9 Marketplace Operations jobs in Egypt

Paid Operations Internship at Drop (Egypt's All-in-One Car App)

Drop is building Egypt's first car super app – from on-demand car washes (WashDrop), to workshops, repairs, customizations, license renewals, and even car-to-car QR signals. We're making car ownership smarter, safer, and effortless.

We're looking for a driven Operations Intern to join our fast-moving team. If you're hungry to learn, thrive under pressure, and want to see how a startup runs from the inside, this is your seat at the table.

What you'll do:

• Support day-to-day operations (dispatching, order tracking, issue resolution).

• Coordinate with WashDrop field teams and workshop partners.

• Assist in handling customer inquiries and ensuring smooth service delivery.

• Contribute to building and refining operational playbooks.

• Collect and analyze feedback to improve efficiency.

What we're looking for:

• A problem-solver with strong organizational skills.

• Excellent communication (Arabic & English).

• Grit, adaptability, and a "no-task-too-small mindset.

• Interest in startups, mobility, or automotive tech is a plus.

• Based in Cairo.

What you'll get:

• Hands-on exposure to real-world startup operations.

• Monthly Salary

• Mentorship from the founding team.

• Opportunity to turn internship into a full-time role.

• The thrill of building something that reshapes how Egypt drives.

Ideal candidates have strong communication skills, a sense of responsibility, love using social apps (like TikTok & Instagram & Facebook, with followers a plus), and have experience in sales、administration, or talent management.

Not limited to Egypt, remote work

Recruitment and Management:

• Independently recruit and manage agencies, hosts, and coin-dealers.
• Resource Acquisition: Engage with and recruit high-value resources, and ensure their maintenance.
• Strategy Development: Formulate and execute recruitment strategies, with accountability for results.
• Daily Operations: Perform other daily operational tasks as required.

Requirements

• Good communication and comprehension skills
• Diligent, responsible, and highly efficient in task execution
• Arabic and English ability
• Skilled in Microsoft Office
• Candidates with relevant experience will be given priority
• Enjoy using voice social apps, familiar with various features and gameplay.
• Reliable and loyal, with integrity and goal-oriented.
• At least one year of experience in social media.

Responsibilities

• Amazon & Noon Management
• Operate Seller Central & Noon Seller Hub daily
• Optimize product listings (SEO, keywords, titles, images)
• Handle pricing, promotions, campaigns, and reports
• Coordinate inventory & logistics with warehouses
• WordPress / WooCommerce
• Manage and update product catalog on your e-commerce site
• Upload new products, adjust prices, stock levels, banners, and offers
• Ensure smooth checkout, payment, and order tracking processes
• Basic troubleshooting and plugin management
• Sales & Partnerships
• Reach out to e-commerce sites and online stores to sell your products
• Negotiate with potential distributors or resellers
• Track KPIs, prepare sales reports, and suggest growth strategies

Requirements

• Based in Egypt (Cairo preferred for connectivity)
• Proven experience with Amazon & Noon platforms
• Hands-on experience with WordPress / WooCommerce
• Strong communication and negotiation skills
• Analytical mindset with Excel/Google Sheets reporting skills
• Arabic (native) & English (professional level)

Offer & Package

• Salary: 10k – 13k EGP/month (basic + commisison) depending on experience
• Performance bonus/commission tied to sales growth
• Remote work flexibility, with possible travel to UAE for training

Job Type: Full-time

Pay: E£10, E£13,000.00 per month

Experience:

• e commerce: 1 year (Required)

We're Hiring a Senior Account Manager of E-commerce and Digital Marketing

About El Qalaa El Hamraa

El Qalaa El Hamraa is dedicated to delivering innovative fan engagement and world-class experiences for Al Ahly supporters. We are committed to growth through digital transformation, ensuring our fans enjoy seamless access to products, services, and loyalty benefits that celebrate their passion for the club.

Job Summary

Senior Account Manager of E-commerce and Digital Marketing
will lead our direct-to-consumer digital channels. This role is central to the company's growth, responsible for managing and optimizing all online sales platforms, developing and launching a new mobile application, and spearheading a comprehensive loyalty program. You will play a pivotal role in shaping our digital strategy while ensuring a seamless and engaging experience for Al Ahly fans and customers.

Key Responsibilities

E-commerce Platform Management

• Oversee the day-to-day operations and strategic direction of e-commerce accounts on major platforms.
• Manage product listings, inventory, pricing, and promotions to maximize sales and profitability.
• Analyze sales data, market trends, and competitor activity to identify opportunities and optimize performance.
• Handle logistics and customer service inquiries related to third-party marketplaces.

