8 Medical Practice jobs in Egypt

Global Patient Care PRI Escalation

EGP90000 - EGP120000 Y Roche

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Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Global Patient Care PRI Escalation & Case Monitoring Specialist

The Opportunity:

The Global Patient Care PRI Escalation & Case Monitoring Specialist plays a vital role, ensuring the complaints that are most critical for Roche are duly handled and being the safety net of Global Patient Care in terms of quality of documentation, which is crucial to ensure the business continuity. This role is suitable for candidates with the right skills, experience and mindset, who share the Roche values and make an active contribution to achieve our vision.

Within this role, your responsibilities will fall into these main areas:

  • Check all PRIs identified by the Global Patient Care Organization to ensure the information provided is complete, the documentation requirements are fulfilled and the escalation takes place within the established time limits
  • Ensure compliance with the quality guidelines and with the specifications of all PRI escalations as part of a self-controlling team by checking PRIs according to a 4-eyes principle
  • Contribute to improving the service quality of the Global Patient Care Organization by conducting quality controls and providing feedback and training
  • Identify opportunities to improve the service quality within the Global Patient Care Organization, develop and implement control and training mechanisms in coordination with all interfaces and adapt them to the changing framework conditions after consultation

Who You Are:

  • Fluent command of English is a must, any other language is a plus
  • In-depth knowledge of Roche products and systems and demonstrated experience customer care
  • At least 5 years of experience in complaint handling, processing PRIs and performing quality assurance activities, with appropriate training and further education
  • An academic degree or comparable education, ideally in the field of medical technology or quality control, would be a plus
  • Sound knowledge of the internal quality guidelines (MQMS)
  • Role model in IT navigation skills, fast learner in new technologies
  • Engagement with our organization and with the iPDM transformation journey
  • Empathic, solution-oriented and team-oriented approach; ability to work quickly and efficiently
  • Works with autonomy and flexibility, always with a team work attitude, a person who contributes with a positive spirit to a pleasant working environment
  • Excellent analytical skills, multi-tasking, agile skills and flexible to adapt to changes

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

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Global Patient Care PRI Escalation & Case Monitoring Specialist

Roche

Posted 3 days ago

Job Viewed

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Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**Global Patient Care PRI Escalation & Case Monitoring Specialist**
**The Opportunity:**
The Global Patient Care PRI Escalation & Case Monitoring Specialist plays a vital role, ensuring the complaints that are most critical for Roche are duly handled and being the safety net of Global Patient Care in terms of quality of documentation, which is crucial to ensure the business continuity. This role is suitable for candidates with the right skills, experience and mindset, who share the Roche values and make an active contribution to achieve our vision.
Within this role, your responsibilities will fall into these main areas:
+ Check all PRIs identified by the Global Patient Care Organization to ensure the information provided is complete, the documentation requirements are fulfilled and the escalation takes place within the established time limits
+ Ensure compliance with the quality guidelines and with the specifications of all PRI escalations as part of a self-controlling team by checking PRIs according to a 4-eyes principle
+ Contribute to improving the service quality of the Global Patient Care Organization by conducting quality controls and providing feedback and training
+ Identify opportunities to improve the service quality within the Global Patient Care Organization, develop and implement control and training mechanisms in coordination with all interfaces and adapt them to the changing framework conditions after consultation
**Who You Are:**
+ Fluent command of English is a must, any other language is a plus
+ In-depth knowledge of Roche products and systems and demonstrated experience customer care
+ At least 5 years of experience in complaint handling, processing PRIs and performing quality assurance activities, with appropriate training and further education
+ An academic degree or comparable education, ideally in the field of medical technology or quality control, would be a plus
+ Sound knowledge of the internal quality guidelines (MQMS)
+ Role model in IT navigation skills, fast learner in new technologies
+ Engagement with our organization and with the iPDM transformation journey
+ Empathic, solution-oriented and team-oriented approach; ability to work quickly and efficiently
+ Works with autonomy and flexibility, always with a team work attitude, a person who contributes with a positive spirit to a pleasant working environment
+ Excellent analytical skills, multi-tasking, agile skills and flexible to adapt to changes
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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Clinical Assistant

EGP40000 - EGP60000 Y COB Solution

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Job Description

Company Description

COB Solution empowers medical providers with efficient operations, optimized workflows, and innovative solutions to enhance patient care and accelerate growth. Our mission is to provide the tools and support necessary for healthcare professionals to thrive in today's dynamic medical environment. We focus on creating seamless experiences for both providers and patients, ensuring that the primary goal of exceptional patient care is always met.

