16 Online Retail jobs in Egypt

Job Title:
Customer Service - Retail Vacancies
Job Description
Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
**In this role, you'll:**
+ Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
+ Become a product pro, mastering the ins and outs of the latest trends.
+ Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
+ Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
+ Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
**Essential Functions/Core Responsibilities:**
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
**Candidate Profile:**
+ A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge.
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail.
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role:**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time
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Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description: We are seeking a passionate, experienced and analytical business professional based in Egypt, with great attention to detail and ability to effectively prioritize and multi-task. The Retail Account Manager will be primarily responsible for: 1) managing vendors at scale across multiple Middle East countries (Egypt, Kingdom of Saudi Arabia, UAE) with help of tools and automation; 2) improving business terms and driving business growth for vendors at scale; 3) working closely with cross-category teams and drive operational improvements in vendor-management processes; and 4) own vendor communication and relationship to drive vendor self-sufficiency in long-term. The candidate should have experience in analyzing opportunities for systematic improvements in business management functions and building strong processes and SOPs to drive process-improvements. He/She should be comfortable managing multiple responsibilities within a fast-paced environment and preferably with experience in ecommerce.
The successful Retail Account Manager:
- Manages day to day business relationship, and proactively and autonomously negotiates costs, promotional opportunities, and other business inputs with vendors.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Conducts vendor analysis and makes recommendations for initiatives that optimize for business growth. Maximizes Amazon's business profitability and selection expansion opportunities.
- Uses data to identify trends, opportunities and risks and translate those insights into actions to drive long-term growth.
- Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines.
- Identifies opportunities for systematic process improvement and drives those improvements at scale.
Language Requirements (English & Arabic)
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon is the largest e-commerce site in the Arab world. Every month, Amazon attracts more than 40 million visits to its catalogue of more than 8.5 million unique products in 35 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products.
With more than 4,000 employees, We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India, offering a unique opportunity to join the leading player in an ever growing and exciting industry.
Job Description:
"This role is currently an Individual contributor role"
We are looking for an experienced and entrepreneurial Senior, Vendor Manager with Project Management expertise to help create a best-in-class experience for Retail Categories.
Responsibilities include managing the full scope of the category and vendor portfolio, building and sustaining strategic relationships with key local and global manufacturers and suppliers, improving the end-to-end Amazon customer experience, and helping to shape the evolution of how customers shop online for these categories.
We are looking for a passionate customer and category advocate within Amazon, with proven analytical capabilities and project management skills, strong attention to detail, the ability to effectively prioritize and multi-task, and a proven record of driving category growth.
The ideal candidate is a self-starter with a passion for retail, high levels of flexibility and commitment, and ability to hire and develop a high-performing team.
Responsibilities:
Customer Focus
- Evaluates products and services to continually drive quality of customer experience.
- Aggregates and escalates industry trends; ensures team prioritizes customer obsession.
- Identifies opportunities to differentiate our customer experience from the competition.
Strategy
- Develops and implements action plans based on deep-dive analysis of product line metrics.
- Provides recommendation on business opportunities and long-term strategy for multiple sub-categories.
Vendor/Project Management
- Expands current vendor selection and secures new brand selection.
- Focuses on strategic holdout or challenging vendors to increase selection.
- Drives strategic negotiations to deliver top- and bottom-line category growth.
- Builds long-term relationships by creating value, opportunities for growth, customer acquisition, and brand-building for multiple vendors.
- Increases vendor participation through deep knowledge of program opportunities.
In-Stock Management
- Manage inventory availability and inventory health including: improved in-stock, inventory planning, vendor operational improvement (efficiency, fill rates, lead times), systematic forecasting, efficiency improvement with vendors and within the fulfillment centers.
- Drive tools and process improvements that affect purchasing and vendor management workflows.
Business Operations
- Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories.
- Owns the Retail P&L for multiple subcategories; develops plans that drive revenue and margin improvement for the business.
- Audits all elements of multiple subcategory businesses.
- Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts.
- Creates long-term category solutions that automate or simplify category processes.
- Works with internal technical, cross-category, and tech teams to drive multi-system process changes.
Team Development
- Holds team accountable for achieving business goals.
- Sets and articulates expectations around leadership behavior for team; models behavior that exemplifies the leadership principles.
- Effectively coaches and gives feedback to direct reports to help develop talent and support career development.
- Implements Amazon's best recruiting practices and continuously raises the bar for hiring.
Basic Qualifications
- Experience with business analysis and P&L management
- Experience driving internal cross-team collaboration
- Experience using data to influence business decisions
- 5+ years of account management, project or program management or buying experience
- 7+ years of with Excel experience
- Bachelor's degree, or 7+ years of professional or military experience
Preferred Qualifications
- Experience driving direction and alignment with cross-functional teams
- Experience driving productivity using Gen-AI
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
The position is mainly responsible for Mechanical, Electrical and Plumbing (MEP) services for the fit out works within a retail unit and ensure that all MEP services i.e. installation, testing and commissioning are completed on a timely basis and as per agreed schedules and quality standards. The services include such as but not limited to: Power, Water, Air Conditioning, and life safety systems.

