241 l3 Support jobs in Egypt

SWATX are seeking highly skilled and experienced Senior L3 Support Engineers with expertise across either Azure, AWS, and Oracle OCI. The ideal candidate will serve as a subject matter expert in cloud infrastructure, providing technical leadership and support to enterprise customers. This role involves troubleshooting complex issues, leading architectural reviews, and mentoring junior engineers while collaborating with product teams to drive cloud solutions.

Responsibilities

• Lead complex technical investigations and architectural reviews.
• Serve as the subject matter expert in a specialized domain (Containers/Kubernetes, Serverless, Networking, Security, or Data/Analytics).
• Drive technical solutions for enterprise customers across Azure, AWS, and Oracle OCI.
• Create technical content, including white papers and best practices.
• Mentor L1/L2 engineers and conduct training sessions.
• Collaborate with product teams on feature requests and improvements.
• Represent the support organization in technical discussions with customers.
• Contribute to the technical direction of the support organization.
• Lead customer Well-Architected Reviews

Requirements

• Professional-level cloud certification in at least one platform: MicrosoftAzure Solutions Architect Expert, AWS Solutions Architect Professional, or Oracle Cloud Infrastructure Certified Architect Professional
• Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional).
• 3+ years of experience working with Azure, AWS, or OCI services in an MSP or vendor support role.
• Deep expertise in a specialized domain: Containers/Kubernetes: Expert knowledge of AKS, EKS, OKE, Docker, and Kubernetes. Serverless: Expert knowledge of Azure Functions, AWS Lambda, OCI Functions, and event-driven architectures. Networking: Expert knowledge of Azure Virtual Network, AWS VPC, OCI Virtual Cloud Network, ExpressRoute, Direct Connect, and FastConnect.
• Experience leading technical projects and mentoring teams.
• Strong system design and architecture skills.
• Advanced troubleshooting and performance optimization capabilities.
• Experience working with enterprise customers.
• Bachelor's degree in Computer Science or related field.

The responsibilities will include but not limited to:

• Provide L3 support for issues reported from L2 for multiple technologies, and act as a technical escalation point.
• To coordinate directly with the vendors when needed to achieve fault resolution within SLA definitions.
• To coordinate with the engineering team on the validation of new releases.
• Act as a point of reference for both Technical and Processes inquiries from other team members or external customers.
• Act as a coach/mentor for both his team and other teams like Service Operations Teams and Change & Release management teams, prepare training material, arrange for training premises and aids and provide training sessions
• Provide next level technical support for Level 2 Engineers.
• Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
• Perform SIPs actions managed by senior engineers and update the action plan of the SIP
• Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
• To have view on team vision in order to apply it on day2day activity scope
• Communicate to managers areas of improvements and process gaps
• Keep managers updated regarding escalated/critical issues
• Lead on-boarding plan for new comers ( follow up on their knowledge growth, access creation, weakness points ,,,etc )
• Contribute in customers handover specially for customer with special process/solutions
• Perform any additional tasks that will be assigned by the team manager

Must have

• At least 7 years of professional experience.
• At least 5 years of IT/Network security support technical experience.
• Very good understanding of network security technologies
• Excellent understanding of IT & networking fundamentals
• Excellent phone business communication & facilitation skills
• Good understanding of the mobility and managed authentication services
• Good understanding of ITIL incident & change management processes.
• B.Sc degree in computer, communication or electronics engineering.
• Fluency in English both Written and spoken
• Very good communications Skills

Nice to have

• Certification in CCNP Security, PCNSE, CISSP
• Soft skill / business courses (Time management, facilitation skills, interpersonal skills, etc .)
• Fluency in French both written and Spoken

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

CDI

Key Responsibilities:

• Configure and maintain application pages, tabs, and field layouts according to business needs.
• Support product managers in setting up and testing new configurations or updates.
• Act as a first point of contact for configuration-related issues and coordinate with PM also technical teams when necessary.
• Ensure documentation of configuration standards and guidelines.

Qualifications:

• Bachelor's degree in Information Systems, or related field (or equivalent work experience).
• Strong attention to detail and ability to work with structured data.
• Good communication and problem-solving skills.
• Familiarity with tools like Elastic, reporting platforms, or search systems is a plus but not required.

Soft Skills:

• Organized and methodical approach to tasks.
• Strong ownership mindset and ability to work independently.
• Comfortable collaborating across product, support, and technical teams.

