43 Maintenance Advisor jobs in Egypt
RME Maintenance Engineer , Reliability Maintenance Engineering (RME)
Cairo, Al Qahirah
Amazon
Posted 11 days ago
Job Viewed
Job Description
Description
The RME supervisor will have a significant impact on customer experience. He/She will have the ability to lead and manage external contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough time lines. The RME supervisor will develop plans on how to accomplish engineering departmental goals.
RME supervisor job is shift base schedule in the fulfillment center.
The RME supervisor will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the RME supervisor - Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Fulfillment Center (FC). The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
Key job responsibilities
- Lead, support and mentor the team, ensuring they are working in a safe, standard and efficient manner.
- Have subject matter expertise for critical MHE and Original Equipment Manufacturer assets, and be able to build knowledge on at the introduction of new assets into the network
- Handle basic troubleshooting for base building systems (FA/FF - Electrical distribution -HVAC-BMS- Plumbing )
- Work with the team and the wider network to harness the technical expertise available and build solutions.
- RME supervisor is the shift base job responsible for handling breakdowns, Incident; Stakeholders conflict
- Support Reliability and Sr. Reliability manager with the management of budget, critical spare components, purchase orders, and change orders that are needed to complete capital projects related to critical equipment assets.
- Keep the APM (Asset performance management) metrics achieved and raise the bar on all performance and compliance KPIs
- Support the Reliability Engineering Manager as they work with the Site Safety department & Site Leadership to implement, record and audit safety and statutory compliance programs to provide a safe working environment for all staff.
- Complete critical equipment audits and site health assessments in accordance with corporate standards and procedures
- Develop maintenance standards, documentation, and practices for critical assets.
- Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers.
- Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team.
- Organize local projects or support MENA level projects as assigned by the manager.
- Demonstrate practical engineering experience including a supervisory role managing people.
- Have and experience of automated equipment including packaging machinery, sortation and conveyor systems.
- Have an experience of working to appropriate health & safety standards and regulations.
- Develop and implement vendor annual maintenance contracts AMCs with appropriate service levels for equipment.
- Manage a team of Maintenance Supervisors & Technician's. Define goals, priorities, organized staff planning, staff training to ensure service levels.
- Keep people working in a safe environment, applying the Amazon Safety Policy and working with the Safety team to improve safety on site.
- Ensure That workplace/ assets are clean and in 5S
A day in the life
- Daily Monitor and respond to RME customers requests through trouble ticketing system and always show customer obsession behavior.
- Ensure quality service received by annual maintenance contract vendor and verify that through raising any fail against the SLA (service level agreement)
- Supervise IFM contractor for refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts
- Follow up MHE (conveyors) performance & OEE through SCADA system and manage technicians to reduce MHE downtime
- perform 2 GEMBA walk per shift according to schedule to ensure site & equipment readiness
About the team
The Site RME team is Managing whole Building engineering and facilities related day to day issues and projects as well, including Technical services (Base Building, MHE material handling equipment, Planning and Automation) and soft services
Basic Qualifications
Bachelor's degree in mechanical, electrical, industrial or automation engineering, or related field
3+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience
3+ years of data analysis in the facilities maintenance program, specifically in asset management and spare part optimization experience
3+ years of working with computers and Microsoft Office products and applications experience
High school or equivalent diploma
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Knowledge of diverse MHS, industrial mechanical and electrical systems and automation, controls and robotics systems
Basic experience using project management software, Microsoft Office, asset management software and CAD software (AutoCAD)
Advanced proficiency in verbal and written local language and basic proficiency in English
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
3+ years of maintenance planner/scheduler working within an industrial maintenance complex, manufacturing/distribution industries, or equivalent experience
Experience in material handling systems (MHS) installation, operation and maintenance
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The RME supervisor will have a significant impact on customer experience. He/She will have the ability to lead and manage external contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough time lines. The RME supervisor will develop plans on how to accomplish engineering departmental goals.
