48 Mainframe Engineer jobs in Egypt

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose -
Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know Our Team

The Customer Experience Group Technology (CEG Tech) team ensures the smooth delivery of information systems across a global network of multi-channel Contact Centers. Operating in 10 countries, we enable our teams—whether in the office, working remotely, or traveling—to stay connected and supported.

The Opportunity

We are seeking a System Engineer to join our team in Cairo. This role is critical in providing hands-on Contact center related tools and first level IT support to our local Contact Center agents, ensuring they have the tools and assistance needed to deliver exceptional customer experiences. As Cairo is a new support location, you will play a key role in establishing and shaping our support presence on the ground.

• Serve as the primary support contact for Cairo Contact Center agents, assisting with technical issues related to systems, tools, and access—both in-person and remotely (phone, chat, email).
• Troubleshoot and resolve booking discrepancies, technical tool access issues, and escalate larger system problems as needed.
• Monitor core routing and contact center systems, proactively identifying and escalating major issues to relevant teams or vendors.
• Collaborate with internal partners and vendors to support system functionality and drive improvements.
• Manage operational questions and issues, including equipment break/fix, voice quality, and interaction flow routing.
• Contribute to maintaining and optimizing computer and contact center systems, ensuring maximum benefit for users.
• Act as a point of escalation for booking-related errors, consolidating and communicating issues to the appropriate departments.
• Respond to technical outages and act as an incident manager, coordinating with other departments to restore functionality.
• Participate in business specification, configuration, planning, testing, and validation of interaction flows.
• Occasionally perform maintenance tasks outside core hours to ensure business continuity.

What You'll Need to Succeed:

• At least one year of experience in a Contact Center environment, ideally in a supervisory or IT support role.
• Practical experience with IT troubleshooting and supporting typical office applications (e.g., SharePoint Online, desktop suites, Virtual Desktop solutions).
• Strong analytical and problem-solving skills, with a logical and curious mindset.
• Experience with contact center/work optimization platforms (such as Avaya, Genesys, Verint, or similar) is a plus.
• Exposure to data-centric environments (reporting, data aggregation & analysis, using data to identify and solve problems).
• Excellent customer service orientation and communication skills.
• Ability to work independently, demonstrate self-motivation, and collaborate effectively with others.
• Positive, open attitude with a desire to learn, grow, and take ownership in a dynamic environment.
• Good command of written and spoken English.
• Willingness to work flexible hours, including afternoon/evening shifts, weekends, and public holidays as needed.

Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

System Engineer – Africa Region Location: Egypt (with focus on Africa region)

About Us

DataPatrol is a Next Generation Information and Data Security Solutions, specialized in completing the Data Security Journey and the current gaps in an evolved way.

We offer innovative solutions that address unique challenges in data and information security.

As a System Engineer at DataPatrol, you will play a pivotal role in our PreSales, PostSales, and support efforts. You will work closely with our sales and technical teams to understand client requirements, design DataPatrol solutions, and provide ongoing support to ensure customer satisfaction. This is a technical role that requires a deep understanding of cybersecurity technologies and a customer-centric approach.

Key Responsibilities:

1. PreSales Activities:

• Collaborate with the sales team to identify customer needs and technical requirements.

• Develop and present technical solutions and product demonstrations to potential clients and partners.

• Assist in creating detailed proposals, technical documentation, and BoQ's.

• Serve as a technical advisor during client meetings and presentations.

2. PostSales Implementation:

• Lead the implementation of DataPatrol solution, including system setup, configuration, and integration.

• Work closely with clients to ensure successful deployment and provide technical guidance.

• Troubleshoot and resolve any technical issues that may arise during implementation.

• Conduct training sessions for clients to ensure effective use of our solutions.

3. Customer Support:

• Serve as the primary point of contact for technical support inquiries from clients.

• Provide timely and effective resolution of technical issues and escalations.

• Collaborate with the support team to diagnose and troubleshoot complex problems.

• Maintain accurate records of support interactions and solutions.

4. Continuous Learning:

• Stay up-to-date with the latest cybersecurity trends, threats, and technologies.

• Continuously enhance your technical expertise and knowledge of our product offerings.

• Share insights and best practices with the team to improve overall capabilities.

Qualifications:

• Bachelor's degree in Computer Engineering, Information Technology, or a related field (or equivalent work experience).

• Proven experience in system engineering, preferably in the cybersecurity domain.

• Strong understanding of cybersecurity technologies, including Data and Information Security and Privacy, Windows Domain Controller and Active Directory, Microsoft Infrastructure, Virtualization Technologies, DataBase Server Management and installation, Windows Internet Information Services IIS.

