22 Operational Management jobs in Egypt
Process Improvement Specialist
Vodafone
Posted today
Job Viewed
Job Description
**What you’ll do**:
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
This advertiser has chosen not to accept applicants from your region.
0
Process Improvement Engineer AI & Automation
Gizeh, Al Jizah
Future Group
Posted 19 days ago
Job Viewed
Job Description
Position Overview
The Process Improvement Engineer will play a critical role in evaluating and re-engineering business processes across departments using AI, automation, and data-driven approaches. You will collaborate with cross-functional teams to identify inefficiencies, define solutions, and implement tools that improve productivity, scalability, and quality.
This role is ideal for someone who thrives at the intersection of business operations and technology and who is passionate about driving change through innovation.
Key Responsibilities-
Analyze existing business processes to identify inefficiencies and automation opportunities
-
Design, test, and implement automation workflows using AI tools and automation platforms
-
Collaborate with internal teams, including business stakeholders, project managers, and technical staff, to gather requirements and align on goals
-
Lead initiatives to streamline workflows, improve turnaround times, and increase operational efficiency
-
Develop documentation, training materials, and support change management initiatives
-
Monitor, maintain, and continuously improve implemented automation solutions
-
Stay current with emerging technologies in AI, automation, and digital transformation
-
Ensure compliance with data privacy, security, and company-wide standards in all implementations
-
Bachelors degree in Engineering, Computer Science, Information Systems, Business, or a related field
- Proven years of experience in process improvement, automation, or business analysis roles
-
Proven ability to document, redesign, and implement business processes
-
Strong analytical, problem-solving, and communication skills
-
Project management experience and ability to handle cross-functional collaboration
-
Familiarity with digital transformation frameworks and tools
-
Experience in the translation/localization industry is a plus, but not mandatory
-
Fluency in English; Arabic is a plus
-
Competitive salary and performance-based bonus
-
A flexible hybrid working environment
-
Opportunities for career growth and continuous learning
-
Exposure to cutting-edge AI and automation projects
-
An inclusive and collaborative work culture that values innovation
-
The chance to shape the digital future of a global company
This advertiser has chosen not to accept applicants from your region.
1
HR Business Partner - Operations
Beyti Egypt
Posted today
Job Viewed
Job Description
Support the Talent team in recruitment process including screening / selection of resumes for appropriateness of skills, experience and knowledge.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.
**Skills**:
- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.
**Skills**:
- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.
This advertiser has chosen not to accept applicants from your region.
2
Operations Manager
CSG Talent
Posted today
Job Viewed
Job Description
This role follows a refresh of a few aspects of the mine which allows this person to come in and really take hold of this world class operation. This **Operations Manager **opportunity will be **FIFO basis from point-of-hire**.
The ideal Operations Manager, will report into the MD and will be a proficient Mining Operations Manager / General Manager with excellent initiative and a track record of managing an operating tier-1 mine in challenging locations:
- Responsible for all operational aspects of the business.
- Manage personnel on site across mining, ops and maintenance
- Strong management and leadership skills with a high degree of accountability
- Demonstrate good working knowledge and experience in developing and implementing strategic plans, management policies, strategies and systems
- Establish, in conjunction with the Section Managers, the production strategy
- Ensure the ongoing operation and proving-up of mineral reserves
- Excellent interpersonal, communication and consultative skills with the ability to interact with Management, employees, and all stakeholders.
- Strong financial acumen including budgeting and forecasting
- A proven track record in improving all mining processes
- Have full responsibility for the direction, management and development of the ongoing projects of the construction and mine development.
- Direct and manage the full operations of the mine
- Manage and optimise by providing leadership, guidance and coordination to Department Managers
- Responsible for ensuring that necessary new systems and processes are put into place across the project and teams to ensure the success and profitability of the business unit
**Requirements: Qualification and Skill**:
- 15 -20 years experience in mining operations (at least ten years in management)
- Mining related qualification and management skills
- Has overseen a large scale underground operation with satellite pits
- A fantastic grasp of open pit and underground production
- Proven experience managing an operation in an expat setting whilst training and mentoring the team.
