107 Member Services jobs in Egypt

**Job Description Summary**
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
**Job Description**
**Roles & Responsibilities:**
**Delivers customer satisfaction:** Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction. Addresses all customer concerns/issues in a timely and satisfactory fashion.
**Application Installation, Configuration, Development & Upgrades:** Perform installation, configuration, customization to implement APM for customers in accordance with the function requirements and design. Provide technical support for APM projects.
**System Architecture & Technical Design:** Can update a standard system architecture based on the customer specifics. Can develop a standard technical design specification. Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.
**Effort Scoping / Estimation** : Can create a work breakdown structure and estimates for standard technical activities.
**Requirements Gathering:** Limited Experience in business processes and applications. Able to interview stakeholders to gain experience on business processes and can document in a structured way.
**Collaborate with cross functional teams:** Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process. Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required. Engage throughout the full lifecycle of assigned projects, influencing decisions on design and functionality to keep projects on track in terms of budget, time, and customer expectations.
**Qualifications/Technical Skills:**
+ Bachelor's degree or equivalent (defined as: High School Diploma/GED and 3+ years progressive experience in software services).
+ 6+ years' experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations.
+ Software skills in software analysis, design, methodology, and architecture
+ Programming experience in software development with Microsoft Visual Studio / Development tools.
+ Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures.
+ Experience with basic database administration like Restoring, Backup for both SQL and Oracle.
+ Strong experience with SQL Server Reporting Services and SQL Server Analysis Services is a plus.
+ Experience with commonly used EAM (Enterprise Asset Management) systems, such as SAP, Maximo, or Oracle EAM is a plus.
+ Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects.
+ Strong spoken and written English language skills.
+ Can lead small project (1-3 team members) team to achieve the desired technical outcome.
+ AWS Certified Cloud Practitioner is a plus.
+ Familiar in utilizing Lean methodology.
**Behavioral Competencies:**
+ Demonstrated ability to learn new software development practices, languages, and tools
+ Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting project execution.
+ Excellent complex problem solving and analytical skills
+ Work independently as well as part of the team.
+ Fosters a strong working relationship with customers in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients' perspective.
+ Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present. Implements clean, concise solutions that address the requirements.
+ Can work independently and respect the guidance of the business ethics and culture acting with humility with all colleagues, leading contractors and providing guidance to junior colleagues.
+ Must be willing to travel to work closely with our customers when required
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Job Number** 23011170

**Job Category** Food and Beverage & Culinary

**Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Team Description
Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from 'ideation to expiration', and we are a key influencer of the employee experience by way of our workspaces, services and amenities.
Job Description
We are seeking an experienced Workplace Services Site Lead in (location) to coordinate and oversee day-to-day facilities management, employee programs, and meeting & events responsibilities. As the WPS Site Lead, you will oversee Workplace Services (WPS) Operations, and stakeholder engagement for the site. This position requires an on-site presence (5 days/week, 8am-5pm M-F) and is available for emergency response 24/7/365.
Key responsibilities include:
· Oversee WPS on site programs, including but not limited to soft services, meeting room and event services, office supplies, amenities & perks, move management, and landlord interactions.
· Manage vendors including, but not limited to maintenance, HVAC, electrical, security, janitorial, furniture and kitchen services to ensure proper delivery of their services.
· Engage and coordinate with key stakeholders, providing updates and incorporating their feedback into improving workplace experience program and operational decisions. Collaborate with Employee Services and Experience & Events Leads to ensure seamless service delivery and engagement.
· Effectively utilize our ServiceNow platform, including receiving and reviewing requests, assigning or completing work orders, and tracking completion/closeout of tasks and requests.
· Manage the location's operating expense budget pertaining to local responsibilities. Responsible for actively managing budgets, track work to cost centers, and provide regular budget updates
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ At least 3 years' experience work place coordination role
+ Must have worked in a fast-paced environment
+ Previous management experience is desired
+ A Facilities and H&S related qualification is desirable
JV20
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

