185 IT Operations Manager jobs in Egypt
Operations Manager
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Join Our Team :)
Whether you're looking for top-quality home maintenance services or seeking to grow your career in a dynamic and supportive work environment,
Salahly
is the right place for you. We are on a mission to reshape the home services industry, and we welcome talented leaders to be part of our success story.
We're not just a company, we're a family
We foster a culture of support, respect, and teamwork, ensuring that everyone feels comfortable and motivated to do their best work.
Salahly
is a leading home maintenance and repair service provider dedicated to delivering high-quality, reliable, and efficient solutions to households and businesses. With a strong presence in Upper Egypt and an ambitious expansion into Cairo, we are revolutionizing the home maintenance industry by connecting skilled technicians with customers in need of professional services.
Job Title:
Operations Manager
Department:
Operations ( technicians + Customer service)
Reports To:
Chief Operating Officer (COO)
Job Location:
Cairo, Egypt (The 5th Settlement)
What Will You Do
- Own day-to-day operations performance across Cairo/Upper Egypt: fulfillment, scheduling, dispatching, and service quality.
- Lead, coach, and scale branch coordinators, supervisors, and technician teams to meet monthly SLAs and cost targets.
- Build robust shift plans and capacity models; align supply (technicians) with demand (orders/leads) to minimize cancellations and delays.
- Implement and refine SOPs for job intake, routing, on-site workflow, parts handling, and after-service follow-up.
- Drive operational KPIs: SLA compliance,
First-Time-Fix (FTF)
, utilization, on-time arrival, AHT, NPS/CSAT, repeat visits, and cost per job. - Run daily/weekly ops reviews; create dashboards and root-cause analyses; launch corrective actions and A/B tests on processes.
- Ensure health & safety, quality assurance, and incident management; lead audits and corrective action plans.
- Coordinate tightly with
Marketing & Growth
(forecasting),
People & Culture
(hiring/training/discipline), and
Finance
(budgets, vendor payments). - Oversee field logistics and inventory control (tools, spare parts, uniforms); manage third-party vendors and SLAs.
- Launch new areas/verticals smoothly: site readiness, technician onboarding, price cards, and playbooks.
- Prepare monthly operational reports and unit economics (job margin, productivity) and present to the COO/Leadership.
What Are We Looking For
- Bachelor's degree in Engineering, Operations/Business, or a related field (MBA/Lean Six Sigma is a plus).
- 3–6 years
in service/field operations or marketplace ops, including
2+ years
leading multi-site teams. - Proven record improving SLAs, FTF, utilization, and costs in a fast-paced environment.
- Strong command of workforce management, routing/dispatch, SOPs, and quality systems; tech-savvy with CRM/HRIS and dashboards (Google Sheets/Excel).
- Data-driven, hands-on problem solver with excellent stakeholder management and communication (Arabic & English).
- Flexible to work scheduled different shifts when needed and comfortable with frequent field presence.
- Ex-fresh , Carrier . etc is preferred.
What We Offer You
We believe you will love working at Salahly
- Highly competitive compensation with performance-based bonuses, plus Social Insurance / Medical Insurance.
- Autonomy, mentorship, and the chance to build a high-performing growth engine that scales nationwide.
- Regular training and an annual learning stipend to accelerate your development in a hyper-growth environment.
- A respectful workplace with a strong and diverse culture that encourages innovation and endorses equality.
Important Hashtags:
Operations #FieldServices #Cairo_Job #Start_up #TeamLeadership #CustomerExperience #SLA #QualityAssuranceOperations Manager
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Company Description
Telal Alaqarya has an exceptional history in land plots marketing in October Garden. The company provides clients with services including licensing, developing residential projects, and marketing their units through the best fit marketing tools. Utilizing a large customer base, Telal Alaqarya ensures effective and efficient marketing of residential units tailored to client needs.
Role Description
This is a full-time, on-site role for an Operations Manager located in Giza. The Operations Manager will be responsible for overseeing the day-to-day operations of the company. Key duties include managing staff, improving operational processes, ensuring compliance with regulations, and liaising with clients. The role also involves coordinating with various departments to enhance productivity and efficiency.