• Understand client requirements and how they translate in application features
• Collaborate with a team of IT professionals to set specifications for the App
• Design creative prototypes according to specifications
• Write high quality source code to program complete applications within deadlines
• Perform unit and integration testing before launch
• Conduct functional and non-functional testing
• Troubleshoot and debug applications
• Evaluate existing applications to reprogram, update and add new features
• Develop technical documents and handbooks to accurately represent application design and code

• Proven experience as application Manager
• Experience in designing and building applications
• Excellent understanding of software design and programming principles.
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• BSc/BA in computer science or relevant field

Description

• Leads technical activities for Financial and non-Financial (Core Banking) Business Applications delivered by
• 3rd party/Vendors/Built In-House
• Act as the application owner and be totally responsible for the technical part of the application he manages
• Monitor and Analyze Banking applications' performance to enhance and support Business processes for a specific Business Domain
• Investigate any errors on the Application that may be related to servers or databases, as needed
• View access as the first layer who are accountable for the application readiness
• Raise any HW or DB-related issues to the concerned team
• Evaluate, implement, administer, and tune Banking applications
• Manage relationships with 3rd party Application Suppliers and meet established Service Level Agreements.
• Coordinate with IT Architecture, Demand Management, P,M, and QA teams during project planning and
• execution related to all Banking Applications.
• Implement changes related to the applications and engage other resources if needed
• Implement data protection policies and compliance policies related to Banking applications, and coordinate
• with IT Security
• Analyze problems related to supported banking applications and coordinate with designated vendors
• Collaborate with application developers on web interfaces related to various applications.
• Support development teams during implementation and transfer business knowledge.
• Analysis of new releases of 3rd party applications
• Policies, Processes & Procedures
• Follow all relevant department policies, processes, standard operating procedures, and instructions so
• that work is carried out in a controlled and consistent manner.
• Day-to-day Operations
• Follow the day-to-day operations related to one's own job in the department to ensure continuity of work
• Comply with all relevant CBE regulations, banking laws, AML regulations, and internal AAIB policies and code of conduct to maintain AAIB's sound legal position and mitigate any potential risks.

Qualifications & Experience:

• University Degree Holder in Computing / IT or equivalent industry experience.
• Minimum 9 years of Information Technology Area experience with a minimum of 3-6 years in IT Application experience, preferably in a Banking and Finance environment

Skills:

• Knowledge of specific 3rd party applications deployed in the Bank Environment
• Knowledge of Business processes supported by 3rd party applications
• Knowledge of Supplier Management Process
• Requirements gathering (data and process) and application solution design
• Knowledge of the Release and Deployment Management process
• Customer-oriented
• Communication skills
• Creative thinking
• Understanding of the environment
• Have needed certification and training for the profession domain
• Project management professional PMP certificate
• Leadership and management certified

Company Description

Valleysoft is a regional IT services provider known for serving clients globally since 2006. Collaborating with global partners like IBM, we solve complex business and technical problems across various industries, from enterprise-class application development to process management worldwide. As a client-focused and process-oriented company, Valleysoft is known for its maturity in quality delivery and operational discipline, offering high-quality services with predictable results at optimized efficiency. Our dedication to delivering world-class services ensures that our clients receive exceptional value.

Job Purpose

The Application Support Technical lead act as application owner for Applications under his supervision and leads all technical activities managed by subordinates to ensure service delivery and successful implementations and upgrades.

Job Description

1. Leads technical activities for Financial and non-Financial, (IBM Archiving solution) Business Applications delivered by 3rd party/Vendors/Built In-House.
2. Act as application owner and totally responsible on the technical part for the application he manages.
3. Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain.
4. Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness.
5. Raise any HW or DB related issues to concerned team.
6. Evaluate, Implement, administer, and tune Banking applications.
7. Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.
8. Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
9. Implement changes related to the applications and engage other resources if needed.
10. Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security.
11. Analyze problems related to Supported banking applications and coordinate with designated vendors.
12. Cooperate with application developers in web interfaces related to different applications.
13. Support development teams during implementation and transfer business knowledge.
14. Analysis of new releases of 3rd party applications.
15. Policies, Processes & Procedures

Follow all relevant department policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

1. Day-to-day Operations

Follow the day-to-day operations related to own jobs in the department to ensure continuity of work.

1. Compliance Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB's sound legal position and mitigate any potential risks.

Qualifications, Experience & Skills

Qualifications & Experience:

· University Degree Holder in Computing / IT or equivalent industry experience.

