5 Lead Designer jobs in Egypt
Senior Design Manager
Posted today
Job Viewed
Job Description
**The opportunity**
**Project**:A large luxury mixed-use development, on an island in the Umluj area of the kingdom.
This is an opportunity to be part of a highly experienced team working on a highly confidential project in KSA on the Red Sea Coast.
We are hiring an ambitious and forward-thinking senior design manager to join our established and growing team in KSA.
The role is senior design manager with a landscape architect background, focused on design.
**Your responsibilities will include**:
- Developing the clients' brief, design strategy and execution of the scheme.
- Organising and chairing design reviews and facilitating the value engineering of design consultants' solutions.
- Ensuring a cohesive design management process is adhered to throughout all stages of the scheme.
- Monitoring the compliance with the project brief.
- Monitoring the progress against the project scope.
- Scheduling of design reviews at all gateways and control points.
- Organising and managing technical review team resources and input.
- Managing the design process, personally responsible for delivering design or hands-on producing design.
**About you**
With a relevant degree qualification, you will take personal development seriously and be chartered or pursuing a similar level of professional qualification.
You are digitally savvy, can build lasting client relationships and lead strong, motivated teams. You must have experience of programme or project management equating quality and value with the individual client and be hungry to grow your career and enjoy the opportunities Mace has to offer.
**Project**:A large luxury mixed-use development, on an island in the Umluj area of the kingdom.
This is an opportunity to be part of a highly experienced team working on a highly confidential project in KSA on the Red Sea Coast.
We are hiring an ambitious and forward-thinking senior design manager to join our established and growing team in KSA.
The role is senior design manager with a landscape architect background, focused on design.
**Your responsibilities will include**:
- Developing the clients' brief, design strategy and execution of the scheme.
- Organising and chairing design reviews and facilitating the value engineering of design consultants' solutions.
- Ensuring a cohesive design management process is adhered to throughout all stages of the scheme.
- Monitoring the compliance with the project brief.
- Monitoring the progress against the project scope.
- Scheduling of design reviews at all gateways and control points.
- Organising and managing technical review team resources and input.
- Managing the design process, personally responsible for delivering design or hands-on producing design.
**About you**
With a relevant degree qualification, you will take personal development seriously and be chartered or pursuing a similar level of professional qualification.
You are digitally savvy, can build lasting client relationships and lead strong, motivated teams. You must have experience of programme or project management equating quality and value with the individual client and be hungry to grow your career and enjoy the opportunities Mace has to offer.
This advertiser has chosen not to accept applicants from your region.
0
Lead Bim Structural Designer
Atkins
Posted today
Job Viewed
Job Description
**Company Description**
Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Atkins
To perform this role successfully, the individual will be responsible for but not limited to the following:
- To be part of Atkins Middle East delivery Team.
- To assist in delivering a range of projects relating to Buildings projects.
- Knowledge of multidisciplinary projects to comply with the relevant CAD/BIM Standards
- Develop project deliverables, particularly drawings and reports in accordance with client scope, budget, and quality requirements.
**Roles & Responsibilities**:
- Works alongside the /BIM leads to integrate outcomes and link information delivery with design delivery.
- Essential to have experience working with Revit/ AutoCAD / BIM Related
- Self - motivated, Capable of preparing complex drawings.
- Responsible for completion of tasks assigned.
- Shall be Capable of Producing Revit Model Independently in coordination with Architecture/MEP etc.
- Should have working experience on Reinforced concrete and Steel Structures
- Should have working experience of developing independently GA’s, Sections and Detail drawings (RC and Steel).
**Teamwork**:
- Fosters team building.
- Acts in best interest of the team always.
- Being able to understand the implication of adjusting priorities of team members.
- Willingness to share information and knowledge with team members.
- Take initiative to pull the team together and accomplish team goals.
- Willing to participate and contribute to company social activities.
- Work together with the group rather than in isolation to promote a team atmosphere.
**Personal Effectiveness**:
- Time Management
- Responsible for completion of assigned tasks to time and cost
- Responsible for assigning and monitoring work delegated to colleagues through to completion.
