872 Member Services jobs in Egypt

The Client Services Director will be responsible for managing day-to-day client interactions and ensuring high levels of customer satisfaction. This includes analyzing client needs, providing excellent customer service, and leading a team in delivering exceptional client experiences. The Client Service Director will collaborate with internal teams to develop and execute strategies to meet client goals and objectives.

Job Responsibilities:

1. Maintain regular communication with clients, providing updates on project progress, addressing concerns, and reporting on account performance.

2. Coordinate with various parties within the same account to achieve different goals that ultimately support the main objective for the account. (Commercial and marketing goals)

3. Manage account budgets, forecasts, and profitability, ensuring that projects are delivered on time and within budget.

4. Identify growth opportunities within existing accounts and work on expanding business with upselling and cross-selling strategies.

5. Stay updated on industry trends, best practices, and emerging technologies to drive innovation and deliver value to clients.

6. Oversee the planning, execution, and delivery of projects, ensuring they are completed on time, and meet client expectations

Job Requirements:

1. Bachelor's degree in marketing, Business, Communications, or a related field. Master's degree may be preferred.

2. Proven experience (typically 5+ years) in account management or client services within a marketing agency or related industry.

3. Ability to think critically and develop long-term account strategies that align with client objectives and drive measurable results.

4. Strong written and verbal communication skills, with the confidence to present complex ideas clearly and persuasively to both clients and internal stakeholders.

5. Strong attention to detail and the ability to communicate essential deliverables to the team effectively

6. Excellent organizational skills with the ability to manage multiple projects, meet tight deadlines, and deliver high-quality work under pressure

7. Navigating dynamic environments with flexibility and the ability to adapt quickly to changing client needs and business priorities.

If you believe you fit with our team, apply through: PARADIGM SOLUTIONS FOR INFORMATION SYSTEM ) or email us at with "Client Services Director "as a subject.

#Responsibilities :

• Welcome customers and handle their service requests according to company standards.

• Coordinate vehicle reception, repair quotations, and delivery processes.

• Follow up on customer complaints and provide effective solutions.

• Collaborate with workshop teams to ensure smooth workflow and high-quality service.

• Prepare and monitor service invoices, warranty cases, and technical reports.

• Maintain accurate customer and vehicle data in the system.

• Achieve service advisor budget targets and support sales of additional services.

• Provide management with regular performance and customer satisfaction reports.

#Requirements :

• Bachelor's degree in Automotive Engineering or a related field.

• 3–5 years of experience as a Service Advisor in the automotive sector (preferably luxury brands).

• Excellent communication and customer service skills.

• Strong technical knowledge of vehicle maintenance and repair processes.

• Proficiency in PC/IT systems and CRM tools.

• Positive attitude, teamwork, and problem-solving skills.

#Details :

Salary : 15k – 18k based on experience.

Medical and social insurance.

Day off : Friday.

To apply, send your updated CV:

-

3 days ago
• Visible to anyone on or off LinkedIn

We're Hiring – Client Support Team Leader

Location: Nasr City, Cairo – MyFatoorah Egypt

About the Role:

MyFatoorah Egypt is looking for a motivated and experienced Client Support Team Leader to oversee our client support operations and ensure the highest service standards. You will supervise the client support team, coordinate with banks and internal departments, and ensure smooth onboarding and activation for our merchants.

Key Responsibilities:

Facilitate the onboarding process for new merchants, including verifying customer identities, setting up accounts, and providing platform usage support.

Monitor and ensure compliance with industry standards, including Know Your Customer (KYC) regulations.

Collaborate with cross-functional teams (Customer Support, Finance, Compliance) to resolve operational issues, implement improvements, and support business initiatives.

Supervise the Client Support team: assign daily tasks, monitor performance, and ensure timely execution of responsibilities.

Coordinate with banks by referring clients, following up on applications, and ensuring successful activation until merchants go live.

Requirements:

3–5 years of experience in client support or operations, with at least 1 year in a supervisory role.

Strong knowledge of compliance standards, particularly KYC.

Excellent communication, leadership, and problem-solving skills.

Ability to multitask, prioritize, and manage team performance effectively.

Proficiency in English (spoken & written).

Based in or near Nasr City, Cairo.

Work Details:

Full-time, on-site role.

Competitive salary & benefits package.

To apply, please send your CV via WhatsApp:

Join our growing team and be part of MyFatoorah's success story

Job Description

Why join us?
HSBC Global Trade Services is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

The Opportunity:
GTS serves as a core service provider for Commercial (CMB) clients where the GTS Client Service Associate is a client-facing role and will deliver globally connected, excellent and market leading service to Standard clients, in line with GTS CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of clients. He/ she delivers the UK GTS Client Service strategy and operating model, aligned with the global GTS CS target operating model through;

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions;
• Handle, own and resolve clients' transactional issues and complaints;
• Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.

What you'll do:
Impact on Business/Function:

• Adopt global initiatives and practices for GTS CS that enable globally consistent, yet locally competitive, segmented service experience for Standard clients and effectively deliver the proposition.
• Work with GTS Services teams to deliver Standard CS model in the region that is aligned with the GTS Services target operating model.
• Contribute in execution of a high quality client-centric service culture that delivers superior post-sales support to GBM and CMB clients across the range of GTS products in the UK.

