22 Member Services jobs in El Khanka

**Job Number** 22123290

**Job Category** Rooms & Guest Services Operations

**Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

As a Sr HR Services Administrator here at Honeywell, you will play a crucial role in managing and delivering high-quality HR services to our organization. Your responsibilities will include overseeing HR operations, managing employee data and records, and ensuring compliance with HR policies and procedures. By providing efficient and effective HR support, you will contribute to creating a seamless employee experience and enabling the success of our workforce.
In this role, you will impact the organization by leading the operations and implementation of time and attendance systems, streamlining processes, and improving accuracy, resulting in better workforce management and increased productivity. Your ability to identify productivity and cycle time improvement opportunities will drive continuous improvement in daily operations and projects, ultimately enhancing the efficiency of HR services.
Key Responsibilities
+ Process HR transactions related to employee onboarding, offboarding, changes in employment status, and other HRrelated activities
+ Ensure data accuracy and compliance with HR policies and regulations
+ Assist in the administration of employee benefits programs, including enrollment, changes, and inquiries
+ Collaborate with benefits providers to resolve issues and ensure accurate processing
+ Stay informed about HR laws, regulations, and company policies
+ Identify opportunities to streamline HR processes and enhance the efficiency of HR services
+ Maintain accurate records of HR transactions and inquiries
+ Generate regular and adhoc reports to monitor HR services performance and identify trends
YOU MUST HAVE
+ 2+ years of experience in HR, with a focus on HR operations and service delivery
+ Strong knowledge of HR policies, procedures, and best practices
+ Experience in managing HR systems and data, with proficiency in HRIS software
WE VALUE
+ Bachelor's degree in Human Resources, Business Administration, or related field
+ Customer-focused mindset and commitment to delivering high-quality HR services
+ Ability to work in a fast-paced and dynamic environment, managing multiple priorities
+ Strong analytical skills to analyze HR data and identify trends
+ Experience in process improvement and driving operational excellence
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

As a Sr HR Services Administrator here at Honeywell, you will play a crucial role in managing and delivering high-quality HR services to our organization. Your responsibilities will include overseeing HR operations, managing employee data and records, and ensuring compliance with HR policies and procedures. By providing efficient and effective HR support, you will contribute to creating a seamless employee experience and enabling the success of our workforce.
In this role, you will impact the organization by leading the operations and implementation of time and attendance systems, streamlining processes, and improving accuracy, resulting in better workforce management and increased productivity. Your ability to identify productivity and cycle time improvement opportunities will drive continuous improvement in daily operations and projects, ultimately enhancing the efficiency of HR services.
Key Responsibilities
+ Process HR transactions related to employee onboarding, offboarding, changes in employment status, and other HRrelated activities
+ Ensure data accuracy and compliance with HR policies and regulations
+ Assist in the administration of employee benefits programs, including enrollment, changes, and inquiries
+ Collaborate with benefits providers to resolve issues and ensure accurate processing
+ Stay informed about HR laws, regulations, and company policies
+ Identify opportunities to streamline HR processes and enhance the efficiency of HR services
+ Maintain accurate records of HR transactions and inquiries
+ Generate regular and adhoc reports to monitor HR services performance and identify trends
YOU MUST HAVE
+ 2+ years of experience in HR, with a focus on HR operations and service delivery
+ Strong knowledge of HR policies, procedures, and best practices
+ Experience in managing HR systems and data, with proficiency in HRIS software
WE VALUE
+ Bachelor's degree in Human Resources, Business Administration, or related field
+ Customer-focused mindset and commitment to delivering high-quality HR services
+ Ability to work in a fast-paced and dynamic environment, managing multiple priorities
+ Strong analytical skills to analyze HR data and identify trends
+ Experience in process improvement and driving operational excellence
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
ServiceNow is changing the way people work?With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and?be?more scalable than ever before?
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Team Description
Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from 'ideation to expiration', and we are a key influencer of the employee experience by way of our workspaces, services and amenities.
Job Description
We are seeking an experienced Workplace Services Site Lead in (location) to coordinate and oversee day-to-day facilities management, employee programs, and meeting & events responsibilities. As the WPS Site Lead, you will oversee Workplace Services (WPS) Operations, and stakeholder engagement for the site. This position requires an on-site presence (5 days/week, 8am-5pm M-F) and is available for emergency response 24/7/365.
Key responsibilities include:
· Oversee WPS on site programs, including but not limited to soft services, meeting room and event services, office supplies, amenities & perks, move management, and landlord interactions.
· Manage vendors including, but not limited to maintenance, HVAC, electrical, security, janitorial, furniture and kitchen services to ensure proper delivery of their services.
· Engage and coordinate with key stakeholders, providing updates and incorporating their feedback into improving workplace experience program and operational decisions. Collaborate with Employee Services and Experience & Events Leads to ensure seamless service delivery and engagement.
· Effectively utilize our ServiceNow platform, including receiving and reviewing requests, assigning or completing work orders, and tracking completion/closeout of tasks and requests.
· Manage the location's operating expense budget pertaining to local responsibilities. Responsible for actively managing budgets, track work to cost centers, and provide regular budget updates
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ At least 3 years' experience work place coordination role
+ Must have worked in a fast-paced environment
+ Previous management experience is desired
+ A Facilities and H&S related qualification is desirable
JV20
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**VMware Professional** **Services Worldwide Center** Engineering** **designs and builds integrations of VMware and 3rd party products into complete solutions and develops additional capabilities to existing products. Our solutions commonly are the backbone of global enterprise private and public clouds.