- Ability to manage multiple assignments and changing priorities.
- Remains accessible for communication with others
- Organizing and Planning
- Ability to plan and priorities tasks of self and team members to deadlines.
- Continuously seeks new and efficient ways to perform tasks and deliver higher quality work.
- Controls technical quality of the team's output.
**Education & Experience**:
- Diploma or Bachelor’s degree in Civil Engineering with - 5-10 years’ experience in delivering multidisciplinary projects.
**About AtkinsRéalis**
AtkinsRealis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination.
We pursue this commitment by:
- Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented;
- Complying with the relevant employment legislation and codes of practice;
- Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect;
- Ensuring that the workplace is an environment free from discrimination, harassment, victimisation and bullying regardless of an individual’s gender, marital status, age, race, ethnic origin, religious conviction or disablement;
- Making all decisions relating to recruitment, selection or promotion according to the employees’ ability.
Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Atkins
To perform this role successfully, the individual will be responsible for but not limited to the following:
- To be part of Atkins Middle East delivery Team.
- To assist in delivering a range of projects relating to Buildings projects.
- Knowledge of multidisciplinary projects to comply with the relevant CAD/BIM Standards
- Develop project deliverables, particularly drawings and reports in accordance with client scope, budget, and quality requirements.
**Roles & Responsibilities**:
- Works alongside the /BIM leads to integrate outcomes and link information delivery with design delivery.
- Essential to have experience working with Revit/ AutoCAD / BIM Related
- Self - motivated, Capable of preparing complex drawings.
- Responsible for completion of tasks assigned.
- Shall be Capable of Producing Revit Model Independently in coordination with Architecture/MEP etc.
- Should have working experience on Reinforced concrete and Steel Structures
- Should have working experience of developing independently GA’s, Sections and Detail drawings (RC and Steel).
**Teamwork**:
- Fosters team building.
- Acts in best interest of the team always.
- Being able to understand the implication of adjusting priorities of team members.
- Willingness to share information and knowledge with team members.
- Take initiative to pull the team together and accomplish team goals.
- Willing to participate and contribute to company social activities.
- Work together with the group rather than in isolation to promote a team atmosphere.
**Personal Effectiveness**:
- Time Management
- Responsible for completion of assigned tasks to time and cost
- Responsible for assigning and monitoring work delegated to colleagues through to completion.
- Ability to manage multiple assignments and changing priorities.
- Remains accessible for communication with others
- Organizing and Planning
- Ability to plan and priorities tasks of self and team members to deadlines.
- Continuously seeks new and efficient ways to perform tasks and deliver higher quality work.
- Controls technical quality of the team's output.
**Education & Experience**:
- Diploma or Bachelor’s degree in Civil Engineering with - 5-10 years’ experience in delivering multidisciplinary projects.
**About AtkinsRéalis**
AtkinsRealis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination.
We pursue this commitment by:
- Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented;
- Complying with the relevant employment legislation and codes of practice;
- Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect;
- Ensuring that the workplace is an environment free from discrimination, harassment, victimisation and bullying regardless of an individual’s gender, marital status, age, race, ethnic origin, religious conviction or disablement;
- Making all decisions relating to recruitment, selection or promotion according to the employees’ ability.
This advertiser has chosen not to accept applicants from your region.
1
Assistant Lead Structural Bim Designer
Atkins
Posted today
Job Viewed
Job Description
**Company Description**
Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Atkins
**Roles & Responsibilities**:
- To perform this role successfully, the individual will be responsible for but not limited to the following:
- To be part of Atkins Middle East delivery Team.
- To assist in delivering a range of projects relating to Buildings projects.
- Knowledge of multidisciplinary projects to comply with the relevant CAD/BIM Standards
- Develop project deliverables, particularly drawings and reports in accordance with client scope, budget, and quality requirements.
- Works alongside the /BIM leads to integrate outcomes and link information delivery with design delivery.
- Essential to have experience working with Revit/ AutoCAD / BIM Related
- Self - motivated, Capable of preparing complex drawings.
- Responsible for completion of tasks assigned.