Website & Direct Sales

• Manage and enhance the company's official website as a primary sales channel for Al Ahly fan products (shirts, jerseys, souvenirs, shields).
• Ensure a user-friendly, visually appealing online shopping experience from product discovery to checkout.
• Plan and execute digital marketing campaigns (SEO, SEM, social media ads) to drive traffic and boost conversion rates.

Mobile Application Development & Management

• Lead the planning, development, and launch of the
  El Qalaa El Hamraa mobile app
  .
• Collaborate with internal teams and external developers to create a fan-first hub for engagement and sales.
• Oversee the creation and integration of a new mobile game, ensuring alignment with the Al Ahly brand.
• Monitor app performance, updates, and user feedback for continuous improvement.

Loyalty Program Management

• Design, launch, and manage the company's loyalty program to reward and retain Al Ahly fans.
• Drive enrolment, participation, and repeat purchases through targeted strategies.
• Analyse program data to understand customer behaviour and optimize effectiveness.

Strategic Planning & Reporting

• Develop and implement an integrated digital strategy covering e-commerce, mobile, and loyalty.
• Monitor and report on KPIs for all digital channels, providing actionable insights to senior management.
• Stay ahead of trends in e-commerce, digital marketing, and fan engagement to ensure innovation and competitiveness.

Qualifications & Requirements

• Bachelor's degree in Marketing, Business, Digital Media, or a related field (Master's preferred).
• Minimum
  7 years of proven experience
  in e-commerce and digital marketing, with at least 3 years in a managerial role.
• Strong track record of managing client accounts, driving digital campaigns, and achieving measurable results.
• Solid experience in e-commerce platforms, website management, and digital advertising.
• Knowledge of mobile app development processes and loyalty program management.
• Strong analytical skills with the ability to translate data into actionable strategies.
• Excellent leadership, communication, and project management skills.
• Passion for sports, entertainment, or fan engagement is a plus.

Cloud Infrastructure Operations Manager.Network Management ZM)

Description

Job Purpose

Manages the transformation of Etisalat network from Legacy to Cloud based. Manages, Controls and Maintains the different NFVI components - that expand every day to eventually host every existing network function- to achieve the desired network operation on 24/7 basis through insuring staff, system integrators and managed service teams ability to adhere to contacted KPIs & SLAs, in addition to building and coaching the operation teams in NFVI/cloud area by setting objectives, maintaining level of competency through development plans. Working with other technical sections to implement ongoing plans. Communicate with vendors, subcontractors, peers in other departments, and peers in other operators to resolve all related operation and integration problems over the Infrastructure layer.

Report To Position Name

Building and Operating resilient Cloud infrastructure systems:
• Operating a multisite, network wide, pro-active support service
• Designing the future support models, structure and deliverables, working with managed service partners/third parties
• Develop remediation plans and What-If scenarios to ensure VNFs availability
• Responsible for awareness and compliance with all aspects relating to policy and guidelines of the Information Security Policy
• Managing infrastructure for secure, global, large scale, highly available services
• Work with Information Security (InfoSec) ensuring that the proposed infrastructure solutions comply with Cloud Security Guidelines and that all Services utilized adhere to the Minimum Security Baseline (MSB) established for each service.
• Responsible for availability of all Cloud Infrastructure platforms and building device management; servers, storage & server O/S, application packaging and deployment, hypervisors, Orchestrators, SDN controllers and monitoring components and systems capacity
• Applying effective processes for VNF Onboarding, Lifecycle management, DevOps automation model and service assurance
• Accountable for Cloud infrastructure upgrades, CSR handling, applying of remedies & permanent fixes. Setting and Frequent review of all NFVI operation processes & procedures & apply all required modifications to enhance work flow.
• Spare parts management; ensures Count, distribution & allocation to ensure service availability and fault resolution according to service SLA. Cloud Infrastructure reporting :
• collation of data and the distribution of daily and monthly operational reports Cloud Infrastructure Optimization :
• Enhance performance throughout the infrastructure automation framework and Implement tooling to optimize performance, availability and costs Deployment and integration of all network virtualized functions :
• Convert capacity plans into tangible cloud resources, Assisting internal customers on consuming the Global Cloud Service, including deploying IaaS and PaaS servers and providing guidance on features and functions that have been approved for use, Manage all configuration activities ensuring service continuity and Support stakeholders through testing, and where issues are thought to require infrastructure adjustments work with the project team to make the required changes Lead the Technology's transformation to cloud:  Driving operational efficiencies and service improvement initiatives across internal teams and managed service partners Lead Systems Engineers as they design and deploy automation and configuration management tools needed to provide a secure, scalable, reliable and fast platform for both our infrastructure and application services. rive innovation while encouraging standards and efficiency uild and foster a high performance culture, mentor team members and provide the team with the tools and guidance Team Management:
• Manages the NFV cloud Infrastructure operations teams to insure smooth operation and maintain the virtualized network functions availability (CS core, PS Core, IPBB and VAS).
• Coaches and supervises the NFVI supervisors Team Leaders, setting yearly objectives and targets, in addition to the day to day communication and guidance. Vendor and Operation budget management :
• Tracking and reporting on all deployed cloud resources ensuring effective use of Operating Expenses and Assessment of OPex for cloud support and during evaluation of cloud RFPs/RFEs/RFQ Participate in technology strategy and external influence :
• Develop relationships with professional organizations and peer groups in other organizations, and stay updated with technology trends and best practices.
• Participate in technical architecture discussions to determine the most-appropriate scalable model, taking into consideration high availability, failover and disaster recovery
• Provide the required level of help and interaction with the planning teams to provide feedback and consultation regarding the strategic plans.

