56 Level Iii jobs in Egypt

**Overview**
**Who We Are: **
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!  
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. 
If you want to learn more about us visit us at ( . And for a full listing of open job opportunities go to (   
**Responsibilities**
**The Position:**
The Customer Support Field Engineer (CSFE) will be engaged through an Employer of Record and will provide services to Panasonic Avionics.
Serving as the on-site liaison between Panasonic and Airline Customers/OEMs, the CSFE will be responsible for ensuring customer satisfaction and the optimal performance of all Panasonic equipment.
Key responsibilities include providing service, technical guidance, support, and training to airline customers to help meet product performance and reliability targets. The CSFE will also represent Panasonic Field Engineering in resolving technical issues in collaboration with both Panasonic and customer engineering teams. Additionally, the CSFE will serve as a mentor and technical resource to junior Field Engineers.
+ Service, Support, Training and Troubleshooting
+ Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries.
+ Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure timely and accurate corrective action is achieved.
+ Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
+ Work with the training department to conduct operational, line, and maintenance training for airline customers.
+ Checks the reliability of data. Monitors trends and analyzes data to identify systemic problems.
+ Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment.
+ Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
+ Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation-related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
+ Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
+ Monitors and coordinates engineering solutions and implementation of fixes/solutions.
+ Assists in aircraft delivery and support during flight tests and customer flight acceptance.
+ Liaison to Airline/OEMs
+ Work closely with the customer's technical departments in providing timely and accurate data, reports, and feedback.
+ Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data and specifications, and interfacing often with the groups developing new products and software.
+ Respond to all airline queries related to the operation & maintenance (non-PTS customers) of Panasonic systems.
+ Provide regular, accurate, and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication and often require participation or leadership in continuing problem investigations.
+ Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and long-term business relationships.
**Qualifications**
+ Bachelor's Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred. 9 years of experience may be considered in lieu of degree.
+ Typically requires 5-7 years of experience as Field Engineer or Product Engineer, specializing in electronics/avionics systems, software or broadcast technology.
+ Extensive knowledge of Linux, Unix, Windows and VxWorks (or embedded operating systems).
+ Extensive knowledge of TCP/IP networks and troubleshooting methods.
+ Thorough understanding of wiring schematics, diagrams and other engineering/aircraft documentation.
+ Effective interpersonal, organizational, and problem-solving skills.
+ MySQL database experience a plus.
+ Proficient in the utilization of MS office suite and Oracle.
+ Must understand aircraft systems that interface with PAC equipment.
+ Understands Recommended Spare requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
+ Familiar with FAA, CAA, and ATA requirements for avionics equipment.
+ Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
+ Must be able to represent Panasonic interests to non-technical people in meetings and various reports.
+ Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution, (i.e. problems can be fundamental design issues with the software, power, and electronic components or they can be aircraft environment or systems related).
+ Advanced level engineering product knowledge in avionics and related software areas.
+ Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
+ Resolves a wide range of issues in imaginative in creative ways.
+ Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
+ Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
+ Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
+ Ability to present Panasonic interests to non-technical people in meetings and various reports.
+ Normally receives little instruction on day-to-day work and general instructions on new assignments.
+ Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
+ Ability to pass extensive security and background checks.
+ Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
+ Ability to climb and work from a ladder or platform, and endure sitting, standing, bending, or twisting for extended periods.
+ Ability to lift up to 50 pounds, and operate in confined spaces for extended periods.
**Our Principles:**
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 
**What We Offer:**  
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do.
2025-42948