As a Sr HR Services Administrator here at Honeywell, you will play a crucial role in managing and delivering high-quality HR services to our organization. Your responsibilities will include overseeing HR operations, managing employee data and records, and ensuring compliance with HR policies and procedures. By providing efficient and effective HR support, you will contribute to creating a seamless employee experience and enabling the success of our workforce.
In this role, you will impact the organization by leading the operations and implementation of time and attendance systems, streamlining processes, and improving accuracy, resulting in better workforce management and increased productivity. Your ability to identify productivity and cycle time improvement opportunities will drive continuous improvement in daily operations and projects, ultimately enhancing the efficiency of HR services.
Key Responsibilities
+ Process HR transactions related to employee onboarding, offboarding, changes in employment status, and other HRrelated activities
+ Ensure data accuracy and compliance with HR policies and regulations
+ Assist in the administration of employee benefits programs, including enrollment, changes, and inquiries
+ Collaborate with benefits providers to resolve issues and ensure accurate processing
+ Stay informed about HR laws, regulations, and company policies
+ Identify opportunities to streamline HR processes and enhance the efficiency of HR services
+ Maintain accurate records of HR transactions and inquiries
+ Generate regular and adhoc reports to monitor HR services performance and identify trends
YOU MUST HAVE
+ 2+ years of experience in HR, with a focus on HR operations and service delivery
+ Strong knowledge of HR policies, procedures, and best practices
+ Experience in managing HR systems and data, with proficiency in HRIS software
WE VALUE
+ Bachelor's degree in Human Resources, Business Administration, or related field
+ Customer-focused mindset and commitment to delivering high-quality HR services
+ Ability to work in a fast-paced and dynamic environment, managing multiple priorities
+ Strong analytical skills to analyze HR data and identify trends
+ Experience in process improvement and driving operational excellence
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

As a Sr HR Services Administrator here at Honeywell, you will play a crucial role in managing and delivering high-quality HR services to our organization. Your responsibilities will include overseeing HR operations, managing employee data and records, and ensuring compliance with HR policies and procedures. By providing efficient and effective HR support, you will contribute to creating a seamless employee experience and enabling the success of our workforce.
In this role, you will impact the organization by leading the operations and implementation of time and attendance systems, streamlining processes, and improving accuracy, resulting in better workforce management and increased productivity. Your ability to identify productivity and cycle time improvement opportunities will drive continuous improvement in daily operations and projects, ultimately enhancing the efficiency of HR services.
Key Responsibilities
+ Process HR transactions related to employee onboarding, offboarding, changes in employment status, and other HRrelated activities
+ Ensure data accuracy and compliance with HR policies and regulations
+ Assist in the administration of employee benefits programs, including enrollment, changes, and inquiries
+ Collaborate with benefits providers to resolve issues and ensure accurate processing
+ Stay informed about HR laws, regulations, and company policies
+ Identify opportunities to streamline HR processes and enhance the efficiency of HR services
+ Maintain accurate records of HR transactions and inquiries
+ Generate regular and adhoc reports to monitor HR services performance and identify trends
YOU MUST HAVE
+ 2+ years of experience in HR, with a focus on HR operations and service delivery
+ Strong knowledge of HR policies, procedures, and best practices
+ Experience in managing HR systems and data, with proficiency in HRIS software
WE VALUE
+ Bachelor's degree in Human Resources, Business Administration, or related field
+ Customer-focused mindset and commitment to delivering high-quality HR services
+ Ability to work in a fast-paced and dynamic environment, managing multiple priorities
+ Strong analytical skills to analyze HR data and identify trends
+ Experience in process improvement and driving operational excellence
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Customer Technical Services

Overview
- Provides service support for businesses (B2B) that have product and service agreements with Mastercard
- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues

**Responsibilities**:

- Elevates customer experience by managing day-to-day customer support services across all service support programs for customers and strategic partners that have product and service agreements with Mastercard
- Contributes to the development and maintenance of customer relationships to ensure satisfaction and retention of current customers
- Partners with business partners to manage internal development and implementation of any new product or enhancement ensuring that customer 'voice' is taken into account
- Leverages technical expertise and high level understanding of Mastercard products/services to guide teams on resolution efforts
- Addresses and resolves complex customer issues escalated to customer service team
- Drives team performance to deliver against established Key Performance Indicators and reduce inefficiencies in customer service delivery
- Assists with process improvement efforts and initiatives associated with optimization of resources and customer service delivery
- May perform financial analysis, planning, forecasting, and budget tracking
- Manages a team, conducts goal setting and performance appraisal processes, mentors and coaches team members

