191 IT Service jobs in Egypt

**Overview**
- Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. Coordinates and priortizes the support work, ensuring alignment between all IT service areas (Global and Sector) for a proper resolution on any critical and non-critical incident reported by the user’s community. Drives the proper services process follow up and execution ensuring users, service areas and processes compliance. Role is accountable for delivering end user compute, for identifying cost reduction opportunities and partners with procurement and finance to realize; for managing the baseline AOP, local contracts, and vendors.; for compliance with PepsiCo’s ITSM processes and execution.
- Role ensures system stability and proactively takes action to prevent accidents, oversees critical incident management when needed. Role is responsible to directly manage several vendors and contractors involved in service delivery and project deployments. The scope of this role is to manage the Cairo Business Center (CBS) and Global IT in Egypt including Executive support.

**Responsibilities**

IT Operations
- Review daily, weekly, and monthly dashboard services. - Supports executive members and ensure that they receive right support from all the service providers in timely manner. Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery with extended teams (D&D, BRM, CTO,AMS, Tech Mgmt., SP&T). Prepare and share reports to ensure optimal performance and maintain records of service level agreements for business units. Review and provide insights with extended teams to ensure efficient maintenance and compliance to all disaster recovery plans to accomplish control and Risk Management process and procedures. Assist operational and technical staff to check and ensure resolution of all issues to achieve all objectives for stability and service improvement. - Business engagement review to determine availability from all market IT services - Applications, Network, Servers, End user devices and facilities (Plants, Mixing centres). Review, complement and maintain all ITOPS processes according ITOPS Gold standards

Stakeholder’s Management
- Manages all the IT support for the ex-com members. Participate and manage all service desk communication to end users. Role acts as the escalation point for all IT operation issues such as delayed incident closure and request fulfilments; measures vendor performance in the BU and actively drives performance issues with vendor management. Role proactively monitors customer satisfaction to ensure services are provided per contract terms and customer expectations; develops and implements plans to improve customer satisfaction including training and capability programs.
- Role communicates to customers, senior management, stakeholders, and vendors project status, IT operation KPIs, and notifications such as planned outages and critical incidents.

Asset Management
- Work closely with the Assets Management and extended teams (D&D, BRM, CTO, AMS, Tech Mgmt., SP&T), to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce license footprint.

IT Controls/Audits Management
- Role is responsible for ensuring compliance with the It controls; leads testing, reporting, and monitoring of controls; proactively develops and implements plans for remediation where needed.
- Role partners and supports audit teams when required.

**Qualifications**

Education & Years of Experience
- Bachelor’s degree in engineering or Computer Science
- 5+ years of experience in customer facing service delivery and operations
- 5+ years of experience working on managing day-to-day IT operational incidents requests from the business
- 5+ years’ experience in IT service management, process improvement, project management, and/or program developmentTechnical Skills
- Should be expert in workplace management software, Office365 tools - OneDrive, SharePoint, Outlook
- Extensive background in measurement of IT, services, deliverables, and inputs
- Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages including but not limited to Incident management, Problem management, change management, Configuration management, Knowledge management, Availability management, Continuous improvement, Service reporting and KPIs to improve incident resolution and customer service standards. Extensive background in measurement of IT, services, deliverables, and inputs.

Non-Technical Skills

Differentiating Competencies
- Dealing with ambiguity and maintaining composure under pressure. Problem solving skills and eagerness to learn new skills and technologies. Ability to manage global vendors and virtual team

Service Engineer
Job Description
**What is the job about?**
Part of the service team for workshop and field service, the Service engineer performs hands-on maintenance, troubleshooting / assessment, repair and start-ups on pumps and controls at customer sites & workshops.
**Your main responsibilities:**
+ Executing service calls as instructed by the Service Manager.
+ Interact with customers & perform workshop and field service including trouble-shooting / assessment, inspection, reporting, cleaning, reassembly and testing of pumps and controls
+ Commissioning of new pumps and pump sets / controls and operator training.
+ Prepare commissioning and service reports.
+ Report on installations & site conditions that impact the operation or lifetime of the products and scope for new service business.
+ Assist during service training for customers.
+ Responsible for his/her personal commitment to Health, Safety and Environment and of others who may be affected by his/her actions at work.
+ Understand and follow the company HSE policy and ensure that he or she are equipped and trained to play his/her part.
+ Immediately bring to the Management's attention any specific queries or concerns relating to the workplace's health, safety and environment
**Your Background**
+ Bachelor's degree in mechanical or electrical engineering .
+ 1 to 3 year work experience in a similar position.
**Do you want to learn more?**
This position is based inEgypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
We look forward to hearing from you.
Information at a Glance
**Job details**
Workplace: Onsite Position
Job Location: Cairo, Al Qāhirah, Egypt
Contract Type: Full-Time
Employment Type: Regular

**Job Information**:
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- RetailJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsSalary
- 6600City
- Nasr City, CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- End User Device Support.
- Troubleshooting Network connectivity problems (LAN, WAN, WiFi).
- Support Application (Outlook, Printing, Scanning )
- Hardware Support (Printers, MFP, Desk Phones )
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology

Teleperformance is now hiring Customer Service Representatives

**Requirements**:

- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status

Advantages:

- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only

Work conditions:

- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo

**Benefits**:

- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation

For questions or applying, text me on WhatsApp +20

**Salary**: Up to E£11.40 per month

Ability to Commute:

- Cairo (required)

Ability to Relocate:

- Cairo: Relocate before starting work (required)

Teleperformance is now hiring Customer Service Representatives

**Requirements**:

- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status

Advantages:

- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only

Work conditions:

- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo

**Benefits**:

- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation

For questions or applying, text me on WhatsApp +20

**Salary**: Up to E£11.40 per month

NOK Human Capital is hiring " Customer Service Representatives "
- Excellent up to fluent English level
- Excellent up to fluent French level
- Flexible with rotational shifts
- Salaries up to 18k
- 2 days off ( rotational )
- Location Maadi
- Foreigners/ Gap years/ Drop outs/ Undergraduates/ Graduates are welcome to apply

**Salary**: E£9,200.00 - E£12,000.00 per month

Job Title:
Customer Service/ Technical Support Advisor - Egypt
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
Are you a **Bilingual?**
Do you have a good knowledge of **English** and speak one of these languages:
**German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish**
Then you could be perfect for our bilingual roles!
As a result of our incredible growth, we're looking for Bilingual speakers to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world's biggest and most well-known brands.
We have multiple amazing sites in **Cairo-Smart Village, 6th October City.** where we offer exciting opportunities in the areas of **Customer Care, Technical Support, and Travel Advisor.**
**Customer Care Opportunities:**
Our Customer Care teams are responsible for providing exceptional customer experiences via various channels - this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers.
**Travel Advisor Opportunities:**
Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have.
**Technical Support Opportunities:**
Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem-solving mindset and a passion for technology, then this could be the job for you!
As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience.
**Reimagine your career with Concentrix!**
**We offer:**
+ Competitive remuneration with Reward and Recognition programs
+ Comprehensive initial training and onboarding
+ Constant support from your colleagues with coaching and mentoring opportunities
+ Professional Development and Career Navigation programs to map out the steps in your development;
+ Health and Wellbeing initiatives;
+ Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more.
**Apply now** **and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you!**
**About us:**
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world's biggest and best companies.
We're fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more!
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service - Technical Support - Dutch - 2024
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Job description details:**
Service Planner I is responsible for Call Management and Field Logistics operations and providing related support for the NCR Worldwide Service Logistics Organization, as Primary Planner for at least 1 Tier A, or equivalent, Territories.
The incumbent is responsible for timely, efficient and effective call management, workload balancing, SLA attainment and delivery against management mandated priorities.
The incumbent directly interfaces with FCIM, and Field management on daily and hourly basis.
**Supervisory Responsibilities:**
No supervisory responsibilities required. Supports 20 - 70 Customer Engineers within assigned geography.
**Roles and Responsibilities:**
Reviewing Notes of each SR to determine all aspects of SR before Assignment/Reassignment
Call Assignment
CE Skill
CE Schedules
SR Type, Severity and Urgency
Customer Prioritization
Work-load Balancing
Geographical relation between SR site and CE proximity
Part availability - if part required (PPK, Local)
**Sourcing of Parts:**
Locally:
In Country
Regionally
Globally
No source
**Based on Part ETA:**
SP needs to align CE ETA to Part ETA while maximizing SLA obtainment opportunity
Align CE ETA to MEET or be AFTER Part ETA
Ensure CE ETA is after Part ETA, but not exceeding more than 4 hrs AFTER Part ETA, and meet SLA
Monitor for CE adherence to posted and accepted ETAs
Specific customer requirements (FCI, availability)
Overall State of the Territory
SR Creation
Changing CE Statuses
Suspending SRs for CEs
Checking Parts against SR needs
Part Ordering - Proactive and at CE Request
Parts processing - Transition in progress
Parts Transferring
SR Reassignments
ETA Changing/Adjustment
Completing SRs for CEs
SR Cancellation
Changing Territory Assignment of SRs
Documenting in Public Notes all actions taken on SR
Guard Ordering/Confirming/Escalating
Phone Call Answering/Making
E-mail Communication with all NCR Services and Services Enablement Departments
Lync/Skype communication with all NCR Services and Services Enablement Departments
Providing updates to all inquiries/escalations/directions
Regular and timely review of Territory needs and developments
Premium Freight oversight
Utilization Intelligence (Labour, Parts and Freight)
Escalation Suppression
Out of Process solutions for Aged calls
Closed Loop feedback to Enablement Orgs.
Identify improvement opportunities
Other duties may be assigned. Incumbent is responsible to attend all company mandated/recommended training courses.
Education and/or Requirements Required:
The incumbent should possess minimum High School degree or equivalent.
Candidates must have proven excellent communications and interpersonal skills.
Candidates should have strong organizational acumen.
**Skill Requirements:**
Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives. Applies methodologies, processes and tools to enhance work effectiveness and to implement process improvements. Leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.
Demonstrates a sense of urgency for customers. Fosters teamwork by identifying and removing obstacles to ensure organization results are achieved.
Writes, speaks, listens, and presents information effectively and persuasively. Provides feedback to associates through verbal and/or written mediums.
**Special Requirements:**
Languages:
Fluent Arabic
B2 (Upper-Intermediate English)
The incumbent is required to comply with and adhere to all applicable, facility, safety, health, and environmental rules and regulations while working for this company.
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.