925 IT Helpdesk jobs in Egypt

تعلن
شركة الموسى للكابلات المتخصصة
عن حاجتها لشغل وظيفة:

IT Helpdesk

المتطلبات:

• خبرة من
  سنة إلى سنتين
  في مجال الدعم الفني.
• خبرة في
  تركيب وصيانة كاميرات المراقبة (CCTV)
  .
• خبرة في
  صيانة أجهزة الكمبيوتر والطابعات
  .
• معرفة جيدة بأنظمة التشغيل (Windows / Office).
• مهارات في حل المشكلات التقنية والتعامل مع المستخدمين.

المهام:

• متابعة وصيانة أجهزة الحاسب الخاصة بالعملاء أو الموظفين.
• تركيب وتشغيل الأجهزة الجديدة وتثبيت البرامج وأنظمة التشغيل.
• إعداد التقارير الخاصة بعمليات الصيانة مع تقديم توصيات للحلول الممكنة.
• تقديم الدعم الفني لأجهزة الحاسب الخاصة بالعملاء والموظفين والرد على الاستفسارات.
• إعداد وتنفيذ التدريبات اللازمة للموظفين على الأنظمة أو البرمجيات الجديدة.
• القيام بأي مهام أخرى تدخل ضمن نطاق مسئوليات الدعم الفني.

موقع العمل:

• المقر الرئيسي للشركة في
  مصر الجديدة
• التنقل إلى فروع الشركة الأخرى في حال تطلب العمل ذلك.

للتقديم:

يرجى إرسال السيرة الذاتية إلى:

مع كتابة
IT Helpdesk
في عنوان الرسالة.

ـــ

Al Mousa Specialized Cables Company
is seeking to hire:

IT Helpdesk

Requirements:

• 1 to 2 years of experience in IT support.
• Experience in installing and maintaining CCTV systems.
• Experience in maintaining computers and printers.
• Good knowledge of operating systems (Windows / Office).
• Strong problem-solving skills and ability to deal with end-users.

Responsibilities:

• Monitor and maintain computers for employees and clients.
• Install and configure new hardware, software, and operating systems.
• Prepare maintenance reports and provide recommendations for possible solutions.
• Provide technical support to employees and clients, including answering inquiries.
• Conduct training sessions for staff on new systems or software when required.
• Perform any other tasks that fall within the scope of IT support responsibilities.

Work Location:

• Company headquarters in
  Heliopolis (Cairo)
• Ability to travel to company branches if required.

How to Apply:

Please send your CV to:

Make sure to mention
IT Helpdesk
in the email subject line.

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary & Key Areas Of Responsibility

• Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
• Accountable for continuously receiving and handling high volumes of customer calls
• Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
• Monitor ATM networks
• Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
• Use tools to remotely access customer equipment to diagnose and resolve customer problems
• Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
• Escalate customer problems both internally and externally, when required and according to defined escalation paths
• Acquire and maintain current knowledge of relevant product offerings and support policies
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
• Participate in team projects that enhance the quality or efficiency of the Service desk
• Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
• Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
• Requires rotation in work hours involving weekend, holiday or extended hours

Basic Qualifications

• Bachelor's degree
• Bilingual (English/French)
• The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
• Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

• Previous experience in a Customer Support and/or Helpdesk environment
• 1+ years of related experience
• Self-driven and results oriented. Ability to work under pressure within flexible working hours
• Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or related Field.
• CCNA / MCSA / ITI Courses is a must
• Strong skills in Technical Support, Troubleshooting
• Proficiency in Help Desk Support and Printer Support
• In-depth knowledge of Computer Hardware
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Previous experience in a similar role is advantageous
• Relevant certifications or a degree in a related field is beneficial

Job Description
Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.

We're hiring right now for a Premier Helpdesk Analyst -Egypt (Arabic & English speaker) Search for #Travelport on LinkedIn and hear from our amazing team.

How you'll make an impact:
We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Your role in action:

• Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
• Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
• Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
• Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
• Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.

Could this be you?

