205 Mainframe Support jobs in Egypt

Location:
Cairo, Egypt

Job Type:
Full-Time

Reports To:
Director-EdTech

Working Pattern: Sunday-Thursday

Job Overview:

Xpertlearning is seeking a highly capable Systems Support Specialist
to provide helpdesk-level support across various platforms, including the Totara Learning Management System (LMS), CSOD and SumTotal. The ideal candidate will have experience in supporting enterprise systems, troubleshooting software and infrastructure issues, and managing integrations between systems. Prior experience with Totara or Moodle is highly advantageous.

This role requires strong problem-solving skills, excellent communication with clients and internal teams, and the ability to handle escalated support requests involving system configurations, performance issues, or integration breakdowns. It will also include some client facing project work to support implementation of new Totara solutions.

Key Responsibilities:

General Systems & Helpdesk Support

• Provide Tier 1/Tier 2 technical support for clients across supported systems including Totara/OpenLMS/CSOD/Sumtotal
• Respond to and resolve system-related tickets in a timely manner through the helpdesk system.
• Monitor system tickets and liaise with vendor teams on root cause analysis for recurring issues.
• Document troubleshooting steps, resolutions, and user guides for recurring issues.
• Install, configure, and support software and web-based tools on Linux-based and Windows environments.

Totara LMS Support (as needed)

• Troubleshoot and resolve issues related to Totara LMS functionality, custom configurations, and performance.
• Assist with Totara system upgrades and routine maintenance (cron jobs, backups, security patches).
• Support API-based integrations between Totara and third-party systems (e.g., HR, CRM).
• Support custom plugin functionality by liaising with development teams where necessary.
• Provide user guidance or internal documentation for LMS-related processes.

Integration & Automation Support

• Help configure, test, and monitor integrations between enterprise systems and third-party tools.
• Assist in ensuring secure and reliable data flow between systems, including SSO or identity management tools.
• Support automation tasks related to user provisioning, course enrolment, and data migration.

Qualifications & Experience:

• 3+ years experience in a technical support, system administration, or helpdesk environment.
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Solid knowledge of Linux server environments, Apache/Nginx, and basic database operations (PostgreSQL/MySQL).
• Familiarity with PHP, HTML, JavaScript, and web technologies.
• Prior experience with Moodle or Totara LMS is a strong advantage.
• Experience working directly with end users or external clients.

Preferred Skills:

• Exposure to Managed hosted cloud environments (AWS, Azure, etc.) and virtualization.
• Familiarity with ITIL or service desk best practices.
• Understanding of data privacy (e.g., GDPR/PDPL for KSA and UAE) and secure configuration practices.
• Experience with API-based integrations (REST/SOAP) or automation tools.

Soft Skills:

• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication.
• Ability to work independently and within a team.
• Customer-focused with a proactive support mindset.

Language:

• Fluency in English and Arabic – Spoken and Written is required.

Disclaimer: Only selected candidates will be contacted.

Responsibilities:

• Provide first-line technical support to end users for front-end systems and applications .
• Follow up with stores to ensure continuous system functionality and smooth daily operations.
• Troubleshoot and enhance technical issues by identifying root causes and implementing effective solutions.
• Conduct remote troubleshooting to resolve application and system problems efficiently.
• Monitor system performance and ensure high availability to support business operations.
• Coordinate with IT and relevant departments to escalate and resolve complex technical problems.
• Maintain clear documentation of issues, resolutions, and system updates for knowledge sharing and future reference

Qualifications
:

• Bachelor's degree in computer science , IT, or related field .
• Strong SQL knowledge for troubleshooting and data analysis .
• Experience with POS or retail systems.
• Minimum 2 years in applicationIT support.

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

Send your CV via WhatsApp:

Or vis email ( )

Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.

Role Description

This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.

Qualifications

• Proficiency in Customer Service, Customer Support, Customer Satisfaction
• Strong skills in ensuring a positive Customer Experience
• Excellent communication and problem-solving abilities
• Ability to work independently and in a team environment
• Basic technical knowledge and troubleshooting skills
• Fluency in Arabic and English B2-C1
• Cairo Residents Only
• Bachelor's degree or equivalent experience
• Location: Maadi

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work on-site and manage customer interactions effectively
• Previous experience in a similar role is a plus
• Proficiency in relevant software and technology is advantageous
• Fluent English
• Bachelor's degree in Engineering or a related field is preferred
• Cairo residents only

About dawatech:

Dawatech is a premier provider of ERP solutions tailored for various industries, including the healthcare and pharmaceutical sectors. Our pharmacy ERP solutions are designed to help pharmacies manage inventory, streamline operations, and enhance customer service through efficient and secure software systems.

Job Type:
Full-time, Onsite

Location:
Cairo, Maadi

Position Overview:

We are seeking a dedicated and knowledgeable
Technical Support
to join our team, focusing on providing technical support for our
ERP system
. In this role, you will troubleshoot system issues, assist clients with system configuration, and ensure smooth operations. The ideal candidate will have a background in computer science and strong problem-solving skills.

Responsibilities:

• Provide specialized technical support for the ERP system, addressing client inquiries and troubleshooting issues.
• Collaborate with clients to optimize the use of the ERP to meet their business needs.
• Develop and maintain technical documentation, including system manuals and troubleshooting guides.
• Coordinate with internal teams to escalate and resolve technical issues efficiently.

Requirements:

• Fluent English:
  Excellent verbal and written communication skills in English.
• Degree in Computer Science, Accounting Or Related Field:
  A Bachelor's degree in computer science, IT, or a related field.
• Problem-Solving Skills:
  Ability to diagnose complex technical issues and develop effective solutions.
• Customer Service Orientation:
  A strong commitment to helping clients use ERP systems effectively, ensuring their satisfaction.
• Experience with Odoo ERP is a big advantage.

Qualifications:

• Proven experience in technical support or ERP system management.
• Strong understanding of inventory management, sales, and operational workflows.
• Ability to work independently and in a team environment, balancing multiple tasks efficiently.

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East. We specialize in providing high-value, innovative BPO services tailored to meet the unique needs of our clients' businesses. We strive to help clients focus on their core activities while we handle their outsourcing needs with the best practices and state-of-the-art technologies. With a strong commitment to quality, our team works diligently to exceed client expectations by integrating transparency, flexibility, integrity, and passion in all our operations.

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support Agent. The role involves providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction, and addressing any issues they may encounter. The Technical Support Agent will handle customer inquiries, resolve technical problems, and maintain a high level of customer service. Regular reporting and escalating complex issues to higher-level support may also be required.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• English level B2-C1
• Technical Background