· Minimum 9 years of Information Technology Area experience with minimum 3-6 years in IT Application experience, preferably in a Banking and Finance environment.

Skills:

· Knowledge of specific 3rd party application deployed in Bank Environment.

· Knowledge of Business processes supported by 3rd party applications.

· Knowledge of Supplier Management Process.

· Requirements gathering (data and process) and application solution design.

· Knowledge of Release and Deployment Management process.

· Customer oriented.

· Communication skills.

· Creative thinking.

· Understanding of the environment.

· Have needed certification and training for the profession domain.

· Project management professional PMP certificate.

· Leadership and management certified.

Job Responsibilities:

1.Provide day-to-day support for banking applications (core & non-core).

2.Troubleshoot, resolve incidents, and ensure system availability.

3.Configure and implement banking products, services, and processes.

4.Support application enhancements, upgrades, and patches.

5.Collaborate with business and vendors on new requirements and integrations.

6.Ensure compliance with IT security and audit standards.

7.Maintain documentation and provide knowledge transfer to junior staff.

Qualifications & Experience:

1.Bachelor's degree in computer science, Information Technology, or a related discipline.

2.From 3–5 years of relevant experience in banking application support and implementation.

3.Strong knowledge of banking systems and ability to configure products and services.

4.Proficiency in SQL/Oracle databases and exposure to middleware/API integrations.

5.Understanding of ITIL frameworks (incident, change, problem management).

6.Knowledge of banking compliance, audit, and regulatory requirements.

7.Strong analytical, communication, and vendor management skills.

Company Description:

Coldwell Banker Egypt is a leading real estate brokerage firm and the Egyptian representative of the globally renowned Coldwell Banker brand, which was founded in the United States in 1906. Since its launch in Egypt in 2001, the company has built a strong reputation for professionalism, integrity, and innovation in the local real estate market.

With a wide network of branches and expert consultants, Coldwell Banker Egypt offers comprehensive real estate services, including residential and commercial sales, leasing, property management, investment advisory, and project marketing. The company is known for its in-depth market knowledge, high service standards, and commitment to matching clients with the best property opportunities.

Backed by the strength of the international Coldwell Banker brand, Coldwell Banker Egypt continues to lead the market by providing trusted guidance and delivering exceptional value to clients across Egypt.

Job Desciption:

We are seeking a skilled Software Application Support Engineer to join our IT operations team. The successful candidate will be responsible for first and second-line support of enterprise software applications, ensuring system reliability, handling incidents and service requests, and collaborating with internal teams to maintain high-quality service delivery. The role requires solid technical expertise at both the application and database levels, as well as excellent communication and problem-solving skills.

Key Responsibilities:

1. Leads technical activities for Financial and non-Financial, (Core Banking) Business Applications delivered by 3rd party/Vendors/Built In-House
2. Act as application owner and totally responsible on the technical part for the application he manages
3. Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain
4. Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness
5. Raise any HW or DB related issues to concerned team
6. Evaluate, Implement, administer, and tune Banking applications
7. Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.
8. Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
9. Implement changes related to the applications and engage other resources if needed
10. Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security
11. Analyze problems related to Supported banking applications and coordinate with designated vendors
12. Cooperate with application developers in web interfaces related to different applications.
13. Support development teams during implementation and transfer business knowledge.
14. Analysis of new releases of 3rd party applications
15. Policies, Processes & Procedures

Follow all relevant department policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

1. Day-to-day Operations

2. Follow the day-to-day operations related to own jobs in the department to ensure continuity of work

3. Compliance

4. Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB's sound legal position and mitigate any potential risks.

5. COMMUNICATIONS & WORKING RELATIONSHIPS

Internal:

• All IT departments / LOB related to the supported Application

External:

• 3rd parties/vendors

6. QUALIFICATIONS, EXPERIENCE & SKILLS

Qualifications & Experience:

• University Degree Holder in Computing / IT or equivalent industry experience.
• Minimum 9 years of Information Technology Area experience with minimum 3-6 years in IT Application experience, preferably in a Banking and Finance environment

Skills:

• Knowledge of specific 3rd party application deployed in Bank Environment
• Knowledge of Business processes supported by 3rd party applications
• Knowledge of Supplier Management Process
• Requirements gathering (data and process) and application solution design
• Knowledge of Release and Deployment Management process
• Customer oriented
• Communication skills
• Creative thinking
• Understanding of the environment
• Have needed certification and training for the profession domain
• Project management professional PMP certificate
• Leadership and management certified