- Up to date knowledge of open pit mining technology and heavy production equipment.
- Demonstrated success as an effective leader.
- Proven ability to deliver results and act as a developer of top-level operational principles for a multicultural workforce
The ideal Operations Manager, will report into the MD and will be a proficient Mining Operations Manager / General Manager with excellent initiative and a track record of managing an operating tier-1 mine in challenging locations:
- Responsible for all operational aspects of the business.
- Manage personnel on site across mining, ops and maintenance
- Strong management and leadership skills with a high degree of accountability
- Demonstrate good working knowledge and experience in developing and implementing strategic plans, management policies, strategies and systems
- Establish, in conjunction with the Section Managers, the production strategy
- Ensure the ongoing operation and proving-up of mineral reserves
- Excellent interpersonal, communication and consultative skills with the ability to interact with Management, employees, and all stakeholders.
- Strong financial acumen including budgeting and forecasting
- A proven track record in improving all mining processes
- Have full responsibility for the direction, management and development of the ongoing projects of the construction and mine development.
- Direct and manage the full operations of the mine
- Manage and optimise by providing leadership, guidance and coordination to Department Managers
- Responsible for ensuring that necessary new systems and processes are put into place across the project and teams to ensure the success and profitability of the business unit
**Requirements: Qualification and Skill**:
- 15 -20 years experience in mining operations (at least ten years in management)
- Mining related qualification and management skills
- Has overseen a large scale underground operation with satellite pits
- A fantastic grasp of open pit and underground production
- Proven experience managing an operation in an expat setting whilst training and mentoring the team.
- Up to date knowledge of open pit mining technology and heavy production equipment.
- Demonstrated success as an effective leader.
- Proven ability to deliver results and act as a developer of top-level operational principles for a multicultural workforce
This advertiser has chosen not to accept applicants from your region.
3
Operations Manager
Orange Business
Posted today
Job Viewed
Job Description
**About the role**:
- Share experience and knowledge within the team by providing day-to-day guidance and
coaching
- Act as the level 1 escalation point for the team
- Responsible with the management to monitor team performance in technical and non
- technical aspects throughout the half
- Perform regular analysis of the team’s work through daily reviews in preparation of the team’s
monthly scorecards to be delivered by the 15th of the following month
- Ensure that the team’s work is managed with the appropriate priority and that the load is
rightly distributed among team members on duty
- Owns complex issues in the team and lead improvement plans accordingly
- Lead the technical knowledge and skills enhancement & training plans with the support of the
team seniors
- Engage in crisis management activities and post crisis reviews when needed
- Responsible for leading the newcomers induction through the induction program with the
involvement of other team members
- Responsible for the team’s knowledge management and its regular update
- Responsible for new customers and new services/offers handover to operation along with the
seniors within the team
- Create, validate and update documents created to support the team
- Attend regular meetings with team members, management and other team stakeholders
when needed
- Represent the service desk in regular service reviews with the account team and customer
contacts
- Perform regular analysis on the team KPIs, communicate them to team members and initiate
ways to improve them
- Prepare the roster of the team and perform changes during the month
- Undertake tasks assigned by management
**About you**:
Excellent communication, interpersonal, organizational and presentation skills
- Good leadership and conflict resolution skills
- Good consulting, coaching and problem solving skills
- Ability to demonstrate emotional intelligence and communicate effectively to team members
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and has a good understanding of
services offered
- Ability to work under pressure and deal with multiple tasks
**Additional information**:
Qualifications:
- Bachelor Degree in telecommunication engineering or computer science
- Fluent in English
- Solid knowledge on the technologies supported by the team
- Solid knowledge of the ITIL framework and incident management procedures specifically
within OBS
- Minimum of 2 year related work experience in customer technical support or similar