Qualifications

QUALIFICATIONS_ESSENTIAL

University Degree in communications/Computer Engineering. Fluency in both spoken & written English & Arabic language is required. Knowledge: Infrastructure experience and knowledge including deep understanding of Cloud infrastructure/services and delivery models, storage concepts and networking basics. Extensive understanding of Cloud Service Provider offerings. Solid foundation in software engineering best practices. Thorough understanding of networking concepts, Internet protocols and network security.

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

Minimum of 8 years of Experience in the Infrastructure Operations with at least 3 in a leadership position

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A

Job: Manager

Organization: Etisalat-Misr

Job Posting: 18/Aug/2025, 6:24:04 AM

Key Responsibilities

• Lead the Cash Client Journey Payments teams supporting clients and providing operational capabilities to clients across the network.
• Drive constant client input into the client journey to elevate the client experience, and lead the service teams to deliver high quality client interactions with solutions that meet client expectations
• Ensure continual experimentation within the client journey to deliver outcomes that align to the strategy and product backlog
• To direct and control service delivery in relation to Cash Management in the country
• To pro-actively manage risks associated with offering Cash Products, cheque clearing and branches
• Supervise branch staff, including coaching, development and discipline to help meet unit goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.
• To create and maintain 'Client Services Oriented' culture / environment where processes are designed in order to bring overall efficiency in operations and at the same time achieve highest level of client satisfaction.
• To benchmark Client service with the market (which includes all appropriate service providers in the service industry) in the Cash business and determine ways of achieving leadership
• Ensure that the unit is working effectively, that necessary resources are available to the businesses and that costs are regularly reviewed and monitored to prevent waste.
• Ensure that effective business continuity plans and emergency management procedures exist
• Lead projects for various products and mainly Regulatory related projects.
• Ensure all cheques, including returned items (RCMS Clearing Cheques, Inward collection, Outward Collection, In House cheques, PDCs and PDCDs) received into CMO are checked for authenticity and are processed as per customer's instructions.
• Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc
• Accountable for identifying, managing and controlling risks by ensuring that all procedures and processes are in compliance with local regulations as well as relevant low of the domiciled country of the client to avoid risks to clients, Bank and the Group.
• To proactively identify and recommend on areas of risk/ opportunities arising from regulatory and market changes.
• To undertake continuous monitoring of key controls to assess the proper functioning and adequacy of existing controls leading to effective management of Operational Risk.
• Ensuring alignment to SCB policies and procedures within the day to day processing environment of the function
• Ensuring Operation Units' standards and roadmap abide by Group operating principles, policies and procedures as well as Country Addendums and Enterprise Risk Management Framework ("ERMF")
• Ensuring that the execution of Operations' functions are fully compliant with statutory regulations, laws, guidelines.
• Assist R&C (risk and control) in the overall effective and proactive management of all Operation units' risks and control gaps

Skills And Experience

• 8+ years in payment/remittance space.
• SWIFT payment knowledge – advanced.
• Cheques and clearing experience.
• Analytical skills.
• Fluent in English & Arabic
• Branch Banking Systems
• Customer Support Policies, Standards and Procedur
• Anti-money Laundering Policies and Procedures

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Core Operations Senior Engineer.Network Management C7)

Description

Job Purpose

Operate and administrate core network to achieve and maintain network availability KPIs.