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
The position requires excellent interpersonal skills, strong analytical abilities, and the capacity to manage complex credit and collections processes.
**Key Responsibilities**
+ Credit and Collections Management:
+ Manage and oversee credit extension and collection processes for assigned customer portfolio.
+ Monitor AR aging profiles and ensure timely collection of outstanding receivables.
+ Confer with customers to understand reasons for overdue payments and address issues effectively.
**Customer Relationship Management**
+ Develop and maintain strong relationships with key customer contacts.
+ Collaborate with internal stakeholders, including sales, services, billing (BOC), logistics and sales support to ensure a seamless collections process.
**Issue Resolution and Reconciliation**
+ Research payment issues related to disputes, returns, or credits that may result in delinquent balances.
+ Ensure timely resolution of disputes to prevent further aging of receivables.
+ Assist in initiating credit memos for returned items and reconcile customer accounts accurately.
**Risk Management and Reporting**
+ Identify accounts that may pose a credit risk and escalate as needed for credit holds or external collections.
+ Maintain accurate records of financial status and collection efforts.
+ Communicate account status and potential issues to sales representatives and relevant stakeholders.
**Administrative Duties**
+ Issue collection letters for non-compliant accounts.
+ Answer customer inquiries, provide necessary documentation (e.g., invoices), and handle correspondence.
**Basic Qualifications**
**Education:**
+ Bachelor's degree, preferably in Finance or Accounting.
**Skills and Competencies**
+ Basic accounting knowledge and understanding of working capital, cash flow, and bad debt provisioning.
+ Proficiency in Microsoft Word and Excel; ability to learn and utilize corporate software applications.
+ Excellent written and verbal communication skills in English (additional regional languages are a plus).
+ Strong interpersonal skills, self-driven with a sense of ownership and accountability.
**Preferred Experience**
+ Experience in AR processes, credit and collections, or related finance functions.
+ Proven ability to manage relationships with internal and external stakeholders.
+ Exposure to managing and resolving credit-related disputes in a fast-paced environment.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job Title:
Network Engineer II
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Network Engineer's role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings.
The Network Engineer will report to our Group Manager in Global Network.
Main Responsibilities:
+ Positive contribution on knowledge transfer, investing extra time and energy to inspire in building more creative and higher performing team
+ Network Support scope for EMEA locations on weekly time Monday to Friday, 24x7x365 support with regional on call monthly rotation
+ Provide support framework for our teams and provide in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix.
+ Design and implement new network and security related products and work with the Core Network team to understand the existing core network, and to ensure new services are integrated correctly.
+ Document completed services and perform a handover to other departments for in-service delivery
+ Follow Service Transition and Change Control procedures for production platforms and services
+ Adherence to all internal policies associated with PCI and ISO27001 certification standards Compliance with our internal client's procedures
+ Handling and protection of Our Client information
+ Reporting of security events
+ Implementing appropriate procedures
+ Network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components
+ Perform capacity planning for management reviews of the network overall performance/health
+ Keep up-to-date with data and voice security standards and best practices
+ Manage Cisco routers & switches, Fortinet, Cisco, Palo ALto UTM firewalls.
What you need to have:
+ 2-5 years of experience with multi vendors either Cisco ASA, Fortigate, Palo alto along with additional other vendors hands-on experience
+ 2-5 years of experience in core network technologies including Cisco and Fortinet
+ 2-5 years of experience with routing protocols including OSPF,EIGRP and BGP
+ 2-5 years of experience with of Service Level Agreement, QOS.
+ 2-5 years of experience with LAN environment including VSS, STP , Stackwise virtual and various trunking protocols and security features, SIP and Voice related services.
+ Cisco certification CCNA , CCNP would be advantageous
+ Bachelor's Degree
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time2025-10-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Cairo, Egypt
- Posted 3 hours ago
- Expires in 2 months
- Ref:JB4583948

**New**

**Job Details**:

- Job Location
- Cairo, Egypt
- Job Role
- Information Technology
- Employment Status
- Full time
- Employment Type
- Employee
- Number of Vacancies
- 1
- Career Level
- Mid Career
- Years of Experience
- Min: 2 Max: 5
- Residence Location
- Egypt
- Nationality
- Egypt
- Degree
- Bachelor's degree
- Responsible for ensuring the proper implementation, monitoring, and maintenance of network equipment and systems such as access control, surveillance etc. for NOC infrastructure projects.
- Supervising the proper implementing for the required core network infrastructure and FTTH access network.
- Monitor Network equipment performance and availability and recommend enhancements.
- Participate in configuring network switches, routers etc.
- Ensuring the compliance with best practices, and policies and procedures in Operator NOC.
- Planning and documenting of network equipment.
- Creating and maintaining technical documentation.
- Providing the guidance for network team members to meet their objectives and provide necessary guide & support
- Testing and evaluating new technologies
- Implementing required network infrastructure, finding and fixing network faults, putting in place preventative maintenance schedules.
- Installing new software and hardware, setting up user-accounts, permissions and passwords, maintaining adequate security, giving technical support to end-users.

