7 Network Operations Center jobs in Egypt

Cairo, Egypt
- Posted 3 hours ago
- Expires in 2 months
- Ref:JB4583948

**New**

**Job Details**:

- Job Location
- Cairo, Egypt
- Job Role
- Information Technology
- Employment Status
- Full time
- Employment Type
- Employee
- Number of Vacancies
- 1
- Career Level
- Mid Career
- Years of Experience
- Min: 2 Max: 5
- Residence Location
- Egypt
- Nationality
- Egypt
- Degree
- Bachelor's degree
- Responsible for ensuring the proper implementation, monitoring, and maintenance of network equipment and systems such as access control, surveillance etc. for NOC infrastructure projects.
- Supervising the proper implementing for the required core network infrastructure and FTTH access network.
- Monitor Network equipment performance and availability and recommend enhancements.
- Participate in configuring network switches, routers etc.
- Ensuring the compliance with best practices, and policies and procedures in Operator NOC.
- Planning and documenting of network equipment.
- Creating and maintaining technical documentation.
- Providing the guidance for network team members to meet their objectives and provide necessary guide & support
- Testing and evaluating new technologies
- Implementing required network infrastructure, finding and fixing network faults, putting in place preventative maintenance schedules.
- Installing new software and hardware, setting up user-accounts, permissions and passwords, maintaining adequate security, giving technical support to end-users.

**Skills**:
Bachelor’s degree in Engineering, Information Technology, or related field.

CCNA or Equivalent is a must.

2 - 5 years of relevant experience in technology.

Word Processing, Spread Sheet, and Presentations

Responsible for the design, implementation, and maintenance of the core network infrastructure.
- Configure and optimize core network components including routers, switches, load balancers, and firewalls.
- Collaborate with cross-functional teams to ensure network performance and reliability.
- Monitor and analyze network traffic to identify and resolve any issues.
- Participate in network capacity planning and expansion projects.
- Implement security measures to protect the core network infrastructure.
- Stay updated with industry trends and emerging technologies in networking.

**Requirements**:
Bachelor'sr Degree in Communications / Computer Engineering
**For Engineer**: Minimum 1-3 Years of experience in Data Networking, Senior Engineer
**For Senior Engineer**: Minimum 3-6 Years of experience in Data Networking
CCNA is a minimum requirement.
Good Knowledge of Networking, preferably CISCO products and technologies
Routing & Switching (Routing protocols such as EIGRP, OSPF, BGP)
Data Center Networking (ACI, OTV,)
NETWORK PROGRAMABILITY
Network Security techniques (Encryption, dot1x)
CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI

**Skills**:Good command of English and Arabic languages
Good Communication and Presentation skills
Incident handling
Monitoring infrastructure
Reporting
Tracking Issues
Troubleshooting the Problems
Good Analytical Thinking and Problem-Solving

**Senior Network Engineer - Egypt**

The Senior Network Engineer (Resident Engineer - RE) is a highly technical role, providing post-sales on-site support of Juniper Networks Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers’ network. The nature of this engagement is shift based, that means, the engineer is expected to work with team members in rotating shift to provide the end customer 24x7 on-site support. This position will be based on customer location at Cairo/Egypt.

**Responsibilities**

This is a fixed term 1 year contract that can be renewed. The job is located on-site at the customer NOC and requires working on varying shifts. On-site technical support to the Customer may require the RE:

- To hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs when working during the day shift.
- To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and postproduction issues. 24x7 shift work (either 8 or 12 Hours shifts)
- To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution
- During the customer’s working hours, work on developing network optimization and configuration reviews.
- Develop and execute network changes methods and procedure and migration plans based on the customer requirements.
- Develop scripts and able to work on SDN and network automation
- To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
- To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- To train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products
- To assist the Customer to develop Network Operating and Equipment Operating Procedures
- Support design and operations and panning of Juniper EX, SRX and MX Series network products within the Customer infrastructure.
- The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

**Minimum Qualifications**
- Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analyzers.
- A detailed understanding of Ethernet Switching, the protocols surrounding IP service provider networks. These skills should include: Strong Knowledge about Routing Protocols, L2 Switching, Spanning Tree, VLAN and VLAN manipulation, TCP/IP fundamentals. IP subnetting and supernetting and hierarchical routing principles, Routing protocol operation (OSPF, ISIS and BGP), Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, DHCP, VPLS, Routing Protocols, etc.) ,
- Experience with Juniper security SRX-Series or Network security concepts is required.
- Basic/Advanced Switching knowledge: Learning, Flooding, Filtering, VLAN approach, Link Aggregation (static+dynamic with LACP), Spanning Tree (in particular RSTP, MSTP and VSTP), usage of RTG, Redundant technologies: VRRP, Juniper VC, mixed VC technologies and Data Center : EVPN/VXLAN.
- Strong knowledge of IP, NAT, IPSec, Security Rule processing, and Application Layer Gateway.
- Understanding of Clustering and basic infrastructure protocols like, SYSLOG, SNMP, DNS, NTP and RADIUS
- Strong understanding and expert level knowledge about core routing and Service Provider Network design and Architecture.
- Excellent understanding of MPLS, MPLS Traffic Engineering, L3VPN, Multicast, Multicast over VPN, VPLS, L2VPNs and seamless MPLS.
- Strong Scripting capabilities (using Python, Ansible and other coding languages)
- A detailed understanding of Layer 1 and 2 protocols including SDH, SON

