17 Manufacturing Leader jobs in Egypt
Plant & Production Manager @ Siemens Egypt

Posted 26 days ago
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**Req ID:** 447935
Plant & Production manager - EgyptSiemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.Join our Smart Infrastructure as Plant manager and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.Job Summary:The Factory Manager oversees the daily operations of a manufacturing facility, ensuring efficiency, safety, and productivity. This role involves managing staff, coordinating production schedules, and implementing process improvements to meet company goals.Your Role - International, Challenging And Future-Oriented!· In our Smart Infrastructure Electrification and Automation Division in Egypt , we are searching for plant manager in Medium Voltage plant. The Factory Manager is responsible for overseeing all factory operations, ensuring efficient production processes, maintaining high-quality standards, and fostering a safe and productive work environment. This role requires strong leadership, strategic thinking, and a hands-on approach to managing day-to-day activities.Knowledge of MV and LV switchgear, protection, control & SCADA system panels· Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus · Evaluating risk, which involves comparing estimated risks with criteria established by the organization such as costs, legal requirements and environmental factors, reduce business liability. · Qualification for Quality and Safety: Design, develop and deliver BU quality, safety process and regulatory topics, including related training. Implement competency gaps and evaluate the effectiveness of the .· Allocate resources, such as equipment and personnel, to maintain production standards.· Estimate manufacturing costs and identify ways to reduce them· Monitor production output and adjust processes as necessary to meet deadlines.Your Qualifications And Skills - Digital And Solid!· Minimum 10 years' experience in manufacturing. · Proven experience in a managerial role within a manufacturing or industrial setting.Leadership and management knowledge.· Experience with lean manufacturing principles and practices.· Knowledge of ISO standards and quality management systems· Good Command of English LanguageWhat else do you need to know?As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.
Operations Manager
Posted today
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**About the role**:
To facilitate expansion and to accommodate the operational challenges that is limiting its expansion, our client is looking for a young yet expert high-end Operations Manager to be on top of the whole operations of the firm. A significantly smart person that must not have a lot of years of experience. We're looking for the business owner character rather than the 9-5 employee. Job duties shall include but not limited to the following:
- Introduce more efficient and effective ways to manage internal operations.
- Constantly coming up with new ideas and implementing them to enhance the process.
- Assure smooth communication between the different departments.
- Enhance workplace environment for our valuable employees.
- Manage the whole operations cycle starting from raw materials until customers deliveries.
- Ensure legal compliance with different legal governmental entities.
**Job requirements**:
- Relevant experience in operations-oriented roles preferrable in the fashion/apparel industry (no minimum or maximum).
- Excellent communication and negotiation skills.
- Creativity and the ability to think out of the box.
- People management skills.
- Hunger to build, enhance and achieve.
- Solid history of achievements.
- A strong will and proficiency in working under challenging situations.
**Perks**:
Along with the proper budget allocated for the role, this opportunity is for the ones that are looking for entrepreneurial full-time roles! An opportunity to add value and exponentially level up in terms of career and experience that you can't easily find!
Best luck to all!
Plant Maintenance & Utilities Manager
Posted today
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**Role**:
Responsible for the production and warehousing operation maintenance and engineering activities. Ensures that all production and facilities assets are properly maintained and operational to meet production requirements. Oversee all planning involved in asset upgrades and new expansions/installations
**Accountabilities**:
1. Prepare and execute departmental budget for staffing, spares, consumables, major equipment overhauls and new initiatives
2. Performs the analysis and identify the maintenance function priorities and goals to deliver the AOP
3. Ensures efficient maintenance and up keeping of all buildings, grounds, service and production equipment
4. Develops the proper control procedures for maintenance such as work orders, work schedules, equipment listing, machinery.
5. Institute an effective preventive maintenance program to ensure efficient production operation within cost targets
6. Consults with production personnel to determine equipment operating and maintenance needs
7. Oversees major projects construction and installation activities
8. Ensures the support facilities (CO2, boilers, HVAC,) uninterrupted operation to meet production demand
9. Ensures that the maintenance workshop provides timely support to the production operation and other functions
10. Ensure safe operating conditions exists throughout the facilities. Promptly correct any unsafe conditions
11. Sets maintenance team performance standards and aligns the organization
12. Coordinate maintenance resources across facilities
13. Coaches and provides constant feedback for development and improved operation
14. Utilize visual factory concepts to control and organize the work
15. Develop staffing and skill building plans to build technical mastery
16. Lead problem solving activities and coaches the maintenance team on process improvement
LI-EGYPT
**Qualifications/Requirements**:
- Mechanical/Electrical engineering degree from a recognized university
- 5 - 7 years plant maintenance or engineering experience
- Project management skills; Timeline, budget, resource management
- Effective people management and communication skills
- Proficient with computer usage
- Fluency in spoken and written English and Arabic
**Relocation Eligible**: Not Applicable
**Job Type**: Regular
Value Stream Operations Manager

Posted 8 days ago
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GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.
GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains, and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy.
**Job Summary:**
The Value Stream Operations Manager I develops fully resourced project schedules related to complex rotating equipment maintenance outages in the Industrial, Oil and Gas, and Utility industries across the globe. Uses comprehensive understanding of Primavera software functionality and accounting, financial terms, and general project management methodologies. Assists Project Controls COE with process improvements and systems alignment.
The Value Stream Operations Manager I works with the Value Streams to develop and maintain outage standards for the technology and partner with global teams to execute in accordance with the standards. Analyzes and tracks global performance to identify fleet trends and productivity opportunities.
**Essential Duties & Responsibilities:**
+ Produce and Maintain standards for the technology
+ Develop base project schedule templates in accordance with cross-functional team's input
+ Update KPI Bowler on monthly basis
+ Participate in Kaizen events to build and update technology standards
+ Prepare and develop resource loaded project schedules in line with job cost estimate standards
+ Maintains Primavera activity codes, calendars, and resources
+ Work across teams to develop metrics, contextual analysis, and reports to a variety of internal and external stakeholders
+ Analyze lessons learned and recommend process improvements and template updates to drive future behaviors and methodologies
+ Coordinate best project control practices in accordance with established standards and procedures
+ Travel to outage sites and regional offices as required to support specific project control needs
+ Travel may be required
+ You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
**Required Qualifications & Experience** :
+ Bachelor's degree with three years' field experience in a Project Controls capacity
+ 5+ years applicable experience and demonstrated success/knowledge
+ 2+ years of specialized/industry experience
+ Advanced level working knowledge of Primavera (project management software) and Microsoft Excel
+ English proficiency required
+ Excellent customer facing and communication skills
**Desired Characteristics:**
+ Knowledge about Gas Turbine operations
+ Open mindset and enthusiasm to work in multi-cultural and global role
+ Familiarity of dynamic project environments
+ Possess high level organizational ability, proven leadership, and decision-making capabilities
+ Experience in troubleshooting and problem solving
_FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law_ _._
Senior Sales Operations Manager

Posted 10 days ago
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Bringing smiles is what we do at TTEC. for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.
What you'll do as a Leader:
- Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
- Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
- Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values.
- Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
- Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
- Build knowledge on client products and services - features, benefits and impact on Digital media/cloud based customers.
- Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
- Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.
What you'll do as Senior Sales Manager:
- Manage Sales pipeline and regular forecasting to meet assigned goals.
- Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
- Develop and continuously improve lead qualification using established criteria and standards.
- Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
- Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
- Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
What you need to succeed:
- Native or fluent in spoken and written English
- Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
- 5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.
- Demonstrated ability to be a quick learner with the ability to adapt on a daily basis
- Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
- Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
- Willingness to work across shifts where needed.
- Advanced knowledge of Sales Operations, Technology used in Digital sales
- Strong leadership driving Sales, Customer Success and Subscription management.
- Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
- Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-SB1
**Title:** _Senior Sales Operations Manager_
**Location:** _EG-Cairo-Cairo_
**Requisition ID:** _04493_
**Other Locations:** _Egypt_
Operations Manager - F&b
Posted today
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The Operations Manager will be responsible for overseeing the day-to-day operations of all restaurants within the company's portfolio. This includes managing and supervising restaurant managers, ensuring quality standards are met, implementing operational processes and procedures, and working closely with the executive team to drive business growth.
**Operations Manager Responsibilities**:
- Manage and oversee the operations of multiple restaurants within the company's portfolio.
- Set and monitor performance targets and goals for each restaurant.
- Ensure all restaurants comply with health and safety regulations and quality standards.
- Develop and implement operational processes and procedures to improve efficiency and customer satisfaction.
- Train and develop restaurant managers and staff to maintain high service standards.
- Work closely with the executive team to develop and implement business strategies.
- Monitor and analyze sales, financial, and operational data to identify areas for improvement.