**Role Details - Key Responsibilities and Accountabilities**:

- Manage, deliver and offer solutions for the MEP services, to ensure that the smooth operations within the retail design and delivery department.
- Review MEP design drawings and ensure its submissions on a timely basis.
- Assist the MEP engineering team within the department and ensure to deliver all MEP works as per established timelines, agreed schedules and quality standards.
- Assist the Project management team in relation to technical MEP services relating to the retail side of the business.
- Assist in the coordination and preparation of MEP specific information relating to the Retail units with asset management and facility management divisions of the business.
- Manage stakeholder relationships at all levels for the delivery of the MEP engineering within the Retail development.
- Assist the Director RDM in Identifying strategy for effective delivery of MEP engineering within a Retail unit development from concept design to completion including engineering consultants, contractors and specialist suppliers.
- Provide regular feedback with regards to progress of the retail units at various stages of the design and construction including status and risk and recommendations with respect to any mitigation measures that may be required.
- Ensure that each MEP discipline requires to be completed along with the applicable authorities’ certification approvals prior to the unit opening.
- Conduct evaluation of completed projects to establish whether the objectives were achieved and consolidate the information to ensure future project do not experience and shortfall that may have arisen.
- Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
- Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU.
- Lead by example - thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.

**Personal Characteristics and Required Background**:

- Minimum 7 years of progressive and successful experience in managing Retail Design and Tenant Delivery with respect to MEP works ideally in large Shopping Mall / retail development company in GCC or abroad in a similar role.
- Bachelor’s degree in Engineering or equivalent.
- Stakeholder Management skills.
- Leadership & team management skills.
- Creativity and strategic thinking.

Lead, inspire and motivate store teams to achieve top line target and front end margins
- Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
- Checking the display and merchandising of stock (e.g. correctness of price ticket)
- Ensure that the prices changes are updated and reflected correctly on the merchandise
- Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
- Ensure that the stocks/merchandise are received on time at the floor from inventory
- Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
- Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
- Tracking the conversion rates at the department level/individual level
- Responsible for handling and resolving escalated customer complaints and queries
- Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
- Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
- Training & Succession planning of the team members
- Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
- Check staff’s grooming/discipline and punctuality
- Adherence to the checklists and processes (staff discount policy, store opening/closing etc.)
- Maintaining good relation with customers

Job Requirements
- Bachelor’s degree in a relevant discipline from an accredited university is required with a minimum of 3 years of experience in a similar role preferably in retail/malls.
- Experience in managing retail stores
- Experience in people management for at least 1 year is needed Customer Focus
- Strong communication and interpersonal skills.
- The ability to read, write, and speak English and Arabic is required.
- Ability to handle multiple tasks at one time.
- Very good proficiency of working in computers, should be proficient with Microsoft office, use of the internet, Workbooks and other accounting software.
- Programs, and construction documentation production and communication skills
- Result Orientation
- Teamwork
- Leading People
- Decision Making
- Problem Solving
- Analytical Thinking

**Job Features**:
Job Category
Sales & Marketing, TOP Management (MD- CEO)

Job Level
Senior Managers, Directors & Executives

MIN REQUIRED YEARS OF TOTAL EXPERIENCE
15+YEARS OF EXPERIENCE

MIN REQUIRED YEARS EXPERIENCE IN SAME POSITION
7+YEARS OF EXPERIENCE

Job Description:

- Checking the accepted criteria as per policy such as income, profession, and years in Business, home location and DBR Calculation by fulfilling evaluation checklist.
- Ensure the standard operating procedures for credit underwriting, verification, documentation delegation is complied with & detailed exception & regularly reported to management.
- Communicate major deficiencies & Policy violations to credit supervisor for follow up with recommending additions & modifications to credit policy, product manual & Operational procedures.
- Ensure quality of service to internal and external customers by adhering to the committed turnaround time.
- Conducting contact point verification (CPV) with customer AND / OR checks with employer residence verification and mobile (if required by credit policy)

Job Requirements & Specifications:

- Minimum Education: Bachelor’s degree
- Languages: Excellent Command of English Language (written & Spoken)

Ideal Experience: 1-3 Years’ Experience in Banking Field

Role Objective
She/he will act as the Regional finance business partner who supports the commercial decisions makers for Short & medium-term business decisions through a high level of financial & business analytical sights on Region & customers level. That would contribute to the business profitable growth strategy.

Key Operational Responsibilities
(Identification of job content in terms of outputs)
Preparing & leading direct sales annual financial budget, and periodic forecasts
Prepare profit & loss statement on store level and provide in-depth financial analysis on the showrooms performance
Prepare profit & loss statement for Corporate Sales, Call Center & E-commerce and provide in-depth financial analysis on their performance
Liaise with sales to set sales target by Store and Retail expansion plan, evaluate showrooms performance and ensures that planes are on track
Preparing direct sales financial profitability analysis and managerial performance reports, with justification on variances verses target and follow up corrective & Improvement actions.
Provide continuing financial insights to sales team to lift up key financial concepts that help them to meet the strategic targets.
Controlling the customers financial cycle starting from registrations, credit notes issued, customers confirmations, guaranteed checks & Collections, and reflecting any customers’ accounts updates.
Follow up on the retail collection with the logistics team.
Follow up logistics documentary cycle of the Direct, and ensures proper matching of the delivery documents against the customer receiving notes.
Prepare reports needed to track the overall past due of all customers to support the credit controller in tracking the company’s past dues.
Perform periodic stocktaking as well as cycle count for the warehouse and safe box.
Support the commercial controlling team in the ad hoc reports.

LI-HR1

**MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Generate daily/monthly MIS reports, tracking acquisitions and portfolio performance
- Maintenance, testing, reconciling daily, monthly, and annually reporting MIS figures.
- Generating monthly, quarterly and annual comprehensive packages for all Retail products, (Cash loans, Auto loans, Credit Cards, etc.)
- Participate in new projects testing
- Continuously enhancing reporting process and quality.
- Generating different portfolio risk indicators reports for segments, products, vendors,.etc.
- Monitor all defined retail portfolio caps and generating the related reports
- Playing a key role by supporting in policy changes and testing with credit policy
- Monitoring activities encompassing all spheres of Retail Risk and identifying areas of improvement
- Ensure data integrity between banks system
- Continuously enhancing reporting process and quality
- **JOB REQUIREMENTS**
- Desired education- : Holder of a bachelor’s degree- Languages- : Excellent command of spoken and written English- Ideal experience- : Minimum 1-3 years’ experience in Risk Management with expertise in credit cycling, Retail Products and Segmentation

**MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Generate/validate daily/monthly MIS reports, tracking acquisitions and portfolio performance
- Maintenance, testing, reconciling daily, monthly, and annually reporting MIS figures.
- Generating monthly, quarterly and annual comprehensive packages for all Retail products, (Cash loans, Auto loans, Credit Cards, etc.)
- Participate in new projects testing
- Continuously enhancing reporting process and quality.
- Generating different portfolio risk indicators reports for segments, products, vendors,.etc.
- Monitor all defined retail portfolio caps and generating the related reports
- Playing a key role and supporting in policy changes and testing with credit policy
- Monitoring activities encompassing all spheres of Retail Risk and identifying areas of improvement
- Ensure data integrity between banks system
- Continuously enhancing reporting process and quality
- **JOB REQUIREMENTS**
- Minimum education- : Holder of a bachelor’s degree- Desired education- : Holder of a bachelor’s degree- Languages- : Excellent command of spoken and written English- Ideal experience- : Minimum 4-6 years’ experience in Risk Management with expertise in credit cycling, Retail Products and segmentation.