**Responsibilities**:

- Interface with Engineering and assist the customer with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
- Other duties as assigned

**Qualifications**:

- Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certification.
- Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting Enterprise networking or web security products.
- Experience with operating systems such as Linux, Unix, and Free BSD.
- Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
- Working knowledge of Apache and IIS Web Server administration
- Working Knowledge of networking and security products and enterprise Network Infrastructure
- CCNA certificate or equivalent experience
- Familiarity with:

- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
- authentication systems such as LDAP, MS AD etc
- VPN technologies such as IPSec and VPN clients
- Scripting knowledge (SHELL, Python, Perl) not required, a plus.

Duties & Responsibilities:

- Troubleshooting and fault isolation on PC’s, 60%
- Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20%
- Provides full user PCs support to customs employees in site.20%

**III: Basic Qualification**:
A: Education:
(Bachelor degree in Computer Science or a related field
B: Experience:
Two years experience in desktop hardware, software, and peripherals in a networked environment.
Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting.
Experience working independently with strong self-motivation and time management skills.
Ability to work independently with mínimal supervision.
Ability to work and help non-technical desktop users.

**C: Skills**:
Languages:Arabic / English
Computer: windows, Microsoft office, PCs, printers, scanner
Other:
**D: Training Required**:
At leastA+, MCSE

Minimum time required in the job to fully performance the duties:
**Competencies**:
Communication Skills
Team skills
Ability to learn
Initiative
Customer focus

**Key Performance Indicators**:
Creative Problem Solving and Decision Making
Customer Service Excellence
Team Spirit
Interpersonal Communication
Work Ethics

**Basic Duties & Responsibilities**
A: (Title - Subject):
Troubleshooting and fault isolation on PC’s, 60%
Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20%
Provides full user PCs support to customs employees in site.20%
: Basic Qualification:
A: Education:
(Bachelor degree in Computer Science or a related field
B: Experience:
Two years experience in desktop hardware, software, and peripherals in a networked environment.
Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting.
Experience working independently with strong self-motivation and time management skills.
Ability to work independently with mínimal supervision.
Ability to work and help non-technical desktop users.

**C: Skills**:
Languages:Arabic / English
Computer: windows, Microsoft office, PCs, printers, scanner
Other:
**E: Minimum time required in the job to fully performance the duties**:
Competencies:
Communication Skills
Team skills
Ability to learn
Initiative
Customer focus

**Key Performance Indicators**:
Creative Problem Solving and Decision Making
Customer Service Excellence
Team Spirit
Interpersonal Communication
Work Ethics

**Job Features**:

- Job Category- Information Technology (IT)- Job Level- Experienced - Non Managerial- Location- Cairo

**About this opportunity!**

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**What you will do**
- Responsible for operation & management of network security devices.
- Manage and troubleshoot in Multi-vendor Firewalls, IPSs, Authentication servers, Token server, Load balancers, DDOS mitigation solution.
- Managing & Securing Gi traffic from GGSNs to customer Internet gateway firewalls.
- Managing & Securing communications among IN, VAS, IT, IP-RAN, OSS, SS7/SIGTRAN, NOC, Gi.etc. nodes.
- Responsible for data traffic performance passing through firewalls and investigation/troubleshooting in case of incidents or any abnormalities.
- Responsible for defining threats and put action plan for mitigation.
- Implementation of all security access requests.
- Responsible for all Security IP-backbone expansions, replacements & new plans.
- Handling urgent cases out of business hours. (on-call hours)
- Handling 3PP Cases with vendors.

**You will bring**
- Bachelor level, in engineering, Telecommunications/IT/Computer science.
- Has a proven history in Scripting and automation will be preferred.
- Hands-on experience in installation and management for different Firewalls vendors (Juniper SRX, Fortinet,.).
- Hands-on experience in installation and management for F5 Modules (LTM, AFM, ASM, and GTM).
- 3-5 Years of experience in the Security domain.
- Familiar with Telecom operators Network.
- Good presentation and communication skills.
- Customer Relationship Management skills.
- JNCIP-SEC is a must and F5 certificates will be considered.

**Additional Requirements**:

- Knowledge of Managed Service telecom operations practice
- Knowledge sharing and collaboration skills
- Ericsson knowledge
- written and verbal English skills
- Delivering results, analyzing & meeting customer expectations
- Working with people
- Creating & innovating

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build never seen before solutions to some of the world’s toughest problems. You´l be challenged, but you won’t be alone. You´l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) | Egypt : Cairo : Smart Village | Egypt : Cairo : Cairo
Req ID: 691906