- Collaborate with the marketing team to develop and execute promotional campaigns and initiatives.
**Requirements**:
- Proven experience as an Operations Manager in the F&B industry.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Highly organized and detail-oriented.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as needed.
**Requirements**:
**Requirements**:
- Bachelor's degree in Business Administration or related field.
- Minimum of X years of experience as an Operations Manager in the F&B industry.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as needed.
Manager, IT Operations
Posted 11 days ago
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Manager, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Manager of IT Operations, you will be responsible for the seamless execution of operational tasks and direct IT delivery within our organization. Your scope will include managing IT support across all locations, overseeing infrastructure, handling asset management, and ensuring compliance with security standards. You will collaborate closely with various teams to deliver effective technical solutions and maintain high standards of service.
**Responsibilities:**
+ **Operational Support and Service Management:**
+ Manage and triage daily IT support requests across all areas.
+ Supervise service desk operations to ensure SLA adherence and timely resolution of incidents.
+ Implement and monitor ITIL-based practices, including Incident, Problem, and Change Management.
+ Lead root cause analysis and drive permanent solutions for recurring technical issues.
+ **Infrastructure and Systems Oversight:**
+ Oversee local data center/server room infrastructure and end-user computing.
+ Ensure high availability of business-critical systems and coordinate failover testing and recovery protocols.
+ Support remote access services, VPNs, and hybrid work enablement solutions.
+ **IT Asset and Procurement Management:**
+ Manage end-to-end lifecycle of IT assets: acquisition, deployment, tracking, and decommissioning.
+ Coordinate with procurement and finance on stock planning and vendor management.
+ Handle asset audits, warranty tracking, and compliance with internal and external audits.
+ **Project Management and Implementations:**
+ Lead local deployments for new clients and campaign launches.
+ Support UAT (User Acceptance Testing) and liaise with global engineering teams.
+ Coordinate site readiness for client visits, technology pilots, and system rollouts.
+ **People and Stakeholder Management:**
+ Supervise onsite IT staff and coordinate daily tasks.
+ Act as the primary IT contact for site leadership and operations teams.
+ Translate business needs into technical solutions and ensure communication with delivery leads.
+ **Security, Compliance, and Risk Management:**
+ Enforce endpoint security standards and access control policies.
+ Support audit readiness and ensure compliance with IT policies and industry frameworks.
+ Mitigate risks by addressing vulnerabilities in collaboration with security teams.
**Qualifications:**
+ 5-8 years of proven experience in IT operations.
+ Expertise in ITIL-based processes and service management.
+ Strong understanding of infrastructure and systems oversight.
+ Experience with IT asset management and procurement.
+ Demonstrated project management skills and stakeholder engagement.
+ Knowledge of security standards and compliance requirements.
+ Excellent communication and leadership skills.
+ Fluency in English (C1)
**Nice to have:**
+ People management experience
+ Networking knowledge
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time2025-10-01
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Trade Operations Processor/ Assistant Manager
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- Handling client queries and ensure they are responded to the satisfaction of customers.
- Manage and perform the daily control activities of Trade operations covering all product offerings.
- Ensure all departmental process documents, flows, risk and control self-assessment are periodically reviewed and update periodically.
- Support in the roll out of projects providing requirements, UAT testing, go live support to avoid any client impact.
- Support the team manager in all internal and external audits and reviews.
- To manage the day to day working of Trade Operations.
- Proactively identify and mitigate potential risk events / operational losses / fraud.
- To manage the analysis of existing work practices - system and procedural - identifying and implementing areas for improvement.
- Updating of department process notes and process flows in line with system changes and new regulations and process.
- Act as back up and support for other areas team members in Operations.
- Archive and file transactional records in line with local regulations and process.
- The role requires strong interpersonal and communication skills due to direct interaction with clients, coverage and stakeholders.
- Report issues and concerns as soon as possible to senior’s in time and with complete information, in which effort is made to prevent or limit possible damage.
- Support and work towards the common objective of Unit stakeholders.
- Timely escalation of issues and concerns to the Management team to mitigate any potential impact.
- Support Team Leader and Department head in various audits and reviews by internal and external audit teams.
- Qualifications:
- 6-8 years of experience in a related role.
- Ability to work under pressure and manage to deadlines
- Ability to work in a fast-paced environment.
- Consistently demonstrates clear and concise written and verbal communication.
- Attention to detail and intermediate problem solving skills
- English language fluency is a must.