Role Description

This is a full-time on-site role for a Clinical Assistant, located in Qesm El Maadi. The Clinical Assistant will be instrumental in providing the necessary on-the-ground leadership and operational support to drive our clinics' success. We believe this position will significantly improve our efficiency, accountability, and ultimately, our patient care.

Key Responsibilities:

Daily Operational Oversight:

Oversee the daily operations of up to six assigned clinics.

Ensure all physical therapists (PTs) and patient care coordinators (PCCs) are clocked in at the start of each day.

Proactively follow up on any staff absences or tardiness and implement immediate coverage.

Staff Coordination & Coverage:

Coordinate coverage for any staff members who call out or submit a request , working closely and efficiently with the central operations unit.

Act as the primary point of contact for staffing adjustments and emergency coverage needs within their assigned clinics.

Administrative & Scheduling Management:

Audit the PCC's daily tracker hourly, ensuring all appointments are accurately scheduled, correctly updated, and co-payments are collected in real-time.

Maintain frequent and proactive communication with assigned clinics to anticipate and resolve operational issues.

Ensure smooth patient flow and optimal scheduling practices.

Documentation & Compliance Support:

Provide timely reminders to PTs regarding the completion of documentation throughout the day, ensuring adherence to same-day completion policies.

At day's end, ensure all documentation is complete, the daily tracker is accurately filled out, upcoming appointments are scheduled for all patients.

Patient Retention & Experience:

Complete and maintain the retention sheet for PTs, meticulously noting reasons for patient non-return and identifying trends.

Actively track and work toward specific targets, including visit numbers, patient retention rates, Google reviews, and patient survey completion.

Perform quality assurance tasks, such as randomly calling patients for feedback, addressing any complaints promptly, and ensuring a positive patient experience.

New Staff Onboarding & Support:

Support new PTs and PT Assistants during their initial days in the assigned clinics, ensuring proper account and credential setups (e.g., WebPT access, email setup).

Familiarize new staff with clinic-specific operational procedures and protocols.

To answer all questions related to the operation and departments and help them submitting requests.

Performance Monitoring & Reporting:

Monitor and report on key operational KPIs for their assigned clinics, including visit numbers, retention rates, Google review accumulation, and patient survey scores.

Identify areas for improvement and propose solutions to optimize clinic performance.

Requirements:

Educational Background: Bachelor's degree required. A background in Physical Therapy (e.g., PT, PTA, or extensive experience in a PT clinic setting) is strongly preferred.

Experience: Preferred of 3-5 years of experience in an office management, operations, or supervisory role, preferably within a healthcare or physical therapy environment.

Language Proficiency: Excellent command of the English language, both written and verbal, is essential for clear communication with staff, patients, and management.

Communication Skills: Exceptional interpersonal and communication skills, with the ability to manage diverse personalities and situations professionally and effectively.

Organizational Skills: Superior organizational abilities, attention to detail, and capacity to manage multiple priorities simultaneously.

Technical Proficiency: Proficient in office software (e.g., Microsoft Office Suite) and experience with EMR/scheduling systems (e.g., WebPT) is highly desirable.

Leadership & Problem-Solving: Proven ability to lead, motivate, and problem-solve effectively in a fast-paced environment.

Accountability: Strong sense of ownership and accountability for clinic performance and staff adherence to policies.

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Physician (Remote Clinical Assistant)

EGP30000 - EGP36000 Y Yalent

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Job Description

About

AllCare is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan. We bring together in-facility providers — including primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care — alongside pharmacy services, all supported by a 24/7 medical concierge team to ensure seamless, high-quality care for residents.

Our Concierge Team includes three specialized functions — Facility Concierge, Pharmacy Concierge, and Clinical Concierge — working together to eliminate care silos, streamline communication, and deliver safe, timely, and compassionate support to Assisted Living Facilities (ALFs) across the U.S.

This role sits within our Clinical Concierge Team, which directly supports our U.S.-based Physicians, Nurse Practitioners, and Medical Assistants to ensure accurate documentation, clinical coordination, and continuity of care.

Role Overview

We are seeking a licensed medical professional to join AllCare's Clinical Concierge Team to support our U.S.-based Physicians, Nurse Practitioners, and Medical Assistants.

In this role, you will manage and update patient records, review clinical documentation, prepare charts, coordinate orders and referrals, and communicate with facility staff and pharmacies to ensure timely and accurate execution of care plans. You'll play a vital role in maintaining data integrity, operational accuracy, and compliance across AllCare's coordinated care model.