Experiences
- Demonstrated success in leading day-to-day customer support operations and activities
- Demonstrated success eliminating inefficiencies and driving team performance against established Key Performance Indicators
- Experience implementing new products or product enhancements with the Voice of the Customer as a priority

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Job Description & Specification:
Providing a single point of contact (SPOC) to handle service inquiries, incidents, requests and events while ensuring relevant Service Level Agreements (SLAs) are being achieved and maintained within company, Head Office, Plant, existing and newly established distribution sites.

**Operational/Professional/Business**:

- Leads the development of strategies and roadmap and ensures its integration with the overall IT and its strategic plans.
- Assist in design and implement short
- and long-term plans to ensure Beyti infrastructure meets existing and future capacity and capability requirements.
- Maintain Hardware Asset Register detailing Beyti IT assets used by Beyti users, and identify, analyze, and manage associated information risks.
- Ensure that the IT Service Desk operates efficiently and effectively, providing technical support when necessary and responsible for IT Service Desk SLAs and dashboards.
- Provide regular verbal and written reports to IT Infrastructure manager on service levels, dashboards, planned maintenance, issues and data.
- Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
- Languages:
- English : Excellent

**Job Details**:

- Country:
- EGYPT- City:
- Cairo- Job Type:
- Full Time- Industry:
- FMCG ,- Gender:
- Salary Negotiable:
- Yes- Experience:
- 7 - 10 YearsApply

**Role Profile**:
**Role Summary**:

- Responsible developing both offline and online technical solutions based on business needs on Ericsson Multi Mediation Platform.
- Supports requirement analysis and high-level design phases
- Analyze customer technology, define business requirements & participate in risk analysis
- Work with IT and Core technical teams on list of potential activities & investigation.
- Participate in knowledge transfer, documentation & information sharing
- Explore new technologies that enhance system and enable commercial competence in market
- BSc in computer science, Engineering or an equivalent
- Minimum 1-2years’ experience in Ericson multi mediation (EMM) Online /Offline
- Good Knowledge in Telecom business and architecture
- Knowledge in IP Networking (Diameter, TCP/IP, SOAP, USSD,HTTP)
- Eager to learn new technologies and go off the beaten track with new ideas
- Technical skills:

- Unix Operating System (Solaris, Linux, HP).
- Shell scripting
- SQL
- Java
- Kafka is a plus
- Elastic search

**Archer - **Analyst, Customer Services**

**Principal Responsibilities**:

- Reviews technical solution articles for accuracy and completeness and gives feedback to the authors.
- Acts as a remote customer advocate to champion specific customer needs in collaboration with field
team.
- Understands and uses spheres of influence extending outside of the department.
- Participating in and leading conference calls with customers, knows their audience and articulate
accordingly.
- Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase
content, Support forums, etc.; regularly submits content to the knowledge database
- Validates non-technical information and issues early warning and disseminates information as needed.
- Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
- Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex
issues.
- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
- Handles technical cases for specific topics and admin cases.
- Acts as a work-flow manager.
- Mentors and/or coaches less experienced team members, helps develop and participate in presentations and informal training for other team members.
- Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
- Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
- Effectively communicates procedural and technical/non-technical issues to internal and external customers in a fast paced and customer critical environment.
- Maintains a "closed loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
- Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned tasks, prepares articles for other team members and/or customers regarding technical solutions

**Requirements**:

- Good knowledge of network fundamentals.
- SQL Database basic knowledge is a plus
- Customer Service skill.
- Troubleshooting skills.
- Interpersonal skills.
- Presentation skills.

**Education and Experience**:

- Bachelor's degree in Business Informatics or Management preferred.
- 0 - 2 years of relevant experience.

**Work Conditions**:

- As a 24X7X365 organization, shift work, holidays, and on-call responsibilities may be required.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.