- Education:
- Bachelor’s degree/University degree or equivalent experience.
- CDCS is preferred.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
Production/process Manager
Posted today
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**Do you have the drive to create, innovate and develop sustainable solutions for the mining and cement industries, taking on some of the world’s biggest challenges? If yes, you will fit right into our culture. FLSmidth seeks people who are agile, challenge conventions, and drive success for customers. FLSmidth seeks high passionate employees who excel in collaboration. Together we carry forward a brand of excellence and safe industry for employees and customers. FLSmidth contributes to a better future, while our global career opportunities enable you to discover your potential.**:**You will join GRSC (Global Remote Service Center) located in Cairo, Egypt to support the asset management projects within FLSmidth in the aspect of operation, maintenance, digital solutions, and Mission Zero services.**:
**Your responsibilities**:
- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.
- Review plant operating performance to ensure adherence to company standards and best practices.
- Oversee the daily Operations and targets of the process function.
- Acts as a technical advisor in projects so that specific technical issues are handled correctly and efficiently in line with the customer requirement.
- Coaches and guides peers.
- Technical Support of digital smart services related to Process Expert Systems.
- Carries out audits, plant visits, customer meetings, supports, and participates.
- Process assessments of grinding and pyro systems.
- Refractory assessments and support to select/install the proper refractory material per project.
**What you bring**:
- Bachelor’s degree in either Chemical Engineering or Science or relevant.
- Minimum experience of 5 Years in the same role and responsibilities.
- Ability to analyze test information and incorporate it into process optimization.
- Ability to promote cement operation and process SOP's.
- Familiarity with process measurement devices and tools and ability to perform calculations and data interpretation.
- Availability to travel up to 70% of the time.
- High knowledge of Microsoft Tools (Office, Outlook, etc).
- Team player & strong work ethics and integrity.
**What we offer**:
- An equal opportunity employer committed to creating a diverse and inclusive workplace.
- A global network of supportive colleagues and growth opportunities.
- Work-life balance so you can focus on professional and personal priorities.
- Competitive benefits package including health, disability, life, and voluntary insurance options.
**Application and contact***:
Manager - Restricted Products Operations
Posted today
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- Minimum 1 to 4 years of experience in managing people and interacting with customers / stakeholders;
- Excellent command of spoken and written English (any second European language is an advantage);
- Excellent communication skills with the ability to communicate to all levels;
- Demonstrated ability to manage, motivate, and influence work behaviors;
- Demonstrated problem solving and analytical capability.
Job summary
**Job Description**:
The Restricted Products teams ensure that Amazon transactions satisfy legal and safety requirements. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around product safety recalls. These actions include removing recalled/restricted products from the site and from our warehouses, and contacting customers with pertinent safety information.
The team that you will lead is responsible to ensure that the imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country, to take appropriate actions in order to protect customers from recalled or unsafe products and also, to classify products based on their potential hazardous risk, for regulatory storage and transportation purposes.
About the hiring group
The Restricted Products Teams collaborate with different teams to ensure we obsess over the safety of our customers and mitigate risks with the products that are being sold. Creating high standards of compliance will provide our customers with the certainty to buy the products they want online.
Key job responsibilities
- Manage a team of 15-20 associates to ensure high service delivery and execution.
- Manage workflows in cooperation with internal and external stakeholders
- Outlining procedures and instructions on work received;
- Work with Program Teams in implementation of new operational activities, including training, SOP development, etc,
- Create of controls and KPI’s to ensure compliance with Program and Operational requirements.
- Partner with other Compliance teams for risk mitigation.
- Create and monitor Career Growth Plans for direct reports.
- Ensure process efficiency and minimize variation.
- Conceptualize, design and ensure training delivery to the team, including onboarding training
- Making time estimations on new jobs received, check accuracy / quality of content creation / population done by others;
- Ensuring records are maintained accurately;
A day in the life
You will manage the team of 15-25 associates with focus on their performance. You will also work with program and ops managers on goals and deliverables. You will also cooperate with the group of process experts to ensure a continuous improvement for existing processes and create new ones.
- Experience in data analysis and working with large data sets;
- Background in Business Process Outsourcing (tech, financial services, customer service, call center etc.) is a plus;
- Knowledge of Supply Chain management, Compliance / Regulatory areas or Consumer Retail is being considered a plus.
- Experience with Lean Six Sigma and other process improvement tools.
- Familiarity with SQL.