155 IT Support Specialists jobs in Egypt
Technical Support
Teleperformance
Posted today
Job Viewed
Job Description
Looking for Technical Agents for offshore accounts
**Benefits**:
Medical and Social Insurance
Free Transportation
Overnight allowance (1k) per month
**Job Types**: Full-time, Permanent
**Salary**: E£5,400.00 - E£12,300.00 per month
Application Question(s):
- Are you flexible with rotational shifts?
- Do you have any commitments for the upcoming 6 months?
- Your military status ?
**Language**:
- English (required)
Ability to Commute:
- Cairo (required)
**Benefits**:
Medical and Social Insurance
Free Transportation
Overnight allowance (1k) per month
**Job Types**: Full-time, Permanent
**Salary**: E£5,400.00 - E£12,300.00 per month
Application Question(s):
- Are you flexible with rotational shifts?
- Do you have any commitments for the upcoming 6 months?
- Your military status ?
**Language**:
- English (required)
Ability to Commute:
- Cairo (required)
This advertiser has chosen not to accept applicants from your region.
0
Technical Support
DXC Technology
Posted today
Job Viewed
Job Description
**Job brief**:
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
**Responsibilities**:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
**Responsibilities**:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
IBM
Posted today
Job Viewed
Job Description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
- Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
Required Technical and Professional Expertise
- Fluent in English
- Flexibility in working hours
- Ability to handle and prioritize a lot of tasks each day
- Ability to produce user and troubleshooting documentation that other people can understand
Preferred Technical and Professional Expertise
N/A
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
- Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
Required Technical and Professional Expertise
- Fluent in English
- Flexibility in working hours
- Ability to handle and prioritize a lot of tasks each day
- Ability to produce user and troubleshooting documentation that other people can understand
Preferred Technical and Professional Expertise
N/A
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This advertiser has chosen not to accept applicants from your region.
2
Help desk Representative
Giza
NCR Atleos
Posted 16 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
3
Help Desk Representative
Giza
NCR Atleos
Posted 21 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
4
IT Help Desk
Homzmart
Posted today
Job Viewed
Job Description
Company Description
Homzmart is a one stop shop where you purchase everything from furniture to household items and more!
- We inject confidence into the online home shopping experience by solving for brands, manufacturers, and customers.
- We combine the power of technology and logistics to provide a seamless experience for the customer; therefore, delivering value to all our stakeholders
- We are continuously solving for ‘home’ - Homzmart has the largest selection to design, style and brighten your home all with a single click. Convenience, predictive-tech and customer centric approach.
**Job Description**:
- Providing IT assistance to end users with operating systems, printers, collaboration devices.
- Training end-users on hardware functionality and software programs.
- Keep track of IT Assets.
- Resolving logged errors promptly.
- Updating computer software. as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
**Qualifications**:
- A bachelor's degree in computer science, communications or computer engineering, or similar.
- 1-2 years of experience as an IT support engineer.
- Excellent knowledge of Modern Desktop administration (MS MD-100 or Comptia A+).
- Good knowledge of supporting macOS and Linux devices.
- Good knowledge of CCNA, MCSA.
- Exceptional interpersonal and communication skills.
- Exceptional ability to provide technical support and resolve queries.
- setting up and installing new computers, networks, and software
- In-depth knowledge of computer hardware, software, and networks.
- Exceptional ability to support printing services and collaboration equipment (telephony system, telepresence)
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Jira or Manage Engine SD+.
- Experience in documenting processes and monitoring performance metrics.
- Ability to keep up with technical innovation and trends in IT support.
- The job may require bi/weekly visits to different company offices.
Homzmart is a one stop shop where you purchase everything from furniture to household items and more!
- We inject confidence into the online home shopping experience by solving for brands, manufacturers, and customers.
- We combine the power of technology and logistics to provide a seamless experience for the customer; therefore, delivering value to all our stakeholders
- We are continuously solving for ‘home’ - Homzmart has the largest selection to design, style and brighten your home all with a single click. Convenience, predictive-tech and customer centric approach.
**Job Description**:
- Providing IT assistance to end users with operating systems, printers, collaboration devices.
- Training end-users on hardware functionality and software programs.
- Keep track of IT Assets.
- Resolving logged errors promptly.
- Updating computer software. as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
**Qualifications**:
- A bachelor's degree in computer science, communications or computer engineering, or similar.
- 1-2 years of experience as an IT support engineer.
- Excellent knowledge of Modern Desktop administration (MS MD-100 or Comptia A+).
- Good knowledge of supporting macOS and Linux devices.
- Good knowledge of CCNA, MCSA.
- Exceptional interpersonal and communication skills.
- Exceptional ability to provide technical support and resolve queries.
- setting up and installing new computers, networks, and software
- In-depth knowledge of computer hardware, software, and networks.
- Exceptional ability to support printing services and collaboration equipment (telephony system, telepresence)
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Jira or Manage Engine SD+.
- Experience in documenting processes and monitoring performance metrics.
- Ability to keep up with technical innovation and trends in IT support.
- The job may require bi/weekly visits to different company offices.
This advertiser has chosen not to accept applicants from your region.
5
IT Help Desk
Homzmart
Posted today
Job Viewed
Job Description
Company Description
Homzmart is a one stop shop where you purchase everything from furniture to household items and more!
- We inject confidence into the online home shopping experience by solving for brands, manufacturers, and customers.
- We combine the power of technology and logistics to provide a seamless experience for the customer; therefore, delivering value to all our stakeholders
- We are continuously solving for ‘home’ - Homzmart has the largest selection to design, style and brighten your home all with a single click. Convenience, predictive-tech and customer centric approach.
Job Description
- Providing IT assistance to end users with operating systems, printers, collaboration devices.