organizations within telecom or IT industry
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
- Share experience and knowledge within the team by providing day-to-day guidance and
coaching
- Act as the level 1 escalation point for the team
- Responsible with the management to monitor team performance in technical and non
- technical aspects throughout the half
- Perform regular analysis of the team’s work through daily reviews in preparation of the team’s
monthly scorecards to be delivered by the 15th of the following month
- Ensure that the team’s work is managed with the appropriate priority and that the load is
rightly distributed among team members on duty
- Owns complex issues in the team and lead improvement plans accordingly
- Lead the technical knowledge and skills enhancement & training plans with the support of the
team seniors
- Engage in crisis management activities and post crisis reviews when needed
- Responsible for leading the newcomers induction through the induction program with the
involvement of other team members
- Responsible for the team’s knowledge management and its regular update
- Responsible for new customers and new services/offers handover to operation along with the
seniors within the team
- Create, validate and update documents created to support the team
- Attend regular meetings with team members, management and other team stakeholders
when needed
- Represent the service desk in regular service reviews with the account team and customer
contacts
- Perform regular analysis on the team KPIs, communicate them to team members and initiate
ways to improve them
- Prepare the roster of the team and perform changes during the month
- Undertake tasks assigned by management
**About you**:
Excellent communication, interpersonal, organizational and presentation skills
- Good leadership and conflict resolution skills
- Good consulting, coaching and problem solving skills
- Ability to demonstrate emotional intelligence and communicate effectively to team members
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and has a good understanding of
services offered
- Ability to work under pressure and deal with multiple tasks
**Additional information**:
Qualifications:
- Bachelor Degree in telecommunication engineering or computer science
- Fluent in English
- Solid knowledge on the technologies supported by the team
- Solid knowledge of the ITIL framework and incident management procedures specifically
within OBS
- Minimum of 2 year related work experience in customer technical support or similar
organizations within telecom or IT industry
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
4
Sales Operations Manager
NAOS Marketing
Posted today
Job Viewed
Job Description
NAOS Marketing is looking to hire a **Sales Operations Manager** with at least five years of experience managing a sales team and with E-Payments / E-commerce background.
**Responsibilities**:
- Be the prime point of contact between the sales department and other company departments,
- Manage the sales team onboarding,
- Act as the business partner to the sales team: manage their requests, monitor the Merchants’ complaints and handle the response from the related department, run the daily merchants’ inquiries and sales team routs creation and updates,
- Conduct the reports for the Head of Sales and the Operations consultant,
- Collect and report sales violations,
- Manage the Merchants' onboarding across Egypt (data validation, contracts collection, archiving),
- Follow up with the finance operations implemented by the Merchants,
- Follow up with the sales team daily TRX- onboarding, and revise the daily installments and collection reports with the Sales Managers,
- Manage the SMS announcements to the Teams and Merchants groups,
- Perform the TRX’s, orders & data extraction as per sales request.
**Job requirements**
- BSC. Degree - preferred Business Administration.
- At least five years as Sales Operations Manager dealing with E-Payments / E-commerce.
Salary is negotiable and will be communicated after the interview.
**Responsibilities**:
- Be the prime point of contact between the sales department and other company departments,
- Manage the sales team onboarding,
- Act as the business partner to the sales team: manage their requests, monitor the Merchants’ complaints and handle the response from the related department, run the daily merchants’ inquiries and sales team routs creation and updates,
- Conduct the reports for the Head of Sales and the Operations consultant,
- Collect and report sales violations,
- Manage the Merchants' onboarding across Egypt (data validation, contracts collection, archiving),
- Follow up with the finance operations implemented by the Merchants,
- Follow up with the sales team daily TRX- onboarding, and revise the daily installments and collection reports with the Sales Managers,
- Manage the SMS announcements to the Teams and Merchants groups,
- Perform the TRX’s, orders & data extraction as per sales request.
