activities based on the priorities of the operations team
- Participate in, and execute key investments to drive growth from supply and demand, using a diverse set of channels, incentive types and tools
- Contribute to the development of our customer strategy, new products and services
- Develop the experimentation and implementation plan for continuous engagement with existing drivers and riders and the acquisition of new drivers and riders
- Continuously iterate and improve the effectiveness and efficiency of our engagement and acquisition programs
- Work with cross-functional partners and global teams to project manage the execution of designed programs
- Stay hands-on and drive excellence through problem solving and advisory
- Develop a trust and deep relationship with the rest of Operations and functional teams

Role Qualifications:

- Seniority of 3+ years of business experience in total, ideally working for consulting firms, investment banking, private equity, technology companies or startups in business / project / strategy roles
- Be eager to make history in the Middle East Startup Scene, change the Mobility Industry in the cities we live, and develop your career
- Problem solving and analytical, written and communication skills
- Insights about industry structure, business model and unit economics
- Proactive, hands-on, and entrepreneurial attitude
- Ability to work with and influence indirectly multiple stakeholders
- Multiple functions and also internationally
- English fluency (oral and written) is mandatory: the position requires daily interaction with international stakeholders living in Middle East and abroad
- Advanced knowledge in MS Excel. SQL knowledge is a plus, but willingness to learn is a must
- Relevant experience in a fast paced business environment is a plus

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a pa
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Netwitness - Analyst, IT Service Operations

RSA

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**NetWitness - Analyst, IT Service Operations**

As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and militaries for incident response and threat hunting. Our Sales Professionals, Sales Engineers and Professional Services Consultants design and deliver solutions for potential and existing customers to enable better visibility, insight and action to prevent and defend against attacks. NetWitness provides the unique ability to provide one single platform with a unified view across all attack surfaces including Network, Logs/SIEM, Endpoint and IoT combined with our AI-based User and Entity Behavioral Analysis (UEBA) and Security, Orchestration, Automation & Response (SOAR) capabilities.

**Principal Responsibilities**:

- Support end user computing hardware including Dell laptops and related components
- Document solutions, procedures, and other technical information and required

**Skills**:

- Experience with Office 365 support including Outlook, Teams, and OneDrive
- Experience supporting Windows 10 and 11 desktop operating systems
- Experience troubleshooting end user issues and managing support tickets
- Ability to work effectively in a team environment and independently
- Excellent customer service, communication and problem-solving skills

**Education & Experience**:

- Bachelors degree, 1+ year related experience
- Technical Certifications are a plus
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._
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Process Improvement Specialist

Vodafone

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Job Description

**What you’ll do**:
Process improvement ,Governance & NTRA Enterprise SPOC

Restorable for improving enterprises process and designing E2E New enterprise process

As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.

**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts

**Criteria**:
Strong negotiations skills

Customer care Dep. working experience is preferable.

Experience in dealing with official and governmental entities.

Excellent Relationship/ account management capabilities

Highly effective conducting and leading project meetings and driving consensus.

Highly self-motivated and details oriented

Strong problem solving, troubleshooting, and analytical thinking.

Focused and targets achiever.

Perform all assigned duties and tasks with agreed timelines

Advance project management knowledge

Advance Six sigma knowledge

Advanced computer skills “MS office”

Seibel, Database and VF systems knowledge is preferable.

Good knowledge of Telecom technologies

Ability to work/manage cross functional tasks and projects.

Excellent communication and negotiations skills.
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Process Improvement Engineer AI & Automation

Gizeh, Al Jizah Future Group

Posted 19 days ago

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Position Overview

The Process Improvement Engineer will play a critical role in evaluating and re-engineering business processes across departments using AI, automation, and data-driven approaches. You will collaborate with cross-functional teams to identify inefficiencies, define solutions, and implement tools that improve productivity, scalability, and quality.

This role is ideal for someone who thrives at the intersection of business operations and technology and who is passionate about driving change through innovation.

Key Responsibilities
  • Analyze existing business processes to identify inefficiencies and automation opportunities

  • Design, test, and implement automation workflows using AI tools and automation platforms

  • Collaborate with internal teams, including business stakeholders, project managers, and technical staff, to gather requirements and align on goals

  • Lead initiatives to streamline workflows, improve turnaround times, and increase operational efficiency

  • Develop documentation, training materials, and support change management initiatives

  • Monitor, maintain, and continuously improve implemented automation solutions

  • Stay current with emerging technologies in AI, automation, and digital transformation

  • Ensure compliance with data privacy, security, and company-wide standards in all implementations

Qualifications & Requirements
  • Bachelors degree in Engineering, Computer Science, Information Systems, Business, or a related field

  • Proven years of experience in process improvement, automation, or business analysis roles
  • Proven ability to document, redesign, and implement business processes

  • Strong analytical, problem-solving, and communication skills

  • Project management experience and ability to handle cross-functional collaboration

  • Familiarity with digital transformation frameworks and tools

  • Experience in the translation/localization industry is a plus, but not mandatory

  • Fluency in English; Arabic is a plus

What We Offer
  • Competitive salary and performance-based bonus

  • A flexible hybrid working environment

  • Opportunities for career growth and continuous learning

  • Exposure to cutting-edge AI and automation projects

  • An inclusive and collaborative work culture that values innovation

  • The chance to shape the digital future of a global company

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Business Analysis Manager

SSC Egypt

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Job Description

To understand business strategy, develop and document strategic use cases. To understand, prioritize, control, and
document the business requirements within projects or demand portfolios. To manage the requirements cycle from
inception until final delivery. To bridge the gap between the different business lines and solution providers to improve the
quality of delivery of the business solutions. To provide guidance and mentorship to business analysts and associate
business analysts.

