237 On Call jobs in Egypt
Global Patient Care PRI Escalation
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Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Global Patient Care PRI Escalation & Case Monitoring Specialist
The Opportunity:
The Global Patient Care PRI Escalation & Case Monitoring Specialist plays a vital role, ensuring the complaints that are most critical for Roche are duly handled and being the safety net of Global Patient Care in terms of quality of documentation, which is crucial to ensure the business continuity. This role is suitable for candidates with the right skills, experience and mindset, who share the Roche values and make an active contribution to achieve our vision.
Within this role, your responsibilities will fall into these main areas:
- Check all PRIs identified by the Global Patient Care Organization to ensure the information provided is complete, the documentation requirements are fulfilled and the escalation takes place within the established time limits
- Ensure compliance with the quality guidelines and with the specifications of all PRI escalations as part of a self-controlling team by checking PRIs according to a 4-eyes principle
- Contribute to improving the service quality of the Global Patient Care Organization by conducting quality controls and providing feedback and training
- Identify opportunities to improve the service quality within the Global Patient Care Organization, develop and implement control and training mechanisms in coordination with all interfaces and adapt them to the changing framework conditions after consultation
Who You Are:
- Fluent command of English is a must, any other language is a plus
- In-depth knowledge of Roche products and systems and demonstrated experience customer care
- At least 5 years of experience in complaint handling, processing PRIs and performing quality assurance activities, with appropriate training and further education
- An academic degree or comparable education, ideally in the field of medical technology or quality control, would be a plus
- Sound knowledge of the internal quality guidelines (MQMS)
- Role model in IT navigation skills, fast learner in new technologies
- Engagement with our organization and with the iPDM transformation journey
- Empathic, solution-oriented and team-oriented approach; ability to work quickly and efficiently
- Works with autonomy and flexibility, always with a team work attitude, a person who contributes with a positive spirit to a pleasant working environment
- Excellent analytical skills, multi-tasking, agile skills and flexible to adapt to changes
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
Call Center
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Call Center Agent (Arabic Account)
Employer: Leading Private Bank
Location: Smart Village – October
About the Role:
We are looking for enthusiastic and customer-oriented Call Center Agents to join the banking sector. You will be the first point of contact for customers, handling inquiries, providing accurate information, and ensuring an excellent client experience.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Provide information about banking products and services.
- Resolve customer inquiries, complaints, and requests efficiently.
- Ensure customer satisfaction by following up when necessary.
- Achieve daily/weekly performance targets (KPIs).
- Record and update customer information accurately in the system.
- Collaborate with other departments to escalate unresolved issues.
Requirements:
- Fresh graduates are encouraged to apply.
- Bachelor's degree (Commerce, Arts, or Law preferred).
- Strong communication and problem-solving skills.
- Good command of English.
- Ability to work under pressure and meet performance targets.
What We Offer:
Salary: 7,500 EGP + KPIs
Transportation provided
Social & medical insurance
Career growth – staff opportunity after one year
call center
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Raya_CX is hiring for call center Agent for a well known Bank
Staff Opportunity after 2 years
Requirements:
Very good up to Excellent in English
Presentable and communicative
Answer enquires about accounts
Explain the products of the bank
solving problems of accounts
Cairo, Giza residents
Bachelor's Degree
Skills:
Problem Solving
Decision Making
Communication skills
Listing and handling skills
Details:
Staff Opportunity after a 2 year
Rotational shift ( 8 working hours including 1 hour break)
2 days off Rotational
Location : Nasr city, tagamoaa
Salary: gross+ 1000 kpi+ 3000 transportation allowance)
Call Center
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Job Title
Call Center Agent – Hospital
Job Purpose
To handle incoming patient calls and inquiries, provide accurate information about hospital services, book appointments, and direct calls to the appropriate departments while ensuring high-quality customer service and patient satisfaction.
Key Responsibilities
Answer incoming calls from patients in a professional and courteous manner.
Book and manage patient appointments using the hospital's system.
Provide general information about hospital services, doctors, and departments.
Transfer calls to relevant departments or personnel when necessary.
Handle patient complaints, resolve issues, or escalate to the concerned team.
Confirm and follow up on patient appointments.
Maintain accurate patient records and update information in the system.
Adhere to hospital policies, procedures, and customer service standards.