Qualifications
- Experience in Operations Management and staff supervision in real estate
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Knowledge of compliance and regulatory standards
- Project management skills are an advantage
- Bachelor's degree in Business Administration, Management, or related field
- Experience in the real estate or construction industry is a plus
Operations Manager
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Operations Manager – Accredited Medical Education Company
Position Title:
Operations Manager
Location:
Cairo, Egypt (Hybrid)
Employment Type:
Full-Time
⸻
About Us
We are an internationally accredited medical education company dedicated to advancing healthcare professionals' knowledge and practice through onsite, online, and blended learning programs.
Our operations unite accredited eLearning, webinars, virtual and onsite hosting, video and graphics production, and educational marketing, ensuring every project meets rigorous standards of quality, compliance, and impact.
We are seeking a strategic and medically aware Operations Manager to lead, coordinate, and improve our operational performance across all departments — ensuring efficiency, accuracy, and continuous improvement.
⸻
Role Overview
The Operations Manager will oversee the day-to-day and strategic operations supporting accredited educational programs. This includes planning, coordination, resource management, and process improvement across cross-functional teams.
The role suits a professional with strong operational discipline , team leadership, and organizational insight — with the curiosity and readiness to learn the specifics of accredited medical education systems and workflows.
⸻
Key Responsibilities
I. Operational Leadership
• Lead and align operations across medical, creative, digital, and administrative teams.
• Manage project workflows, timelines, and resource allocations for multiple concurrent educational projects.
• Establish and monitor KPIs to measure progress, quality, and efficiency.
• Promote clear communication and collaboration among internal teams and external partners.
II. Process Quality & Continuous Improvement
• Develop and refine internal workflows, SOPs, and documentation systems.
• Identify operational challenges and lead structured problem-solving and process-improvement initiatives.
• Implement performance tracking, accountability systems, and process standardization.
• Encourage innovation and cross-departmental efficiency through structured improvement cycles.
III. Governance, Risk & Compliance
• Support the company's adherence to CME/CPD accreditation standards, internal policies, and healthcare sector regulations.
• Integrate risk-based and quality-focused thinking into operational planning.
• Ensure transparency, data accuracy, and documentation readiness for audits or client reviews.
IV. Systems and Tools
• Oversee the use of digital and project management tools that support daily operations.
• Use Microsoft 365, ERP, CRM, or other management software to track workflows, performance, and reporting.
• (Training will be provided for our specialized systems)
⸻
Qualifications and Experience
• Bachelor's degree in a medical, or health-related,(e.g., Medicine, Pharmacy, Public Health, Medical science, Healthcare Management…etc.).
• 3+ years of experience in operations or project management, preferably in education, healthcare, or service-based industries.
• Strong leadership, organizational, and coordination skills.
• Experience managing cross-functional teams and multiple concurrent projects.
• Demonstrated ability to implement structured processes and continuous improvement systems.
• Proficiency in Microsoft 365 and management software (ERP, CRM, or similar); willingness to learn company-specific platforms.
• Excellent English communication.
⸻
Why Join Us?
• Work with an accredited, mission-driven organization shaping the future of healthcare education in the world.
• Join a collaborative environment that values innovation, compliance, and operational excellence.
• Receive structured onboarding and training in medical education systems and accreditation workflows.
• Competitive compensation and opportunities for professional growth.
⸻
How to Apply
Please send your CV and cover letter to
-
, using the subject line:
"Operations Manager Application – (Your Name)"
Operations Manager
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Role Overview:
We're hiring a Branch Manager to be responsible for leading and managing all operations of one of our Branches. This includes overseeing daily activities, staff performance, customer satisfaction, sales targets, and ensuring smooth coordination between departments.
Experience in the same field is not mandatory, we'll support you with all the needed knowledge.