**Responsibilities**:
1. Analyse strategic business requirements and develop strategic use cases.
2. Participate in prioritizing strategic use cases.
3. Elicit and analyze projects and demand business requirements and required systems specifications.
4. Develop the requirements document in coordination with stakeholders as defined by the project charter or demand
and release portfolio management team.
5. Review requirement documents developed by business analysts and associate business analysts.
6. Communicate the business requirements and systems specifications to IT stakeholders.
7. Work with different teams within the life cycle of the project or demand request to ensure alignment of their work
products with the business requirements.
8. Ensure traceability of use cases to business solutions and test cases.
9. Establish and maintain relationships internally with concerned business teams and IT teams.
10. Support the process of changes & project analysis and design, approvals, testing & implementation in both
projects and demand requests.
11. Ensure a complete & up-to-date filing system for all changes/project documents to support requirements
management.
12. Review and analyze the effectiveness and efficiency of existing system functions and develop strategies for
improving or further leveraging these systems.
13. Provide mentoring and guidance for business analysts and associate business analysts
14. Participate and recommend improvements to set policies, processes, and procedures and manage their implementation and update to ensure all relevant procedural/legislative requirements are fulfilled.
Day-to-day management
Follow the day-to-day operations related to own jobs in the department to ensure continuity of work in alignment
with the department head and project manager or demand and release portfolio manager.
Follow the day-to-day operations of his/her team of business analysts and associate business analysts.
People Management
Set objectives and develop coaching and development plans for the subordinates
Manage the work of subordinates to ensure that all work is carried out in an efficient manner and compliance
with the set policies, processes, and procedures.
Review & update the Standardized Operational Procedures (SOP) & staff Job descriptions annually.
Evaluate staff performance and recommend professional status changes & manpower requirements.
Compliance
Ensure compliance with all relevant CBE regulations, banking laws, AML regulations, and internal policies and
code of conduct to maintain a sound legal position and mitigate any potential risks.

**Requirements**:
Qualifications & Experience
Bachelor’s degree in Business, Commerce, Economics, Computer Science, or its equivalent
Minimum 10 years of experience in business analysis and project participation with at least 2 years in the banking
industry

**Skills**:Perfect command in spoken and written English & Arabic languages
Proficient user of MS Office Applications
Proficient user of business analysis modeling tools
Risk management Skills
Client management skills
Strong Management Skills
Strong Communication and presentational skills
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Business Planning and Analysis Manager

Novartis

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Job Description

Support the business with complex analysis, reporting, forecasts
- Act as a Business Partner for BPA within a country, providing insightful and value-added analysis and decision support to the management team.
- Ensure the operational conversion of the BPA strategic goals within a dedicated area of the business
- Provide management with accurate, relevant business analysis to support monthly operational reviews and ensure timely and accurate information gathering.
- Perform analysis to evaluate risks or opportunities; make recommendations to mitigate these risks.
- Manage and provide financial analysis and decision making support for an investment/project in a domain
- Ensure ongoing business performance is appropriately monitored and measured, and drive early warning for re-direction of resources with Business Partners.
- Provide accurate operational information and advice to support the annual budgeting, rolling forecast and Strategic Planning processes.
- Provide well managed and quality financial analysis in order to improve business case proposals and profitability tracking.
- Continually improve and streamline existing management reporting processes and support the definition and implementation of lean processes to meet the changing demands of the business.

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

University degree in business or related field
MBA/CMA/CFA preferred.
7 years or more of solid experience in Finance, Budgeting Planning & Analysis
Strong communication and leadership skills

**Division**

SANDOZ

**Business Unit**

Commercial OPS SIR SZ

**Country**

Egypt

**Work Location**

Cairo

**Company/Legal Entity**

HEXAL EGY

**Functional Area**

Audit & Finance

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No
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Manager (Business Control and Analysis)

Cairo, Al Qahirah Raya Holding

Posted 4 days ago

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The Role Job Description

You are about to apply for a job at a certified top employer in 2025!

Ready to be part of one of the market leaders in Egypt? Apply now!

Raya Holding for Financial Investments is hiring a manager (business control and analysis).

What will you do?
  1. Leadership & Strategic Oversight
    - Develop and implement a performance monitoring framework across all subsidiaries.
    - Ensure insights derived from analysis translate into strategic recommendations.
    - Align subsidiary performance with the holding company's overarching goals.
  2. Financial Control & Risk Management
    - Oversee consolidated financial reporting, ensuring accuracy and transparency in financial data.
    - Monitor group-wide profitability, liquidity, cost efficiency, and financial risks.
    - Identify financial trends and provide actionable insights to mitigate risks and capitalize on opportunities.
  3. Performance & Achievement Evaluation
    - Assess the effectiveness of subsidiaries in meeting financial and operational targets.
    - Identify gaps in performance and develop corrective strategies to enhance efficiency.
    - Ensure business units achieve their strategic milestones and remain aligned with corporate objectives.
  4. Reporting & Executive Communication
    - Act as a bridge between subsidiary management and corporate leadership to maintain alignment.
    - Streamline financial and operational processes to improve efficiency and performance.
    - Implement data-driven decision-making frameworks.
    - Drive continuous improvement initiatives and industry best practices.
Skills What will you need?
  • Strong leadership and management skills.
  • Expertise in financial control, risk assessment, and strategic analysis.
  • Advanced proficiency in data visualization tools like Power BI and Tableau.
  • Strong problem-solving ability with a focus on improving operational efficiency.
Requirements About the company Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations. Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania. Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.
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