1 Library Services jobs in Egypt
IT Core Services System rise Information Management
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Job Description
IT Core Services System Administrator.Enterprise Information Management X)
Description
Job Purpose
Maintaining proper planning, implementation, and operations for the technologies and services
Managing the interactions between Internal Teams, Vendors and Customer teams to assure
services delivery / availability and fast TTM / problem solving with the best quality and a
satisfactory service level.
dentifying problematic areas and implementing strategic solutions in time.
verseeing and determining major IT projects including system updates, upgrades, migrations
and outages
ostering new ideas, technologies and ways of improvement for Infrastructure and Development
Systems and Sub Systems.
o plan, develop, implement and operate Infrastructure Services Solutions
Report To Position Name
Infrastructure Services
lan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services
provided internally to Etisalat users and externally to our ICT customers in our Data Centres, Head
Quarters, Contact Centres and Retail stores including;
lanning, Implementation, and Operations for all Infrastructure offered services
ctive Directory, Archiving, File and Print Services and System Center services for all Etisalat
Employees across all locations HQs, Buildings and Retail Stores.
loud SaaS services provided to ICT Customers
pplication and Desktop Virtualization
ull Responsible and Accountable on all live production Technologies and Services offered.
esponsible on maintaining proactively and reactively all Technologies and Services offered
during business hours and On-Call.
esponsible on the continuous enhancements in the operational tasks to meet the organization
objectives.
hird level of support for Infrastructure Technologies and Services offered.
ollow up reviewing and publishing the services documentations to assure business continuity
and fast tracks for problems resolution.
pply patch fixes for all bugs on all live systems whenever needed.
esponsible on issuing RFPs / RFQs for Infrastructure services provided.
ork in full cooperation with the IT Service Support team in any escalated issues End to End
until complete resolution.
heck and ensure resolution of all issues to achieve all operations objectives without breaching
the SLA.
ollow Change Management Processes in handling all changes concerning production systems.
Enhance operations SLAs and assure customer satisfaction.
Customers and Vendor Management
endor management, negotiation, evaluation, selection and escalation.
ffering the proper Technical solutions for customers
roviding superior Service Delivery and Service availability for customer solutions
onitoring Contractual Agreements to evaluate and monitor contracts to ensure vendors comply
with supporting contractual terms and conditions.
Reporting & Documentation
esponsible for responding to mails and sending required reports in a good timely manner.
evelop Quarterly presentation showing quarterly results.
evelop regular weekly reports showing the work progress & status of assigned tasks/projects.
Qualifications
QUALIFICATIONS_ESSENTIAL
Sc in Telecommunications & Electronics Engineering, Computer science or equivalent.
olid Experience in Exchange, SharePoint, MS SQL and System Center
olid Experience in Microsoft Infrastructure Services and Clustering
QUALIFICATIONS_DESIRABLE
ighly motivated and competent with decision-making ability
ery Good Analytical, Problem Solving and Integration skills
ery Good ability to conduct gap analysis on current systems and develop plans to cover
these gaps
lan for activities and carry out assignments with no supervision
ery good communication, documentation and presentation skills
xcellent in Arabic & English (Reading, Writing & Oral)
nnovative
eamwork
EXPERIENCE_ESSENTIAL
Minimum 3 Yrs. experience in Windows/Linux Systems administration.
EXPERIENCE_DESIRABLE
ands on Experience Citrix
ands on Experience Virtualization VMware/Hyper-V/KVM
ands on Experience Scripting, PowerShell and Automation
ands on Experience x86 servers, Networking and Security Solutions
CERTIFICATIONS_ESSENTIAL
Job: Administrator
Organization: Etisalat-Misr
Non-Management
Job Posting: 10/Sep/2025, 2:55:35 AM
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