172 Operations Agent jobs in Egypt

Key Responsibilities:

• Dealing with Suppliers, Tour Leaders & Guides.
• Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations.
• Interacting with them via various channels phone, chat, email, etc
• Providing the best freelance tour guides who are the leaders in the market.
• Managing last-minute bookings at different times.
• Having experience in daily tours, multi-day tours & full packages.
• Collecting daily feedback for the ongoing tours & packages.
• Maintaining the tour quality with Suppliers, Guides & Leaders.
• Managing and focusing on better relations with the suppliers.
• Respecting the company rules and regulations.
• Fast learning and flexibility to deal with other departments.
• Answering all queries from the Sales & Guest Relations Team.
• Participating in planning and launching different products.
• Evaluating suppliers, tour guides and issuing appropriate feedback forms.
• Communicating with customers before the tour to update pick-up timings and tour details.
• Staying connected with the customers during the tour, collecting feedback and comments related to it.
• Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us.
• Analyzing and resolving customer complaints, ensuring excellent service standards.

Qualifications:

• Bachelor's Degree in Tourism, Hospitality, or a related field.
• Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage.
• Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides.
• Excellent time management skills to ensure smooth and timely execution of operations.
• Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members.
• Familiarity with travel booking platforms for tours and meet & assist services is required.
• Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings.
• Skilled in resolving customer complaints and conflicts professionally and efficiently.
• High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations.
• A minimum of 3 years of proven experience as an Operations Agent in the tourism industry.
• Ability to upsell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability.
• Proficiency in Microsoft Office, particularly Excel.

• Coordinate and confirm travel bookings including flights, hotels, transportation, tours, and travel packages.
• Liaise with suppliers (hotels, airlines, tour operators, etc.) to ensure timely and accurate service delivery.
• Support the sales team by processing itineraries, invoices, travel documents, and confirmations.
• Handle changes, cancellations, and special requests with a high level of customer care.
• Monitor and manage bookings to avoid overbookings or errors.
• Maintain accurate records in the CRM systems.
• Ensure compliance with travel regulations and visa requirements.

Job Type: Full-time

Company Description

Wadi Degla Clubs Company S.A.E. began its journey in 2002 and now operates 10 clubs in Egypt with plans to open 3 more. With a member base of over 160,000 families, Wadi Degla has established itself as an industry leader in private leisure and sports clubs. Our clubs provide members access to both national and international sporting competitions. Our commitment to excellence has led to numerous success stories and major achievements over the past 17 years.

Role Description

This is a full-time, on-site role based in Qesm El Maadi for a Warehouse Operations Specialist. The Warehouse Operations Specialist will be responsible for managing daily warehouse operations including inventory control, material handling, and forklift operation. The specialist will ensure efficient communication and coordination with other departments to maintain optimal operations and safety standards.

Qualifications

• Inventory Control and Operations skills
• Proficiency in Material Handling and Forklift Operation
• Strong Communication skills to coordinate with various departments
• Attention to detail and ability to manage multiple tasks efficiently
• Previous experience in warehouse operations is a plus
• Ability to work in a fast-paced environment
• High school diploma or equivalent; additional certifications are beneficial

The ideal candidate will manage day-to-day logistics and operations—ensuring timely order fulfillment, accurate stock tracking, and smooth coordination with retail partners, both locally and internationally.

This role requires someone who not only executes well but can delegate, coordinate with others, and take initiative—not just work alone.

Key Responsibilities:

• Coordinate order dispatch and follow up with courier companies and customers
• Manage stock transfers to retail stores and partner shops
• Process and monitor wholesale orders and online store payments
• Report warehouse stock levels and daily operations
• Receive finished goods from the production facility
• Handle returns and refunds efficiently
• Support B2C and B2B operations across national and international markets

What We're Looking For:

• 5+ years of relevant experience in operations or logistics
• Bachelor's degree in Operations Management or a related field
• Strong Excel and data reporting skills
• Excellent command of English
• Hands-on experience with warehouse processes and inventory control
• Ability to manage multiple priorities and deadlines
• Solid understanding of e-commerce platforms (Shopify or similar)
• Strong analytical and problem-solving skills
• A team player with excellent communication and coordination abilities
• Must be able to commute to New Cairo daily

Nice to Have:

• Background in ethical fashion, FMCG, or fast-paced retail environments
• Experience with operational planning for talks, pop-ups, or national/international campaigns

Position Summary

The Logistics & Customs Coordinator is responsible for managing and facilitating the smooth movement of containers / receiving shipments through the terminal, ensuring compliance with customs regulations, and coordinating with internal and external stakeholders to optimize logistics operations. The role requires strong knowledge of customs clearance procedures, documentation, and port/terminal operations

.

Key Responsibilities

• Customs Coordination
• Prepare, verify, and submit all necessary customs documentation (import, export, transit, re-export).
• Ensure compliance with local and international customs regulations, tariff codes, and HS classification.

• Liaise with customs authorities to resolve queries, inspections, and clearance issues.

• Documentation & Reporting

• Maintain accurate records of shipments, customs clearance, and logistics transactions.
• Issue delivery orders, shipping instructions, and release notes.
• Prepare daily/weekly reports on container movement, clearance status, and delays.

• Good command of English (spoken & written).

