25 No Experience jobs in Egypt

**Job Title:** Customer Experience Partner - CXP
**Hiring Manager:** Ahmed Refat - RD Sales and Customer Engagement Head
**Job Purpose**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
**Take the Lead Values**
**Aim Higher**
_Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._
**Act for Patients**
_Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._
**Be Bold**
_Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._
**Lead Together**
_Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belongin_ g.
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

**Job Title:** Customer Experience Partner - CXP
**Hiring Manager:** Rare Disease Sales and Customer Engagement Lead
**Job Purpose / Priorities**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Organization**
+ Report to Commercial Lead.
+ Direct reports: N/A
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
+ **Take the Lead Values** **Aim Higher** _Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._ **Act for Patients** _Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._ **Be Bold** _Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._ **Lead Together** _Build trust and collaborate openly on our shared goals, celebrate collective wins s and foster a sense of belonging._
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

**Job Title:** Customer Experience Partner - CXP
**Hiring Manager:** Ahmed Refat - RD Sales and Customer Engagement Lead
**Job Purpose / Priorities**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Organization**
+ Report to Commercial Lead.
+ Direct reports: N/A
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
**Take the Lead Values**
**Aim Higher**
_Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._
**Act for Patients**
_Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._
**Be Bold**
_Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._
**Lead Together**
_Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging._
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

Full responsibility for overall team performance and culture.
- Delivering team minimums to the team including team meetings, coaching o2os, feedback spaces.
- Tracking the team performance and escalating the violations of the team regarding floor rules,performance, or QA standards.
- Real time monitoring for teamwork including the off days and official vacations if the team led working based on the set schedule.
- Informing all the team members about all the updates and changes.
- Solving the team issues and escalating these issues when needed.
- Being accountable for side rules such as communication with IT, CS system administration, side projects, etc.
- Raising the red flags about the technical issues, the strategical issues, and the major product issues daily.
- Maintaining a healthy culture within the team aligning with the company’s culture.
- Minimum 5 years experience in a call center environment.
- Minimum 3 years of experience as a leader (managing voice & non voice teams).
- Bachelor’s Degree.
- E-commerce Past Experience
- Awareness of voice and non-voice KPIs.
- Awareness of Zendesk is a plus.
- Excellent in Arabic and English.

Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts Selling products of commercial value and contributing to profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveller experience in each situation Resolves moderately complex problems with potentially non-standard and multi-destinations, ticket exchanges, and complex fares Escalates more complex problems to more experienced staff Assignments include both routine and non-routine work.

**Experience**:

- travel industry: 2 years (preferred)
- ticketing procedures (Amadeus): 2 years (preferred)

**Language**:

- Excellent command of English spoken and written (preferred)

The Role Job description

Lead development of features, experiments, technical projects, and complex systems
Translate application storyboards and use cases into functional applications
Design, build, and maintain efficient, reusable, and reliable code
Evolve Aman products and systems architecture and improve the organization's software
Ensure the best possible performance, quality, and responsiveness of applications
Help maintain code quality, organization, and automatization
Develop documentation throughout the software development life cycle

Skills

• B.Sc. in the field of computer science or relevant field
• 3+ years' experience in a managerial role
• 6-8 years of progressive experience in software development, UX design, and development, with a focus on web and mobile applications
• Must have experience developing performance-critical applications that run in a production environment using backend languages/frameworks such as Python or NodeJS (value added: Java, Scala)
• Working experience with agile, analytics, A/B testing, and GIT flow is important
• Excellent HTML/CSS and JavaScript skills are preferred
• Expert level in modern mobile and server coding and design practices, for example, Clean Code, VIPER, MVVM, MVP, SOLID principles, and TDD
• Experience in multiple platforms including iOS, Android, Web, and API service

Requirements About the company Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations. Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania. Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.

**Additional Information**
**Job Number** 25126315
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25115244
**Job Category** Golf, Fitness, & Entertainment
**Location** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt, 11757VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Purpose

Responsible for ensuring that we deliver outstanding customer service to our global customer base by leading and motivating their team.

Job Responsibilities

Mentor the team on how to provide the best customer experience throughout customer engagements
Monitor customer conversations and making sure that they are up to our quality bar
Develop and nurture a strong team culture - focused on the customer while also living our company values
Manage the technical growth and career development of the team members
Mentor the team on deeply understanding all the technical aspects of our service in coordination with the Product and the Engineering teams
Mentor the managers on the team to develop as leaders
Partner with adjacent cross-functional teams to deliver a best-in-class customer experience
Develop strategies for how to service our rapidly growing global customer base, including 24x7 coverage over a variety of channels
Implement, monitor, and ensure that we are delivering on our customer response time SLAs
Owning the customer satisfaction targets for each quarter
Evaluate and implement the tooling and systems to deliver great customer outcomes
Act as a point of escalation for customer issues.

Job Requirements

Bachelor's degree in Computer Science or related fields.
13-15 years of relevant experience with at least 5 years in a management or a leadership role.
Outstanding leadership and mentoring abilities.
Outstanding ability to multitask management and escalations of critical issues simultaneously.
Capability to foster teamwork within a collaborative culture.
Outstanding presentation skills and experience presenting to various levels of management.