Report To Position Name

Specify the failure source of the Core network & action/decision taken to achieve and maintain network availability KPIFollow troubleshooting & escalation process of the Core network to ensure the implementation of actions taken in the right way.Monitor and reports Performance of the Core network to ensure steady competitive quality all over the network.Archive and reports the network outage & failures to keep records of network problems and solutions and future preventive actions.Implement assigned work orders properly to ensure timeliness of work progress with work plans.Follow on quality assurance and control process to secure adherence to standards.Update changes in the core database files accurately to ensure right data availability when needed.Follow up and Reports full details on project progression to ensure sticking to Furnish innovative applicable ideas & solutions in order to facilitate work and enhance team performance. Communicate with vendors and suppliers to accomplish daily tasks, and proper problem handling.Perform the daily tasks and duties in a secure way in order to ensure coherence with the company security standards and rules.Evaluate and follows up with EOT core staff for all assigned projects and planned CSRs to ensure coherence with time frames and quality and SLA compliancy.Coordinate & assigns resources to ensure proper implementation of EOT tasks. Customer Centricity : Creates a positive internal customer experience during internal customer journeys and touch points Innovation: Continuously learn new trends in the market and propose new ideas, approaches and insights Operational Excellence : Takes responsibility—Accepts responsibility for outcomes of one's work; with focus on accurate high quality operations daily routine, processes and workflows. People Management : Demonstration of team spirit and a proactive collaboration with cross functional projects. Demonstrate company values and compliance with company policy.

Qualifications

QUALIFICATIONS_ESSENTIAL

University Degree in Electrical Engineering (major Electronics and telecommunications Engineering) Very Good Computer skills, Advanced MS excel is required. Excellent in Arabic & English (Reading, Writing & Oral).

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

Work experience: 3-5 years of experience with proficiency in the field of wireless core network equipment

EXPERIENCE_DESIRABLE

Various vendors experience

CERTIFICATIONS_ESSENTIAL

Essential GSM/WCDMA fundamentals. Wireless GSM/WCDMA techniques. Soft switch/Media gateway principles. Effective Report Writing. Interpersonal Skills. Understanding Work Space. Desirable Time management. Creative thinking.

Job: Senior Engineer

Organization: Etisalat-Misr

Executive

Job Posting: 16/Sep/2025, 7:50:18 AM

**Job Title

Director of Operations Luxury Hotel Management Cairo, Egypt

Job Description

Director of Operations Luxury Hotel Management Cairo, Egypt

Position Overview**

Accor is hiring a seasoned Director of Operations for one of its leading properties in Cairo, Egypt. This strategic leadership role oversees all hotel departments, ensuring excellence in guest experience, service standards, and operational performance across rooms, food and beverage, housekeeping, spa, and in-room dining services.

**Job Details

Job Location: Cairo, Egypt

Industry: Hospitality

Function: General Management

Gender: Any

Candidate Nationality: Any

Candidate Current Location: Any

Job Type: Full Time

Role Summary Property-Wide Operational Leadership**

As Director of Operations, you will serve as the right hand to the General Manager, leading cross-departmental teams with a focus on financial efficiency, guest satisfaction, team development, and brand integrity. This role is pivotal to the property's success, directly impacting revenue, quality control, and team morale.

What You ll Do

* Oversee all hotel operational departments including Rooms Division, F&B, Housekeeping, Spa, and Guest Services

* Serve as Acting GM in their absence, managing critical decisions and maintaining daily operational oversight

* Monitor departmental performance against revenue targets, labor budgets, and service KPIs

* Lead departmental heads, conduct performance reviews, implement SOPs, and facilitate leadership coaching

* Manage payroll and expense control, ensuring alignment with approved budgets

* Represent the hotel in high-profile VIP and guest service situations

* Maintain strong operational knowledge of hotel services, POS systems, and guest amenity standards

* Oversee guest satisfaction tracking, issue resolution, and continual service improvements

* Facilitate regular operational meetings, morning briefings, and participate in safety and executive planning forums

* Collaborate with finance teams to monitor P&L statements, revenue forecasts, and expense reports

* Drive sustainability and brand responsibility initiatives across departments

Ideal Profile

* Minimum 5 years in a senior hotel operations leadership role, preferably within a luxury or lifestyle brand

* Proven track record overseeing both Rooms and Food & Beverage departments

* Solid understanding of budgeting, financial reporting, and profitability analysis

* Strong communication, leadership, and organizational skills

* Bachelor s degree in Hospitality Management or a related field preferred

* Ability to work flexible hours, including weekends and holidays

* A proactive, detail-oriented, and people-focused leadership style

* Be part of an iconic global hospitality group with access to international mobility

* Enjoy career development programs and cross-training across hotel brands and functions

* Exclusive employee discounts across over 100 countries

* Work in a supportive and diverse culture driven by purpose, responsibility, and innovation

* Lead with impact in one of Cairo s most dynamic hotel environments