Qualifications
Bachelor's degree or relevant diploma.
Previous experience in customer service or call center (preferably in healthcare).
Strong communication and interpersonal skills.
Proficiency in using computers and call center systems.
Good command of English (additional languages are an advantage).
Ability to multitask and work under pressure.
Personal Skills
Excellent listening and problem-solving skills.
Professional, polite, and patient attitude.
Team player with high commitment to work.
Fast learner with attention to detail.
Working Conditions
Shift-based schedule (morning/evening).
Office environment with call handling systems and headsets.
Call canter
Posted today
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Company Description
As a specialist in renewable energy call centers, we are recruiting beginner phone advisors to meet our clients' needs by providing excellent customer service. No experience is required for this role. If you have a good command of the French language and are eager to learn, we will provide the necessary training.
Role Description
This is a full-time, on-site role located in Cairo, Egypt. The call center representative will be responsible for answering customer inquiries, providing information about renewable energy products, handling customer complaints, and ensuring customer satisfaction. The representative will also manage and document each customer interaction accurately in the company's systems.
Qualifications
- Strong communication skills and proficiency in English B1
- Customer service skills, including patience and professionalism
- Problem-solving and active listening skills
- Basic computer skills and familiarity with customer service software
- Ability to work effectively in a team
- Willingness to learn and adapt to new information and procedures
For university graduates only.
Call Center
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Hiring: Customer Support Agents (Arabic Account)
Maadi | Rotational Shifts | Late shift transport
• Bachelor's degree |
• Support via calls & emails
• Up to EGP 12K gross (incl. KPIs)
• EGP 1,750 transport allowance
• Social & family insurance
Send English voice note via WhatsApp:
- CustomerService #CallCenter #FreshGrads #Maadi #Cairo #Career
Call Center
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HIGHEST SALARIES IN THE MARKET
We are hiring graduates and undergraduates (Fluent in English)
•Undergraduates without attendance
•Location: 5th Settlement
•Net Salary: Up to 18.5K
•KPIs in Euros
•24/7 Transportation
•Gym Access
•VPN Line Allowance
•Discounts at various stores across Egypt
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Call Agent
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Role Description
This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for answering customer inquiries, resolving issues, and ensuring customer satisfaction. They will also manage customer support communications through phone, email, and chat, as well as maintain detailed records of interactions and transactions. The role includes addressing customer complaints or concerns, providing information about products and services, and ensuring a positive customer experience.
Qualifications
- Customer Service Representatives, Customer Service, and Customer Support skills
- Experience in ensuring Customer Satisfaction and enhancing Customer Experience
- Strong problem-solving and conflict resolution skills
- Excellent verbal and written communication skills
- Ability to work collaboratively in an on-site environment in Cairo
- Bachelor's degree in a relevant field or equivalent work experience
Call Agent
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Company Description
RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. RAYA CX delivers from highly skilled labor markets, providing integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Qesm 2nd 6 October. The Customer Service Representative will handle day-to-day tasks including addressing customer inquiries, providing exceptional customer support, and ensuring customer satisfaction. Responsibilities also include managing customer experience, resolving issues, and maintaining high levels of customer service standards.
Qualifications
- Experience in Customer Service, Customer Support, and maintaining Customer Satisfaction
- Ability to enhance and manage Customer Experience
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficiency in using customer support technology and software
- High level of patience, empathy, and professionalism
- Previous experience in a similar role is a plus
- Bachelor's degree or equivalent experience preferred
Call center
Posted today
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Company Description
RAYA Customer Experience (RAYA CX) offers next-generation BPO and customer experience management services for clients across various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Call Center Team Leader, based in Cairo, Egypt. The Call Center Team Leader will be responsible for supervising day-to-day activities in the call center, managing and supporting team members, monitoring performance metrics, and ensuring customer satisfaction. The role involves providing guidance and training to team members, handling escalated customer issues, and implementing strategies for continuous improvement in service delivery and team efficiency.
Qualifications
- Strong Interpersonal Skills and Communication skills
- Analytical Skills and the ability to monitor and improve performance metrics
- Commitment to Customer Satisfaction and excellence in Customer Service
- Proven leadership ability and experience in a supervisory role
- Ability to work in a fast-paced, high-pressure environment
- Bachelor's degree in Business Administration, Communications, or a related field is preferred