**Job requirements**
- BSC. Degree - preferred Business Administration.
- At least five years as Sales Operations Manager dealing with E-Payments / E-commerce.
Salary is negotiable and will be communicated after the interview.
This advertiser has chosen not to accept applicants from your region.
5
Community Operations Manager
Sahl
Posted today
Job Viewed
Job Description
Sahl is an exciting fin-tech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart.
Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out.
Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl provides a novel technology that enables customers to top-up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.
**About the Team**
Community Operations is leading how Sahl communicates with the customer and partner engagements. The team you will join has a mission to make customer experience our #1 objective. Join us in championing this mission.
**This Position is Responsible For**
- Listen attentively to the voice of Sahl's community and provide actionable insights to improve the experience of our customers
- Lead multiple teams by working closely with CommOps representatives and team-leaders
- Dive deep into the numbers and make data-driven decisions and continuous process improvements to deliver a consistent world-class customer experience
- Build and encourage the right culture within the team
- Handle expectations of business leaders and take on difficult conversations, which might involve suggesting alternatives or shifting the current direction
- Lead multiple high priority projects and initiatives effectively. Be flexible and adaptable in a fast and constantly evolving environment
- 3 - 6 years of working experience in community operations
- Demonstrated experience in managing people
- Experience leading multiple projects and programs
- Ability to exercise judgment and resolve difficult problems
- Strong verbal and written communicator: must effectively communicate with technical and non-technical people
- Ability to show high standards for your performance, and your team's performance
Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out.
Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl provides a novel technology that enables customers to top-up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.
**About the Team**
Community Operations is leading how Sahl communicates with the customer and partner engagements. The team you will join has a mission to make customer experience our #1 objective. Join us in championing this mission.
**This Position is Responsible For**
- Listen attentively to the voice of Sahl's community and provide actionable insights to improve the experience of our customers
- Lead multiple teams by working closely with CommOps representatives and team-leaders
- Dive deep into the numbers and make data-driven decisions and continuous process improvements to deliver a consistent world-class customer experience
- Build and encourage the right culture within the team
- Handle expectations of business leaders and take on difficult conversations, which might involve suggesting alternatives or shifting the current direction
- Lead multiple high priority projects and initiatives effectively. Be flexible and adaptable in a fast and constantly evolving environment
- 3 - 6 years of working experience in community operations
- Demonstrated experience in managing people
- Experience leading multiple projects and programs
- Ability to exercise judgment and resolve difficult problems
- Strong verbal and written communicator: must effectively communicate with technical and non-technical people
- Ability to show high standards for your performance, and your team's performance
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Operational management Jobs in Egypt !
6
Travel Operations Manager
Cairo, Al Qahirah
DEALS HR & Recruitment Consultants
Posted today
Job Viewed
Job Description
**Employment Type**
- Full Time
**Rank Requested**
**Gender**
**Location**
- Egypt
**City**
- Cairo
**Residence**
- Nasr City
**Salary**
- negotiable / month
**Transportation**
- NOT AVAILABLE / month
**Benefits**
- social, medical, Bonus
**Working hours**
- From 10 To 6
**Days off**
- 2
**Requirments**
**Age**
- From 30 To 42 Year(s)
**Spoken Languages**
- Arabic - Excellent
- English - Excellent
**Computer Skills**
**Years of experience**
- Min 8 Max 12 Year(s)
**Car**
- Any
**Woman's Veild**
- Any
- Job Description:
Will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. You will also be assisting our Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance
Job Requirements
-
Minimum Experience: 8+ Years as a Tour Operator.
- Minimum Experience: 6+ Years as an aviation ticketing agent
- Managing Travel Operation Team members ( International / Domestic & Honeymoon )
- Supervising & Auditing all operation team members files & deals
- Handling & managing business relations with hotels, suppliers and negotiating rates.