As part of a Professional Services Center of Excellence (PS CoE) organization, you will be working on global projects with other talented and passionate experts in customer-oriented teams.

**What is a Typical Day?**

As seasoned Quality Engineer you will be involved in the entire software development process to ensure the quality of the final solution as part of global cross-functional team. You will use equally manual and/or automated testing approaches do accomplish the goals. Depending on the project type you might be working on several small to medium size projects simultaneously or in a single bigger project. You will be communicating directly with customers, development team, partners and stakeholders, being the advocate about and consulting for meeting the quality standards of the organization and the customer.

**Day to day you would**:

- Architect quality management strategy and systems for waterfall and continues integration / continuous delivery approaches
- Build, setup, integrate and configure tools and platforms to accomplish the test strategy
- Prepare test plans, test cycles and test cases for Acceptance, System and Integration testing and applicable automation around.This might consist of all or part of functional, non-functional (performance, security, availability and etc), environment, components, libraries, packages, api and etc.
- Plan and manage the quality throughout the full execution lifecycles including execution of test strategy, plans, cycles and test cases manual or automated
- Contribute to and control the quality of the requirements
- Collaboration with and consulting of end customers, partners, and software development teams
- Customer expectations and alignment management regarding testing strategy
- Monitoring, control and reporting on the quality management process
- Identify product defects, tracks and report them
- Participate on optionally manage regular reviews and continuous improvement

**What would you need to be successful?**
- Solid understanding of the software development and testing lifecycle, DevOps practices, Agile (Scrum, Kanban in particular) and waterfall processes and methodologies
- Experience with virtualization, IP networking and administering Linux & Windows operating systems
- Experience with manual and automation software testing ideally for custom software development
- Experience with setting up and working with Cloud Native and DevOps technologies, principles and practices like self-service, source control management, definition managed infrastructure, CI/CD, and etc.
- Experience in troubleshooting technical across the OSI layers ideally
- Used to work in distributed, multinational and multi-cultural environment,
- Autonomous, pro-active and goal oriented
- Excellent communication skills in English both speaking and writing

**What additionally would be helpful for your success?**
- Git, Atlassian suit (Jira, Confluence, Bamboo, Stash), Jasmine, Cucumber, Ansible, Terraform, Jenkins and VMware product suit
- Experience with configuration & management of firewalls / load balancers is an advantage
- Knowledge on scripting (bash, PowerShell) and programming (Java script)
- Consulting background
- Knowledge of German, French, Spanish, Chinese or Japanese languages

**Some Open Source Work**:
**VMware Products References**:
**Perks**
- Flexible working time
- Diverse team and fresh team culture
- Kids-oriented programs - summer schools and events, health insurance plans
- Trainings and personal development opportunities
- Gradual onboarding, individual plan

