136 Management Self Service jobs in Egypt
Technical Support
Qsource Business Services
Posted today
Job Viewed
Job Description
Qsource is hiring Technical Support for a well-known Real Estate company located in 6th October.
Working Hours: 9 to 5
Day off: Friday, Saturday
**Requirements**:
- Graduated from Computer Science or Relevant.
- Experience: 1 - 2 Years
- English: Good
- MCSA, CCNA: Self-study.
Job duties:
- First-line support with:
- Fiber
- CCTV
- Access Control
- Barrier Gate
- Data Center
- Control and manage ICITY Mountain View Site.
- Create and manage Share File Server V2012.
- Control Camera’s in Site (Ronix-Ganz).
- Configure Telephones and Central (Mitel).
- Create VPN Connection (Vodafone).
- Configure Access point POE (ALTAI-Cisco) - Configure Finger-Face print.
- Setup and configure E-Mail & Daily
- Troubleshooting.
Working Hours: 9 to 5
Day off: Friday, Saturday
**Requirements**:
- Graduated from Computer Science or Relevant.
- Experience: 1 - 2 Years
- English: Good
- MCSA, CCNA: Self-study.
Job duties:
- First-line support with:
- Fiber
- CCTV
- Access Control
- Barrier Gate
- Data Center
- Control and manage ICITY Mountain View Site.
- Create and manage Share File Server V2012.
- Control Camera’s in Site (Ronix-Ganz).
- Configure Telephones and Central (Mitel).
- Create VPN Connection (Vodafone).
- Configure Access point POE (ALTAI-Cisco) - Configure Finger-Face print.
- Setup and configure E-Mail & Daily
- Troubleshooting.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support
Cairo, Al Qahirah
Qsource Business Services
Posted today
Job Viewed
Job Description
Qsource is hiring Technical Support for an International Company working in the pharmaceutical field located in New Cairo.
Job Requirements:
- Bachelor’s degree
- Minimum 1-2 years of experience
- Helpdesk and customer service background (First line support )
- Prefer Masr El-Gedida, New Cairo, Nasr City
- Graduated from Computer Science or related
- Very-Good command of English
- V.Good in MCSA
- Good in CCNA
- Good communication skills
Job Description:
- Provide first-line support on issues related to Operating system, connectivity, MS office including MS Outlook, Meeting room systems, and Office IT equipment.
- Log IT ticket for incidents and follow thru to resolution. Update ticket details as incidents are managed until completion. Regularly review incident tickets and improve FCR (First Call Resolution).
- Responsible for the day-to-day IT operations, scheduling, and technical support of the company’s infrastructure and computers, etc.
- Support the company’s WAN & LAN environment and coordinate with Global & local vendors for support. Work with in-country telecom providers to review and select the best connectivity (Internet, WAN & Mobile services) solutions.
- Accountable for support and maintenance of printers, Meeting room automation, Video Conference systems, Telephone systems, Digital Signage system, and access control systems.
- Act as the primary contact for our customers as the “face of IT”
- Promoting a welcoming and engaging service/environment to make sure we deliver an excellent customer contact experience
- Analyze the customer’s needs utilizing analytical skills to develop appropriate and innovative solutions as required
- Triage technical queries and identify if the issue can be resolved quickly within an appropriate time frame
- Liaise with other IT Teams, as necessary in order to resolve faults, keeping the customer fully updated on the next steps
- Ensure all customer interactions are recorded as tickets within ServiceNow
- Make sure escalations are dealt with, managed, and minimized whilst remaining calm in situations of conflict
- Process any returned IT equipment in accordance with Asset Management obligations
- Ensure the onsite & service desk service is running in accordance with the global SOP
- Support the local onboarding and offboarding IT processes to assist with driving a successful IT experience
Job Requirements:
- Bachelor’s degree
- Minimum 1-2 years of experience
- Helpdesk and customer service background (First line support )
- Prefer Masr El-Gedida, New Cairo, Nasr City
- Graduated from Computer Science or related
- Very-Good command of English
- V.Good in MCSA
- Good in CCNA
- Good communication skills
Job Description:
- Provide first-line support on issues related to Operating system, connectivity, MS office including MS Outlook, Meeting room systems, and Office IT equipment.
