8 Kronos Administrator jobs in Egypt

Overview

Med Right is a dynamic, fast growing national company working in the field of healthcare and health insurance management. Not long after its foundation, we became one of the leaders in the healthcare Egyptian market.

Responsibilities

Data Auditing & Validation:

Perform routine audits on data entered into the system, ensuring alignment with:

Policy issues submitted by the underwriting team

Pricing lists provided by the provider's pricing team

System Configuration & User Management:

Manage system configurations by adding, removing, and updating user account information and privileges based on job level and user authority.

System Performance & Issue Resolution:

Responsible for system performance tuning and solving system user issues through doing triple shooting steps or coordinate with developers for resolution when necessary.

Technical Support & Assistance:

Respond to technical queries from users and provide assistance as needed.

Client Contracts Process Oversight:

Receive and review quotations from the Underwriting Department during the contracting process.

Cross-check the total number of members in the quotation against the number in the provided Excel sheet.

1-   Review the Scheme of Benefits and the Agreed Invoicing and Payment Schedule.

2-   Activate client contracts in the system after validating client confirmation with no amendments through the Corporate Relations Officer.

3-   Communicate with concerned departments to relay feedback and ensure appropriate action is taken.

Requirements

Bachelor's degree, preferably in Pharmacy.

Previous experience in a similar role.

Strong proficiency in English

Previous experience in dealing with systems or software programs will be an advantage

Company Description

RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Workforce Management position located in Cairo, Egypt. The Workforce Management professional will be responsible for capacity planning, workforce planning, and managing workforce operations to ensure efficient staffing levels. The role will also involve analyzing data to optimize workforce efficiency and ensuring effective communication across departments.

Qualifications

• Skills in Capacity Planning and Workforce Planning
• Strong Analytical Skills and ability to optimize workforce efficiency
• Proficiency in Workforce Management techniques
• Excellent Communication skills
• Detail-oriented and ability to work in a fast-paced environment
• Bachelor's degree in Business Administration, Human Resources, or related field is preferred
• Experience in the BPO or customer service industry is a plus

Company Description

At
Danat Travels,
we are more than just a travel and tourism company – we create unforgettable memories. With a passion for exploration and a commitment to exceptional service, we redefine the travel experience with competitive prices. Our mission is to provide unparalleled travel experiences through the latest technologies, industry expertise, and a customer-centric approach. We prioritize delivering exceptional customer satisfaction and innovative solutions, while our global partnerships guarantee unique travel experiences.

Role Description

This is a full-time, on-site role for a Workforce Management Supervisor based in Cairo. The Workforce Management Supervisor will be responsible for supervising team members, analyzing workforce data, overseeing customer service operations, and training staff. Duties include creating schedules, monitoring team performance, ensuring customer satisfaction, and developing strategies to optimize workforce efficiency.

Qualifications

• Possess Supervisory and Training skills
• Strong Analytical and Problem-Solving skills
• Excellent Communication and Customer Service skills
• Ability to work collaboratively in a team environment
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the travel and tourism industry is a plus
• Proficiency in workforce management software is advantageous

Benefits
* :

-Social insurance.

Medical insurance
will be available after probation period

Working Conditions:

-5 working days + 2 days off ( Rotational )

Working hours :

Nine working hours including one hour break ( Rotational Shifts )

Location
;

Nasr city

• If you are interested please forward your updated CV to   
  

Job summary/overview:

The WFM Analyst should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.

Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):

Analyze historical data to provide insights and recommendations for improving workforce efficiency. Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization. Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices. Driving continuous improvement in workforce planning processes. Be a true team member in Teleperformance – focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions); Ensure all Teleperformance processes, procedures and policies are fulfilled, including butnot limited to GDPR - General Data Protection Regulation, GISP - Global InformationSecurity Policies, ISS - Information Security Standard; CSR - Corporate SocialResponsibility policies, Health & Safety, among others. Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document).

Main Job Requirements:

Education and specific

Training Higher Education Degree (preferential)

Fluency in English (minimum B2)

Work Experience Experience in project management and implementation.

Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.

Special Certifications (if appropriate; identify if required to perform the job or just preferred) NA Required Skills Technical Skills

Working knowledge of Microsoft Office Suite (Excel, Word, Power Point).

Knowledge of SQL, BI tools or Workforce Management software is a plus.