**VMware offers**:

- Attractive compensation package - competitive salary, flexible bonus scheme, company sponsored mobile phone plan and additional long term incentives
- Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of world-wide IT professionals
- Healthy work environment - company sponsored medical program, food and beverage program, sport activities, open communication
- Work-life balance - 25 days paid vacation, regular team buildings and celebrations

As part of the VMware global standards for integrity you will be required to go through a pre-employment screening process before you join

**Equal Employment Opportunity Statement**

VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory d

Description
Description
Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and shaping the way the biggest brands work with Amazon?
Sounds great. What will I be working on?
As Brand Specialist, you will be part of the Strategic Vendor Services (SVS) team, which provides a suite of services designed to help Amazon's most strategic brands working across all key areas of retail business. You will work with vendors supplying the top brands on Amazon, acting as the main point of contact for them. Your priority will be to work backwards from the customer, identifying inputs to grow your brands and improve their performance. You will do this while facilitating great business relationships and ensuring vendors' satisfaction with the service.
Key Responsibilities As a Brand Specialist Are:
- Own the relationship end-to-end with top brands
- Partner internally with key retail functions to contribute to the definition of priorities and operational goals according to the brands' needs
- Partner with our Media Team to insure best in class event execution
- Define joint business plans and assist in delivering impact for the brands you support directly
- Regularly audit metrics to continually drive quality of the SVS experience and deliver targets
- Contribute to continuous enhancement and innovation within the SVS across MENA
Brand Specialists Work On a Variety Of Tasks For The Brands They Support, Typically Falling Within The Five Focus Areas. These Include But Are Not Limited To:
- Business Advice: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities
- Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability
- Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation
- Traffic: Analyzing traffic channels and working on initiatives to generate traffic by supporting the development, execution of marketing and merchandising campaigns
- Conversion: Planning and executing promotional activities and improving customer journey on Amazon
Alongside this, you will contribute to improving the efficiency of the service itself. We are constantly working to build scale for this service through the right set of tools and cross-functional collaboration including but not limited to Tech teams.
This role is available in Egypt and shifts are rotational.
This role offers 360 ?exposure to different areas of the industry e-commerce, opening a multitude of career paths.
Key job responsibilities
- Be the point of brand and category expertise for Amazon Tier 1 Vendors - serving as a trusted business advisor
- Help by innovating new solutions to complex business challenges
- Own and manage significant pool of Tier 1 Vendors
- Developing, selling, implementing, and evaluating business plans to deliver or exceed on the vendor improvement plans
- Collaborating with multi-functional teams (Marketing, Finance, Supply, Operations, among others)
- Managing and improving pricing, visibility, and availability for your brands
- Translate Category Business Plans into tangible action plans
- Develop productive working relationships with the vendors and create the mutually beneficial value
- Turn raw data and insights into actionable conclusions
- Use analytical tools and integrate various data systems to develop new insights
- Identify opportunities to improve our products, services, processes, systems, and tools
- Work with different parts of the Amazon business to implement improvement projects, including working with category teams, product teams, and technical support teams
Basic Qualifications
- Bachelor's degree in Business, Science, Engineering fields or Supply Chain with an excellent academic background
- Between 0 - 4 years of experience in key accounts management, projects management, customer facing roles or commercial roles
- Excellent analytical, problem solving and negotiating skills
- Advanced MS Office Skills (Excel proficiency is a must)
- MNCs experience especially in FMCG/E-commerce/Digital is preferred.
Preferred Qualifications
- Experience in digital and e-commerce space
- Brand management of portfolio/regional roles
- Previous Key Account Management experience is an advantage
- Experience in process improvement
- Experience managing large amounts of data
- Experience using analytical specific tools such as Google Analytics, SQL or HTML
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon Vendor Services (AVS) is a paid B2B service that aims to help strategic brands partner with Amazon.
As a Brand Specialist, you will gain 360-degree exposure to all areas of e-commerce, owning the end-to-end relationship with your brand and advising your key account management partners as a business expert.
You will define and implement tailor-made action plans to boost your brands' performance, monitor success metrics on a daily basis, and ensure the brand's experience of the AVS service is at the highest level.
Could you embrace the challenge of being a Brand Specialist at Amazon? Join us and from day one you will grow professionally, developing a unique set of skills through continuous training and strong partnership with your team, peers and stakeholders across different functions. Being a brand specialist is the starting point to accelerating your professional growth within a global leader in e-commerce. Come build the future with us!
