49 Network Support jobs in Egypt

Job Title:
Network Engineer II
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Network Engineer's role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings.
The Network Engineer will report to our Group Manager in Global Network.
Main Responsibilities:
+ Positive contribution on knowledge transfer, investing extra time and energy to inspire in building more creative and higher performing team
+ Network Support scope for EMEA locations on weekly time Monday to Friday, 24x7x365 support with regional on call monthly rotation
+ Provide support framework for our teams and provide in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix.
+ Design and implement new network and security related products and work with the Core Network team to understand the existing core network, and to ensure new services are integrated correctly.
+ Document completed services and perform a handover to other departments for in-service delivery
+ Follow Service Transition and Change Control procedures for production platforms and services
+ Adherence to all internal policies associated with PCI and ISO27001 certification standards Compliance with our internal client's procedures
+ Handling and protection of Our Client information
+ Reporting of security events
+ Implementing appropriate procedures
+ Network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components
+ Perform capacity planning for management reviews of the network overall performance/health
+ Keep up-to-date with data and voice security standards and best practices
+ Manage Cisco routers & switches, Fortinet, Cisco, Palo ALto UTM firewalls.
What you need to have:
+ 2-5 years of experience with multi vendors either Cisco ASA, Fortigate, Palo alto along with additional other vendors hands-on experience
+ 2-5 years of experience in core network technologies including Cisco and Fortinet
+ 2-5 years of experience with routing protocols including OSPF,EIGRP and BGP
+ 2-5 years of experience with of Service Level Agreement, QOS.
+ 2-5 years of experience with LAN environment including VSS, STP , Stackwise virtual and various trunking protocols and security features, SIP and Voice related services.
+ Cisco certification CCNA , CCNP would be advantageous
+ Bachelor's Degree
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time2025-10-30
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Cairo, Egypt
- Posted 3 hours ago
- Expires in 2 months
- Ref:JB4583948

**New**

**Job Details**:

- Job Location
- Cairo, Egypt
- Job Role
- Information Technology
- Employment Status
- Full time
- Employment Type
- Employee
- Number of Vacancies
- 1
- Career Level
- Mid Career
- Years of Experience
- Min: 2 Max: 5
- Residence Location
- Egypt
- Nationality
- Egypt
- Degree
- Bachelor's degree
- Responsible for ensuring the proper implementation, monitoring, and maintenance of network equipment and systems such as access control, surveillance etc. for NOC infrastructure projects.
- Supervising the proper implementing for the required core network infrastructure and FTTH access network.
- Monitor Network equipment performance and availability and recommend enhancements.
- Participate in configuring network switches, routers etc.
- Ensuring the compliance with best practices, and policies and procedures in Operator NOC.
- Planning and documenting of network equipment.
- Creating and maintaining technical documentation.
- Providing the guidance for network team members to meet their objectives and provide necessary guide & support
- Testing and evaluating new technologies
- Implementing required network infrastructure, finding and fixing network faults, putting in place preventative maintenance schedules.
- Installing new software and hardware, setting up user-accounts, permissions and passwords, maintaining adequate security, giving technical support to end-users.

**Skills**:
Bachelor’s degree in Engineering, Information Technology, or related field.

CCNA or Equivalent is a must.

2 - 5 years of relevant experience in technology.

Word Processing, Spread Sheet, and Presentations

Responsible for the design, implementation, and maintenance of the core network infrastructure.
- Configure and optimize core network components including routers, switches, load balancers, and firewalls.
- Collaborate with cross-functional teams to ensure network performance and reliability.
- Monitor and analyze network traffic to identify and resolve any issues.
- Participate in network capacity planning and expansion projects.
- Implement security measures to protect the core network infrastructure.
- Stay updated with industry trends and emerging technologies in networking.