- Shall be Capable of Producing Revit Model Independently in coordination with Architecture/MEP etc.
- Should have working experience on Reinforced concrete and Steel Structures
- Should have working experience of developing independently GA’s, Sections and Detail drawings (RC and Steel).
**Qualifications & Experience**:
- Diploma or Bachelor’s degree in Civil Engineering
- 5-10 years’ experience in delivering multidisciplinary projects
- Engineering consultancy experience is preferred
**Personal Effectiveness**:
- Time Management_
- Responsible for completion of assigned tasks to time and cost
- Responsible for assigning and monitoring work delegated to colleagues through to completion.
- Ability to manage multiple assignments and changing priorities.
- Remains accessible for communication with others
- Organizing and Planning_
- Ability to plan and priorities tasks of self and team members to deadlines.
- Continuously seeks new and efficient ways to perform tasks and deliver higher quality work.
- Controls technical quality of the team's output.
- Teamwork:_
- Fosters team building.
- Acts in best interest of the team always.
- Being able to understand the implication of adjusting priorities of team members.
- Willingness to share information and knowledge with team members.
- Take initiative to pull the team together and accomplish team goals.
- Willing to participate and contribute to company social activities.
- Work together with the group rather than in isolation to promote a team atmosphere
**About AtkinsRéalis**
AtkinsRealis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination.
We pursue this commitment by:
- Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented;
- Complying with the relevant employment legislation and codes of practice;
- Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect;
- Ensuring that the workplace is an environment free from discrimination, harassment, victimisation and bullying regardless of an individual’s gender, marital status, age, race, ethnic origin, religious conviction or disablement;
- Making all decisions relating to recruitment, selection or promotion according to the employees’ ability.
Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Atkins
**Roles & Responsibilities**:
- To perform this role successfully, the individual will be responsible for but not limited to the following:
- To be part of Atkins Middle East delivery Team.
- To assist in delivering a range of projects relating to Buildings projects.
- Knowledge of multidisciplinary projects to comply with the relevant CAD/BIM Standards
- Develop project deliverables, particularly drawings and reports in accordance with client scope, budget, and quality requirements.
- Works alongside the /BIM leads to integrate outcomes and link information delivery with design delivery.
- Essential to have experience working with Revit/ AutoCAD / BIM Related
- Self - motivated, Capable of preparing complex drawings.
- Responsible for completion of tasks assigned.
- Shall be Capable of Producing Revit Model Independently in coordination with Architecture/MEP etc.
- Should have working experience on Reinforced concrete and Steel Structures
- Should have working experience of developing independently GA’s, Sections and Detail drawings (RC and Steel).
**Qualifications & Experience**:
- Diploma or Bachelor’s degree in Civil Engineering
- 5-10 years’ experience in delivering multidisciplinary projects
- Engineering consultancy experience is preferred
**Personal Effectiveness**:
- Time Management_
- Responsible for completion of assigned tasks to time and cost
- Responsible for assigning and monitoring work delegated to colleagues through to completion.
- Ability to manage multiple assignments and changing priorities.
- Remains accessible for communication with others
- Organizing and Planning_
- Ability to plan and priorities tasks of self and team members to deadlines.
- Continuously seeks new and efficient ways to perform tasks and deliver higher quality work.
- Controls technical quality of the team's output.
- Teamwork:_
- Fosters team building.
- Acts in best interest of the team always.
- Being able to understand the implication of adjusting priorities of team members.
- Willingness to share information and knowledge with team members.
- Take initiative to pull the team together and accomplish team goals.
- Willing to participate and contribute to company social activities.
- Work together with the group rather than in isolation to promote a team atmosphere
**About AtkinsRéalis**
AtkinsRealis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination.
We pursue this commitment by:
- Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented;
- Complying with the relevant employment legislation and codes of practice;
- Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect;
- Ensuring that the workplace is an environment free from discrimination, harassment, victimisation and bullying regardless of an individual’s gender, marital status, age, race, ethnic origin, religious conviction or disablement;
- Making all decisions relating to recruitment, selection or promotion according to the employees’ ability.