- Handling traveler’s feedback collection & Complaints.
- Excellent English and Arabic language skills (Speaking and Writing).
- Excellent computer skills.
Main Responsibilities:
-
Managing Travel Operation Team members ( International / Domestic & Honeymoon )
- Supervising & Auditing all operation team members files & deals
- Handling traveler’s feedback collection & Complaints.
- Develop, implement, and review operational policies and procedures.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with marketing team in promoting our travel packages
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
- Managing all finances coordination ( Invoices / PO/ refunds & Ticket issuing )
- Full Time
**Rank Requested**
**Gender**
**Location**
- Egypt
**City**
- Cairo
**Residence**
- Nasr City
**Salary**
- negotiable / month
**Transportation**
- NOT AVAILABLE / month
**Benefits**
- social, medical, Bonus
**Working hours**
- From 10 To 6
**Days off**
- 2
**Requirments**
**Age**
- From 30 To 42 Year(s)
**Spoken Languages**
- Arabic - Excellent
- English - Excellent
**Computer Skills**
**Years of experience**
- Min 8 Max 12 Year(s)
**Car**
- Any
**Woman's Veild**
- Any
- Job Description:
Will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. You will also be assisting our Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance
Job Requirements
-
Minimum Experience: 8+ Years as a Tour Operator.
- Minimum Experience: 6+ Years as an aviation ticketing agent
- Managing Travel Operation Team members ( International / Domestic & Honeymoon )
- Supervising & Auditing all operation team members files & deals
- Handling & managing business relations with hotels, suppliers and negotiating rates.
- Handling traveler’s feedback collection & Complaints.
- Excellent English and Arabic language skills (Speaking and Writing).
- Excellent computer skills.
Main Responsibilities:
-
Managing Travel Operation Team members ( International / Domestic & Honeymoon )
- Supervising & Auditing all operation team members files & deals
- Handling traveler’s feedback collection & Complaints.
- Develop, implement, and review operational policies and procedures.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with marketing team in promoting our travel packages
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
- Managing all finances coordination ( Invoices / PO/ refunds & Ticket issuing )
This advertiser has chosen not to accept applicants from your region.
7
German Operations Manager
Foundever
Posted today
Job Viewed
Job Description
**Required Language**
German, English
**Employment Type**
Full time
**Contract Type**
Permanent
**Description**
**Job Title**:Operations Manager
**Reporting To**: Senior Operations Manager
**1. PURPOSE OF THE JOB**
As an Operations Manager, you will be responsible for delivering customer service capabilities to clients by driving the unit to an excellent level for clients' customers. You'll be working closely on raising the quality level of handling customer inquiries/problems to systematically measure and address their root causes to improve customer experience.
**2. Qualifications**
- 3+ years of experience in a similar role
- Fluency in the German Language (C1)
- English proficiency of not less than B2
- Proficiency with Microsoft Office
- Strong organizational and communication skills
- Strong ability to multitask
- Comfort working with multiple groups within the business
**3. KEY RESPONSIBILITIES**
**Operations Management**
- Establish and maintain business standards for accuracy, productivity, and reliability
- Manage the daily functions of the business
- Prepare annual performance review and reevaluate processes
- Meet contract service key performance measures
- Ensure regulatory, compliance and legal rules are followed
- Manage budget to align with the goals of the business
- Manage the relationship with WFM for optimum utilization of resources
- Meet daily, weekly & monthly reporting obligations, provide a thorough analysis of operational trends and corrective actions
**People Management**
- A role model for the team
- Set key performance indicators for the team
- Monitor performance, and implement performance management tools to ensure continuous feedback (one-ones, performance dialogue)
- Communicate company, department & unit objectives, ensure proper alignment and understanding of the end-end role
- Set and supervise development plans for teams & individuals
- Improve team productivity period over period
- Set team & individual targets
- Manage team attrition to acceptable levels
- Hire as well as oversee the interviewing/hiring of supervisors and representatives in cooperation with Human Resources
- Maintain team technical proficiency and productivity, and provide technical training where required
- Set SMART goals and targets for the planning teams and ensure their alignment and integrity with the strategic directions of the departments
- Identify required resources and skill sets/competencies required to carry out successfully unit plans
- Balance and monitor the workload distribution to match the business needs and team capabilities
- Promote cross-training and knowledge share between the team members and prepare professional development action plan for team members
- Provide formal and informal performance feedback on an ongoing basis
- Customer Management & Support
- Maintain and enhance the company's standards of customer service
- Use all available measures to push continuous improvement to high customer satisfaction level
- Map operations processes to customer satisfaction indicators
- Ensure operations are compliant with regulatory requirements, check periodically for updates
**SECURITY COMPLIANCE**
Employees must maintain compliance with Foundever's safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.
