17 IT Delivery jobs in Egypt

Manage the delivery of the highest level of operational service and support to operation contracts and warranty clients by coordinating the activities of the service delivery team across all areas of services.

**Key KPIs include**:
CSI

O&M Margins
- Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively and in line with contractual obligations.
- Monitor remote and on-site support extended to customers inside/outside Egypt to ensure service delivery and service support processes are on track.
- Provide day-to-day support to the incident and problem management process to support service delivery operations
- Liaise with clients, internal and Third Party vendors, as required, in resolving queries and incidents
- Conduct daily reviews of activities that take place related to SLA and service performance and aged incident progression.
- Ensures adherence to daily, weekly, monthly and other scheduled routine Managed Services activities
- Identify proactively customer issues and needs through maintaining a solid relationship with end-users and stakeholders.
- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Monitor and audit service delivery to ensure that systems, procedures, and methodologies are in place to support consistent delivery of a high level of client service in an effective and cost-efficient manner.
- Respond in a timely manner to customer queries when escalated through communication means to ensure customer satisfaction.
- Maintain high performance levels for service-related processes, and implementing improvement activities whenever necessary.
- Create periodic reports tracking, measuring, and monitoring department performance to make decisions on improvement opportunities.
- Analyze and evaluate team results and communicate issues on the team level; problem resolution, and recommending corrective actions to ensure optimum performance, quality, and adherence
- Coach, develop, motivate, monitor, and follow up on team members’ performance, quality, and adherence for improving productivity and skills to ensure people development and high performance.

**Personal Skills**:

- Excellent command of English.
- Excellent verbal and written communication skills
- Exceptional customer-facing skills
- Solid resource planning and problem-solving skills
- Proficiency in leading both physical and virtual teams
- Ability to manage and prioritize tasks efficiently
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Readiness to demonstrate a proactive attitude

**Technical Skills**:

- 10+ Years of experience
- Bachelor of Engineering preferably with a specialization in Electronics, Communication or Computer science.
- Knowledge of cisco Nexus switches, implementation and troubleshooting
- Knowledge of Network Routing protocols like BGP, OSPF
- Knowledge of the installation, configuration, and troubleshooting of servers, storage, backup solutions.
- Solutions design capabilities.
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Mastery of ITIL (Information Technology Infrastructure Library) principles

**Education**:
Bachelor of Engineering preferably with a specialization in Electronics, Communication or Computer s

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

Business Continuity
Technical

Career Level

Management

Years of Experience

Min: 10

Degree

Bachelor's degree

**Role Purpose**:
The role of a Technical Delivery Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and design and end to end delivery of those projects. As a Technical Delivery Project Manager you will work within a portfolio team aligned to the business area (e.g. Connectivity, Unified Communications, Networks, Home Broadband. Regulatory, Finance, etc.), the business stakeholders and the relevant IT functions (architecture, Platform Engineering, Release and Testing etc:). You will plan and manage delivery from demand and idea generation to go live and transition to IT operations. You will ensure on time, on budget delivery of prioritized business initiates enabled by IT.

You will manage assigned projects within the portfolio. You will manage high complexity projects with cross functional impact across a number of technical systems, domain areas, System Integrators and Third Parties. Projects will involve constrained resource teams and typically include significant business change /transformation. Managing senior business stakeholders is a key part of this role and it’s success.

Responsible for the end to end delivery of assigned projects starting from creation of the business case to the transition into IT operations ensuring delivery to the required standard of quality and within the specified constraints of time and cost. Compliance to the methodology as defined by Vodafone’s delivery governance is an integral part of the role. Work collaboratively and constructively within UK IT to ensure delivery of the projects with assigned portfolios on time, on budget.
Manage the direction, priorities, scope and plan for the project delivery to realize maximum benefit for key stakeholders.

**What differentiates an IT Technical Project Manager**:
**Very solid technical understanding for key technology domains, like but not limited to**:

- MVNO (Mobile virtual network operator).
- IT Enterprise Application Upgrades, Database Upgrades, Infrastructure & OS Upgrades & Shadow IT & Oracle Application Stack.
- IT Provisioning experience (Oracle Communications ASAP)
- Oracle IT Stack and Amdocs Stack.
- Oracle Stack Applications (CRM & Order Management, Billing & Integration).
- Mobile Billing provisioning networks.
- Mobile Payment system.
- Technical change / transformation experience
- Experience of managing cross-cultural teams