• Excellent problem-solving and troubleshooting skills.

• Effective communication and presentation abilities.

• Ability to work collaboratively in a team and independently.

• Relevant certifications (e.g., CISSP, CompTIA Security+, Certified Ethical Hacker) are a plus.

Job Summary:

We are looking for a
System Engineer
with
1–3 years of experience
, fluent in
German and English
, to join our growing technical delivery team. In this role, you will be involved in the implementation, support, and optimization of contact center and CX solutions for our German-speaking clients.

Key Responsibilities:

• Assist in the deployment, configuration, and support of contact center platforms (e.g., Sprinklr, Cisco, Genesys)
• Work with cross-functional teams to deliver end-to-end solutions, including IVR flows, call routing, reporting, and integrations
• Monitor and maintain system performance and availability
• Troubleshoot incidents and provide L2/L3 support for customer environments
• Participate in client meetings, provide technical input, and support project implementation
• Document configurations, procedures, and client environments
• Collaborate with international teams and communicate effectively with German-speaking customers.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• 1–3 years of experience in system engineering, technical support, or solution implementation
• Basic knowledge of networking, VoIP, and system administration (Linux/Windows)
• Exposure to contact center technologies (Sprinklr, Cisco, Genesys) is a strong plus
• Strong troubleshooting and analytical skills
• Fluent in
  German (B2 or higher)
  and
  English (professional working proficiency)
• Ability to learn new technologies quickly and work in a dynamic environment

Mantrac Group is a leading global authorized Caterpillar dealer, providing and supporting machinery, power systems, and material-handling equipment across 13 countries in Africa and the Middle East with offshore operations in the UK and China. As a subsidiary of the Mansour Group, Mantrac is a key player in delivering industrial equipment, parts, and services to enhance productivity and profitability for its diverse customer base.

Job Title

System Engineer

Role Profile

• Using Intune to manage and secure devices and applications across Windows, macOS, iOS, and Android.
• Implement and maintain security policies with Microsoft Defender for Endpoint to protect against threats, vulnerabilities, and malware.
• Managing patching and updates for all endpoints using Azure Update Manager.
• Collaborate with other IT teams (e.g., helpdesk, networking) to resolve complex issues and implement new solutions.
• Provide technical support and assistance to end-users as a L2.
• Enrolling devices, deploying software, and ensuring compliance with company policies.

Requirements

• Computer Science or Computer / IT college degree.
• 3 years of hands-on experience.
• ITIL 4 Foundation.
• Microsoft Certified.
• Endpoint Administrator (Exam
  MD-102).
• Intune Administrator.
• Azure Administrator (Exam
  AZ-104
  ).

Company Description

Founded in 2016, TECHNIFY is a specialized technology company focused on delivering secure, scalable, and intelligent infrastructure solutions. Originally part of the Business Compiler initiative, TECHNIFY has evolved through strategic growth to become a standalone leader in IT infrastructure and cybersecurity. Recognized under Saudi Arabia's Future Factories Initiative, the company supports digital transformation across various industries with integrated solutions in cloud and data center computing, enterprise networking, cybersecurity, collaboration, and low-current systems.

We're Hiring at Technify

Are you passionate about designing secure, scalable, and intelligent infrastructure?

Technify is looking for a System Engineer to join our growing team and lead the transformation of hybrid IT environments across the region.

Role Overview:

As a System Engineer, you will be responsible for designing, implementing, and maintaining Microsoft Domain Services and O365 Business Applications, ensuring seamless integration between on-premises and cloud environments. Your focus will be on delivering secure, high-performing, and scalable enterprise systems that support business continuity and digital transformation.

⸻

Key Responsibilities:

• Design, deploy, and manage Microsoft Active Directory, DNS, DHCP, and Group Policy infrastructure.

• Plan and implement Microsoft Exchange (On-Premises & Online) and O365 Business Applications environments.

• Integrate Microsoft 365, Azure AD, and hybrid identity solutions for unified access and management.

• Ensure system availability, performance, and security compliance across all environments.

• Lead or support migration and modernization projects (e.g., Exchange to O365, AD to Azure AD).

• Troubleshoot and resolve complex system issues related to Microsoft services and infrastructure components.

• Collaborate closely with Pre-Sales, Delivery, and Security teams to design and deliver enterprise-grade solutions.

• Develop technical documentation, system designs, and operational procedures.

⸻

Requirements:

• 4+ years of experience as a System Engineer or Microsoft Infrastructure Engineer.

• Strong hands-on experience with:

• Windows Server (AD, DNS, DHCP, GPO)

• Microsoft Exchange (On-Prem & Online)

• Microsoft 365 and Azure AD

• Hybrid identity and mail migration

• Knowledge of virtualization platforms (Hyper-V, VMware).