This advertiser has chosen not to accept applicants from your region.
2
Construction Manager, Design & Construction Team
Cairo, Al Qahirah
Amazon
Posted 6 days ago
Job Viewed
Job Description
Description
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.
The successful candidate for this position will be a key part of the Engineering Team and will be responsible for project and construction management of industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution. Construction Managers are responsible for construction of new Fulfillment Centers (FCs), Sortation Centers(SCs), Delivery Stations ( DSs), and auxiliary buildings that support those facilities as well as renovations & tenant improvements at existing buildings.
Construction Managers will also handle the implementation of the facility network infrastructure; including The construction projects include new builds, retrofits, and expansions. Construction Managers are required to perform detailed deep dive reviews of job budgets and programs to identify and resolve any discrepancies, including information in contractor bid packages. Construction Managers will partner with internal customers and external stakeholders such as consultants and contractors to earn their trust and engage as a team to deliver the project in the most efficient manner. The Construction Manager will serve as Amazon's representative and direct point of interface with Developers and General Contractors, as well as the primary integrator between construction and other Amazon stakeholders responsible for equipping, furnishing, and operating our FCs. This opportunity combines construction engineering, planning, project management, facilities management, and contract management.
Would you like an opportunity to travel and work in multiple countries and cultures?
The role will be based in Cairo, EGY with 40-60% of time traveling either domestically or to other AMET countries.
Key job responsibilities
- Responsible for project management over new construction of Fulfillment Centers throughout the AMET region as well as renovations and capacity improvements within existing facilities.
- Advise on the impact of changes in schedule, costs, and permitting.
- Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects.
- Responsible for managing multiple projects simultaneously, from relatively small renovations to large-sized ($100M+) new facilities.
- Work independently in the assigned regional area with minimal direction from leadership.
- Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects.
- Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required.
- Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors.
- Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability.
- Partner with teams tasked with transition of base building management and oversight of all turnover documentation.
- Review of designs and ongoing construction for conformance to current building specifications.
- Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners.
- Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams.
- Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved.
- Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction entities as required.
- Positive, clear, concise, and transparent cross team communication for all aspects of project delivery.
A day in the life
Each day you will represent Amazon GES in ensuring the successful delivery of Amazon construction projects, while strategically improving its processes, H&S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert resource to complete construction projects. You will be the Subject Matter Expert in your engineering field providing clear guidance in regards to technical solutions, their cost impact and risk imposed on the project's safety and delivery.
Daily tasks may comprise of site validation, due diligence, risk analysis, design management, contract and cost negotiations, stakeholder management.
Great communication skills to front line and executive level managers will be a must.
About the team
We are a diverse, upbeat, creative and passionate, team of designers, engineers, project and construction managers. We are owners of our scope and results oriented. We are empowered to adapt our timeline to our personal needs if needed for a better work/life balance.
D&C GES Values:
-SAFETY FIRST. We continuously seek improvement and innovation in Safety, raising the bar above industry norms and setting a new global standard.
-PEOPLE OBSESSION. We understand the value of listening, promote diversity, lead by example and work together to achieve more, while remembering to have fun.
-CHALLENGE THE NORM. We challenge each other and the industry to try new methods of working, and make a SAFER and more SUSTAINABLE environment. We are human, and not afraid to learn from our mistakes, and keep going!
-MAKE AN IMPACT. We leverage efficient time management to ensure capacity for HIGH QUALITY execution alongside INNOVATION and Thinking Big.
-TRUST. We build trust with our Customer, making ambitious but realistic commitments.
Participation during a previous new FC Launch at Amazon in any role would be desired
Basic Qualifications
- 7+ years of project management, real estate development, architecture/design experience
- Bachelor's degree
Preferred Qualifications
- Bachelor's degree in engineering, commerce, business administration or equivalent
- Speak, write and read fluently in either of these preferred languages: French, Polish, Arabic, Turkish, Afrikaans, Zulu and Portuguese.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.