This position is ideal for clinically trained professionals who are detail-oriented, analytical, and committed to accuracy, efficiency, and patient safety. You'll thrive in this role if you excel in structured, collaborative environments that support U.S.-based healthcare operations and require precision in every aspect of clinical coordination and documentation.

Requirements

What You'll Do

  • Prepare and update patient charts and EMR documentation.
  • Review and validate clinical data for accuracy and completeness.
  • Coordinate medical orders, labs, referrals, and follow-up actions.
  • Communicate with Assisted Living Facility (ALF) staff and pharmacies regarding patient care updates.
  • Ensure all documentation supports accurate billing, compliance, and quality reporting.
  • Collaborate daily with U.S.-based Physicians, Nurse Practitioners, and Medical Assistants.

Qualifications

  • Medical degree (MD, MBBS, or MBBCh) with completion of internship or house officer year.
  • Excellent English communication skills, both written and spoken.
  • Strong documentation and EMR charting proficiency; fast, accurate typing.
  • Exceptional attention to detail and organizational skills.
  • Familiarity with EMR/EHR systems and clinical documentation standards.
  • Prior experience with U.S. healthcare operations, medical documentation, or senior care settings (preferred).
Benefits

What We Offer

  • Compensation: $700 USD/month base + performance-based monthly bonus.
  • Health insurance
  • Social insurance
  • Paid Time Off (PTO)

Schedule

  • Location: Remote (Cairo-based)
  • Hours: Monday–Friday, aligned with U.S. time zones
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Clinical Trials Assistant 1

EGP60000 - EGP120000 Y IQVIA

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Job Description

Job Overview

Perform daily administrative activities, in conjunction with the Clinical Research Associates and Regulatory and Start-Up teams, to ensure a complete and accurate Trial Master File delivery.

Essential Functions

  • Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining clinical documents and systems (e.g., Trial Master File (TMF)) that track site compliance and performance within project timelines.
  • Assist the clinical team with the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
  • Assist with periodic review of study files for completeness.
  • Assist CRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.
  • Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow.
  • Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation.
  • May accompany CRAs on site visits to assist with clinical monitoring duties upon completion of required training.

Qualifications

  • High School Diploma or equivalent Req
  • 3 years administrative support experience.
  • r.
  • Equivalent combination of education, training and experience.
  • Computer skills including working knowledge of Microsoft Word, Excel and PowerPoint.
  • Written and verbal communication skills including good command of English language.
  • Effective time management and organizational skills.
  • Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
  • Awareness of applicable clinical research regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines as provided in company training.
  • Knowledge of applicable protocol requirements as provided in company training.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more

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Medical Admin Assistant

EGP15000 - EGP25000 Y LIPS Healthcare

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Job Description

· Medical admin work (filling forms – scan requests, surgery bookings)
• Matching clinics between hospitals and practice management database

· Adding new patient information on Practice Management System (Medd base)

· Assisting the PA with adding and cancelling clinics

· Sending review invitations via email

· Chasing appointment authorization codes via email

·
• Posting and emailing clinic letters to patients and GPs

·
• Sending appointment confirmation emails to patients.

·
• Updating PAs of the missing appointments to take action

·
• Making sure that the authorization codes and LOGs are in place for the appointments

·
• Checking the renaming of the LOGS is done accurately based on the agreed format

·
• Making sure that all the required clinic actions are done.

·
• Making sure that all the surgery documents are sent and uploaded on Medd base

·
• Receiving calls as an operator and transferring them to the required PA

·
• Creating and delivering reports to Team leaders

· Upload scanned files from Teams to Medd base

·
• Review scanned registration forms and compare the given information with the ones on the system
• Uploads reports from external hospitals to Medd base

·
• Escalating issues and complaints to the Team Leader
• Assist team members upon team leader's request

Job Requirements:

· Fluent English

· High Communication Skills

· Multitasker and Customer focused

· Eager to learn

· Good English in writing skills

· Team Player

· Flexible

Skills:


• Excellent verbal and written communication skills.


• Applicants should have an aptitude for sales


• Strong organizational and multitasking abilities.


• High level of empathy and interpersonal skills.


• Ability to work under pressure and handle challenging situations calmly.