Customers / Stakeholders:

• Answer inbound client calls and make outbound calls to address client GTS related queries
• Ensure that the client is at the heart of everything we do both personally and as an organization by driving a client-centric culture.
• Perform delivery of high quality service to clients, timely resolution of service quality issues, and implementation of preventative measures to protect service levels.
• Successfully deliver Standard CS experience to GTS Clients, including client orientation in getting started with GTS and ongoing service support.

Leadership and Teamwork:

• Set the highest professional standards personally and as a member of the team.
• Foster a strong, collaborative culture and positive team dynamics consistent with Group Values.
• Maintain good working relationships with Transaction Services teams, BDMs, GSD (where applicable), RMs and other internal teams (and external parties, where applicable) and operate in an open and transparent way being fully accountable for supporting business.
• Ensure personal development is a core priority and complete agreed learning and developmental activities.

Operational Effectiveness and Control:

• Ensure adherence to all applicable laws and regulations, Group policies, procedures and standards including the timely implementation of recommendations made by external auditors and regulators.
• Contribute to continuous process improvement and quality measurement to create efficiencies to enable CS staff to focus on role of making world trade easy.
• Adopt operational specifications for CS that adhere to Group requirements for risk and compliance management in relation to client interactions, operational risk management and data protection.
• Contribute to close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

Requirements
What you will need to succeed in the role:

• 2 years' experience in client facing role.
• Trade processes years' experience is preferrable.
• Orientation to client service and a good understanding of service principles and practices
• Good Knowledge of GTS products/ processes
• Excellent command of English language (written & speaking)
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem-solving skills
• Strong relationship-building skills
• CDCS or CSDG will be an-edge

You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

Job description

Why join us?

HSBC Global Trade Services is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

The Opportunity:

GTS serves as a core service provider for Commercial (CMB) clients where the GTS Client Service Associate is a client-facing role and will deliver globally connected, excellent and market leading service to Standard clients, in line with GTS CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of clients. He/ she delivers the UK GTS Client Service strategy and operating model, aligned with the global GTS CS target operating model through;

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions;
• Handle, own and resolve clients' transactional issues and complaints;
• Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.

What you'll do:

Impact on Business/Function:

• Adopt global initiatives and practices for GTS CS that enable globally consistent, yet locally competitive, segmented service experience for Standard clients and effectively deliver the proposition.
• Work with GTS Services teams to deliver Standard CS model in the region that is aligned with the GTS Services target operating model.
• Contribute in execution of a high quality client-centric service culture that delivers superior post-sales support to GBM and CMB clients across the range of GTS products in the UK.

Customers / Stakeholders:
- Answer inbound client calls and make outbound calls to address client GTS related queries
- Ensure that the client is at the heart of everything we do both personally and as an organization by driving a client-centric culture.
- Perform delivery of high quality service to clients, timely resolution of service quality issues, and implementation of preventative measures to protect service levels.
- Successfully deliver Standard CS experience to GTS Clients, including client orientation in getting started with GTS and ongoing service support.

Leadership and Teamwork:

• Set the highest professional standards personally and as a member of the team.
• Foster a strong, collaborative culture and positive team dynamics consistent with Group Values.
• Maintain good working relationships with Transaction Services teams, BDMs, GSD (where applicable), RMs and other internal teams (and external parties, where applicable) and operate in an open and transparent way being fully accountable for supporting business.
• Ensure personal development is a core priority and complete agreed learning and developmental activities.

Operational Effectiveness and Control:
- Ensure adherence to all applicable laws and regulations, Group policies, procedures and standards including the timely implementation of recommendations made by external auditors and regulators.
- Contribute to continuous process improvement and quality measurement to create efficiencies to enable CS staff to focus on role of making world trade easy.
- Adopt operational specifications for CS that adhere to Group requirements for risk and compliance management in relation to client interactions, operational risk management and data protection.
- Contribute to close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

Requirements

What you will need to succeed in the role:

• 2 years' experience in client facing role.
• Trade processes years' experience is preferrable.
• Orientation to client service and a good understanding of service principles and practices
• Good Knowledge of GTS products/ processes
• Excellent command of English language (written & speaking)
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem-solving skills
• Strong relationship-building skills
• CDCS or CSDG will be an-edge

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

We're Hiring: Project Manager – Client Services Implementation

Location:
Cairo, Egypt

Level:
Manager / Consultant

Company
is looking for a skilled and driven
Project Manager
to join our Client Services team in Cairo. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with global stakeholders, and is passionate about delivering exceptional client experiences in the payments industry.

About the Role

As a Project Manager, you will lead the implementation of Company's products and services for Banks, Fintechs, and Payment Service Providers. You'll manage complex projects, coordinate with cross-functional teams, and ensure seamless delivery that exceeds client expectations.