**ETHICS COMPLIANCE**
Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.
German, English
**Employment Type**
Full time
**Contract Type**
Permanent
**Description**
**Job Title**:Operations Manager
**Reporting To**: Senior Operations Manager
**1. PURPOSE OF THE JOB**
As an Operations Manager, you will be responsible for delivering customer service capabilities to clients by driving the unit to an excellent level for clients' customers. You'll be working closely on raising the quality level of handling customer inquiries/problems to systematically measure and address their root causes to improve customer experience.
**2. Qualifications**
- 3+ years of experience in a similar role
- Fluency in the German Language (C1)
- English proficiency of not less than B2
- Proficiency with Microsoft Office
- Strong organizational and communication skills
- Strong ability to multitask
- Comfort working with multiple groups within the business
**3. KEY RESPONSIBILITIES**
**Operations Management**
- Establish and maintain business standards for accuracy, productivity, and reliability
- Manage the daily functions of the business
- Prepare annual performance review and reevaluate processes
- Meet contract service key performance measures
- Ensure regulatory, compliance and legal rules are followed
- Manage budget to align with the goals of the business
- Manage the relationship with WFM for optimum utilization of resources
- Meet daily, weekly & monthly reporting obligations, provide a thorough analysis of operational trends and corrective actions
**People Management**
- A role model for the team
- Set key performance indicators for the team
- Monitor performance, and implement performance management tools to ensure continuous feedback (one-ones, performance dialogue)
- Communicate company, department & unit objectives, ensure proper alignment and understanding of the end-end role
- Set and supervise development plans for teams & individuals
- Improve team productivity period over period
- Set team & individual targets
- Manage team attrition to acceptable levels
- Hire as well as oversee the interviewing/hiring of supervisors and representatives in cooperation with Human Resources
- Maintain team technical proficiency and productivity, and provide technical training where required
- Set SMART goals and targets for the planning teams and ensure their alignment and integrity with the strategic directions of the departments
- Identify required resources and skill sets/competencies required to carry out successfully unit plans
- Balance and monitor the workload distribution to match the business needs and team capabilities
- Promote cross-training and knowledge share between the team members and prepare professional development action plan for team members
- Provide formal and informal performance feedback on an ongoing basis
- Customer Management & Support
- Maintain and enhance the company's standards of customer service
- Use all available measures to push continuous improvement to high customer satisfaction level
- Map operations processes to customer satisfaction indicators
- Ensure operations are compliant with regulatory requirements, check periodically for updates
**SECURITY COMPLIANCE**
Employees must maintain compliance with Foundever's safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.
**ETHICS COMPLIANCE**
Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.
This advertiser has chosen not to accept applicants from your region.
8
Value Stream Operations Manager
GE Vernova
Posted 8 days ago
Job Viewed
Job Description
**About GE Vernova:**
GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.
GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains, and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy.