Key Responsibilities:
Operational Management
Ensure smooth daily operations of the branch
Supervise Customer Service, Sales, Trainers and Housekeeping teams
Handle complaints or escalations efficiently
Team Leadership
Coach, train and supervise staff
Set targets and KPIs for the team
Conduct performance reviews and motivate staff
Sales & Revenue
Monitor sales targets and work to increase membership or service uptake
Create branch-specific promotions or campaigns
Track and report daily/monthly revenue
Customer Experience
Ensure high standards of cleanliness, service, and customer engagement
Collect feedback to improve service quality
Administrative Tasks
Manage schedules, stock, petty cash and general supplies
Ensure compliance with company policies & regulations
Reporting
Submit regular reports to the top management
Highlight challenges, team performance, and improvement plans
Requirements:
Bachelor's degree in Business, Management, or relevant field
Minimum 3 years of experience in a managerial role (operations, customer service, or sales)
Strong leadership and people management skills
Excellent communication, problem-solving & organizational abilities
Ability to multitask and work under pressure
We Provide:
• Very Competitive Package (Basic Salary + Monthly Commission)
• Annual Salary Raise
• Social Insurance
• Medical Insurance
• Free access to the gym services
• Special Discounts for relatives & friends
Ready to be part of Egypt's leading fitness center and thrive in a fun, well-structured work environment?
If the Answer is Yes, Then Apply Now.
You can also apply by sending your CV through email
Operations Manager
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We are seeking a dynamic and results-oriented Operations Manager to oversee and enhance our operational processes. The ideal candidate will have a strong background in operations management, with preference given to those experienced in the IT sector. You will play a critical role in ensuring seamless delivery, operational efficiency, and alignment with organizational goals.
Key Responsibilities- Operational Oversight:
- Manage and optimize day-to-day operations, ensuring high productivity and efficiency.
- Develop and enforce operational policies and procedures.
- Team Management:
- Lead, mentor, and manage cross-functional teams to achieve performance targets.
- Foster a collaborative and performance-driven culture.
- Project Management:
- Oversee project timelines, budgets, and deliverables, ensuring alignment with company objectives.
- Collaborate with stakeholders to identify and resolve operational bottlenecks.
- Strategic Planning:
- Assist in setting and executing long-term operational strategies.
- Analyze and interpret data to inform decision-making and strategic planning.
- Technology Integration:
- Leverage IT tools and platforms to streamline operations and improve efficiency.
- Collaborate with technical teams to implement and manage IT solutions effectively.
- Compliance & Risk Management:
- Ensure compliance with industry regulations and organizational policies.
- Identify and mitigate operational risks.
Essential:
- Bachelor's degree in Business Administration, Operations Management, or related field.
- 5+ years of experience in operations management, preferably in the IT sector.
- Strong leadership and team management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in project management tools and methodologies.
Preferred:
- Experience with IT operations, infrastructure, or software development processes.
Operations Manager
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The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
- Establish and maintain business standards for accuracy, productivity and reliability
- Manage the daily functions of the business
- Prepare annual performance review and reevaluate processes
- Ensure regulatory, compliance and legal rules are followed
- Manage budget to align with goals of business
Qualifications
- 3+ years of experience in a similar role
- Proficiency with Microsoft Office
- Strong organizational and communication skills
- Strong ability to multitask
- Comfort working with multiple groups within business
Operations Manager
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Company Description
At Amorum Networks, we specialize in delivering innovative solutions that drive success for our clients. With a passion for creativity and a commitment to excellence, our team of experts combines industry knowledge with cutting-edge technology to provide tailored services in marketing, design, consulting, and more. Founded in 2024, we have partnered with businesses of all sizes, helping them navigate challenges and seize opportunities in an ever-evolving marketplace. Our client-centric approach ensures that we understand your unique needs and goals, allowing us to craft strategies that resonate and deliver measurable results.
Role Description
This is a full-time, on-site role for an Operations Manager located in Cairo, Egypt. The Operations Manager will be responsible for overseeing daily operations, ensuring efficiency, and improving processes. They will manage staff, coordinate with different departments, and implement operational policies and procedures. The role also includes monitoring budgets, resources, and performance metrics, as well as addressing operational issues and opportunities.
Qualifications & Skills
- 2–5 years of experience in operations or project management within a marketing or advertising agency.
- Proven track record in managing cross-functional teams and improving operational efficiency.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Deep understanding of marketing and advertising workflows.
