106 Mall Sales jobs in Egypt

SoftTrend, a leading provider of Software Licensing, IT services, and cutting-edge solutions, has been empowering businesses with innovative technology since 2012. We offer comprehensive IT solutions, including software licensing, IT infrastructure services, and digital transformation.

Job tasks:

- Conduct outbound calls to engage potential customers, effectively promoting and selling our products or services.
- Collaborate closely with the sales and marketing team to contribute to the overall success of the company.
- Demonstrate excellent communication skills, utilizing persuasion techniques and maintaining a customer-focused approach.
- Develop in-depth product and service knowledge to effectively address customer inquiries and concerns.
- Qualify leads, manage customer relationships, and provide exceptional customer service.
- Maintain accurate records of customer interactions and relevant information.
- Provide feedback and follow-up to ensure customer satisfaction and adherence to scripts and guidelines.
- Identify opportunities for process improvement and contribute to sales strategies and campaigns.

Qualification: -Must-Have:

- Bachelor's degree (graduated or undergraduate, currently in the 4th year of university) in a relevant field such as Business, Marketing, or Communications.
- Proven track record of 0-2 years in achieving sales targets and driving revenue growth.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong negotiation skill with the ability to influence and close deals.
- Self-motivated and results-oriented, with a strong drive to succeed in a competitive sales environment.

**JOB TITLE** : CUSTOMER SERVICE CONSULTANT
**REPORTING TO** : CUSTOMER SERVICE MANAGER
**PURPOSE OF POSITION**
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
**POSITION RELATIONSHIPS**
_Internal_
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
_External_
- Factories
- Suppliers
- Customers
- Freight agents
**MEASURES OF PERFORMANCE**
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
**PERSONAL QUALIFICATIONS & EXPERIENCE**
Required Preferred
**Education/Achievements**
Required
Degree in relevant field
Preferred
Equivalent Experience
**Experience/Knowledge**
_Required_
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
_Preferred_
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
**Specific Skills**
_Required_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
_Preferred_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
**Language Proficiency**
_Required_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
_Preferred_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team's ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build Extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization's future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say "no" when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team
- to deliver on time, high quality results with an unwavering commitment to our values and
- standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities,
- including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.

Description
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

**Role Purpose**:
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.

**Role Details - Key Responsibilities and Accountabilities**:

- Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
- Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines / procedures in order to serve the customers with quality services.
- Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote MAFP’s image.
- Assist the visitors / customers at the Information Desk / Booths by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned. Ensure to maintain a positive, polite and professional attitude all the times for serving each customer in order to create a memorable customer experience.
- Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
- Responsible for efficient handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures.
- Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
- Responsible for efficient handling of the Gift Card at the booth, including maintaining accurate inventory levels and strictly following all related SMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Supervisor / Customer Service Manager for resolution / replenishment.
- Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
- Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants / customers.
- Ensure that the assigned Shopping Centre always “looks its best” in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
- Facilitate SMBU Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.
- Assist the Supervisor / Customer Service Manager in maintaining accurate and up to date in-mall directories, retailer manual and contact details of all Tenants in the assigned Shopping Centre.
- Build and maintain a positive and congenial Tenant Relations (with new / existing) and others such as government and community groups in order to enhance the MAFP’s image.
- Provide all necessary data / reports on a periodic basis pertaining to Customer Service to the Supervisor / Manager Customer Service for their review and prompt decision making.
- Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
- Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that it is adhered to and exhibit the same all the time.
- They monitor and report to Team Leader everything that might affect customer experience.
- Collecting all Sales and promotion from all tenants bi weekly.
- Reviewing and amend mall guides ,website and mobile app under TL supervision.

**Personal Characteristics and Required Background**:
Minimum Qualifications/education
- Minimum High School Gradua

**Role Purpose**:
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.

**Role Details - Key Responsibilities and Accountabilities**:

- Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
- Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines / procedures in order to serve the customers with quality services.
- Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote MAFP’s image.
- Assist the visitors / customers at the Information Desk / Booths by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned. Ensure to maintain a positive, polite and professional attitude all the times for serving each customer in order to create a memorable customer experience.
- Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
- Responsible for efficient handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures.
- Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
- Responsible for efficient handling of the Gift Card at the booth, including maintaining accurate inventory levels and strictly following all related SMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Supervisor / Customer Service Manager for resolution / replenishment.
- Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
- Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants / customers.
- Ensure that the assigned Shopping Centre always “looks its best” in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
- Facilitate SMBU Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.
- Assist the Supervisor / Customer Service Manager in maintaining accurate and up to date in-mall directories, retailer manual and contact details of all Tenants in the assigned Shopping Centre.
- Build and maintain a positive and congenial Tenant Relations (with new / existing) and others such as government and community groups in order to enhance the MAFP’s image.
- Provide all necessary data / reports on a periodic basis pertaining to Customer Service to the Supervisor / Manager Customer Service for their review and prompt decision making.
- Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
- Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that it is adhered to and exhibit the same all the time.
- They monitor and report to Team Leader everything that might affect customer experience.
- Collecting all Sales and promotion from all tenants bi weekly.
- Reviewing and amend mall guides ,website and mobile app under TL supervision.

**Personal Characteristics and Required Background**:
Minimum Qualifications/education
- Minimum High School Gradua

Location: Maadi
- Accounts: UK and US market
- 9 Working hours rotational including 1.5 hours break
- Benefits: Transportation provided to meeting points + Social and Medical Insurance

**Job Types**: Full-time, Contract
Contract length: 3 months

**Salary**: E£5,000.00 - E£7,500.00 per month

**Responsibilities**:

- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Qualifications
- Excellent English speakers
- Ability to multi-task, organize, and prioritize work

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: E£5,000.00 - E£7,000.00 per month

T_eleperformanceEgypt is looking for Fluent #EnglishSpeakers (B1+ / B2 / C1)_
- Benefits: _
- _Net Salary 6000 up to 7000_
- _Medical & Social Insurance_
- _Transportation Provided (door to door for girls)_
- _Annual Profit share_
- _Promotion opportunities in 6 months_
- Requirements : _
- _Fluent English is a must (B1+/ B2 / C1)_
- _Graduates/Gap year & Dropouts ONLY_
- _Flexible with rotational working hours_

Location: New Cairo, 5th Settlement - Mohandseen

نوع الوظيفة: دوام كامل

الراتب: من E£6,000.00 لكل شهر

اعتبارات متعلقة بفيروس كوفيد-19:
We are working in well-sanitized working area to provide spreading any diseases.

التعليم:

- بكالوريوس (مفضل)

اللغة:

- English (مطلوب)

Tasks

**Job Description**:
**Responsibilities**:

- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms

**Requirements**:

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work