274 IT Support Technician jobs in Egypt

Job Summary: A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge, excellent problem-solving skills, and effective communication with users.

Responsibilities:

• Provide technical support to end-users in person, via phone, or remote assistance.
• Troubleshoot and resolve hardware and software issues related to desktop systems.
• Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
• Install, configure, and upgrade software applications and operating systems on desktops.
• Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
• Set up new desktop computers and peripheral devices for end-users.
• Assist with the setup and configuration of printers, scanners, and other peripheral devices.
• Collaborate with other IT teams to resolve complex technical problems and escalate issues when necessary.
• Maintain accurate records of technical issues and solutions in a ticketing system.
• Train end-users on basic troubleshooting techniques and the proper use of desktop systems.

Skills Requirements:

• Previous BPO experience.
• Proven experience as a desktop technician or similar role.
• Strong knowledge of desktop hardware components, operating systems, and software applications.
• Proficiency in troubleshooting and resolving hardware and software issues.
• Familiarity with network connectivity and basic network troubleshooting.
• Experience with Active Directory, group policies, and user account management.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Attention to detail and a commitment to providing quality technical support.

Education Requirements:

High school diploma or equivalent; additional technical certifications or degrees are a plus.

First point of contact for SAP users, resolves basic issues and escalates complex ones.

Key Responsibilities

● Act as the first point of contact for users: You'll be the friendly and approachable face

of technical support, providing quick and professional assistance for all SAP-related

inquiries and incidents. Your primary goal will be to actively listen to users to fully

understand their needs and problems.

● Log and categorize reported incidents: You'll use our incident management system

to meticulously document every issue reported by users. This includes assigning a

category, priority, and detailed description of the incident, ensuring proper tracking

from the outset.

● Provide initial support and resolve known issues using the knowledge base and

standard procedures: With your SAP knowledge and access to our comprehensive

knowledge base, you'll be able to diagnose and resolve a wide range of Level 1

problems. You'll rely on predefined guides and proven solutions to offer efficient and

consistent resolutions.

● Guide users in resolving simple problems: You'll empower users to solve minor issues

themselves by providing clear, step-by-step instructions. This might include password

resets, basic SAP navigation, explaining standard functionalities, or troubleshooting

common errors that don't require in-depth technical intervention.

● Escalate more complex incidents to the N2 support team according to established

procedures: When an incident exceeds your resolution capabilities or requires deeper

SAP system knowledge, you'll be responsible for effectively escalating it to the N2

support team. This involves providing all relevant information and necessary context

for a smooth transition.

● Keep the knowledge base updated with solutions to common problems: You'll

actively contribute to the continuous improvement of our knowledge base. You'll

document new solutions, update existing procedures, and add useful information that

allows both users and other support technicians to find answers quickly.

● Track the progress of incidents: You'll proactively monitor all open incidents, keeping

users informed about the status of their requests. You'll ensure that response and

resolution times are met, and that issues are closed satisfactorily.

● Communicate clearly and effectively with users: Your ability to communicate will be

key. You'll need to explain technical concepts in a simple and understandable way for

non-technical users, both verbally and in writing. You'll maintain an empathetic and

professional tone, ensuring a positive support experience.

Must-Have Qualifications

● Basic knowledge of general SAP functionality: You should be familiar with the core

navigation, common modules (e.g., SD, MM, FI/CO), and basic transactions within the

SAP system. This foundational understanding will allow you to quickly grasp user

issues.

● Understanding of key business processes supported by the SAP system: We expect

you to have a grasp of how SAP integrates with typical business operations like

order-to-cash, procure-to-pay, or record-to-report. This helps you understand the

user's context and the impact of their issues.

● Ability to follow defined procedures and use the knowledge base: You'll be adept at

adhering to established guidelines and processes for incident handling. Your ability to

effectively leverage our knowledge base will be crucial for quick and accurate

problem resolution.

● Capacity to diagnose and resolve common SAP problems: You can identify, analyze,

and troubleshoot frequent SAP errors or user challenges independently, relying on

your knowledge and available resources.