The successful candidate for this position will be a key part of the Engineering Team and will be responsible for project and construction management of industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution. Construction Managers are responsible for construction of new Fulfillment Centers (FCs), Sortation Centers(SCs), Delivery Stations ( DSs), and auxiliary buildings that support those facilities as well as renovations & tenant improvements at existing buildings.
Construction Managers will also handle the implementation of the facility network infrastructure; including The construction projects include new builds, retrofits, and expansions. Construction Managers are required to perform detailed deep dive reviews of job budgets and programs to identify and resolve any discrepancies, including information in contractor bid packages. Construction Managers will partner with internal customers and external stakeholders such as consultants and contractors to earn their trust and engage as a team to deliver the project in the most efficient manner. The Construction Manager will serve as Amazon's representative and direct point of interface with Developers and General Contractors, as well as the primary integrator between construction and other Amazon stakeholders responsible for equipping, furnishing, and operating our FCs. This opportunity combines construction engineering, planning, project management, facilities management, and contract management.
Would you like an opportunity to travel and work in multiple countries and cultures?
The role will be based in Cairo, EGY with 40-60% of time traveling either domestically or to other AMET countries.
Key job responsibilities
- Responsible for project management over new construction of Fulfillment Centers throughout the AMET region as well as renovations and capacity improvements within existing facilities.
- Advise on the impact of changes in schedule, costs, and permitting.
- Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects.
- Responsible for managing multiple projects simultaneously, from relatively small renovations to large-sized ($100M+) new facilities.
- Work independently in the assigned regional area with minimal direction from leadership.
- Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects.
- Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required.
- Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors.
- Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability.
- Partner with teams tasked with transition of base building management and oversight of all turnover documentation.
- Review of designs and ongoing construction for conformance to current building specifications.
- Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners.
- Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams.
- Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved.
- Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction entities as required.
- Positive, clear, concise, and transparent cross team communication for all aspects of project delivery.
A day in the life
Each day you will represent Amazon GES in ensuring the successful delivery of Amazon construction projects, while strategically improving its processes, H&S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert resource to complete construction projects. You will be the Subject Matter Expert in your engineering field providing clear guidance in regards to technical solutions, their cost impact and risk imposed on the project's safety and delivery.
Daily tasks may comprise of site validation, due diligence, risk analysis, design management, contract and cost negotiations, stakeholder management.
Great communication skills to front line and executive level managers will be a must.
About the team
We are a diverse, upbeat, creative and passionate, team of designers, engineers, project and construction managers. We are owners of our scope and results oriented. We are empowered to adapt our timeline to our personal needs if needed for a better work/life balance.
D&C GES Values:
-SAFETY FIRST. We continuously seek improvement and innovation in Safety, raising the bar above industry norms and setting a new global standard.
-PEOPLE OBSESSION. We understand the value of listening, promote diversity, lead by example and work together to achieve more, while remembering to have fun.
-CHALLENGE THE NORM. We challenge each other and the industry to try new methods of working, and make a SAFER and more SUSTAINABLE environment. We are human, and not afraid to learn from our mistakes, and keep going!
-MAKE AN IMPACT. We leverage efficient time management to ensure capacity for HIGH QUALITY execution alongside INNOVATION and Thinking Big.
-TRUST. We build trust with our Customer, making ambitious but realistic commitments.
Participation during a previous new FC Launch at Amazon in any role would be desired
Basic Qualifications
- 7+ years of project management, real estate development, architecture/design experience
- Bachelor's degree
Preferred Qualifications
- Bachelor's degree in engineering, commerce, business administration or equivalent
- Speak, write and read fluently in either of these preferred languages: French, Polish, Arabic, Turkish, Afrikaans, Zulu and Portuguese.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Training Manager, Training & Instructional Design
Souq.com for E-Commerce LLC
Posted today
Job Viewed
Job Description
Fluent in speaking and writing in both Arabic and English
- Undergraduate degree
- Customer service experience (contact centre operations)
- Customer or people experience design and/or management
- Training experience in an adult learning environment
- Knowledge of adult learning and training practices
- Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).
- Program Management experience.