**Skills**:
Bachelor’s degree in Engineering, Information Technology, or related field.

CCNA or Equivalent is a must.

2 - 5 years of relevant experience in technology.

Word Processing, Spread Sheet, and Presentations

Responsible for the design, implementation, and maintenance of the core network infrastructure.
- Configure and optimize core network components including routers, switches, load balancers, and firewalls.
- Collaborate with cross-functional teams to ensure network performance and reliability.
- Monitor and analyze network traffic to identify and resolve any issues.
- Participate in network capacity planning and expansion projects.
- Implement security measures to protect the core network infrastructure.
- Stay updated with industry trends and emerging technologies in networking.

**Requirements**:
Bachelor'sr Degree in Communications / Computer Engineering
**For Engineer**: Minimum 1-3 Years of experience in Data Networking, Senior Engineer
**For Senior Engineer**: Minimum 3-6 Years of experience in Data Networking
CCNA is a minimum requirement.
Good Knowledge of Networking, preferably CISCO products and technologies
Routing & Switching (Routing protocols such as EIGRP, OSPF, BGP)
Data Center Networking (ACI, OTV,)
NETWORK PROGRAMABILITY
Network Security techniques (Encryption, dot1x)
CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI

**Skills**:Good command of English and Arabic languages
Good Communication and Presentation skills
Incident handling
Monitoring infrastructure
Reporting
Tracking Issues
Troubleshooting the Problems
Good Analytical Thinking and Problem-Solving

Job Title:
English Speaker Q3 - 2025 - Tier III Technical Engineer
Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
**_Essential Functions/Core Responsibilities_**
+ Provide prompt and accurate technical support to customers via phone, email, and chat.
+ Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
+ Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
+ Document and escalate unresolved issues to higher-level support teams.
+ Maintain detailed records of customer interactions and support activities.
+ Proactively identify and address potential customer issues to prevent escalations.
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Serve as a resource to other support personnel
+ Participate in ongoing training and development to stay abreast of the latest technology advancements.
+ Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
+ Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
+ Participate in activities designed to improve customer satisfaction and business performance
**_Candidate Profile_**
+ A High School Diploma and one year of relevant experience are preferred
+ Tech sales experience is preferred
+ Basic/Advanced '' depends on the program '' understanding of client technical systems.
+ Ability to learn including strong problem-solving skills
+ Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
+ Proficient in written and verbal communication.
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Commitment to providing exceptional customer service.
+ Courteous with a strong customer service orientation
+ Achieve and maintain recognized and applicable technical certification(s)
+ Able to rotate shifts, as needed
+ Based on the program, additional experience/skills may be required
**_Our benefits_**
- Competitive salary
- A bright, modern, and exciting place to work, with excellent staff facilities
- Performance-related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Access to training and development opportunities.
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo - Building F16
Language Requirements:
English
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
French Speaker Q3 - 2025 - Tier III Technical Engineer
Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
**_Essential Functions/Core Responsibilities_**
+ Provide prompt and accurate technical support to customers via phone, email, and chat.
+ Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
+ Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
+ Document and escalate unresolved issues to higher-level support teams.
+ Maintain detailed records of customer interactions and support activities.
+ Proactively identify and address potential customer issues to prevent escalations.
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Serve as a resource to other support personnel
+ Participate in ongoing training and development to stay abreast of the latest technology advancements.
+ Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
+ Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
+ Participate in activities designed to improve customer satisfaction and business performance
**_Candidate Profile_**
+ A High School Diploma and one year of relevant experience are preferred
+ Tech sales experience is preferred
+ Basic/Advanced '' depends on the program '' understanding of client technical systems.
+ Ability to learn including strong problem-solving skills
+ Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
+ Proficient in written and verbal communication.
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Commitment to providing exceptional customer service.
+ Courteous with a strong customer service orientation
+ Achieve and maintain recognized and applicable technical certification(s)
+ Able to rotate shifts, as needed
+ Based on the program, additional experience/skills may be required
**_Our benefits_**
- Competitive salary
- A bright, modern, and exciting place to work, with excellent staff facilities
- Performance-related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Access to training and development opportunities.
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo - Building F16
Language Requirements:
French
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
German Speaker Q3 - 2025 - Tier III Technical Engineer
Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
**Essential Functions/Core Responsibilities**
- Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Serve as a resource to other support personnel
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Log all incoming calls and accurately complete case notes in the call tracking database
**Candidate Profile**
- High School Diploma and one year of relevant experience preferred
- Achieve and maintain recognized and applicable technical certification(s)
- Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
- Advanced knowledge of client technical systems
- Courteous with strong customer service orientation
- Ability to effectively communicate, both written and verbally
- Ability to learn including strong problem solving skills
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Ability to work as a team member, as well as independently with minimal supervision
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels .
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
PHILIPPINES
- Minimum of two years of college education in related technical discipline with at least six months of call center experience or equivalent
- Ability to think clearly and can explain simple issues effectively, both written and verbally
- Ability to resolve moderate to difficult technical issues
- Ability to learn client technical systems
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
EGY Cairo - Building F16
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Senior Network Engineer - Egypt**

