7 IT Operating Specialist jobs in Egypt

**About Us**

**Recent Incision Innovations**:
**Sterile Processing Program**

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

**Assist**

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

**What you will do**
- Provide first-line response to user queries and technical issues.
- Respond promptly and efficiently to support requests via various communication channels.
- Collaborate with internal teams to prioritize and resolve technical issues.
- Proactively communicate updates and progress to relevant stakeholders.
- Document support interactions and maintain accurate records.
- Continuously improve knowledge base articles and support resources.
- Stay updated on product features, known issues, and troubleshooting techniques.

**You might be the one!**
- Bachelor's degree in IT, computer science, or a related field is preferred.
- English fluency is a must.
- Strong technical aptitude and troubleshooting skills.
- Proven experience in a multinational company is a plus.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.
- Experience in technical support roles within a software company is required.
- Familiarity with support-related tools and technologies such as ticketing systems.
- Basic understanding of software development processes and methodologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Willingness to learn and adapt to new technologies and processes.

**What we offer**
- The opportunity to make an impact on improving surgical care worldwide
- Working in a true scale-up culture, mentality, and atmosphere
- A fun energetic team in Cairo, collaboration with colleagues in Amsterdam Head Quarters
- Full-time (40 hours per week) employment
- Immediate start

**Our Core Values**

**Impact & Excellence**
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.

**Learn, Grow, and Share**
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.

**Teamwork Unleashed**
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.

If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.

Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The purpose of this contract is to train Egyptian Land Forces (ELF) on the sustainment, Maintenance, and repair of the M1A1 and M88 Family of Vehicles (FOV) systems. The period if performance of this effort will be 24 months with two (2) 12-month options. The goal of this effort is to enable The ELF to achieve and maintain United States standards of training, maintenance, and repair for its fleet of M1A1s and M88 FOV.
Responsibilities
Major Job Activities:
- Must possess a thorough experience in performing vehicle inspections, troubleshooting, mechanical work, supply support, performance of vehicle subsystem, and component level repairs, field and sustainment maintenance, main repair (DEPOT) for engine and transmission and modifications of covered vehicles. - Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support. - The FSRs shall resolve the technical matters independently of USG intervention including troubleshooting, fault isolation and adjustments and replacement of tank components and systems. - The FSRs shall provide technical support ELF at DESETS repairs, LRUs of M1A1 tank repair. - The FSRs shall provide technical repair and assistance; advise and make recommendations and orient and instruct ELF with respect to operations, maintenance, repair and parts supply, examples include: o Provide corrective action recommendations to the FSR Team Lead for vehicle and sub‐system repairs. o Explain how to perform DSETS/MSD related Tech Manual tasks to ELF troops.
+ Perform DSETS/MSD related upgrades (hardware and software) and kit installations.
+ Observe ELF soldiers in DS and other DSETS/MSD related maintenance level tasks and recommend areas for improvement.
+ Interpret DSETS/MSD related engineering drawings, schematics and wiring diagrams or other technical documentation for ELF workers.
+ Explain and demonstrate the correct use of various Test Measurement and Diagnostic Equipment (TMDE) and Special Tools and Test Equipment (STTE).
+ Record Hull problems and readiness and keep an on‐going historical record.
+ Record Turret problems and readiness and keep an historical record.
+ Monitor DSETS/MSD related field activities to ensure ELF is acting in accordance with the Integrated Logistics Support Plan (ILSP).
+ Identify and report safety issues to the FSR Team Lead. o Provide ELF with (OFFICIAL and NONOFFICIAL) DSETS/MSD related training at hull and turret of M1A1, M88.
+ Monitor any DSETS/MSD related cyclic inspection and surveillance testing, field repairs and report fielding and maintenance practices that may have a detrimental effect on equipment readiness.
+ Identify through the field problem report process DSETS/MSD related systemic non‐conformances and failure issues.
+ Inform ELF of DSETS/MSD related Technical Bulletins (TBs), Safety of Use Messages (SOUM), Maintenance Advisory Messages (MAM) and Preventative Maintenance Checks & Services (PMCS).
+ Provide DSETS/MSD related technical support to the ELF in implementing the MWOs or Contractor applied Modifications (CMOD) including installing software updates, e.g. Embedded Diagnostics (ED), Digital Engine Control Unit (DECU), RTNB.
+ Provide DSETS/MSD related technical and maintenance support to the ELF.
Qualifications
Minimum Qualifications:
Education / Certifications:
- Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