Key job responsibilities
Collaborating with key retail functions such as Vendor Management, Supply chain management, Finance and Marketing, your role will focus on five crucial business areas:
· Business Advice: Identify opportunities based on deep data analysis and provide recommendations to improve sales and margin.
· Selection: Help grow selection by managing the launch of new products and improving discoverability.
· Availability: Drive supply-chain operational excellence by reducing costs, defects, lead times, and by managing stock in our fulfillment center.
· Traffic: Provide recommendations for the brand's marketing and advertising campaigns to promote new products/increase traffic or conversion
· Conversion: Plan and implement promotional activities and improve the customer journey on Amazon through enhanced content on detail pages.
A day in the life
1) Brand Specialists at Amazon - Jump Right In - see video Brand Specialists at Amazon. What do they do? - see video Qualifications
- Bachelor's degree in Business, Science, Engineering fields or Supply Chain with an excellent academic background
- Between 0 - 4 years of experience in key accounts management, projects management, customer facing roles or commercial roles
- Excellent analytical, problem solving and negotiating skills
- Advanced MS Office Skills (Excel proficiency is a must)
- MNCs experience especially in FMCG/E-commerce/Digital is preferred.
Preferred Qualifications
- Experience in digital and e-commerce space
- Brand management of portfolio/regional roles
- Previous Key Account Management experience is an advantage
- Experience in process improvement
- Experience managing large amounts of data
- Experience using analytical specific tools such as Google Analytics, SQL or HTML
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Job Description**
Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.
As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 3 years vendor (sales and marketing) experience. 7 years business experience with relevant computer applications or database/tools. Ability to implement the most advanced product features. Thorough knowledge of system and application design. In depth knowledge of competitors. Demonstrated project management skills. Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Ability to persuade others through presentations, demonstrations, and written communication. Ability to travel as needed. A/BS degree or equivalent, advanced degree highly desirable.
**As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).**
Career Level - IC4
**Responsibilities**
**Background:**
Advanced Customer Support (ACS) is a business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers.
ACS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. ACS SSAs work closely with the ACS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers, using their deep experience of IT support and managed services to capture customer requirements, fully explore all potential options and build compelling service propositions. The SSAs are focused on service solutions for Oracle cloud, on-premises and hybrid engagements, including leading edge and complex custom requirements.
ACS SSAs typically have a proven track record in successful delivery of IT services for mission critical environments and are experienced in services presales scenarios. They possess broad-based expertise in the area of mission critical production operations, support and managed services, along with sound industry experience in areas such as IT infrastructure, database, applications and cloud technologies. ACS SSAs has experience in standard service management (ITIL, DevOps etc) and project management best practices.
In addition to broad-based experience of IT services and technologies, each individual SSA typically has a deep expertise in specific services or technology area, and acts as the subject-matter lead in those areas within the team.
The ACS SSAs should have experience of service commercial propositions with regard to pricing, approvals, legal and contracting.
All ACS SSAs have extremely strong customer facing presentation and interaction skills, are capable of engaging at senior management and C-level and articulating service and technology solutions in terms of business value and risk.
**SCOPE:**
· Location: Cairo, Egypt
· Geographic area of responsibility: Middle East and Africa (MEA)
· Reports to: Director - CSS MEA Service Solution Architecture
· Languages: Fluent spoken and written English and Arabic language capability required
**What you'll do**
· To identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the ACS sales representative
· Work with the customer, ACS management and the xLoB account teams to:
- Understand the customer's business and IT strategic requirements and identify large scale ACS opportunities to assist the customer achieve its strategic goals
- Gather and assess customer needs, both business and technical and translates these into ACS service solutions
- Build and lead virtual teams associated with these large scale opportunities
· Effectively communicate with customers to be able to articulate both the high level principles and detail of all service components in a proposed customer solution
· Build customer loyalty through achieving a trusted advisor relationship
· Work proactively to build and leverage an effective and extensive network across Oracle xLoBs - be seen, respected and in demand across Oracle as a high value asset and an SME in service solutions
· Collaborate effectively internally and externally to ensure effective service solution design and development
· Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities
· Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle
· Demonstrate a strong understanding of the IT services competitive marketplace
· Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, commercial, product management
· Work with ACS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery
· Navigate Oracle internal tools and processes to effectively participate and enable ACS sales
· Transfers knowledge to other participant roles on the deal, account teams, delivery and across the ACS Service Solution Architect community
**What we'll offer you**
· A competitive salary with exciting benefits
· Flexible and remote working so you can do your best work
· Learning and development opportunities to advance your career
· An Employee Assistance Program to support your mental health
· Employee resource groups that champion our diverse communities
· Core benefits such as medical, life insurance, and access to retirement planning
· An inclusive culture that celebrates what makes you unique
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.
As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 3 years vendor (sales and marketing) experience. 7 years business experience with relevant computer applications or database/tools. Ability to implement the most advanced product features. Thorough knowledge of system and application design. In depth knowledge of competitors. Demonstrated project management skills. Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, closing techniques. Ability to persuade others through presentations, demonstrations, and written communication. Ability to travel as needed. A/BS degree or equivalent, advanced degree highly desirable.
**As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).**
Career Level - IC4
**Responsibilities**
**Background:**
Advanced Customer Support (ACS) is a business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers.
ACS Service Solution Architects (SSAs) are enhanced support and managed services presales subject matter experts. ACS SSAs work closely with the ACS sales teams during sales opportunities, interacting at senior levels within existing and new Oracle customers, using their deep experience of IT support and managed services to capture customer requirements, fully explore all potential options and build compelling service propositions. The SSAs are focused on service solutions for Oracle cloud, on-premises and hybrid engagements, including leading edge and complex custom requirements.
ACS SSAs typically have a proven track record in successful delivery of IT services for mission critical environments and are experienced in services presales scenarios. They possess broad-based expertise in the area of mission critical production operations, support and managed services, along with sound industry experience in areas such as IT infrastructure, database, applications and cloud technologies. ACS SSAs has experience in standard service management (ITIL, DevOps etc) and project management best practices.
In addition to broad-based experience of IT services and technologies, each individual SSA typically has a deep expertise in specific services or technology area, and acts as the subject-matter lead in those areas within the team.
The ACS SSAs should have experience of service commercial propositions with regard to pricing, approvals, legal and contracting.
All ACS SSAs have extremely strong customer facing presentation and interaction skills, are capable of engaging at senior management and C-level and articulating service and technology solutions in terms of business value and risk.
**SCOPE:**
· Location: Cairo, Egypt
· Geographic area of responsibility: Middle East and Africa (MEA)
· Reports to: Director - CSS MEA Service Solution Architecture
· Languages: Fluent spoken and written English and Arabic language capability required
**What you'll do**
· To identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the ACS sales representative
· Work with the customer, ACS management and the xLoB account teams to:
- Understand the customer's business and IT strategic requirements and identify large scale ACS opportunities to assist the customer achieve its strategic goals
- Gather and assess customer needs, both business and technical and translates these into ACS service solutions
- Build and lead virtual teams associated with these large scale opportunities
· Effectively communicate with customers to be able to articulate both the high level principles and detail of all service components in a proposed customer solution
· Build customer loyalty through achieving a trusted advisor relationship
· Work proactively to build and leverage an effective and extensive network across Oracle xLoBs - be seen, respected and in demand across Oracle as a high value asset and an SME in service solutions
· Collaborate effectively internally and externally to ensure effective service solution design and development
· Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities
· Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle
· Demonstrate a strong understanding of the IT services competitive marketplace
· Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, commercial, product management
· Work with ACS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery
· Navigate Oracle internal tools and processes to effectively participate and enable ACS sales
· Transfers knowledge to other participant roles on the deal, account teams, delivery and across the ACS Service Solution Architect community
**What we'll offer you**
· A competitive salary with exciting benefits
· Flexible and remote working so you can do your best work
· Learning and development opportunities to advance your career
· An Employee Assistance Program to support your mental health
· Employee resource groups that champion our diverse communities
· Core benefits such as medical, life insurance, and access to retirement planning
· An inclusive culture that celebrates what makes you unique
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.