- Strong analytical and problem-solving mindset.
- Proficiency in project management tools (e.g., Asana, ClickUp, Trello, ).
- Financial acumen and experience managing budgets and performance metrics.
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Operations Manager
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Job Title: Operations Manager
We are seeking a dynamic Operations and Projects Manager to lead our technical team and drive our company's growth in the elevator industry.
- This is a Full-time, on-site job in
Alexandria
Your Role: As our Operations and Projects Manager, you will be the driving force behind our technical operations and project execution. You will lead our talented team of engineers and technicians, ensuring that all projects are completed on time and to the highest standards. You will also be a key representative of our company, managing relationships with external partners and working hand-in-hand with our sales team to achieve ambitious targets.
What We're Looking For:
- A qualified engineer with a proven track record in project management and operations.
- Experience in leading and mentoring a technical team.
- A solid background in the elevators industry is highly preferred.
- A strategic thinker who can manage complex projects from start to finish.
- A strong communicator who can build and maintain excellent relationships with clients and other companies.
Your Responsibilities Will Include:
- Leading and developing our technical team.
- Overseeing all daily operations, including maintenance and installation.
- Managing projects to ensure they are delivered successfully.
- Acting as a key liaison with other companies and clients.
- Supporting the sales team to achieve our business objectives.
If you are a results-driven professional ready for a new challenge in a fast-paced environment, we encourage you to apply. Join us and help us reach new heights
To Apply: Please send your resume and a cover letter detailing your relevant experience to
Operations Manager
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Company Description
KHL Real Estate Co. is a leading real estate investment company focused on developing high-quality and luxurious properties, catering to the increasing demand for new cities. The company has projects in prominent locations such as the New Administrative Capital, Ain Sokhna, the North Coast, Alamein City, and New Cairo including areas like Lotus, Andalus, Bait Al-Watan, and more. Our projects feature excellent infrastructure, vast green spaces, recreational services, and modern living solutions, all designed to offer tranquility and luxury at competitive prices. We pride ourselves on successful transactions, legal transparency, and exceptional customer service, ensuring all client needs are met with integrity and professionalism.
Role Description
This is a full-time on-site role for an Operations Manager (Real Estate) located in New Cairo. The Operations Manager will oversee day-to-day operations of various real estate projects, ensuring they align with company standards and client expectations. Responsibilities include managing project timelines, coordinating with sales and legal teams, monitoring property transactions, ensuring legal compliance, and providing exceptional customer service. The Operations Manager will also be involved in strategic planning, budgeting, and reporting on project progress.
Qualifications
- Project Management, Strategic Planning
- Real Estate Operations, Property Management
- Legal Compliance, Transaction Monitoring
- Customer Service, Communication Skills
- Experience in real estate or construction industry is a plus
- Bachelor's degree in Real Estate, Business Administration, or related field
- Proficiency in MS Office Suite and project management software
Operations Manager
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Company Description
InstaRP is the next-generation business information system designed to help you grow your business. With its powerful modular design, InstaRP covers all essential aspects of a business. The system is focused on streamlining operations and enhancing efficiency to support businesses in achieving their goals.
Role Description
This is a full-time on-site role for an Operations Manager located in Qesm 2nd 6 October. The Operations Manager will be responsible for overseeing daily operations, managing staff, and ensuring smooth workflow across all departments. Key tasks include coordinating with various departments to optimize processes, monitoring performance metrics, and implementing strategies to improve operational efficiency. The Operations Manager will also be responsible for budgeting, resource allocation, and maintaining compliance with company policies and regulations.
Qualifications
- Experience in operations management, process improvement, and staff supervision
- Strong skills in project management, strategic planning, and resource allocation
- Excellent leadership, communication, and interpersonal skills
- Proficiency in data analysis, performance metrics tracking, and reporting
- Ability to work collaboratively with cross-functional teams
- Experience with business information systems and ERP software is a plus
- Bachelor's degree in Business Administration, Operations Management, or related field
- Proven ability to manage multiple tasks and projects simultaneously
- previous experience in startup companies