Experience managing in Customer Experience Management operations (preference)

Company Description

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region, with a capacity of more than 10,000 web-enabled multi-channel stations. The company manages various outsourcing agreements with key government & commercial accounts in 10 different languages. Xceed currently operates sites in Egypt, Morocco, Mauritius, UAE, as well as a new site in Saudi Arabia. Xceed offers a range of services including inbound, outbound, back office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services. The company has been recognized with numerous awards, including IAOP's Best Global Outsourcing 100 and Gulf Sustainability Awards.

Role Description

This is a full-time on-site role for a Workforce Management Specialist located in Qesm 1st Nasser City. The Workforce Management Specialist will be responsible for workforce planning, capacity planning, and managing the workforce effectively to optimize productivity. Day-to-day tasks include analyzing workforce data, performing scheduling, monitoring real-time adherence, and adjusting plans as necessary. The role involves collaborating with different departments to ensure that workforce requirements are met, and effective communication is maintained across the teams.

Qualifications

• Capacity Planning and Workforce Planning skills
• Strong Analytical Skills
• Workforce Management experience
• Excellent Communication skills
• Proficiency in workforce management software and tools is a plus
• Bachelor's degree in Business Administration, Management, or related field
• Experience in a BPO or call center environment is preferred

Company Description

At GoChat247, we enhance customer experiences through AI by offering services like conversational chatbots, sentiment analysis, process automation, and autotagging. Over the last five years, we have supported clients across 8 different verticals, achieving a YoY growth of 2.5X in the last two years. Our 1000 team members serve 12 different countries, managing over 1 million transactions per month with a 95% quality rate. We are the preferred choice for top mobile operators, fintech companies, promising startups, and leading food ordering platforms in the Middle East.

Role Description

This is a full-time on-site role for a Workforce Management Supervisor, located in Qesm El Maadi. The Workforce Management Supervisor will be responsible for overseeing customer service teams, analyzing performance metrics, and ensuring efficient workforce allocation. Daily tasks include supervising staff, providing training, conducting performance evaluations, and ensuring high-quality customer service standards. The role also involves developing schedules, monitoring attendance, and addressing any staffing issues promptly.

Key Responsibilities

• Develop and implement workforce strategies to meet business objectives
• Oversee forecasting, scheduling, and real-time monitoring of staffing levels
• Manage WFM analysts and coordinate with operations teams to ensure coverage
• Analyze performance metrics and recommend process improvements
• Lead daily staffing meetings and communicate service level risks
• Collaborate with HR for recruitment and onboarding of WFM team members
• Ensure compliance with labor laws and internal policies
• Provide coaching, feedback, and performance evaluations for WFM staff
• Generate reports on KPIs and present insights to senior leadership
• Support business continuity planning and manage staffing during outages or spikes

Qualifications

• Bachelor's degree (preferred in Business, Statistics, or related field)
• Minimum
  2–3 years of WFM experience
  in a contact center or BPO environment
• Graduate with no military requirements
• Strong knowledge of WFM tools (e.g., Verint, NICE, Genesys, or similar)
• Proficiency in
  Microsoft Excel
  and data analysis
• B2 profession in English for both verbal and written with practical work experience
• Previous experience in leading a WFM staff in the Planning & Scheduling fields
• Flexibility to work between different operating sites and flexible work times

Skills & Competencies

• Excellent analytical and forecasting abilities
• Strong leadership and team management skills
• Effective communication and stakeholder engagement
• Ability to multitask and adapt in a fast-paced environment
• Familiarity with labor laws and scheduling compliance
• Experience in real-time monitoring and intraday management

Sutherland
is seeking an analytical and dynamic person to join us as a
WFM Management Associate Manager
. The WFM Associate Manager will coordinate all aspects of workforce planning, scheduling, and real-time management for the assigned site(s). We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

The WFM Management Associate Manager will get to:

Impact the bottom line:
Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecasting

Represent the Workforce Department: Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department

Support the Team:
Consult with local managers, project managers, and other key players to define scheduling/forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives

Set the Path to Success
: Implement and maintain intra-day workforce team responsibilities to assist service delivery in achieving desired performance metrics

Take the Lead:
Create procedures necessary to successfully monitor daily operations and advise managers on appropriate action steps.

Be the Expert
: Act as a resource to provide best practices to assist management in scheduling and workforce planning

Uphold Performance Metrics:
Analyze scheduling needs on a weekly basis to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation

Plan Ahead:
Compile and interpret statistical information to calculate and project staffing requirements of department

Qualifications:

• 4 or more years of process transformation experience in operations or WFM experience with WFM applications
• 4 or more years of program management experience
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
• Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Ability to work in MS Office
• Ability to present in front of large groups of senior leaders in a professional and effective way
• Ability to identify and address professional development needs and knowledge gaps