273 l2 Support jobs in Egypt

Job Description
The L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. You will work closely with the L1 support team, providing guidance, troubleshooting complex problems, and escalating issues to L3 support if necessary.

Responsibilities

• Proactively monitor applications from Dynatrace and raise alerts
• Develop Dynatrace dashboard to effectively monitor the applications
• Log parsing and analysis
• Reactive support - show Analytical approach to problem solving, responding to incidents and returning services to an operational state
• Communicate with 3rd party providers to resolve complex issues
• Investigate and Provide root cause analysis
• Provide improvements ideas and influence other teams
• Support Vanguard environment
• Implement work around like (ASG SFTP credential communication between Accord and Vanguard Market users)

Skillset

• Dynatrace
• Dynamo DB Knowledge
• Postgress DB Knowledge
• Working experience in application management
• AWS knowledge
• Understanding of Kubernetes and its operation
• Understanding service operations ITIL processes
• Problem solving skills and Proactiveness

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
.

SWATX are seeking a skilled and motivated L2 Support Engineer with expertise across Azure, AWS, and Oracle OCI. The ideal candidate will provide technical support and troubleshooting assistance to enterprise customers, assisting in resolving cloud infrastructure issues. This role involves working closely with L3 engineers, handling escalations, and contributing to knowledge sharing and process improvements.

Responsibilities:

• Handle escalated technical issues from L1 engineers.
• Provide advanced troubleshooting for customers across Azure, AWS and Oracle OCI services and architectures.
• Create and maintain technical documentation and runbooks.
• Mentor L1 engineers and conduct knowledge transfer sessions.
• Identify patterns in customer issues and propose solutions.
• Collaborate with AWS service teams on complex customer cases.
• Participate in customer Well Architected Reviews.

Requirements

• Associate or professional-level cloud certification in at least one platform: cloud certification in at least one platform: MicrosoftAzure Administrator Associate, AWS Solutions Architect Associate, or Oracle Cloud Infrastructure Certified Associate.
• 2+ years of experience working with Azure, AWS, or OCI services in an MSP or vendor support role.
• Strong knowledge of networking concepts and security best practices.
• Experience with infrastructure as code (CloudFormation/Terraform).
• Proficiency in at least one programming/scripting language (Python, JavaScript, etc.).
• Experience handling customer support tickets and managing incidents.
• Ability to follow escalation processes and work collaboratively with senior engineers.
• Bachelor's degree in Computer Science or related field (or equivalent experience).

Job Purpose:

The Production Support Engineer is responsible for providing advanced technical support and maintaining the stability of mission-critical applications built with Java Spring Boot. This role operates within a managed services framework, focusing on proactive system health monitoring, incident management, and continuous service improvement to meet strict SLAs. The ideal candidate will leverage strong problem-solving skills to troubleshoot complex issues within cloud-based environments that utilize Kafka and Kubernetes.

Role and Responsibilities

A. Incident and Problem Management:

• Act as a primary point of contact for resolving production incidents and service disruptions.
• Perform
  root cause analysis (RCA)
  for recurring issues and implement permanent fixes to prevent future occurrences.
• Monitor system health and performance using various tools to proactively identify and address potential issues before they impact service.

B. Application Maintenance and Support:

• Provide ongoing support for existing backend applications and microservices built with Java and Spring Boot.
• Execute application deployments and configuration changes in production and non-production environments.
• Develop and maintain scripts or small code fixes to automate support tasks and resolve bugs.

C. Managed Services and Client Engagement:

• Adhere to
  Service Level Agreements (SLAs)
  and operational best practices.
• Communicate with clients and internal stakeholders to provide status updates on incidents and resolutions.
• Contribute to
  knowledge base articles
  and documentation to improve support efficiency and team knowledge.

D. Technical Troubleshooting and Infrastructure:

• Troubleshoot issues related to
  Kafka
  (Apache and Confluent) messaging and streaming.
• Diagnose problems within
  Kubernetes
  and containerized environments.
• Work with cloud platforms (AWS, Azure, or GCP) to resolve infrastructure-related application issues

Qualifications and Education Requirements

Education:

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).

Experience:

• 2 to 5 years of professional experience in
  Java-based development or production support
  .
• Proven experience in
  troubleshooting and debugging complex applications
  in a production environment.
• Experience in a
  managed services, support, or service delivery
  role is a plus.

Technical Skills:

• Strong proficiency in
  Java and the Spring Boot framework
  .
• Solid understanding of
  Kafka
  (Apache and Confluent platform).
• Experience with
  Kubernetes
  and containerized applications.
• Familiarity with cloud platforms like AWS, Azure, or GCP.
• Proficiency with monitoring and logging tools such as
  Splunk, Grafana, Prometheus
  , or similar.
• Strong understanding of RESTful APIs, microservices, and system integrations.

Soft Skills:

• Excellent
  problem-solving and analytical skills
  with a keen attention to detail.
• Exceptional
  communication and interpersonal skills
  , especially for client-facing situations.
• A
  customer-focused and service-oriented mindset
  .
• Ability to work independently and as part of a distributed team.

SWATX is seeking a motivated and skilled Help Desk Technician to join our Network Operations Center (NOC) team at the L1 level. As a crucial part of our IT support structure, you will be the first point of contact for technical support and issue resolution, ensuring smooth and reliable operations of our network and systems. This position is ideal for someone who is detail-oriented, customer-focused, and eager to learn in a fast-paced environment.