The Senior Network Engineer (Resident Engineer - RE) is a highly technical role, providing post-sales on-site support of Juniper Networks Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers’ network. The nature of this engagement is shift based, that means, the engineer is expected to work with team members in rotating shift to provide the end customer 24x7 on-site support. This position will be based on customer location at Cairo/Egypt.

**Responsibilities**

This is a fixed term 1 year contract that can be renewed. The job is located on-site at the customer NOC and requires working on varying shifts. On-site technical support to the Customer may require the RE:

- To hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs when working during the day shift.
- To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
- To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and postproduction issues. 24x7 shift work (either 8 or 12 Hours shifts)
- To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution
- During the customer’s working hours, work on developing network optimization and configuration reviews.
- Develop and execute network changes methods and procedure and migration plans based on the customer requirements.
- Develop scripts and able to work on SDN and network automation
- To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
- To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- To train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products
- To assist the Customer to develop Network Operating and Equipment Operating Procedures
- Support design and operations and panning of Juniper EX, SRX and MX Series network products within the Customer infrastructure.
- The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

**Minimum Qualifications**
- Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analyzers.
- A detailed understanding of Ethernet Switching, the protocols surrounding IP service provider networks. These skills should include: Strong Knowledge about Routing Protocols, L2 Switching, Spanning Tree, VLAN and VLAN manipulation, TCP/IP fundamentals. IP subnetting and supernetting and hierarchical routing principles, Routing protocol operation (OSPF, ISIS and BGP), Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, DHCP, VPLS, Routing Protocols, etc.) ,
- Experience with Juniper security SRX-Series or Network security concepts is required.
- Basic/Advanced Switching knowledge: Learning, Flooding, Filtering, VLAN approach, Link Aggregation (static+dynamic with LACP), Spanning Tree (in particular RSTP, MSTP and VSTP), usage of RTG, Redundant technologies: VRRP, Juniper VC, mixed VC technologies and Data Center : EVPN/VXLAN.
- Strong knowledge of IP, NAT, IPSec, Security Rule processing, and Application Layer Gateway.
- Understanding of Clustering and basic infrastructure protocols like, SYSLOG, SNMP, DNS, NTP and RADIUS
- Strong understanding and expert level knowledge about core routing and Service Provider Network design and Architecture.
- Excellent understanding of MPLS, MPLS Traffic Engineering, L3VPN, Multicast, Multicast over VPN, VPLS, L2VPNs and seamless MPLS.
- Strong Scripting capabilities (using Python, Ansible and other coding languages)
- A detailed understanding of Layer 1 and 2 protocols including SDH, SON