● Experience in using incident management tools: You've previously worked with help

desk or ticketing systems (e.g., ServiceNow, Jira, Zendesk) to log, track, and manage

user requests from initiation to resolution.

● Customer service orientation: Your approach is always user-centric. You're patient,

empathetic, and dedicated to providing a positive and helpful support experience,

even when under pressure.

● Good communication skills (oral and written) to interact with users: You can

articulate technical concepts clearly and concisely to non-technical users. Your

written communications are professional and easy to understand, ensuring users feel

informed and supported.

● Fluent in English (spoken and written), able to work in a global and collaborative

environment: As part of an international team, you'll communicate regularly with

colleagues and users from diverse backgrounds. Strong English skills are essential for

• seamless collaboration and effective problem-solving across borders.

Investigates and resolves escalated complex SAP issues, providing technical/functional

expertise.

Key Responsibilities

● Receive and analyze incidents escalated from N1: You'll be the next level of expertise

for issues that N1 support can't resolve. This involves thoroughly reviewing incident

details, understanding the initial diagnosis, and taking ownership of complex

problems reported by users.

● Diagnose and resolve complex SAP configuration and functionality issues: You'll

leverage your in-depth knowledge of SAP modules and configurations to pinpoint the

root cause of advanced technical or functional problems. Your expertise will be key in

implementing effective and lasting solutions.

● Perform root cause analysis of incidents: Beyond just fixing the immediate problem,

you'll conduct thorough investigations to understand why an issue occurred. This

proactive approach helps prevent recurrence and contributes to overall system

stability.

● Apply fixes and workarounds: You'll implement approved solutions, configuration

changes, or temporary workarounds to quickly restore system functionality and

minimize business disruption, always ensuring changes are tested and documented.

● Create technical and functional documentation for issue resolution: You'll play a

vital role in enriching our knowledge base by creating clear, concise, and

comprehensive documentation for complex issue resolutions, configurations, and

best practices.

● Collaborate with the development team (N3) if necessary: For issues requiring

custom development or deeper system modifications, you'll effectively liaise with the

N3 development team, providing detailed specifications and acting as a bridge

between business needs and technical solutions.

● Participate in the training of the N1 support team: You'll share your advanced

knowledge and experience with the N1 team, contributing to their ongoing

development and improving their first-line resolution capabilities.

● Contribute to the CoE's knowledge base: Your insights and solved problems will be

valuable additions to our Center of Excellence (CoE) knowledge repository, enhancing

our collective ability to resolve future incidents efficiently.

● Identify and propose improvements to the SAP system: Leveraging your hands-on

experience, you'll proactively identify areas within the SAP system that could be

optimized for better performance, user experience, or efficiency, and propose

actionable solutions.

Must-Have Qualifications

● Practical experience (minimum 3-5 years) in the configuration and support of SAP

modules: You should have hands-on experience in configuring and providing

support for at least two of the following core SAP modules: FI (Financial Accounting),

CO (Controlling), MM (Materials Management), and SD (Sales and Distribution).

Your experience should demonstrate a solid understanding of how these modules

operate and interact.

● In-depth understanding of business processes related to assigned SAP modules:

You don't just know SAP; you understand the underlying business processes that

these modules support. This means you grasp how financial transactions flow in FI,

how materials are managed in MM, or how sales orders are processed in SD, enabling

you to resolve issues with a business-centric approach.

● Strong diagnostic and problem-solving skills for complex SAP issues: You have a

proven ability to analyze, diagnose, and effectively resolve intricate SAP problems

that go beyond basic user errors. You're adept at troubleshooting configuration

inconsistencies, data integrity issues, and system behaviors.

● Ability to perform root cause analysis: You're not content with just applying a quick

fix. You possess the skills to conduct thorough root cause analyses, identifying the

fundamental reasons behind recurring issues to implement lasting solutions and

prevent future occurrences.