**Position:**
Technical Support Specialist Level 1 - VMware by Broadcom
**Job Description:**
**Our Story**
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At **Arrow ECS** we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
**What You Will Be Doing at Arrow?**
Your job as a Technical Support Engineer providing support via email/telephone/remote sessions **to our global customers** . Working primarily on Broadcom technologies. You will **deliver our range of technical support services** and investigate any issues with VMware by Broadcom products such as vSphere and more.
+ Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
+ Replicate customer configurations as required to troubleshoot complex errors.
+ Undertake to develop and maintain technical skills in selected products.
+ Undertake training to achieve and maintain accreditation in selected products.
+ Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
+ Completely and accurately document all work activity in the customer support tracking system.
+ Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
+ Embrace the team's culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
+ Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
**Who Are We Looking For?**
**The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.**
**In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.**
**Therefore, what is essential for us:**
+ Excellent English language skills both written and verbal.
+ 0-1 years of experience working in IT customer support or similar roles.
+ Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
+ Team player, able to solve problems and work effectively both within a team and individually as necessary.
+ Flexibility to adapt to changing demands in a technical direct customer-facing role.
+ A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
+ Familiarity with VMware vSphere, ESXi, and vCenter (concepts only, hands-on is a plus).
+ Understanding of how virtual machines are created, cloned, and managed.
+ Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
+ Familiarity with virtual vs. physical storage concepts.
+ Ability to follow standard troubleshooting steps (reboot, log collection, error analysis).
+ Willingness to work outside of normal business hours.
+ Foreign language skills (German, French, or Spanish) would be a plus but not essential.
**Location:**
EG-New Cairo, Egypt (Uvenues)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Position:**
Technical Support Specialist Level 2 - VMware by Broadcom
**Job Description:**
**Our Story**
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At **Arrow ECS** we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
**What You Will Be Doing at Arrow?**
Your job as a Technical Support Engineer providing support via email/telephone/remote sessions **to our global customers** . Working primarily on Broadcom technologies. You will **deliver our range of technical support services** and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.
+ Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
+ Replicate customer configurations as required to troubleshoot complex errors.
+ Undertake to develop and maintain technical skills in selected products.
+ Undertake training to achieve and maintain accreditation in selected products.
+ Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
+ Completely and accurately document all work activity in the customer support tracking system.
+ Expanding knowledge to other products in addition to vSphere, such as **vSAN, NSX, and VMware Cloud Director** .
+ Assisting Level 1 engineers with **technical guidance and troubleshooting techniques**
+ Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
+ Embrace the team's culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
+ Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
**Who Are We Looking For?**
**The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.**
**In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.**
**Therefore, what is essential for us:**
+ Excellent English language skills both written and verbal.
+ 2-3 years of experience working in IT customer support or similar roles.
+ Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
+ Team player, able to solve problems and work effectively both within a team and individually as necessary.
+ Flexibility to adapt to changing demands in a technical direct customer-facing role.
+ A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
+ Good understanding of **vSphere, storage, networking, and troubleshooting techniques** .
+ Understanding of how virtual machines are created, cloned, and managed.
+ Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
+ Ability to **analyze logs, identify patterns and resolve complex cases** .
+ Willingness to work outside of normal business hours.
+ Previous experience in busy technical support departments.
+ Foreign language skills (German, French, or Spanish) would be a plus but not essential.
**Location:**
EG-New Cairo, Egypt (Uvenues)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Long Description**:
1.1 ROLE PURPOSE:
Acts as Service Desk Support to enterprise end users through the customer’s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory Management, Service Level Management, Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo, Partner, Affiliate, 3rd Party Supplier) and other ad-hoc tasks as dictated by business needs.

1.2 Authorization Management:

- Authorizes sender/caller against Authorized List DB with Validation Procedures
- Direct and Report unauthorized communications to corresponding Authorized Contacts
- Submit requests for adding/removing/updating authorized contacts to correct internal team

1.3 Incident and Request Management:

- Act as Single Point Of Contact with 24/7 Support for Global Enterprises’ Help Desks (Local, Regional, or Global Helpdesks) in 75+ Countries
- Validate requests/incidents against agreed templates to ensure high quality details submitted to next level of support
- Acknowledge requests/incidents within agreed Response Time
- Act as Single Point Of Contact with 40+ OPA Networks all over the world (OpCo, Partner, and Affiliate) in addition to 3rd Party Suppliers
- Identify Requests/Incidents and submit to correct support group
- Manage resolutions received from next level of support ensuring clear and high quality communications back to customer

1.4 Knowledge Management
- Maintain good level of knowledge of all different bespoke process/procedure agreed with
customer/support groups
- Know how to get the most updated information and refer to correct documents
- Make sure to always be up to date with all the changes in different processes/procedures as they occur.

**Long Description**:
2.5 Service Level Management
- Follow up on open incidents/requests according to the agreed milestones
- Make sure of contacting correct and relevant Point of Escalation

2.6 Inventory Management
- Update Inventory DB with requests fulfillment info provided by OPA
- Provide Inventory Reports as requested by Customer or Service Management team

2.7 World Class Customer Service
- Know the size of the Global Enterprises that VGE is dealing with
- Realize the difference between the highest Customer Care in local market and the required level of
customer service for Global Enterprises authorized contacts
- Understand impact of any small mistake and cost implications (e.g. Penalties)
- Provide best quality to our customers and show the value added value of having our service
2.8 Technical / Professional Expertise
- Fluent German (Oral and Written) is a must
- Good English is a must
- Technical Background (preferred CCNA )
- Troubleshooting skills and root cause analysis
- Minimum 2 years of experience in Telecommunication
- Knowledge of ITIL framework is a plus
- Ability to acquire knowledge and investigate for information
- Previous experience within a service desk and customer service environment
- Excellent communication Skills
- Share knowledge with colleagues and the immediate departments.
- Team player, ability to work in an international and virtual team environment.
- Sound knowledge of Vodafone Global Enterprise products & services.
- General understanding of the wireless network and its components, (GSM/GPRS/3G/HLR) preferable.
- A strong desire to pursue industry accreditation as part of a continued drive training and development.
- Good analytical skills
- Ability to perform in dynamic, high-growth & high-uncertainty environments
- Ability to provide services to international and distributed virtual teams
- German language must be B2 and above
- English language level must be intermediate and above
- experience in networking
- CCNA certified is a plus

_VOIS

**Introduction**
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

**Your Role and Responsibilities**

**Required Technical and Professional Expertise**
NA

**Preferred Technical and Professional Expertise**
NA

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.