**Job Summary:**
The Value Stream Operations Manager I develops fully resourced project schedules related to complex rotating equipment maintenance outages in the Industrial, Oil and Gas, and Utility industries across the globe. Uses comprehensive understanding of Primavera software functionality and accounting, financial terms, and general project management methodologies. Assists Project Controls COE with process improvements and systems alignment.
The Value Stream Operations Manager I works with the Value Streams to develop and maintain outage standards for the technology and partner with global teams to execute in accordance with the standards. Analyzes and tracks global performance to identify fleet trends and productivity opportunities.
**Essential Duties & Responsibilities:**
+ Produce and Maintain standards for the technology
+ Develop base project schedule templates in accordance with cross-functional team's input
+ Update KPI Bowler on monthly basis
+ Participate in Kaizen events to build and update technology standards
+ Prepare and develop resource loaded project schedules in line with job cost estimate standards
+ Maintains Primavera activity codes, calendars, and resources
+ Work across teams to develop metrics, contextual analysis, and reports to a variety of internal and external stakeholders
+ Analyze lessons learned and recommend process improvements and template updates to drive future behaviors and methodologies
+ Coordinate best project control practices in accordance with established standards and procedures
+ Travel to outage sites and regional offices as required to support specific project control needs
+ Travel may be required
+ You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
**Required Qualifications & Experience** :
+ Bachelor's degree with three years' field experience in a Project Controls capacity
+ 5+ years applicable experience and demonstrated success/knowledge
+ 2+ years of specialized/industry experience
+ Advanced level working knowledge of Primavera (project management software) and Microsoft Excel
+ English proficiency required
+ Excellent customer facing and communication skills
**Desired Characteristics:**
+ Knowledge about Gas Turbine operations
+ Open mindset and enthusiasm to work in multi-cultural and global role
+ Familiarity of dynamic project environments
+ Possess high level organizational ability, proven leadership, and decision-making capabilities
+ Experience in troubleshooting and problem solving
_FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law_ _._
GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.
GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains, and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy.
**Job Summary:**
The Value Stream Operations Manager I develops fully resourced project schedules related to complex rotating equipment maintenance outages in the Industrial, Oil and Gas, and Utility industries across the globe. Uses comprehensive understanding of Primavera software functionality and accounting, financial terms, and general project management methodologies. Assists Project Controls COE with process improvements and systems alignment.
The Value Stream Operations Manager I works with the Value Streams to develop and maintain outage standards for the technology and partner with global teams to execute in accordance with the standards. Analyzes and tracks global performance to identify fleet trends and productivity opportunities.
**Essential Duties & Responsibilities:**
+ Produce and Maintain standards for the technology
+ Develop base project schedule templates in accordance with cross-functional team's input
+ Update KPI Bowler on monthly basis
+ Participate in Kaizen events to build and update technology standards
+ Prepare and develop resource loaded project schedules in line with job cost estimate standards
+ Maintains Primavera activity codes, calendars, and resources
+ Work across teams to develop metrics, contextual analysis, and reports to a variety of internal and external stakeholders
+ Analyze lessons learned and recommend process improvements and template updates to drive future behaviors and methodologies
+ Coordinate best project control practices in accordance with established standards and procedures
+ Travel to outage sites and regional offices as required to support specific project control needs
+ Travel may be required
+ You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
**Required Qualifications & Experience** :
+ Bachelor's degree with three years' field experience in a Project Controls capacity
+ 5+ years applicable experience and demonstrated success/knowledge
+ 2+ years of specialized/industry experience
+ Advanced level working knowledge of Primavera (project management software) and Microsoft Excel
+ English proficiency required
+ Excellent customer facing and communication skills
**Desired Characteristics:**
+ Knowledge about Gas Turbine operations
+ Open mindset and enthusiasm to work in multi-cultural and global role
+ Familiarity of dynamic project environments
+ Possess high level organizational ability, proven leadership, and decision-making capabilities
+ Experience in troubleshooting and problem solving
_FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law_ _._
This advertiser has chosen not to accept applicants from your region.
9