204 On Site Support jobs in Egypt

Location: Dubai, UAE (Onsite)

Department: IT Support / End User Support

Job Summary:

We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.

Key Responsibilities:

• Provide on-site and remote support for desktops, laptops, printers, and peripherals.

• Troubleshoot operating system and application-related issues (Windows, MS O ice, email, etc.).

• Install, configure, and upgrade end-user hardware and software as per IT policies.

• Manage user accounts, access rights, and group policies in Active Directory

.
• Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
• Coordinate with vendors for hardware repairs or replacements

.
• Log incidents and service requests accurately in the ITSM tool and follow through to resolution.

• Assist with onboarding/o boarding activities (device setup, profile configurations).

• Participate in IT asset inventory, audits, and compliance reporting.

• Maintain documentation, FAQs, and user guides for common issues.

Required Skills and Experience:

• 3-5 years of experience in IT end-user support or desktop support

.
• Strong knowledge of Windows 10/11, Microsoft O ice Suite, and basic networking.

• Experience with Active Directory, Outlook/Exchange, and remote support tools.

• Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).

• Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

• Bachelor's Degree in Information Technology or a related field.

• Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.

• Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).

Soft Skills:
• Strong communication in English and interpersonal skills

.
• Ability to troubleshoot logically and document clearly.

• Customer-focused attitude with a sense of urgency.
• Willingness to travel or support remote locations if needed.

Field IT Support Engineer (Dispatch / On-need basis) - Cairo & Giza

Working Model:
This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation: We can pay you in an hourly amount for every time you are called to work on-site.

To start with, the number of visits to the client side would be 1-2 visits per month.

NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

Location: Cairo & Giza

Long term contract

Onsite Dispatch Support

SkySys is seeing resources to help assist with Field Servies Support in the following areas:

• Desktop/End User Support

• Smarts Hands & Feet / Data Center Support

Job Requirements:

Technical

Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer equipment weighing up to 50 lbs.

Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customers at different levels.

Driven and result oriented.

Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules

Job Summary: A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge, excellent problem-solving skills, and effective communication with users.

Responsibilities:

• Provide technical support to end-users in person, via phone, or remote assistance.
• Troubleshoot and resolve hardware and software issues related to desktop systems.
• Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
• Install, configure, and upgrade software applications and operating systems on desktops.
• Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
• Set up new desktop computers and peripheral devices for end-users.
• Assist with the setup and configuration of printers, scanners, and other peripheral devices.
• Collaborate with other IT teams to resolve complex technical problems and escalate issues when necessary.
• Maintain accurate records of technical issues and solutions in a ticketing system.
• Train end-users on basic troubleshooting techniques and the proper use of desktop systems.

Skills Requirements:

• Previous BPO experience.
• Proven experience as a desktop technician or similar role.
• Strong knowledge of desktop hardware components, operating systems, and software applications.
• Proficiency in troubleshooting and resolving hardware and software issues.
• Familiarity with network connectivity and basic network troubleshooting.
• Experience with Active Directory, group policies, and user account management.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Attention to detail and a commitment to providing quality technical support.

Education Requirements:

High school diploma or equivalent; additional technical certifications or degrees are a plus.

EgyBell is hiring a Desktop Support Analyst for a Multinational Company.

Requirements:

Desktop Support Analyst

• Hardware Knowledge and hands-on experience
• OS knowledge
• Strong in verbal and written communication skillset
• Laptop imaging
• Record keeping in tools
• Shipping and Partner interaction
• Customer interaction
• Basic Excel
• Emails
• Basic English language

ACCOUNTABILITIES

• Install and support hardware and software components for user groups.
• Perform preventive maintenance, testing, and repairs on equipment.
• Evaluate system configurations and software to ensure optimal use of hardware resources.
• Address and resolve hardware, software, and user-related issues.
• Engage with users to identify potential future business requirements.
• Deliver a positive customer experience during every interaction.

RESPONSIBILITIES

• Install and maintain routine hardware and software systems, supporting large user groups.
• Provide support for specific hardware/software applications.
• Assist in the selection and evaluation of hardware and software solutions.
• Analyze basic business needs and recommend ways to optimize PC hardware resources to meet business objectives.
• Support, maintain, and install local area network (LAN) server systems.
• Contribute to multiple areas, functions, or processes with a broad impact.
• Manage multiple applications and systems.
• Handle assignments requiring judgment, initiative, and problem-solving skills.
• Make informed choices, recommendations, and decisions independently.
• Regularly exercise discretion and independent judgment in daily tasks.

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT EGYPT

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

What You'll Do:

• Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
• Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
• Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.

Requirements
What You Need:

• Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
• Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
• Up-to-date documentation, knowledge base articles, and standard operating procedures.
• Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
• Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.

Site Address:

Plot: 52 Cairo plant 4th, Industrial Zone - 6 October City - Egypt

6TH OCTOBER CITY - CAIRO, 12566, Egypt

Benefits
Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

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Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.

Role Description

This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.

Qualifications

• Proficiency in Customer Service, Customer Support, Customer Satisfaction
• Strong skills in ensuring a positive Customer Experience
• Excellent communication and problem-solving abilities
• Ability to work independently and in a team environment
• Basic technical knowledge and troubleshooting skills
• Fluency in Arabic and English B2-C1
• Cairo Residents Only
• Bachelor's degree or equivalent experience
• Location: Maadi

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work on-site and manage customer interactions effectively
• Previous experience in a similar role is a plus
• Proficiency in relevant software and technology is advantageous
• Fluent English
• Bachelor's degree in Engineering or a related field is preferred
• Cairo residents only