- Log IT ticket for incidents and follow thru to resolution. Update ticket details as incidents are managed until completion. Regularly review incident tickets and improve FCR (First Call Resolution).
- Responsible for the day-to-day IT operations, scheduling, and technical support of the company’s infrastructure and computers, etc.
- Support the company’s WAN & LAN environment and coordinate with Global & local vendors for support. Work with in-country telecom providers to review and select the best connectivity (Internet, WAN & Mobile services) solutions.
- Accountable for support and maintenance of printers, Meeting room automation, Video Conference systems, Telephone systems, Digital Signage system, and access control systems.
- Act as the primary contact for our customers as the “face of IT”
- Promoting a welcoming and engaging service/environment to make sure we deliver an excellent customer contact experience
- Analyze the customer’s needs utilizing analytical skills to develop appropriate and innovative solutions as required
- Triage technical queries and identify if the issue can be resolved quickly within an appropriate time frame
- Liaise with other IT Teams, as necessary in order to resolve faults, keeping the customer fully updated on the next steps
- Ensure all customer interactions are recorded as tickets within ServiceNow
- Make sure escalations are dealt with, managed, and minimized whilst remaining calm in situations of conflict
- Process any returned IT equipment in accordance with Asset Management obligations
- Ensure the onsite & service desk service is running in accordance with the global SOP
- Support the local onboarding and offboarding IT processes to assist with driving a successful IT experience
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Teleperformance
Posted today
Job Viewed
Job Description
Immediate hiring for fluent English speakers, start your paid training on the Monday 22nd of November 2021
Teleperformance Egypt is looking for Technical Support Specialist to troubleshoot and Fix the USA Security systems issues
Job Title:
- Technical Support Specialist
**Requirements**:
- University Graduates ( Computer science preferably)
- Gap year students and drop-outs are welcome to apply
- Fluent Enough to communicate with USA Deluxe Customers ( level B2 or C1 in English)
- Flexible to work for the night and overnight shifts
Salary & Benefits:
- 7,500 EGP monthly Net Salary
- Chance to get promoted in 9 months
- Annual profit share up to 22,500 EGP
- Medical Insurance 150,000 EGP
- Learning and development programs for career guidance
- Night and Overnight Shifts only
- Location: Mohandessen site
- Package of Discounts for many stores in Egypt
Location and Shifts:
- Mohandessen site
- Night And Over Night Shifts Only
- 8 Working hours + 1 hour Break
**Job Types**: Full-time, Contract, Internship, New grad
Contract length: 12 months
**Salary**: E£5,000.00 - E£7,000.00 per month
**Language**:
- English (preferred)
Teleperformance Egypt is looking for Technical Support Specialist to troubleshoot and Fix the USA Security systems issues
Job Title:
- Technical Support Specialist
**Requirements**:
- University Graduates ( Computer science preferably)
- Gap year students and drop-outs are welcome to apply
- Fluent Enough to communicate with USA Deluxe Customers ( level B2 or C1 in English)
- Flexible to work for the night and overnight shifts
Salary & Benefits:
- 7,500 EGP monthly Net Salary
- Chance to get promoted in 9 months
- Annual profit share up to 22,500 EGP
- Medical Insurance 150,000 EGP
- Learning and development programs for career guidance
- Night and Overnight Shifts only
- Location: Mohandessen site
- Package of Discounts for many stores in Egypt
Location and Shifts:
- Mohandessen site
- Night And Over Night Shifts Only
- 8 Working hours + 1 hour Break
**Job Types**: Full-time, Contract, Internship, New grad
Contract length: 12 months
**Salary**: E£5,000.00 - E£7,000.00 per month
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service/ Technical Support Advisor - Egypt
Concentrix
Posted 4 days ago
Job Viewed
Job Description
Job Title:
Customer Service/ Technical Support Advisor - Egypt
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
Are you a **Bilingual?**
Do you have a good knowledge of **English** and speak one of these languages:
**German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish**
Then you could be perfect for our bilingual roles!
As a result of our incredible growth, we're looking for Bilingual speakers to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world's biggest and most well-known brands.
We have multiple amazing sites in **Cairo-Smart Village, 6th October City.** where we offer exciting opportunities in the areas of **Customer Care, Technical Support, and Travel Advisor.**
**Customer Care Opportunities:**
Our Customer Care teams are responsible for providing exceptional customer experiences via various channels - this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers.