• Familiarity with networking fundamentals, firewalls, and identity management.

• Strong documentation, troubleshooting, and communication skills.

⸻

Preferred Certifications:

• Microsoft Certified: Windows Server Hybrid Administrator Associate

• Microsoft 365 Certified: Enterprise Administrator Expert

• Microsoft Certified: Azure Solutions Architect Expert

• ITIL Foundation or equivalent is a plus

⸻

Location: Hybrid – Riyadh, Saudi Arabia, and Egypt

Apply now and share your CV at , or tag someone who fits this role

System Engineer – Africa Region Location: Egypt (with focus on Africa region)

About Us:

DataPatrol is a Next Generation Information and Data Security Solutions, specialized in completing the Data Security Journey and the current gaps in an evolved way.

We offer innovative solutions that address unique challenges in data and information security.

As a System Engineer at DataPatrol, you will play a pivotal role in our PreSales, PostSales, and support efforts. You will work closely with our sales and technical teams to understand client requirements, design DataPatrol solutions, and provide ongoing support to ensure customer satisfaction. This is a technical role that requires a deep understanding of cybersecurity technologies and a customer-centric approach.

Key Responsibilities:

1. PreSales Activities:

• Collaborate with the sales team to identify customer needs and technical requirements.
• Develop and present technical solutions and product demonstrations to potential clients and partners.
• Assist in creating detailed proposals, technical documentation, and BoQ's.
• Serve as a technical advisor during client meetings and presentations.

2. PostSales Implementation:

• Lead the implementation of DataPatrol solution, including system setup, configuration, and integration.
• Work closely with clients to ensure successful deployment and provide technical guidance.
• Troubleshoot and resolve any technical issues that may arise during implementation.
• Conduct training sessions for clients to ensure effective use of our solutions.

3. Customer Support:

• Serve as the primary point of contact for technical support inquiries from clients.
• Provide timely and effective resolution of technical issues and escalations.
• Collaborate with the support team to diagnose and troubleshoot complex problems.
• Maintain accurate records of support interactions and solutions.

4. Continuous Learning:

• Stay up-to-date with the latest cybersecurity trends, threats, and technologies.
• Continuously enhance your technical expertise and knowledge of our product offerings.
• Share insights and best practices with the team to improve overall capabilities.

Qualifications:

• Bachelor's degree in Computer Engineering, Information Technology, or a related field (or equivalent work experience).
• Proven experience in system engineering, preferably in the cybersecurity domain.
• Strong understanding of cybersecurity technologies, including Data and Information Security and Privacy, Windows Domain Controller and Active Directory, Microsoft Infrastructure, Virtualization Technologies, DataBase Server Management and installation, Windows Internet Information Services IIS.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and presentation abilities.
• Ability to work collaboratively in a team and independently.
• Relevant certifications (e.g., CISSP, CompTIA Security+, Certified Ethical Hacker) are a plus.

Job Description
As an Experienced Technical Support Professional – FIRE products at Honeywell, you will have the opportunity to provide expert technical facilitation to our customers in the Commercial FIRE business unit. You will be accountable to resolve complex technical issues, serving as a subject matter expert in Fire products and solutions, and delivering exceptional Customer Experience in our META Technical Supports. Your strong problem-solving skills and excellent communication abilities will be crucial in ensuring customer satisfaction and driving business growth. You will report directly to our Technical Support Manager and you'll work out of our Cairo, Egypt office location. In this role, you will have a direct impact on customer satisfaction, team performance, and the success of our Fire Business.

Responsibilities
KEY RESPONSIBILITIES

• Provide expert technical support to customers, resolving complex technical issues, adhering to defined KPIs.
• Serve as a subject matter expert in FIRE products, both UL and EN products portfolio and solutions.
• Work with cross-functional teams to develop and implement technical facilitation strategies.
• Stay updated with industry trends and advancements and provide recommendations for improvement.
• Contribute to the development and improvement of technical Support processes and tools.
• Develop & maintain the Technical Support Knowledge Base and Content on the Customer Portal.
• Conduct Technical Knowledge sharing Sessions for internal and external stakeholders.
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams.

Qualifications
YOU MUST HAVE

• Minimum of 3 years of proven field experience on FIRE system installation, commissioning, programming and technical supports
• Expertise in FIRE products and solutions, NFPA, EN/UL standards.
• Hands on experience in Honeywell Notifier, Farenhyt, GENT, Esser, PAVA (Variodyn, X618) products and solutions.
• Strong problem-solving and thoughtful abilities
• Ability to effectively manage and prioritize multiple supports and tasks
• Excellent communication skills in English and Arabic. French would be an added advantage.
• Experience in mentoring and guiding a team.
• Strong customer focus and dedication to customer satisfaction.