**Key Accountabilities and Decision Ownership**:
**Vision, Planning and Control**
- Act as project/delivery manager where you will build, lead, motivate, direct and support the cross-functional project delivery team by developing a clear vision of successes and nurturing strong relationships and trust within the team - lead from the front, keeping the team informed,
- Identify all stakeholders, suppliers and delivery functions at kick off, build strong relationships that are nurtured and constantly reassessed through lifecycle
- Communicates the High Level Vision for the project/ programme and the customers “desired” future state. Designs the delivery capability to deliver the programme
- Creates a detailed project/programme plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components identifying the projects within the Programme plan
- Manage and control the performance of the project plan. Identify and embed measurable outcomes & critical success factors into the programme plan
- Plan & Manage the people utilisation, including recruitment, competency profiles and development for duration of the engagement

**Organization & Leadership**:

- Manages the team in the successful delivery of the programme/project.
- Takes on a coaching and mentoring role, motivating others and boosting moral.
- Initiate and influence relationships with and between key stakeholders, external and internal.
- Produce project/programme stakeholder map, conduct analysis to ensure stakeholder needs are understood and met.

**Innovation, Change Management, Risk/Issue Management**:

- Continuously check that the project deliverables innovatively deliver business and technical change that drive forward Vodafone’s transformation
- Constantly re-evaluate costs versus benefits through project life-cycle, challenging broader team (including Sponsor) to think “outside of the box” to innovatively deliver benefits, challenging and improving process as required
- Defines the project Risk & Change strategy. Maintaining regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts.

**Quality Assurance and Reporting**:

- Ensures quality assurance standards are applied across the programme & project work streams.
- Ensure suitable Programme & Project Status Reporting mechanisms are put in place
- Produce regular

**Experience**:

- At lease 2 years experience in telecom field.
- Excellent understanding of Vodafone Products and associated delivery processes
- Experience in delivering customer change, provide and cease orders
- Demonstratable experience working across multiple operational teams in the context of delivery

**Responsibilities**:

- Deliver customer change orders within allocated project(s), ensuring delivery KPIs are met or exceeded and Programme inventory (KOSMOS) reflects accurate status of all services within the “migrate & cease” pillar
- Responsible for ensuring customer service is re-established/migrated onto the newly provided solution with mínimal disruption to the customers
- Effective Escalation Management: Remove delivery blockers, track and report on progress and/or impacts to delivery

**#_VOIS#WeMoveTheWorld#MoveWithUs**:

The Role Job description

Strategic needs assessment & solution design: Identify business challenges, gather requirements, conduct analysis, and design comprehensive solutions (often technology-driven) that align with strategic goals.

Delivery management & collaboration in project leadership: Work closely with project management for deployment and successful adoption. Planning, execution, and full lifecycle are project management responsibilities.

Stakeholder management & communication: Build strong relationships with, and effectively communicate complex concepts to, diverse stakeholders across different functions and levels of the organization.

Manage diverse solution teams: Lead and empower a multidisciplinary team, encompassing product functional implementers, system analysts, software engineers/developers, UX developers, fostering a collaborative environment for cohesive and effective solution delivery. Align with external stakeholders such as testing teams, which could be outside the delivery team or use cross-team testing, and system administrators & security teams under IT responsibility.

Continuous improvement & innovation: Monitor solution effectiveness, identify optimization opportunities, and stay abreast of emerging technologies to drive ongoing innovation and efficiency.

Key KPIs include:

• Up-to-date knowledge of latest technologies and AI.
• Quality and effectiveness of implemented solutions.
• Timely delivery of planned solutions.
• Enhanced team productivity and operational efficiency.
• Stakeholder satisfaction.

Key tasks & responsibilities
Digital strategy & solution architecture

• Accountable for defining, developing, and championing the overarching digital roadmap and the underlying solution architecture.
• Ensure that technological solutions align directly with the company's strategic objectives and business goals.
• Responsible for the vision and high-level design of how digital capabilities will enable business transformation.

Solution delivery & project management

• Accountable for the successful end-to-end delivery of business solutions and tools.
• Manage project delivery from conception through to implementation and adoption, ensuring completion on time, within budget, and to required quality standards.
• Oversee both internal teams and external vendors involved in the delivery process.

Business partnership & stakeholder engagement

• Establish and nurture strong relationships with business stakeholders (internal and external).
• Effectively elicit, prioritize, and translate business needs into actionable solution requirements, manage expectations, and ensure solutions genuinely address key business drivers and deliver tangible value.
• Work with product owners to define and maintain product roadmaps.
• Ensure smooth operations of project delivery.
• Monitor the status of development and implementation of solution lifecycle.

Solution performance & continuous improvement

• Accountable for ongoing performance, effectiveness, and optimization of implemented solutions.
• Monitor key performance indicators (KPIs), identify areas for enhancement, drive continuous improvement initiatives, and stay abreast of emerging technologies to ensure solutions remain cutting-edge and deliver sustained business value.
• Ensure appropriate procedures and processes are followed.
• Follow departmental and company procedures and policies (e.g., change control, security and auditing, release, configuration, problem and incident management).