Working Hours: 11:00AM to 7:00PM

Working Days: Monday to Friday ( Saturday & Sunday off )

Work Location: El Merghany - Heliopolis

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Assistant Medical Director

EGP900000 - EGP1200000 Y Nouvel Age Clinics

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Job Description

Calling out for all pharmacist

Company
:
Nouvelage Clinics
Location:
Cairo – Nasr city
Job Type:
Full-time

About Nouvelage Clinics:

At Nouvelage Clinics, we are a leading provider of premium aesthetic and dermatology services. We are dedicated to redefining the art of beauty by combining cutting-edge technology with personalized, patient-focused care. Our mission is to help our clients look and feel their best, with a focus on delivering real results and building lasting confidence.

The Role:

We are seeking a highly motivated
Assistant Medical Director
to join our team. This is a unique and critical role for a pharmacist who is passionate about both clinical excellence and operational leadership within the aesthetic and beauty industry. The ideal candidate will work closely with the Medical Director to oversee and manage the medical operations of our clinics, with a specific focus on quality assurance, clinical protocols, and patient safety.

Key Responsibilities:

  • Assist in the implementation, and oversight of clinical protocols and standards of care for all our services, including but not limited to, laser treatments, injections (fillers, Botox), and various skincare and hair treatments.
  • Serve as a clinical expert and resource for staff and patients, addressing inquiries and concerns related to treatments and products.
  • Ensure compliance with all relevant regulatory and accreditation requirements.
  • Discuss with patients their health and beauty plans and advise them to maintain the highest standards of patient care and safety.
  • Provide clinical and operational support to staff, including training and mentorship on product usage, safety protocols, and best practices.
  • Manage and resolve clinical and operational issues in a timely and effective manner.
  • Collaborate with other departments to improve workflow, efficiency, and patient outcomes.
  • Participate in strategic planning and business development initiatives.

Qualifications & Requirements:

  • Bachelor of Pharmacy degree is a Must.
  • Experience in a similar role is preferred.
  • Experience working in or dealing with beauty clinics, aesthetic medicine, or a related field is highly preferred.
    This includes a strong understanding of the products, procedures, and regulatory landscape within the beauty and aesthetics industry.
  • Strong understanding of healthcare regulations, compliance, and quality assurance.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work effectively in a fast-paced and dynamic environment.

Why Join Nouvelage Clinics?

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development within a leading aesthetic clinic.
  • A supportive and collaborative work environment.
  • The chance to make a significant impact on our company's success and our patients' lives.

How to Apply:

Please submit your resume or send it by mail to

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Assistant Manager, Medical Representative

EGP120000 - EGP240000 Y Nestlé

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Job Description

Assistant Manager Medical Representative (Heliopolis)

Company: Nestlé Middle East – Head Office

Business Unit: Nutrition

Full-time

Position Summary
The medical delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits and their appropriate use whenever mothers are unable or choose not to breastfeed their babies, and within guidelines as set by NME Nutrition in compliance with WHO International Code of Marketing of Breast-Milk substitutes, Nestlé Instructions and local country codes.

A DAY IN THE LIFE …

  • Promote Nestlé belief that Breastfeeding is Best for Babies and that Breastfeeding is recommendable over all other feeding alternatives for infants
  • Provide reliable information on infant nutrition and infant feeding practices for medical/ paramedical contacts in areas that interest or affect them in their regular practice, according to current cycle detailing objectives and materials, becoming a reference advisor on these topics
  • Participate in the organization and running of on Product Knowledge, Nutrition or related topics medical/paramedical scientific meetings including their sponsorship meeting, guest lecturer invitation.
  • Identify and maintain relevant information on all contacts in assigned territory via master list, including classification on interest and importance, and by regular call cards completion
  • Monitor and report to the Medical Field Manager on activities of our competitors including new competitor products, communication strategies, etc.
  • Maintain proper records and registers of all correspondence and actions undertaken in daily activities
  • Ensure strict adherence and compliance on all activities undertaken to the WHO International Code of Marketing of Breast-Milk substitutes and Nestle Instructions and local country codes.
  • Ensure strict adherence and compliance on all activities undertaken, including those taking place on trade, to the WHO International Code of Marketing of Breast-Milk substitutes and Nestlé Instructions and local country codes.
  • Ensure as well compliance with Nestlé's requirements that Nestlé marketing and sales personnel will not seek contact with, or give advice to pregnant women, or mothers of infants and young children regarding Infant Formula in their business capacity.

What Will Make You Successful…

  • 1–3 years of experience, preferably as a Medical Delegate specializing in pediatrics.
  • Fluency in English is a Must.
  • Bachelor's degree in pharmacy or veterinary.
  • Ability to travel extensively within remote areas.
  • Demonstrate the ability to build strong relationship with HCPs.
  • Demonstrate excellent communication and interpersonal skills.
  • Must own a car
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