● Experience in creating technical and functional documentation: You're capable of

producing clear, concise, and accurate documentation, covering both technical

configurations and functional processes. This ensures that solutions are well-recorded

and accessible for future reference and knowledge sharing.

● Familiarity with incident management tools: You have practical experience using

incident management systems (e.g., ServiceNow, Jira, Zendesk) to track, manage,

and escalate support tickets efficiently and professionally.

● Fluent in English (spoken and written), able to work in a global and collaborative

environment: Our team operates globally, and strong English communication skills

are essential. You'll be comfortable collaborating with international colleagues and

• communicating solutions clearly to a diverse user base.

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT EGYPT

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

What You'll Do:

• Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
• Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
• Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.

Requirements
What You Need:

• Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
• Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
• Up-to-date documentation, knowledge base articles, and standard operating procedures.
• Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
• Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.

Site Address:

Plot: 52 Cairo plant 4th, Industrial Zone - 6 October City - Egypt

6TH OCTOBER CITY - CAIRO, 12566, Egypt

Benefits
Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence

Company Description

BSS is a leading provider of broadcast systems integration services and digital media solutions. The company offers turnkey solutions for television channels, radio stations, and production companies, including consulting, systems integration, project management, and system design and installation. BSS operates across Middle East and Africa. BSS has a team of professionals dedicated to innovation and exceeding client expectations.

Position Title:

AV & IT Field Support Technician

Job Description:

We are seeking a skilled AV & IT Field Support Technician to join our team in UAE - Dubai. The ideal candidate will be responsible for handling structured cabling and installation for audiovisual (AV) systems, while also supporting basic BT & IT configurations and network-related tasks. This role requires a hands-on professional who is comfortable working in technical environments, supporting both hardware setup and network troubleshooting.

Key Responsibilities:

• Install, terminate, and test AV cabling (HDMI, SDI, CAT6, fiber, audio cables, etc.) according to industry standards.

• Assist in the setup and integration of audiovisual systems, including displays, projectors, sound systems, and conferencing equipment.

• Perform basic IT-level tasks such as: IP addressing and subnetting, device configuration (switches, encoders, decoders, AV-over-IP endpoints), network connectivity testing and troubleshooting.

• Support equipment racking, patching, and labeling for clean and organized system builds.

• Perform site surveys, document cabling routes, and report installation progress.

• Assist with system testing, commissioning, and troubleshooting under the supervision of senior engineers.

• Maintain inventory of tools, cables, and consumables for projects.

• Provide basic end-user support during system handover when required.

Qualifications & Skills:

• Diploma or vocational training in Electronics, IT, Telecommunications, or related field.

• Proven hands-on experience with cabling installation and termination (copper and/or fiber).

• Basic understanding of networking concepts (IP, DHCP, static assignments, VLANs is a plus).

• Familiarity with audiovisual hardware such as AV switches, control systems, video walls, and audio DSPs is an advantage.

• Strong troubleshooting, problem-solving, and organizational skills.

• Ability to work independently or as part of a team in dynamic project environments.

• Willingness to travel to different project sites.

• Filling out site reports, documenting IP assignments, and cable routes.

• Health & Safety Awareness.

• Ability to work alongside electricians, IT staff, and AV engineers.

• Customer Interaction and communication skills

• Assisting with basic user training and answering simple client queries on-site.

If you believe you're a good fit for this position, please send your CV to 

Eram Talent is looking for a dedicated and knowledgeable professional for the position of Life Support Systems Technician to support the operation and maintenance of aquatic systems in marine nurseries, aquariums, or aquaculture facilities. The role involves ensuring the efficient performance of pumps, motors, compressors, hydraulic/pneumatic systems, and SCADA/PLC-based controls to maintain optimal water quality and system integrity.

• Operate and maintain water circulation systems including pumps, filters, chillers, and sterilizers.
• Monitor and troubleshoot motors, VFDs, compressors, and control units (PLC/SCADA).
• Support hydraulic and pneumatic operations (e.g., valves, airlifts, movable platforms).
• Conduct daily system checks and preventive maintenance.
• Maintain logs, system data, and SOP compliance.
• Ensure redundancy, energy efficiency, and corrosion resistance across all equipment.
• Work collaboratively with aquaculture/animal care teams to support animal health and facility goals.