Team leadership & development

• Lead, manage, and develop a diverse, multidisciplinary team involved in solution implementation (e.g., analysts, developers, testers).
• Foster a collaborative environment, ensuring optimal team performance, skill development, and efficient resource allocation.
• Be proactive in maintaining and enhancing the team's technical knowledge and capabilities.
• Identify training needs or requirements for themselves and the team.
• Guide, coach, and mentor the team.
• Promote and foster a strong team culture with open and transparent communication.
• Assess skills, knowledge, and abilities of subordinates to make effective decisions and identify development needs.
• Provide training and development opportunities and serve as a mentor for the team.
• Produce reports, proposals, and technical documentation as required and ensure team members’ knowledge is up to date.
• Conduct awareness sessions for the team and employees when needed.
• Share and spread knowledge with team members as well as internal teams.

Personal skills

• Excellent leadership skills.
• Very good attention to detail.
• Adaptability.
• Excellent communication skills.
• Self-motivated and highly professional with ability to lead and take ownership and responsibility.
• Ability to multi-task and work under pressure.
• Self-learner.
• Strong organizational and planning skills. Positive 'can-do' attitude.

Technical skills

• Bachelor's degree in business informatics or computer science.
• Deep understanding of enterprise systems like ERP, CRM, etc.
• Strong understanding of solutions architecture and integration principles.
• Experience in software development lifecycle and agile methodologies.
• Familiarity with process automation technologies (RPA).
• Exceptional analytical and troubleshooting skills with ability to debug issues conceptually and propose technical solutions.
• Knowledge of the latest development and software technologies.

Requirements About the company Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.

The Role Job description

The main purpose of the delivery manager is creating delivery plans and leading delivery teams using the department delivery methodology (Scrum/Kanban), making the best utilization of them for delivering software solutions and software services within the committed budget and time schedule.

• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.
• Guiding the team on how to get the most out of self-organization.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assessing the Scrum maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision-making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Supporting and educating the product owner, especially on grooming and maintaining the product backlog.
• Process keeper making sure that the department-approved process is followed.
• Making different kinds of plans for the project to make sure that the project will run and be delivered successfully (i.e., communication plan, risk plan, time plan, resource plan, etc.) using inputs from different stakeholders of the project.
• Continuously creates and communicates project status reports for the delivery office manager and key stakeholders.
• Participates in bidding by creating a project plan for the integration team's SOW.

Personal skills

• Leadership skills
• Detail-oriented
• Excellent communication skills
• Excellent problem-solving skills
• Decision-making
• Preferred to be Scrum Master certified and/or PMP certified

Technical skills

• B.Sc. in Engineering or Computer Science or relevant.
• At least 4 years of experience in the software development or testing field.
• Minimum 3 years of experience playing the scrum master role.
• Knowledge of other Agile approaches is a plus: XP, Kanban, Crystal, FDD, etc.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous burndown technologies, various retrospective formats, handling bugs, etc.).

Education

B.Sc. of Engineering or Computer Science or relevant.

Requirements About the company Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.

**Role Purpose**:
The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth.
The role of an IT Technical Snr. Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and design and end to end delivery of those projects.

**What differentiates an IT Technical Sr. Project Manager**:

- Very solid technical understanding for key technology domains, like but not limited to:_
- MVNO (Mobile virtual network operator).
- IT Enterprise Application Upgrades, Database Upgrades, Infrastructure & OS Upgrades & Shadow IT & Oracle Application Stack.
- IT Provisioning experience (Oracle Communications ASAP)
- Oracle IT Stack and Amdocs Stack.
- Oracle Stack Applications (CRM & Order Management, Billing & Integration).
- Mobile Billing provisioning networks.
- Mobile Payment system.

**Key accountabilities and decision ownership**
- Vision, Planning and Control
- Organisation & Leadership
- Customers, supplier and third parties
- Innovation, Change Management, Risk/Issue Management
- Quality Assurance and Reporting
- Commutations
- Financial Management - Benefits, Commercial, Partner & 3rd Party Management

**Core competencies, knowledge and experience**:

- Typically >6 years relevant experience in end to end managing for major complex projects delivery in ICT filed
- Flexible with the ability to maintain effectiveness in a changing environment
- Leadership and Stakeholder Engagement
- Maintain relationships at senior levels
- Able to respond positively and convincingly to constructive challenge from the team and overseas the management of any issues with poor performance
- Professional and Customer Centric