RME supervisor job is shift base schedule in the fulfillment center.
The RME supervisor will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the RME supervisor - Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Fulfillment Center (FC). The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
Key job responsibilities
- Lead, support and mentor the team, ensuring they are working in a safe, standard and efficient manner.
- Have subject matter expertise for critical MHE and Original Equipment Manufacturer assets, and be able to build knowledge on at the introduction of new assets into the network
- Handle basic troubleshooting for base building systems (FA/FF - Electrical distribution -HVAC-BMS- Plumbing )
- Work with the team and the wider network to harness the technical expertise available and build solutions.
- RME supervisor is the shift base job responsible for handling breakdowns, Incident; Stakeholders conflict
- Support Reliability and Sr. Reliability manager with the management of budget, critical spare components, purchase orders, and change orders that are needed to complete capital projects related to critical equipment assets.
- Keep the APM (Asset performance management) metrics achieved and raise the bar on all performance and compliance KPIs
- Support the Reliability Engineering Manager as they work with the Site Safety department & Site Leadership to implement, record and audit safety and statutory compliance programs to provide a safe working environment for all staff.
- Complete critical equipment audits and site health assessments in accordance with corporate standards and procedures
- Develop maintenance standards, documentation, and practices for critical assets.
- Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers.
- Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team.
- Organize local projects or support MENA level projects as assigned by the manager.
- Demonstrate practical engineering experience including a supervisory role managing people.
- Have and experience of automated equipment including packaging machinery, sortation and conveyor systems.
- Have an experience of working to appropriate health & safety standards and regulations.
- Develop and implement vendor annual maintenance contracts AMCs with appropriate service levels for equipment.
- Manage a team of Maintenance Supervisors & Technician's. Define goals, priorities, organized staff planning, staff training to ensure service levels.
- Keep people working in a safe environment, applying the Amazon Safety Policy and working with the Safety team to improve safety on site.
- Ensure That workplace/ assets are clean and in 5S
A day in the life
- Daily Monitor and respond to RME customers requests through trouble ticketing system and always show customer obsession behavior.
- Ensure quality service received by annual maintenance contract vendor and verify that through raising any fail against the SLA (service level agreement)
- Supervise IFM contractor for refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts
- Follow up MHE (conveyors) performance & OEE through SCADA system and manage technicians to reduce MHE downtime
- perform 2 GEMBA walk per shift according to schedule to ensure site & equipment readiness
About the team
The Site RME team is Managing whole Building engineering and facilities related day to day issues and projects as well, including Technical services (Base Building, MHE material handling equipment, Planning and Automation) and soft services
Basic Qualifications
Bachelor's degree in mechanical, electrical, industrial or automation engineering, or related field
3+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience
3+ years of data analysis in the facilities maintenance program, specifically in asset management and spare part optimization experience
3+ years of working with computers and Microsoft Office products and applications experience
High school or equivalent diploma
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Knowledge of diverse MHS, industrial mechanical and electrical systems and automation, controls and robotics systems
Basic experience using project management software, Microsoft Office, asset management software and CAD software (AutoCAD)
Advanced proficiency in verbal and written local language and basic proficiency in English
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
3+ years of maintenance planner/scheduler working within an industrial maintenance complex, manufacturing/distribution industries, or equivalent experience
Experience in material handling systems (MHS) installation, operation and maintenance
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support
Teleperformance
Posted today
Job Viewed
Job Description
**Salary**:
- 15000 l.E
**Requirements**:
- Fluency in English is A Must.
**Benefits**:
- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.
**Role Description**
**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent
Industry
- Outsourcing and Offshoring Consulting
Employment Type
Full-time
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
- 15000 l.E
**Requirements**:
- Fluency in English is A Must.
**Benefits**:
- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.