WE VALUE

• Bachelor's degree in Electronics, Electrical, Mechanical or Computer Engineering or a related field
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business objectives
• Excellent decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships

About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Location
: Maadi

Job Type
: Full-Time

Job Type
: Hybrid

Company Description

Linux Plus Information Systems is a leading provider of IT consulting, education, migration, and management services. The company specializes in verticals like clouds, dev-ops, databases, backup and disaster recovery, application development, and implementation, as well as IT security solutions.

Job Overview:

Responsible for the administration, configuration, deployment, and maintenance of Red Hat-based solutions and resolving technical issues. ensuring the smooth operation of client systems, applying security patches, and performing troubleshooting tasks

Tasks & Responsibilities

1-System Installation and maintenance :

• Support the setup of servers, operating systems, and basic infrastructure components of Linux environment.
• Help in basic troubleshooting, Monitor the health and performance of redhat environment.
• Support the setup and configuration of containerized environments (e.g., Docker, OpenShift).

2-Automation and Scripting:

• Assist in writing basic automation scripts using tools like Ansible, Bash, or Python to automate manual processes and improve efficiency.

3-Documentation & reporting

• Maintain documentation in knowledge base for system configurations, issues, and resolutions.
• Assist in documenting procedures, configurations, and system changes.

4-Troubleshooting and Client Support:

• Communicate effectively with clients remotely or on site, providing updates and resolutions on Redhat base environments issues.
• Provide support for day-to-day system operation, Offer consultation when needed.
• Contact with red-hat customer support when critical issues arises.

5-Learning & Development

• Participate in training and certification programs to improve knowledge of Red Hat technologies.
• Achieve quarter development plans set by senior engineers or team leads based on business & personal needs.
• Shadow with senior engineers SLAs Projects to obtain practical knowledge on real cases.
• Engage in POCs – Demos internally & externally with customers demonstrating the output of their work.

Qualifications

• Bachelor's degree in engineering Computer Science or related field.
• 1-2 Years of Experience.
• RHCSA/RHCE is a plus.
• EX280 (Open Shift), or EX380 (OpenStack) is a plus .
• Time Management and Prioritization and Adaptability

Job Responsibilities:

• Manage and administer Microsoft technologies, including
  Active Directory (AD), ADFS, SCCM, and IIS
  .
• Configure, manage, and troubleshoot
  VMware vSphere, vCenter, and VMware Aria
  environments.
• Apply system patches and updates using
  WSUS, SCCM
  , and similar tools.
• Manage and support
  Microsoft Entra ID (formerly Azure AD)
  in hybrid environments.
• Lead troubleshooting and root cause analysis for complex infrastructure issues, ensuring timely resolution.
• Monitor and maintain
  system performance, availability, and capacity planning
  .
• Respond to support tickets and ensure compliance with
  SLA requirements
  for response and resolution times.
• Implement and maintain
  backup, recovery, and disaster recovery procedures
  .
• Ensure compliance with
  IT security principles, policies, and best practices
  .
• Collaborate with cross-functional teams to support infrastructure projects and initiatives.
• Maintain accurate and up-to-date technical documentation.
• Perform
  server and storage administration
  , including provisioning, monitoring, and performance tuning.
• Implement and manage
  system monitoring and alerting solutions
  (e.g., SCOM, Nagios, or equivalent).
• Participate in
  infrastructure design, architecture planning, and capacity forecasting
  .
• Automate routine tasks using
  PowerShell, Python, or other scripting languages
  .
• Support and manage
  O365 services and integrations
  with on-premises environments.
• Provide
  mentorship and technical guidance
  to junior engineers and support staff.
• Participate in
  on-call rotation
  and provide escalation support when required.
• Evaluate and recommend
  new technologies and tools
  to enhance infrastructure efficiency.
• Contribute to
  IT audits, compliance activities, and documentation of policies/procedures
  .

Job Requirements:

• Minimum
  6 years of experience
  as a Senior System/Infrastructure Engineer.
• Advanced expertise in
  Microsoft server environments
  .
• Strong understanding of
  IT security principles and best practices
  .
• Hands-on experience with
  vulnerability patching
  using tools such as
  WSUS, SCCM, and Ivanti
  .
• Excellent
  problem-solving and analytical skills
  .
• Strong experience troubleshooting
  VMware vSphere environments
  .
• Familiarity with
  cloud environments
  (Azure or similar) is an advantage.
• Fluent in English
  , both spoken and written.