**Must-have technical / Professional qualifications**:

- Background in Telco / Network environment
- Prince 2 Practitioner or PMP
- MSP Foundation
- Proven experience of concurrently managing multiple projects or programmes of differing size and complexity to meet business expectations and deliver results.
- Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)

movewithus #_VOIS

**Not a perfect fit?**:

Al Rehab, Second New Cairo, Egypt

Job Type

Full time/On-site

**About the Role**:
Hiring for a Saudi IT Services company in Egypt

**Job Details**:
**Summary**
Drive the successful delivery of ecommerce projects and initiatives, ensuring they meet the defined objectives and are delivered within scope, budget, and timelines. lead and coordinate cross-functional teams, fostering effective communication, and establishing clear project plans and goals. Oversee the entire project lifecycle, from project initiation and planning to execution and implementation. Identify risks, defining mitigation strategies, and facilitating issue resolution to ensure smooth project progress. Monitor project performance, track key performance indicators (KPIs), and report project status to stakeholders.

**Education**
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

**Experience**Significant experience ( 3 - 6 years) in project management, including leading complex projects from initiation to completion, managing budgets, timelines, and resources.
In-depth understanding of the ecommerce industry, including trends, best practices, and challenges, to effectively lead ecommerce-related projects.
Proven track record of successfully leading and managing cross-functional teams, fostering collaboration, and ensuring effective communication among team members.
Ability to develop and execute project strategies that align with business goals and contribute to the overall success of the organization.
Experience in identifying potential project risks and developing mitigation plans to address and minimize their impact on project delivery.
Strong decision-making skills to navigate complex project challenges and resolve issues effectively to keep projects on track.
Proficiency in using project management tools such as Microsoft Project, JIRA, and Trello to plan, track, and manage project tasks, timelines, and resources.
Experience with collaboration platforms like Slack, Microsoft Teams, or Zoom to facilitate effective communication and coordination among cross-functional teams and stakeholders.
Familiarity with document sharing and version control tools like SharePoint and confluence for managing project documentation and files.
Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI to automate the build, testing, and deployment process for software projects.
Solid experience with eCommerce and related technologies

**Company Industry**:
IT Services

Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods - and help improve the quality of everyday life for millions of people on all continents.

Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our range of offerings includes rail vehicles, rail automation, rail electrification and services.

Today, we are recruiting for the **“Project Delivery Team Support Engineer”** position based out of Cairo to join our Project Team in Egypt. This is an excellent career opportunity for talented professionals looking to join a truly international team.

Join Siemens Mobility and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

**Your Role - International, Challenging and Future-Oriented!**
- Assist the Project Delivery Director, Line Project Manager, in day-to-day activities to take off workload and to gain a comprehensive view on the project
- Prepare for and participate in management meetings to ensure consistent and integrated representation of the project towards all stakeholders
- Assist in developing, maintaining, and reporting an updated view of the project.
- Build up capacity in managing large international projects (e.g., Site management, project procurement, project reporting)
- Structure and manage sub-projects within the project (e.g., ad hoc requests from management, resolution of crisis / fire-fighting tasks, replacement during vacation periods)
- Must have experience and competency in project management processes and be able to manage several tasks working with challenging deadlines
- Must be able to collate and prepare presentation. Excellent knowledge of Microsoft software is a must.
- Establish and drive a continuous project improvement process.

**Your Qualifications and Skills - Digital and Solid!**
- Degree in BS, Engineering.
- Technical and Engineering experience (minimum 3 years) is a must; international experience is a plus.
- Proven project management practices with ability to demonstrate project delivery in mindset, including references to achievements and successes and overcoming challenges.
- Teamwork, collaboration, negotiation, and good interpersonal skills.
- Full professional proficiency in English and Arabic (both written and oral skills).
- Willingness to work on site.

**What else do you need to know?**

As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

**Organization**: Siemens Mobility

**Company**: Siemens Mobility Egypt LLC

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time

Description
We are Amazon: we pioneer. Since opening our virtual doors in 1995, we've been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers - from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid, and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.
As we continue to grow, we are keen to speak to experienced operators. These fast-moving facilities sit at the heart of Amazon's rapidly growing operations network and are where we manage our fast-moving parcels.
Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users while continuing to exceed everyone's expectations whenever we can.
To manage the operation activities, delivering best-in-class service to its customers by managing an efficient operation and ensuring timely, accurate, and cost-effective delivery of customer shipments.
Key job responsibilities
- Overseeing the operation that focuses on the Amazon Logistics operation.
- Support your team in daily management of the station, including allocating labor, leading meetings, assigning job duties, and excellent organizational skills.
- Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
- Finds practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences.
- Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
- Continuously utilize software and hardware tools to ensure normal day-to-day operations.
- Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and report exceptions.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
Preferred Qualifications
- 3+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.