**Requirements**:
Bachelor'sr Degree in Communications / Computer Engineering
**For Engineer**: Minimum 1-3 Years of experience in Data Networking, Senior Engineer
**For Senior Engineer**: Minimum 3-6 Years of experience in Data Networking
CCNA is a minimum requirement.
Good Knowledge of Networking, preferably CISCO products and technologies
Routing & Switching (Routing protocols such as EIGRP, OSPF, BGP)
Data Center Networking (ACI, OTV,)
NETWORK PROGRAMABILITY
Network Security techniques (Encryption, dot1x)
CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI

**Skills**:Good command of English and Arabic languages
Good Communication and Presentation skills
Incident handling
Monitoring infrastructure
Reporting
Tracking Issues
Troubleshooting the Problems
Good Analytical Thinking and Problem-Solving

**Senior Network Engineer - Egypt**

The Senior Network Engineer (Resident Engineer - RE) is a highly technical role, providing post-sales on-site support of Juniper Networks Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers’ network. The nature of this engagement is shift based, that means, the engineer is expected to work with team members in rotating shift to provide the end customer 24x7 on-site support. This position will be based on customer location at Cairo/Egypt.

**Responsibilities**

This is a fixed term 1 year contract that can be renewed. The job is located on-site at the customer NOC and requires working on varying shifts. On-site technical support to the Customer may require the RE:

- To hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs when working during the day shift.
- To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and postproduction issues. 24x7 shift work (either 8 or 12 Hours shifts)
- To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution
- During the customer’s working hours, work on developing network optimization and configuration reviews.
- Develop and execute network changes methods and procedure and migration plans based on the customer requirements.
- Develop scripts and able to work on SDN and network automation
- To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
- To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- To train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products
- To assist the Customer to develop Network Operating and Equipment Operating Procedures
- Support design and operations and panning of Juniper EX, SRX and MX Series network products within the Customer infrastructure.
- The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

**Minimum Qualifications**
- Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analyzers.
- A detailed understanding of Ethernet Switching, the protocols surrounding IP service provider networks. These skills should include: Strong Knowledge about Routing Protocols, L2 Switching, Spanning Tree, VLAN and VLAN manipulation, TCP/IP fundamentals. IP subnetting and supernetting and hierarchical routing principles, Routing protocol operation (OSPF, ISIS and BGP), Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, DHCP, VPLS, Routing Protocols, etc.) ,
- Experience with Juniper security SRX-Series or Network security concepts is required.
- Basic/Advanced Switching knowledge: Learning, Flooding, Filtering, VLAN approach, Link Aggregation (static+dynamic with LACP), Spanning Tree (in particular RSTP, MSTP and VSTP), usage of RTG, Redundant technologies: VRRP, Juniper VC, mixed VC technologies and Data Center : EVPN/VXLAN.
- Strong knowledge of IP, NAT, IPSec, Security Rule processing, and Application Layer Gateway.
- Understanding of Clustering and basic infrastructure protocols like, SYSLOG, SNMP, DNS, NTP and RADIUS
- Strong understanding and expert level knowledge about core routing and Service Provider Network design and Architecture.
- Excellent understanding of MPLS, MPLS Traffic Engineering, L3VPN, Multicast, Multicast over VPN, VPLS, L2VPNs and seamless MPLS.
- Strong Scripting capabilities (using Python, Ansible and other coding languages)
- A detailed understanding of Layer 1 and 2 protocols including SDH, SON

**Responsibilities**:

- Interface with Engineering and assist the customer with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
- Other duties as assigned

**Qualifications**:

- Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certification.
- Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting Enterprise networking or web security products.
- Experience with operating systems such as Linux, Unix, and Free BSD.
- Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
- Working knowledge of Apache and IIS Web Server administration
- Working Knowledge of networking and security products and enterprise Network Infrastructure
- CCNA certificate or equivalent experience
- Familiarity with:

- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
- authentication systems such as LDAP, MS AD etc
- VPN technologies such as IPSec and VPN clients
- Scripting knowledge (SHELL, Python, Perl) not required, a plus.

**Salary**:

- 15000 l.E

**Requirements**:

- Fluency in English is A Must.

**Benefits**:

- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.

**Role Description**

**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent

Industry
- Outsourcing and Offshoring Consulting

Employment Type

Full-time

**Job Types**: Full-time, Permanent

Pay: E£15,000.00 per month

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Proficiency in English is a must
- Technical background is a major plus

**Job Types**: Full-time, Contract
Contract length: 12 months

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English fluently (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.

**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career

**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.