**Role Description**
**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent
Industry
- Outsourcing and Offshoring Consulting
Employment Type
Full-time
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Intern
Giza
NCR Atleos
Posted 15 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Agent
Sutherland Egypt
Posted today
Job Viewed
Job Description
Proficiency in English is a must
- Technical background is a major plus
**Job Types**: Full-time, Contract
Contract length: 12 months
Ability to commute/relocate:
- New Cairo: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (required)
**Language**:
- English fluently (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
- Technical background is a major plus
**Job Types**: Full-time, Contract
Contract length: 12 months
Ability to commute/relocate:
- New Cairo: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (required)
**Language**:
- English fluently (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
Atlas Copco Equipment Egypt S.A.E.
Posted today
Job Viewed
Job Description
**Passionate people create exceptional things**
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
**Join us on our journey for a better tomorrow.**
**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.
**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career
**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
**Join us on our journey for a better tomorrow.**
**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.
**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career
**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Orange
Posted today
Job Viewed
Job Description
**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Customer Services & Operations
**Contract**:
Regular
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Customer Services & Operations
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Cairo, Al Qahirah
Location Solutions
Posted today
Job Viewed
Job Description
We are looking for technical support engineer for our team with following specifications:
Job responsibility
- You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issue
- Prepare accurate and timely reports
**Requirements**:
- Should have bachelors degree in Electronics and Communication Engineer
- Very good communication skills
- Good excel knowledge
- Should be flexible with work timings
**Must have bachelors degree in electronics and communication engineering**
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
License/Certification:
- electronics and communication degree (required)
- excel knowledge like pivot table, vlook up and so on (required)
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
License/Certification:
- bachelors degree in electronics and communication (required)
Job responsibility
- You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issue
- Prepare accurate and timely reports
**Requirements**:
- Should have bachelors degree in Electronics and Communication Engineer
- Very good communication skills
- Good excel knowledge
- Should be flexible with work timings
**Must have bachelors degree in electronics and communication engineering**
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
License/Certification:
- electronics and communication degree (required)
- excel knowledge like pivot table, vlook up and so on (required)
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
License/Certification:
- bachelors degree in electronics and communication (required)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Maintenance advisor Jobs in Egypt !
6
Technical Support Engineer
Cairo, Al Qahirah
Orange Business Services
Posted today
Job Viewed
Job Description
**About the role**:
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential
**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
**Contract**:
Regular
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential
**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
MaxAB
Posted today
Job Viewed
Job Description
Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.
Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.
If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.
**Job Summary**:
The Tech Support Specialist will be responsible for receiving system issues from the stakeholders, as well as tracking the performance of the providers.
**Responsibilities**:
- Receives all system issues from different stakeholders.
- Support business stakeholders (commercial, operations, customer support and accounting) whenever they face any system issue.
- Investigates on reasons behind each issue, finds the root cause and communicates solutions to the stakeholders.
- Follows up with service providers in case there were any issues with them.
- Track service providers' performance.
**Requirements**:
- Bachelor's Degree in information system, Computer Sciences, or related field.
- 0-1 year of experience.
- Excel is a must.
- Experience in a similar role is a plus.
Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.
If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.
**Job Summary**:
The Tech Support Specialist will be responsible for receiving system issues from the stakeholders, as well as tracking the performance of the providers.
**Responsibilities**:
- Receives all system issues from different stakeholders.
- Support business stakeholders (commercial, operations, customer support and accounting) whenever they face any system issue.
- Investigates on reasons behind each issue, finds the root cause and communicates solutions to the stakeholders.
- Follows up with service providers in case there were any issues with them.
- Track service providers' performance.
**Requirements**:
- Bachelor's Degree in information system, Computer Sciences, or related field.
- 0-1 year of experience.
- Excel is a must.
- Experience in a similar role is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Orange Business Services
Posted today
Job Viewed
Job Description
**About the role**:
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential
**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
**Contract**:
Regular
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential
**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
9