- Training end-users on hardware functionality and software programs.
- Keep track of IT Assets.
- Resolving logged errors promptly.
- Updating computer software. as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
Qualifications
- A bachelor's degree in computer science, communications or computer engineering, or similar.
- 1-2 years of experience as an IT support engineer.
- Excellent knowledge of Modern Desktop administration (MS MD-100 or Comptia A+).
- Good knowledge of supporting macOS and Linux devices.
- Good knowledge of CCNA, MCSA.
- Exceptional interpersonal and communication skills.
- Exceptional ability to provide technical support and resolve queries.
- setting up and installing new computers, networks, and software
- In-depth knowledge of computer hardware, software, and networks.
- Exceptional ability to support printing services and collaboration equipment (telephony system, telepresence)
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Jira or Manage Engine SD+.
- Experience in documenting processes and monitoring performance metrics.
- Ability to keep up with technical innovation and trends in IT support.
- The job may require bi/weekly visits to different company offices.
Homzmart is a one stop shop where you purchase everything from furniture to household items and more!
- We inject confidence into the online home shopping experience by solving for brands, manufacturers, and customers.
- We combine the power of technology and logistics to provide a seamless experience for the customer; therefore, delivering value to all our stakeholders
- We are continuously solving for ‘home’ - Homzmart has the largest selection to design, style and brighten your home all with a single click. Convenience, predictive-tech and customer centric approach.
Job Description
- Providing IT assistance to end users with operating systems, printers, collaboration devices.
- Training end-users on hardware functionality and software programs.
- Keep track of IT Assets.
- Resolving logged errors promptly.
- Updating computer software. as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
Qualifications
- A bachelor's degree in computer science, communications or computer engineering, or similar.
- 1-2 years of experience as an IT support engineer.
- Excellent knowledge of Modern Desktop administration (MS MD-100 or Comptia A+).
- Good knowledge of supporting macOS and Linux devices.
- Good knowledge of CCNA, MCSA.
- Exceptional interpersonal and communication skills.
- Exceptional ability to provide technical support and resolve queries.
- setting up and installing new computers, networks, and software
- In-depth knowledge of computer hardware, software, and networks.
- Exceptional ability to support printing services and collaboration equipment (telephony system, telepresence)
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Jira or Manage Engine SD+.
- Experience in documenting processes and monitoring performance metrics.
- Ability to keep up with technical innovation and trends in IT support.
- The job may require bi/weekly visits to different company offices.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Intern
Giza
NCR Atleos
Posted 24 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
Cairo, Al Qahirah
Orange Business Services
Posted today
Job Viewed
Job Description
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**department**:Customer Services & Operations
**contract**:Regular
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**department**:Customer Services & Operations
**contract**:Regular
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8
Technical Support Engineer
Brimore
Posted today
Job Viewed
Job Description
Job Description
**The Role**
The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments.
**What you will do**
- Design and maintain the tech operational and support process.
- Help our stakeholders in using our products to reach the customer business goals.
- looks after production deployment of our product to our customers.
- Successfully debug and resolve customer complaints through investigating, analyzing and internally troubleshooting before escalating to the Engineering team.
- Educate the team members of different departments with the correct technological know-how and draft out technical documentation if the need arises.
- Identify and resolve customer issues, ranging from inquiries, feature requests, complaints and integration assistance through our support channels.
- Should scope efforts for deployments and new integrations on a timely note, as and when required.
- looks after the Voice of the Customer, create and embed feedback loop into the product cycle by building reports and dashboards to help track & mitigate our frequent raised issues and automate the frequent manual business needs.
- Identify common customer challenges and proactively find ways to improve our product and processes.
- Ownership and accountability of customer issues since reporting until closure.
Qualifications
**What you need to have**
- 2-4 years of experience in relevant experience or technology-related experience.
- Strong troubleshooting/debugging skills and a real passion for problem solving.
- Have expertise in debugging technical issues at the various levels of our technology stack.
- Experience in managing stakeholders from different departments.
- Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced environment.
- Have basic knowledge of common programming languages and programming concepts, in addition to handling SQL queries and REST APIs.
- Already have an understanding of the Android or iOS frameworks.
- Have an idea of “Agile” software development practices.
- Competent communication skills.
Additional Information
Based in Cairo
**The Role**
The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments.
**What you will do**
- Design and maintain the tech operational and support process.
- Help our stakeholders in using our products to reach the customer business goals.
- looks after production deployment of our product to our customers.
- Successfully debug and resolve customer complaints through investigating, analyzing and internally troubleshooting before escalating to the Engineering team.
- Educate the team members of different departments with the correct technological know-how and draft out technical documentation if the need arises.
- Identify and resolve customer issues, ranging from inquiries, feature requests, complaints and integration assistance through our support channels.
- Should scope efforts for deployments and new integrations on a timely note, as and when required.
- looks after the Voice of the Customer, create and embed feedback loop into the product cycle by building reports and dashboards to help track & mitigate our frequent raised issues and automate the frequent manual business needs.
- Identify common customer challenges and proactively find ways to improve our product and processes.
- Ownership and accountability of customer issues since reporting until closure.
Qualifications
**What you need to have**
- 2-4 years of experience in relevant experience or technology-related experience.
- Strong troubleshooting/debugging skills and a real passion for problem solving.
- Have expertise in debugging technical issues at the various levels of our technology stack.
- Experience in managing stakeholders from different departments.
- Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced environment.
- Have basic knowledge of common programming languages and programming concepts, in addition to handling SQL queries and REST APIs.
- Already have an understanding of the Android or iOS frameworks.
- Have an idea of “Agile” software development practices.
- Competent communication skills.
Additional Information
Based in Cairo
This advertiser has chosen not to accept applicants from your region.
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