50 IT Helpdesk jobs in Egypt
Helpdesk Representative
Giza
NCR Atleos
Posted 1 day ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Service Desk
Cairo, Al Qahirah
MigrationIT
Posted today
Job Viewed
Job Description
**Job Information**:
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- RetailJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsSalary
- 6600City
- Nasr City, CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- End User Device Support.
- Troubleshooting Network connectivity problems (LAN, WAN, WiFi).
- Support Application (Outlook, Printing, Scanning )
- Hardware Support (Printers, MFP, Desk Phones )
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology
Field
- InfrastuctureField / Area
- Support ServicesIndustry
- RetailJob Category
- ServiceDesk & HelpdeskWork Experience
- 1-3 yearsSalary
- 6600City
- Nasr City, CairoState/Province
- CairoCountry
- EgyptZip/Postal Code
- 11311- End User Device Support.
- Troubleshooting Network connectivity problems (LAN, WAN, WiFi).
- Support Application (Outlook, Printing, Scanning )
- Hardware Support (Printers, MFP, Desk Phones )
- Maintenance and monitoring of computer networks and systems.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology
This advertiser has chosen not to accept applicants from your region.
1
Premier Helpdesk Analyst - Arabic & English Speaking
Travelport
Posted today
Job Viewed
Job Description
**Travelport is a place of opportunity. It’s our incredible team that makes our company great - our people drive our winning culture.**
**What’s Travelport?**
Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.
We are on a mission to power the future of travel; come join us.
**What does a great Premier Helpdesk Analyst do?**
- Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues.
- Identify and correctly troubleshoot all problems reported to minimise the impact on customers.
- Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
- Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance.
- Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions.
- Assist with identifying trends that can be used to increase customer satisfaction.
- Ownership and commitment to problem resolution for Premier customers.
- Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy.
- Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.
- Promote Travelport self-service options to customers including MyTravelport.
**Who we are looking for in this role**:
- At least 2 years knowledge of working experience within a travel agency, tour operator or airline environment.
- Extensive GDS knowledge - Galileo preferred but will consider expertise in Amadeus or Sabre.
- Experience with CETS or any other leisure tool is welcome but not required.
- Fluent Arabic and English language skills required to cover UAE market.
- Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.
- Strong team player.
**Our ambition is to hire for potential not just experience, and you’re likely to succeed if you**:
- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
- Are courageous and ambitious to challenge what’s been done before
**These are just a few of our employee’s favourite benefits/perks **
**Interested? We’d love for you to get in touch!
**What’s Travelport?**
Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.
We are on a mission to power the future of travel; come join us.
**What does a great Premier Helpdesk Analyst do?**
- Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues.
- Identify and correctly troubleshoot all problems reported to minimise the impact on customers.
- Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
- Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance.
- Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions.
- Assist with identifying trends that can be used to increase customer satisfaction.
- Ownership and commitment to problem resolution for Premier customers.
- Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy.
- Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.
- Promote Travelport self-service options to customers including MyTravelport.
**Who we are looking for in this role**:
- At least 2 years knowledge of working experience within a travel agency, tour operator or airline environment.
- Extensive GDS knowledge - Galileo preferred but will consider expertise in Amadeus or Sabre.
- Experience with CETS or any other leisure tool is welcome but not required.
- Fluent Arabic and English language skills required to cover UAE market.
- Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.
- Strong team player.
**Our ambition is to hire for potential not just experience, and you’re likely to succeed if you**:
- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
- Are courageous and ambitious to challenge what’s been done before
**These are just a few of our employee’s favourite benefits/perks **
**Interested? We’d love for you to get in touch!
This advertiser has chosen not to accept applicants from your region.
2
Converged Service Desk
Orange Business
Posted today
Job Viewed
Job Description
**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
**Contract**:
Regular
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
3
IT Service Desk Engineer
Orange Business Services
Posted today
Job Viewed
Job Description
**About the role**:
- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
- Respond to all escalations on a timely manner in line with the Incident Handling Policy.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
- To resolve by himself/herself most of the incidents relevant to the scope of expertise.
- Undertake any other reasonable task as assigned
**About you**:
Customer Service orientated, customer focused with good customer service skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management
**Additional information**:
Job Contacts:
Within Orange Business Services:
Other Support groups.
Hosting and infrastructure entities
Event Management
Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)
**Department**:
Customer Marketing& Innovation
**Contract**:
Regular
- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
- Respond to all escalations on a timely manner in line with the Incident Handling Policy.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
- To resolve by himself/herself most of the incidents relevant to the scope of expertise.
- Undertake any other reasonable task as assigned
**About you**:
Customer Service orientated, customer focused with good customer service skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management
**Additional information**:
Job Contacts:
Within Orange Business Services:
Other Support groups.
Hosting and infrastructure entities
Event Management
Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)
**Department**:
Customer Marketing& Innovation
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
4
IT Service Desk Engineer (vois)
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
This advertiser has chosen not to accept applicants from your region.
5
IT Service Desk Engineer vois
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Must have technical / professional qualifications**:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
movewithus #_VOIS
This advertiser has chosen not to accept applicants from your region.
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6
IT Service Desk Engineer vois
Vodafone
Posted today
Job Viewed
Job Description
**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
- Identification of stakeholders, customers, key users.
- Continuous improvement of current ways of working
- Build the capabilities, develop and update the services catalogue,.
- Plan & Execute department strategy in alignment with the local & VF-Group guidelines.
- Responsible for planning, design, testing, certifying, implement and support all desktop domain services for Vodafone LM Market in alignment with Vodafone Group Desktop Technologies.
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Language requirements**:
- Specific Local Market Language
- English (B2 or above)
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
VO**IS
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.
**Key accountabilities and decision ownership**:
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information
- Identification of stakeholders, customers, key users.
- Continuous improvement of current ways of working
- Build the capabilities, develop and update the services catalogue,.
- Plan & Execute department strategy in alignment with the local & VF-Group guidelines.
- Responsible for planning, design, testing, certifying, implement and support all desktop domain services for Vodafone LM Market in alignment with Vodafone Group Desktop Technologies.
**Core competencies, knowledge and experience**:
- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills
**Language requirements**:
- Specific Local Market Language
- English (B2 or above)
**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:
- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.
Familiar with ITIL best practices and processes.
VO**IS
This advertiser has chosen not to accept applicants from your region.
7
Technical Support
Teleperformance
Posted today
Job Viewed
Job Description
**Salary**:
- 15000 l.E
**Requirements**:
- Fluency in English is A Must.
**Benefits**:
- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.
**Role Description**
**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent
Industry
- Outsourcing and Offshoring Consulting
Employment Type
Full-time
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
- 15000 l.E
**Requirements**:
- Fluency in English is A Must.
**Benefits**:
- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.
**Role Description**
**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent
Industry
- Outsourcing and Offshoring Consulting
Employment Type
Full-time
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Intern
Giza
NCR Atleos
Posted 15 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
9