Key Responsibilities

• Lead and manage implementation projects for Company clients
• Analyze card program setup requirements and develop tailored solutions
• Prepare and maintain detailed project plans, status reports, and issue logs
• Collaborate with internal teams and external stakeholders across regions
• Ensure timely and error-free delivery of Company products and services
• Support post-production validation, including occasional evening/weekend work
• Identify opportunities for process improvement and efficiency gains
• Represent client system and operational requirements to internal teams

Qualifications

• Bachelor's degree in Computer Science, IT, or related field
• Minimum 8 years of experience in IT systems, project management, or financial services
• Strong understanding of payment processing systems and card schemes
• Fluent in English (written and spoken)
• Proven ability to manage client relationships and deliver results
• Excellent communication, analytical, and organizational skills
• Self-starter with a collaborative mindset and a passion for innovation

Preferred Skills

• Experience with Company's payment systems (authorization, clearing, settlement)
• Ability to translate complex technical concepts into business language
• Strong time management and multitasking abilities
• Willingness to learn new technologies and adapt to changing priorities
• Demonstrated success in client relationship management

Why Join Us?

At Company, you'll be part of a global team shaping the future of payments. You'll work on impactful projects, collaborate with industry leaders, and grow your career in a supportive and innovative environment.

At
Novochem
, we're looking for a dedicated and organized
HR Services & Administrative Support Executive
to join our HR team. This hybrid role bridges administrative responsibilities with critical HR functions such as recruitment coordination and training logistics — helping us maintain a productive, people-focused environment.

Key Responsibilities:Administrative Operations

• Manage and monitor
  labor housing
  standards, occupancy, and maintenance.
• Oversee
  fleet usage, maintenance
  , and driver coordination.
• Supervise
  office support teams
  (office boys, cleaners, etc.) and ensure workplace upkeep.
• Handle
  site logistics, vendor coordination, and facility requests
  .
• Track and manage office supplies and workplace needs.

HR Support Functions

• Assist in
  recruitment activities
  (screening coordination, interview scheduling, candidate follow-up).
• Support in
  training coordination
  (logistics, attendance, room booking, training materials).
• Help maintain
  employee records
  , contracts, and documentation.
• Collaborate in
  onboarding
  and offboarding processes.
• Provide hands-on support in
  engagement and employee service activities
  .

Qualifications & Requirements:

• Bachelor's degree in HR, Business Administration, or related field.
• 3–5 years of experience in a similar HR/Administration role.
• Hands-on experience with administrative systems, logistics, or workplace support.
• Exposure to basic HR practices (recruitment, training, documentation).
• Good people-handling skills, especially with labor teams and facility staff.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and familiarity with HR platforms.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Team Description

Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from 'ideation to expiration', and we are a key influencer of the employee experience by way of our workspaces, services and amenities.

Job Description

We are seeking an experienced Workplace Services Site Lead in (location) to coordinate and oversee day-to-day facilities management, employee programs, and meeting & events responsibilities. As the WPS Site Lead, you will oversee Workplace Services (WPS) Operations, and stakeholder engagement for the site. This position requires an on-site presence (5 days/week, 8am-5pm M-F) and is available for emergency response 24/7/365.

Key responsibilities include:

• Oversee WPS on site programs, including but not limited to soft services, meeting room and event services, office supplies, amenities & perks, move management, and landlord interactions.
• Manage vendors including, but not limited to maintenance, HVAC, electrical, security, janitorial, furniture and kitchen services to ensure proper delivery of their services.
• Engage and coordinate with key stakeholders, providing updates and incorporating their feedback into improving workplace experience program and operational decisions. Collaborate with Employee Services and Experience & Events Leads to ensure seamless service delivery and engagement.
• Effectively utilize our ServiceNow platform, including receiving and reviewing requests, assigning or completing work orders, and tracking completion/closeout of tasks and requests.
• Manage the location's operating expense budget pertaining to local responsibilities. Responsible for actively managing budgets, track work to cost centers, and provide regular budget updates.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• At least 3 years' experience work place coordination role
• Must have worked in a fast-paced environment
• Previous management experience is desired
• A Facilities and H&S related qualification is desirable

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

We Are Hiring – Sales Services

Company:
Sky Team Aviation Academy

Location:
Nasr City – in front of Al-Ahly Club

Working Hours:
10:00 AM – 6:00 PM

Days Off:
Friday & Saturday

About the Role

We are looking for a dynamic
Sales Services Specialist
to join our team at
Sky Team Aviation Academy
. The ideal candidate is a polished sales professional with strong customer service skills and the ability to promote high-value services with confidence and professionalism.

Qualifications

• Strong
  sales and customer service
  skills
• Excellent
  communication skills
• Analytical ability
  to interpret market trends
• Basic
  finance knowledge
  related to sales forecasts & budgets
• Ability to work both
  independently and within a team
• Bachelor's degree
  in Business Administration, Marketing, Finance, or related field (preferred)
• 2+ years of sales experience
  (aviation/education sector is a plus)

What We Offer

• Salary:
  10,000 – 12,000 EGP +
  attractive commission structure
• Career growth in a
  prestigious aviation academy
• Professional and supportive work environment