• Minimum 2–3 years of hands-on experience with aquatic life support systems, aquarium/aquaculture operations, or water treatment facilities.
• Technical diploma or Associate degree in Mechanical Engineering, Electrical Engineering, Water Technology, Aquaculture, or a related field.
• Experience with pumps, motors, filtration systems, UV/Ozone units, chillers, and aeration systems.
• Familiarity with PLC/SCADA systems, variable frequency drives (VFDs), and automated monitoring tools.
• Prior work on large-scale aquatic projects or marine nursery environments is advantageous.

SWATX is seeking a motivated and skilled Help Desk Technician to join our Network Operations Center (NOC) team at the L1 level. As a crucial part of our IT support structure, you will be the first point of contact for technical support and issue resolution, ensuring smooth and reliable operations of our network and systems. This position is ideal for someone who is detail-oriented, customer-focused, and eager to learn in a fast-paced environment.

• Technical Support: Provide first-level support for network, server, and system-related issues. Troubleshoot and resolve technical incidents, escalating when necessary.
• Monitoring & Alerting: Continuously monitor network, server, and infrastructure performance to identify potential issues, and respond to alerts in a timely manner.
• Issue Escalation: Work closely with L2 and L3 teams, escalating complex issues as required, while maintaining ownership until resolution.
• Ticketing System: Utilize a ticketing system to log, track, and manage incidents, ensuring timely updates and resolutions.
• Customer Service: Provide friendly and professional support to clients, addressing their needs and ensuring a positive experience.
• Documentation: Create and maintain detailed documentation of procedures, configurations, and troubleshooting steps.

• Experience: 1-2 years of experience in IT Support, Help Desk, or NOC environments (entry-level candidates with relevant certifications may be considered).
• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Technical Skills:
• • Understanding of networking fundamentals (e.g., IP addressing, DNS, TCP/IP).
• Basic knowledge of operating systems (Windows, Linux) and standard troubleshooting procedures.

Role Description

This is a full-time hybrid role for a Technical Support Help Desk position located in Giza, with the flexibility for some work from home. The Technical Support Help Desk professional will be responsible for providing technical support to clients, troubleshooting issues, ensuring customer satisfaction, and conducting analytical assessments to resolve complex problems. Daily tasks include answering support queries, diagnosing technical issues, and guiding customers through step-by-step solutions.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a hybrid environment
• Experience with IT software and systems is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities:-

• 4-5+ Years experience in technical support
• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation.
• Follow the internal standard policy and procedure keep update all Documentation.
• Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
• Assist with onboarding of new users.
• Install, test, and configure new workstations devices peripheral equipment and software.
• Perform timely workstation hardware devices and software upgrades as required.

Are you passionate about IT and looking for an opportunity to grow your technical skills in a real business environment?

We are looking for a motivated Helpdesk Specialist to join our IT team and support our users across multiple branches. This is an excellent opportunity for someone early in their IT career to gain hands-on experience and grow within a collaborative team.

Responsibilities:

• Provide first-level technical support to staff (hardware, software, printers, and network issues).
• Log, follow up, and resolve support tickets in a timely manner.
• Assist in maintaining user accounts and access permissions.
• Perform basic troubleshooting of Windows systems and MS Office .
• Support inventory tracking of IT equipment and user devices.
• Escalate complex issues to senior IT staff as needed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 year of experience in a similar IT support or helpdesk role.
• Experience with Windows OS, Office , and networking concepts.
• Experience with Active Directory.
• Basic knowledge of virtualization environments (VMware, ESXI, etc.).
• Strong communication skills and a helpful attitude.
• Willingness to learn and grow in a fast-paced IT environment.
• Work location: Al tahrir sq. – cairo.

Additional Information:

This is a full-time position located in our office in (Al Tahir sq.)

please send your resume to - with the subject
"Helpdesk Specialist"
or send your resume to