**Travel Advisor Opportunities:**
Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have.
**Technical Support Opportunities:**
Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem-solving mindset and a passion for technology, then this could be the job for you!
As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience.
**Reimagine your career with Concentrix!**
**We offer:**
+ Competitive remuneration with Reward and Recognition programs
+ Comprehensive initial training and onboarding
+ Constant support from your colleagues with coaching and mentoring opportunities
+ Professional Development and Career Navigation programs to map out the steps in your development;
+ Health and Wellbeing initiatives;
+ Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more.
**Apply now** **and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you!**
**About us:**
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world's biggest and best companies.
We're fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more!
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service/ Technical Support Advisor - Egypt
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
Are you a **Bilingual?**
Do you have a good knowledge of **English** and speak one of these languages:
**German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish**
Then you could be perfect for our bilingual roles!
As a result of our incredible growth, we're looking for Bilingual speakers to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world's biggest and most well-known brands.
We have multiple amazing sites in **Cairo-Smart Village, 6th October City.** where we offer exciting opportunities in the areas of **Customer Care, Technical Support, and Travel Advisor.**
**Customer Care Opportunities:**
Our Customer Care teams are responsible for providing exceptional customer experiences via various channels - this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers.
**Travel Advisor Opportunities:**
Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have.
**Technical Support Opportunities:**
Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem-solving mindset and a passion for technology, then this could be the job for you!
As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience.
**Reimagine your career with Concentrix!**
**We offer:**
+ Competitive remuneration with Reward and Recognition programs
+ Comprehensive initial training and onboarding
+ Constant support from your colleagues with coaching and mentoring opportunities
+ Professional Development and Career Navigation programs to map out the steps in your development;
+ Health and Wellbeing initiatives;
+ Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more.
**Apply now** **and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you!**
**About us:**
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world's biggest and best companies.
We're fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more!
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
3
Customer Service - Technical Support - Dutch - 2024
Concentrix
Posted 10 days ago
Job Viewed
Job Description
Job Title:
Customer Service - Technical Support - Dutch - 2024
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service - Technical Support - Dutch - 2024
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Intern
Giza
NCR Atleos
Posted 14 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Orange Business Services
Posted today
Job Viewed
Job Description
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**department**:Customer Services & Operations
**contract**:Regular
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**department**:Customer Services & Operations
**contract**:Regular
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
Orange Business Services
Posted today
Job Viewed
Job Description
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**department**:Customer Services & Operations
**contract**:Regular
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
- English Fluent.
- Bachelor Degree in Communication/Networks Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**department**:Customer Services & Operations
**contract**:Regular
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
Cairo, Al Qahirah
Orange Business Services
Posted today
Job Viewed
Job Description
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**department**:Customer Services & Operations
**contract**:Regular
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**department**:Customer Services & Operations
**contract**:Regular
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8
IT Technical Support
Mansoura
El Helal Group
Posted today
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Job Description
Hiring
Work location: 5th Settlement, New Cairo, Cairo, Egypt
**Qualifications**:
- 1 - 3 years of experience
- Nearby locations.
- Microsoft or Cisco knowledge
- Good experience in network installation and configuration.
- Good experience in implementation, administration, and troubleshooting.
- Experienced in Microsoft operating systems.
- Ability to follow manuals and read complicated instructions
- Good communication skills
- Ready to learn new technologies
- English is required
**Job Types**: Full-time, Permanent
**Salary**: E£2,000.00 - E£3,500.00 per month
Application Question(s):
- Are you Egyptian based near New Cairo?
Work location: 5th Settlement, New Cairo, Cairo, Egypt
**Qualifications**:
- 1 - 3 years of experience
- Nearby locations.
- Microsoft or Cisco knowledge
- Good experience in network installation and configuration.
- Good experience in implementation, administration, and troubleshooting.
- Experienced in Microsoft operating systems.
- Ability to follow manuals and read complicated instructions
- Good communication skills
- Ready to learn new technologies
- English is required
**Job Types**: Full-time, Permanent
**Salary**: E£2,000.00 - E£3,500.00 per month
Application Question(s):
- Are you Egyptian based near New Cairo?
This advertiser has chosen not to accept applicants from your region.
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