• Technical Support: Provide first-level support for network, server, and system-related issues. Troubleshoot and resolve technical incidents, escalating when necessary.
• Monitoring & Alerting: Continuously monitor network, server, and infrastructure performance to identify potential issues, and respond to alerts in a timely manner.
• Issue Escalation: Work closely with L2 and L3 teams, escalating complex issues as required, while maintaining ownership until resolution.
• Ticketing System: Utilize a ticketing system to log, track, and manage incidents, ensuring timely updates and resolutions.
• Customer Service: Provide friendly and professional support to clients, addressing their needs and ensuring a positive experience.
• Documentation: Create and maintain detailed documentation of procedures, configurations, and troubleshooting steps.

• Experience: 1-2 years of experience in IT Support, Help Desk, or NOC environments (entry-level candidates with relevant certifications may be considered).
• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Technical Skills:
• • Understanding of networking fundamentals (e.g., IP addressing, DNS, TCP/IP).
• Basic knowledge of operating systems (Windows, Linux) and standard troubleshooting procedures.

Role Description

This is a full-time hybrid role for a Technical Support Help Desk position located in Giza, with the flexibility for some work from home. The Technical Support Help Desk professional will be responsible for providing technical support to clients, troubleshooting issues, ensuring customer satisfaction, and conducting analytical assessments to resolve complex problems. Daily tasks include answering support queries, diagnosing technical issues, and guiding customers through step-by-step solutions.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a hybrid environment
• Experience with IT software and systems is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities:-

• 4-5+ Years experience in technical support
• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation.
• Follow the internal standard policy and procedure keep update all Documentation.
• Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
• Assist with onboarding of new users.
• Install, test, and configure new workstations devices peripheral equipment and software.
• Perform timely workstation hardware devices and software upgrades as required.

Are you passionate about IT and looking for an opportunity to grow your technical skills in a real business environment?

We are looking for a motivated Helpdesk Specialist to join our IT team and support our users across multiple branches. This is an excellent opportunity for someone early in their IT career to gain hands-on experience and grow within a collaborative team.

Responsibilities:

• Provide first-level technical support to staff (hardware, software, printers, and network issues).
• Log, follow up, and resolve support tickets in a timely manner.
• Assist in maintaining user accounts and access permissions.
• Perform basic troubleshooting of Windows systems and MS Office .
• Support inventory tracking of IT equipment and user devices.
• Escalate complex issues to senior IT staff as needed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 year of experience in a similar IT support or helpdesk role.
• Experience with Windows OS, Office , and networking concepts.
• Experience with Active Directory.
• Basic knowledge of virtualization environments (VMware, ESXI, etc.).
• Strong communication skills and a helpful attitude.
• Willingness to learn and grow in a fast-paced IT environment.
• Work location: Al tahrir sq. – cairo.

Additional Information:

This is a full-time position located in our office in (Al Tahir sq.)

please send your resume to - with the subject
"Helpdesk Specialist"
or send your resume to

Company Description

Centro is a diversified technology solutions provider that empowers businesses through integrated technology solutions and security enablement. Our dynamic solutions allow clients to take full advantage of digital opportunities by orchestrating various processes. We pride ourselves on delivering exceptional results and building lasting relationships through our wide range of services and a culture of shared success.

Role Description

This is a full-time, on-site role for an IT Helpdesk Specialist, located in Cairo. The IT Helpdesk Specialist will provide technical support and assistance to end-users both over the phone and in person. Daily tasks include troubleshooting technical issues, managing hardware and software configurations, and maintaining IT systems. The specialist will also be responsible for responding to service requests, providing IT support, and ensuring efficient operation of the company's technology infrastructure.

Qualifications

• Technical Support and Troubleshooting skills
• Experience with Hardware and Software Management
• IT Systems Configuration and Maintenance skills
• Excellent Communication and Customer Service skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

Company Description

Unlimited Egypt Group is rapidly establishing itself as a leader across several industries, including travel and transportation, real estate, food and beverage, and medical devices in Egypt and the Middle East. Since its inception in 2011, the company has developed the experience, culture, and talent to achieve market leadership. Unlimited Egypt Group continues to grow and make significant contributions to multiple industry sectors.

Role Description

This is an on-site, full-time role for a Help Desk Specialist located in Cairo, Egypt. The Help Desk Specialist will be responsible for providing technical support, troubleshooting issues, and supporting desktop computers. The role also involves customer support and handling help desk inquiries to ensure efficient resolution of technical problems.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting and supporting desktop computers
• Customer Support experience
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

Responsibilities

• Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
• Routine maintenance of the HW and SW according to agreed plans.
• Perform minor software and minor hardware repairs.
• Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
• Maintain inventory of all IT equipment.
• Handle all documentation for hardware and software, maintenance and problem resolutions.
• Properly escalate unresolved queries to the next level of support or external consultant.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Maintain network servers such as file servers, AD, Print
• Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements

BC. S in Computer Science or a related discipline

Experience:3-5 Years' experience

Excellent usage of Google Suite

Knowledge in active directory is a MUST

Perfect English Language is a MUST

Knowledge in networking (VPN, virtualization, and firewall) "Mandatory"

Knowledge in switches and routers "Mandatory"

Knowledge in servers and storage (Dell, HP, IBM …. etc)

Knowledge in VMware

CCNA & MCSE knowledge

qlRN44q5Of