128 IT Support Specialists jobs in Egypt

Help Desk Representative

Giza NCR Atleos

Posted 17 days ago

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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IT Help Desk

Hikma Pharmaceuticals PLC

Posted today

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Job Description

**Job Purpose**:
To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation.

**Day
- to-day operations**:
Follows the day-to-day operations related to own job to ensure continuity of work.

**Job Specific Accountabilities**
- Provides end-users with a first point of contact service to identify, triage, resolve technical problems, provide advice and when required, re-directs technical problems to other appropriate Information Systems Staff as necessary.
- Utilizes technical knowledge to set-up and install computer hardware and software while ensuring components are properly installed and configured on each workstation.
- Assists with tasks that arise when other Information Systems personnel are not present or need assistance to provide excellent IT service while being visible and available to users who require technical assistance.
- Escalates and monitors unresolved technical issues to third level support in order to ensure problem resolution.
- Researches, evaluates and purchases new hardware and software to meet the company’s IT requirements for computers and other electronic office equipment.
- Monitors operational performance and troubleshoots system problems to isolate the cause of system failures.
- Prepares and follows a general maintenance schedule in order to perform maintenance and repairs on computer hardware/software including backup, recovery and equipment cleaning to ensure no downtime that interrupts business operations.
- Trains users on computer hardware/software and other electronic office equipment to bestow knowledge that positively impacts their day-to-day operations.
- Manages own incident queue to ensure all non-closed requests are resolved as quickly as possible.
- Keeps a maintenance record of software licenses/inventory materials and files documents, invoices and instruction manuals in order to present to management when required.

**Qualifications, Experience & Skills**:

- Bachelor’s degree in computer science, MIS, or any equivalent experience.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- Basic network troubleshooting is a must.
- Certification in Microsoft or Cisco is advantageous.
- 1-3 years of experience in a service desk role or relevant technical experience
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Technical Support Intern

Giza NCR Atleos

Posted 3 days ago

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.

SAP Technical Support

Cairo, Al Qahirah FlairsTech

Posted today

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Job Description

Details

Required Experience 4+

Department Customer Operations

Career LevelMid-Level

Position Location Cairo

**Skills**:
Sql server

Communication

Technical Support

Excellent English

SAP

SAP Business One

HANA

Requirements and responsibilities

**SAP Technical Support**:
Job description:

- Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issues
- Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
- Troubleshooting issues in the product to minimize the risk of disruptions
- Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
- Ensuring reviews are fully documented and actions are raised and fulfilled
- Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalog.
- Coordinating with Product Development and Implementation teams to support product updates.
- Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
- Identifying opportunities that can improve the efficiency of the business and technical processes
- Including all other duties as may arise from time to time and as may be assigned.

Job Requirements:

- 4+ Years of relevant experience.
- ERP Knowledge - Macola & SAP B1, SQL & HANA is a MUST.
- English fluency is a must.
- Excellent communication skills.
- Flexible with positive attitude.
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Technical Support Engineer

Cairo, Al Qahirah Orange Business Services

Posted today

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Job Description

**Responsibilities**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**about you**:

- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.

Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

Equal Employment Opportunity
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

**department**:Customer Services & Operations

**contract**:Regular
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Technical Support Engineer

Cairo, Al Qahirah NOK Human Capital

Posted today

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Job Description

#NOK_Human_Capital is hiring #Technical_support_Engineer #English_speaker for one of the biggest multinational companies located in #Maadi.

Job description:

- Assist external users of the client's technical products or services.
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow the appropriate escalation path to resolve technical issues
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.

Job requirements:

- Grads only.
- Minimum 1 year as a Tech Support/IT Administration experience
- Bachelor’s degree in any discipline
- (PHP, HTML5, CSS3, SQL Server, MySQL, UML, LAN, WAN, VLAN, HAproxy, DHCP, DNS, CCNP, CCNA) Knowledge is a must
- (B2/C1) English language level is a must.
- Flexible with rotational shifts.

Preferred qualifications:

- (CCNP, CCNA) certificate is preferable.

**Job Types**: Full-time, Permanent, Contract, New grad
Contract length: 12 months
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Technical Support Representative

Foundever

Posted today

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Job Description

**Required Language**
German

**Employment Type**
Full time

**Contract Type**
Permanent

**Description**
.
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Technical Support Representative

Sitel

Posted today

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Job Description

**Technical Support Representative**:

- Req ID#: 141944- Location: Cairo, EG- Category: Operations**Required Language**
German**Employment Type**
Full time**Contract Type**
Permanent**Description**

**Job Segment**:Technical Support, Technology
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Technical Support Agents

Teleperformance

Posted today

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Job Description

Grab your job and got hired immediately at the most friendly and professional work environment (Teleperformance).Customer support agents for more than 100 accounts with different English Levels.

Work Locations: New Cairo OR Mohandseen.

(Males or Females and Graduates or Undergraduates are welcomed to apply)

TP Benefits:

- Highest net salary in the industry ranging between 5.5K to 13K NET Salary, including KPI in the Euro Equivalent.

Social insurance.

Medical insurance 200k coverage per year.

Overnight allowance: 1000 EGP.

Career Path throughout an internal development program.

Transportation provided all over Cairo and Giza with different collection points, (Door to Door transportation for females after 11:00 PM, New Cairo Sites).

VPN Mobile allowance.

Refer a friend program that can get you up to 3000 EGP.

Discounts in many stores all over EGYPT.

Gym Access.

**Salary**: From E£5,500.00 per month
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Technical Support Engineer

AW Holding

Posted today

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Job Description

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- ERP knowledge is preferable
- Good knowledge Active Directory Domain Environment, and Virtualization technologies.
- Respond to queries either in person or over the phone.
- Give a support to VOIP, and ERP system users.
- Troubleshoot LAN “VLAN - Inter VLAN routing “.
- Troubleshoot firewall, and VPN connection issues.
- Write training manuals, and train users of IT related systems.
- Maintain daily performance of IT systems.
- Walk through problem-solving process, and run diagnostic programs to resolve problems.
- Run reports to determine malfunctions that continue to occur.

**Job Requirements**:

- Experience Needed: 4 To 5 Years
- Gender: Male
- Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
- Proven experience as a system and network administration.
- **CCNA, MCSA, Virtualization technology “VMWare vSphere” Certificates is a Must**:

- Good understanding for firewall concepts, and VPN connection.
- Amazon Cloud Services is preferred.
- Good understanding of computer systems, mobile devices and other tech products.
- Strong troubleshooting and problem-solving skills.
- Knowledge of the Windows/Linux operating systems and a solid understanding of networking concepts.
- Experience with load balancing technologies.
- Strong experience in the implementation, configuration, maintenance, and support of a cloud network, as well as various other cloud services.
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Excellent troubleshooting skills
- Strong experience in building scalable, fault-tolerant software or automation of large-scale systems.
- Deep hands-on technical expertise in building complex distributed systems, designing large scale networks
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