- Proven ability to work with cross-functional teams
Do you have what it takes to lead the charge in changing how Amazon trains our Customer Service Associates? Amazon Customer Service has been a leader in training innovation since its inception, and we’ll be hiring a Training Manager to help us to continue to improve our customer service processes, align them with customer requirements, operational needs, the Amazon Customer Service and Contact Tenets, and ensure exceptional learning environments that meet or exceed traditional training.
In this role, you will work backwards from employee experience, collaborating with global and regional stakeholders to accurately translate Amazon’s mission to be ‘Earth’s Best Employer’ to the MENA CS onboarding and training journey. You will create success measures at key touchpoints across the onboarding and training journey to monitor and report performance.
You must be comfortable working with cross-functional teams in a dynamic organization, as the role will have inter-dependencies with other teams within MENA CS. You will work closely with regional teams across Recruitment, Human Resources, Instructional Design, Program teams, Capacity Planning, and Site Operations. Global team collaboration will be a key part of your role to identify and bring in latest innovations and practices. You will establish strong relationships with key process owners to continuously monitor and optimize the onboarding and training experience. You will lead the team that schedules, coordinates, and delivers training and continuous learning.
Key job responsibilities
- Performance management: Measure, monitor and report onboarding and training performance, adding relevant KPIs or OKRs to improve business insight.
- Partner and collaborator: Be a reliable, trusted partner and collaborator with relevant stakeholders to review and continuously optimize the touchpoints across the onboarding journey.
- Continuous improvement: Lead continuous improvement programs by collaborating with respective process owners across the onboarding journey to implement improvements.
- Training delivery: conduct ongoing needs analysis, planning, and oversee training programs/projects execution (including new site launches, outsource partner launches, and new marketplace launches). Scope includes new joiner training and ongoing training for tenured site operations employees.
Cairo, EGY
- HR or people experience background
- Experience developing training material, job aids and online tutorials
- Proficiency with data analysis
- People management experience
- Undergraduate degree
- Customer service experience (contact centre operations)
- Customer or people experience design and/or management
- Training experience in an adult learning environment
- Knowledge of adult learning and training practices
- Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).
- Program Management experience.
- Proven ability to work with cross-functional teams
Do you have what it takes to lead the charge in changing how Amazon trains our Customer Service Associates? Amazon Customer Service has been a leader in training innovation since its inception, and we’ll be hiring a Training Manager to help us to continue to improve our customer service processes, align them with customer requirements, operational needs, the Amazon Customer Service and Contact Tenets, and ensure exceptional learning environments that meet or exceed traditional training.
In this role, you will work backwards from employee experience, collaborating with global and regional stakeholders to accurately translate Amazon’s mission to be ‘Earth’s Best Employer’ to the MENA CS onboarding and training journey. You will create success measures at key touchpoints across the onboarding and training journey to monitor and report performance.
You must be comfortable working with cross-functional teams in a dynamic organization, as the role will have inter-dependencies with other teams within MENA CS. You will work closely with regional teams across Recruitment, Human Resources, Instructional Design, Program teams, Capacity Planning, and Site Operations. Global team collaboration will be a key part of your role to identify and bring in latest innovations and practices. You will establish strong relationships with key process owners to continuously monitor and optimize the onboarding and training experience. You will lead the team that schedules, coordinates, and delivers training and continuous learning.
Key job responsibilities
- Performance management: Measure, monitor and report onboarding and training performance, adding relevant KPIs or OKRs to improve business insight.
- Partner and collaborator: Be a reliable, trusted partner and collaborator with relevant stakeholders to review and continuously optimize the touchpoints across the onboarding journey.
- Continuous improvement: Lead continuous improvement programs by collaborating with respective process owners across the onboarding journey to implement improvements.
- Training delivery: conduct ongoing needs analysis, planning, and oversee training programs/projects execution (including new site launches, outsource partner launches, and new marketplace launches). Scope includes new joiner training and ongoing training for tenured site operations employees.
Cairo, EGY
- HR or people experience background
- Experience developing training material, job aids and online tutorials
- Proficiency with data analysis
- People management experience
This advertiser has chosen not to accept applicants from your region.
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