• Previous work experience in Terminals / private free zone is preferred.

• Dealing with customs software NAFEZA is a must
• Previous experience in freight forwarding and incoterms.
• Reallocation will be in Safaga

As a Supply Chain & Order Management Coordinator, you will be part of the Customer Service and Design team, working closely with Service Account Managers and Key Account Managers. This role offers the opportunity to manage a wide range of products and ensure service excellence across Egypt, Libya, and Sudan. You will play a central role in order processing, logistics coordination, and stock management, ensuring seamless alignment between distribution centers, warehouses, customs, and service operations.

Key Responsibilities

• Manage end-to-end order processes, including entry, coordination, and delivery of parts, tools, services, and materials.
• Execute purchasing and invoicing activities, ensuring accuracy and compliance with standards.
• Collaborate with service administration teams to deliver effective support and backup solutions.
• Apply global standards, processes, and local/legal requirements consistently in order management and service administration.
• Support sales teams and customers by planning and coordinating service events.
• Monitor and manage stock levels across warehouses, conducting audits and ensuring efficient flow of materials.
• Review contracts and conditions to ensure compliance with pipeline sales, margins, costs, and performance targets.
• Enhance customer service and build strong client relationships while supporting continuous improvement initiatives.

Requirements

Education & Certifications

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field (preferred).

Experience

• 1- 5 years of experience in customer service, order management, or supply chain roles (preferably within manufacturing or technical industries).

Skills

• Language:
   Excellent command of English.
• Computer:
   Proficiency in Microsoft Excel (Very Good to Excellent), Power BI, ERP systems (preferably SAP), and ability to learn new tools quickly.
• Interpersonal:
   Attention to detail, strong organizational skills, analytical thinking, numerical ability, problem-solving, negotiation, flexibility, multitasking, self-motivation, ownership, accountability, and technology proficiency.

Other Requirements

• Industry preference: Supply chain or manufacturing background.
• Travel: Yes
• Car: Required.

Job Overview

The Purchasing and Logistics Officer is responsible for overseeing the procurement of goods and services, coordinating logistics, and ensuring the timely and cost-effective delivery of materials and products. This role involves negotiating with suppliers and optimizing logistics processes to achieve the company's operational goals.

Key Responsibilities:

1. Procurement and Purchasing:

2. Identify and evaluate suppliers, negotiate contracts, and establish long-term relationships with vendors.

3. Source and purchase materials, equipment, and services according to the company's requirements.
4. Prepare and process purchase orders, requisitions, and other procurement documents.
5. Manage items list and price lists

6. Evaluate supplier performance and ensure compliance with quality standards.

7. Logistics and Supply Chain Coordination:

8. Plan and manage logistics operations, including inbound and outbound transportation, warehousing, and distribution.

9. Ensure timely delivery of materials to production or distribution facilities to meet production schedules and customer demand.
10. Coordinate with logistics service providers, freight forwarders, and transport companies.
11. Resolve issues related to delays, damage, or discrepancies in shipment.

12. Optimize transportation routes and methods to reduce costs and improve efficiency.

13. Communication and Coordination:

14. Collaborate with other departments, such as sales, and finance,to align purchasing and logistics activities with business needs.

15. Communicate with suppliers and logistics partners to resolve any issues and ensure smooth operations.

Qualifications and Skills:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.

• 3-5 years of experience in procurement, logistics, or supply chain management.

• Strong negotiation skills and ability to build relationships with suppliers.

• Familiarity with import/export regulations and customs procedures (if applicable).

• Excellent organizational and time-management skills.

• Ability to work under pressure and solve problems effectively.

• Attention to detail and high level of accuracy.

• Microsoft office Skills

Mandatory Qualifications:

•Microsoft office Skills

• Working Conditions:

• Primarily office-based

Company Description

Founded in 2001, A2Z Lingerie has become a favorite destination for women seeking pampering in luscious and delicate fabrics. The brand offers a wide selection of comfy sleepwear, loungewear, bras, briefs, and second skin shapewear. With over 12 locations across Egypt, A2Z Lingerie blends stylish designs with affordability. Our commitment to excellence has fueled our growth over the past 16 years, making A2Z Lingerie the top lingerie choice for women nationwide.

Role Description

This is a full-time hybrid role for a Fashion Designer located in Alexandria, Egypt, with some work-from-home flexibility. The Fashion Designer will be responsible for creating new designs, selecting fabrics, overseeing fittings, and incorporating embroidery into designs. Day-to-day tasks also include research on fashion trends, sketching design ideas, and collaborating with the production team to bring designs to life.

Qualifications

• Expertise in Fashion Design and Fashion
• Skills in Textiles and understanding of fabric properties
• Experience with Embroidery techniques
• Proficiency in Fitting and garment adjustments
• Strong attention to detail and creativity
• Excellent communication and teamwork skills
• Ability to work in a hybrid environment
• Bachelor's degree in Fashion Design or a related field

We're Hiring – Supply Chain & Logistics Instructor

We're looking for an experienced Supply Chain & Logistics Instructor to deliver a Diploma in Supply Chain & Logistics (recorded courses platform).

Requirements:

5+ years of professional experience in Supply Chain Management or Logistics

Previous teaching/training experience

Strong knowledge of procurement, inventory management, and transportation systems

Excellent presentation & communication skills