• At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
• Experience with CETS or any other leisure tool is welcome but not required.
• Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.

Discover why our teams love working here:
We're a diverse and inclusive workforce, representative of the communities and customers we serve. We're committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

Where do we start? Our benefits package includes:
Enjoy the flexibility of a hybrid work environment that promotes work-life balance, medical and life insurance, a competitive salary and benefits package that recognizes and rewards your contributions. We foster a culture of continuous learning and development, encouraging employees to grow their skills and advance their careers.

Search for & #travelportGDL for our employee stories on LinkedIn

Your journey at Travelport starts here- apply now
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

Helpdesk Specialist
provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.

An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred
• Determine the best solution based on the issue and details provided by end users
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update end user's status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Diagnosing and solving hardware/software faults
• Managing and troubleshooting any end-user equipment printers, scanners and VC
• Responsible to track assets and document the details
• Follows and implements the company's data security rules

Requirements And Qualifications

• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• Years of experience at least 3 years
• Above average knowledge of networking protocols, especially TCP/IP
• Proven experience as a help desk specialist or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of Microsoft Excel, Word and PowerPoint
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Having a good knowledge of
• CompTIA A+
• ITIL Foundation
• Microsoft Certified Solutions Associate on Windows 10
• Excellent communication skills at all levels in the company
• Managing Priorities
• End user-oriented and cool-tempered

Powered by JazzHR

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Job Responsibilities:

• Responsible for providing the first level of support for users experiencing technical issues.

• Responsible for providing on-time resolution.

• Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.

• Maintain accurate and up-to-date records of issues and their resolutions.

• Deliver the knowledge needed to the customers in a simple way.

• Provide excellent customer service by being responsive, courteous, and professional in all interactions.

• Ability to work with different levels of knowledge and diagnose different problems.

• Can work with different tasks smoothly and effectively.

• Handle all requests through various channels until their completion.

• Ability to work on rotational 24/7 shifts.

Qualifications:

1. Bachelor's degree in computer science or similar degree.

2. 1-2 years of experience in a similar position.

3. Excellent command of English.

4. Knowledge of Active Directory, DNS, DHCP

5. Knowledge of Microsoft Infrastructure

6. Understanding of Network fundamentals and protocols

7. Strong troubleshooting and problem-solving skills.

8. Flexible and can work under pressure

Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.

An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
• Determine the best solution based on the issue and details provided by end users
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update end user's status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Diagnosing and solving hardware/software faults
• Managing and troubleshooting any end-user equipment printers, scanners and VC
• Responsible to track assets and document the details
• Follows and implements the company's data security rules

Requirements and Qualifications

• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• Years of experience at least 3 years
• Above average knowledge of networking protocols, especially TCP/IP.
• Proven experience as a help desk specialist or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of Microsoft Excel, Word and PowerPoint
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Having a good knowledge of
• CompTIA A+
• ITIL Foundation.
• Microsoft Certified Solutions Associate on Windows 10.
• Excellent communication skills at all levels in the company
• Managing Priorities
• End user-oriented and cool-tempered

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Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.

An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
• Determine the best solution based on the issue and details provided by end users
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update end user's status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Diagnosing and solving hardware/software faults
• Managing and troubleshooting any end-user equipment printers, scanners and VC
• Responsible to track assets and document the details
• Follows and implements the company's data security rules

Requirements and Qualifications

• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• Years of experience at least 3 years
• Above average knowledge of networking protocols, especially TCP/IP.
• Proven experience as a help desk specialist or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of Microsoft Excel, Word and PowerPoint
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Having a good knowledge of
• CompTIA A+
• ITIL Foundation.
• Microsoft Certified Solutions Associate on Windows 10.
• Excellent communication skills at all levels in the company
• Managing Priorities
• End user-oriented and cool-tempered

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• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation.
• Follow the internal standard policy and procedure keep update all Documentation.
• Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
• Assist with onboarding of new users.
• Install, test, and configure new workstations devices peripheral equipment and software.
• Perform timely workstation hardware devices and software upgrades as required.