856 IT Coordinator jobs in Egypt

SWATX is seeking a motivated and skilled Help Desk Technician to join our Network Operations Center (NOC) team at the L1 level. As a crucial part of our IT support structure, you will be the first point of contact for technical support and issue resolution, ensuring smooth and reliable operations of our network and systems. This position is ideal for someone who is detail-oriented, customer-focused, and eager to learn in a fast-paced environment.

• Technical Support: Provide first-level support for network, server, and system-related issues. Troubleshoot and resolve technical incidents, escalating when necessary.
• Monitoring & Alerting: Continuously monitor network, server, and infrastructure performance to identify potential issues, and respond to alerts in a timely manner.
• Issue Escalation: Work closely with L2 and L3 teams, escalating complex issues as required, while maintaining ownership until resolution.
• Ticketing System: Utilize a ticketing system to log, track, and manage incidents, ensuring timely updates and resolutions.
• Customer Service: Provide friendly and professional support to clients, addressing their needs and ensuring a positive experience.
• Documentation: Create and maintain detailed documentation of procedures, configurations, and troubleshooting steps.

• Experience: 1-2 years of experience in IT Support, Help Desk, or NOC environments (entry-level candidates with relevant certifications may be considered).
• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Technical Skills:
• • Understanding of networking fundamentals (e.g., IP addressing, DNS, TCP/IP).
• Basic knowledge of operating systems (Windows, Linux) and standard troubleshooting procedures.

Company Description

Alpha Fit is an Electrical Muscles Stimulation (EMS) based fitness center that features professional certified coaches, top-notch FDA credited wireless technology, a certified nutrition doctor, and impressive surroundings. We are dedicated to helping you achieve your fitness goals—whether it's losing weight, toning up, gaining muscle, or reducing stress—through customized training plans designed to meet your specific needs. At Alpha Fit, we promise you a lifetime fitness experience in a supportive and motivating environment.

Role Description

This is a full-time on-site role for a Coordinator based in New Cairo. The Coordinator will be responsible for overseeing daily operations, scheduling training sessions, assisting clients with their fitness and nutrition plans, and maintaining a high level of customer service. Additional tasks include coordinating with coaches and the nutrition doctor, managing client communications, and ensuring a seamless experience for all gym members.

Qualifications

• Excellent organizational and time-management skills
• Proficiency in client communication and customer service
• Ability to coordinate and work effectively with multiple team members
• Knowledge of fitness and nutrition principles
• Experience in administrative tasks and office management
• Good problem-solving skills and ability to make quick decisions
• Previous experience in a similar role within the fitness industry is a plus
• Bachelor's degree in Sports Management, Business Administration, or related field is preferred

Company: MCV INDUSTRY ( egypt)-

Job Purpose:

Responsible for working independently performing a wide range of complex and confidential administrative and clerical duties in support of the business unit concerned The job entails; communicating with and extending services to a wide range of internal and external parties Moreover, the job requires anticipating and resolving issues and problems while updating supervisor on status of projects at hand

Job Duties and Responsibilities:

• Coordinate, and has direct responsibility for, a project or specific set of tasks related to a department/business unit
• Organize and implement administrative systems and procedures performing necessary support duties
• Serve as principal source of information on established project policies and advises staff
• Draft, edit and prepare correspondence, reports and other materials
• Prepare and maintain department's records (such as financial, administrative) reviews complex documents, reports, etc, to assure compliance
• Provide smooth day-to-day flow of communications within the department
• Provide information, statistics, and analysis
• Assist in scheduling and distributing work to other staff members
• Contribute to department's goals by accomplishing related duties as required

• Perform additional job-related duties as assignedMain KPI Key Performance indicators:

• Core Competencies

• Financial Management
• Customer Excellence
• Process Management
• Growth & Development
• Functional Competencies
• Job Knowledge
• Monitoring, Reporting and Trend Thinking
• Technology and Cyber Security
• Leadership Competencies
• Accountability & Focusing on Business Results
• Emotional Intelligence
• Integrity & Professional Behavior

Job Skills and Abilities:

• Fluent in English
• Excellent computer skills
• Ability to prioritize work
• Excellent interpersonal and communication skills
• Ability to work independently with minimal supervision
• Attention to details

• Ability to handle complex and confidential information with discretion

• Accuracy - ability to perform work accurately and thoroughly

• Well organized

Qualifications:

• BSc from any reputable university

• 6 - 8 years of experience

Are you passionate about IT and looking for an opportunity to grow your technical skills in a real business environment?

We are looking for a motivated Helpdesk Specialist to join our IT team and support our users across multiple branches. This is an excellent opportunity for someone early in their IT career to gain hands-on experience and grow within a collaborative team.

Responsibilities:

• Provide first-level technical support to staff (hardware, software, printers, and network issues).
• Log, follow up, and resolve support tickets in a timely manner.
• Assist in maintaining user accounts and access permissions.
• Perform basic troubleshooting of Windows systems and MS Office .
• Support inventory tracking of IT equipment and user devices.
• Escalate complex issues to senior IT staff as needed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 year of experience in a similar IT support or helpdesk role.
• Experience with Windows OS, Office , and networking concepts.
• Experience with Active Directory.
• Basic knowledge of virtualization environments (VMware, ESXI, etc.).
• Strong communication skills and a helpful attitude.
• Willingness to learn and grow in a fast-paced IT environment.
• Work location: Al tahrir sq. – cairo.

Additional Information:

This is a full-time position located in our office in (Al Tahir sq.)

please send your resume to - with the subject
"Helpdesk Specialist"
or send your resume to

Company Description

Centro is a diversified technology solutions provider that empowers businesses through integrated technology solutions and security enablement. Our dynamic solutions allow clients to take full advantage of digital opportunities by orchestrating various processes. We pride ourselves on delivering exceptional results and building lasting relationships through our wide range of services and a culture of shared success.

Role Description

This is a full-time, on-site role for an IT Helpdesk Specialist, located in Cairo. The IT Helpdesk Specialist will provide technical support and assistance to end-users both over the phone and in person. Daily tasks include troubleshooting technical issues, managing hardware and software configurations, and maintaining IT systems. The specialist will also be responsible for responding to service requests, providing IT support, and ensuring efficient operation of the company's technology infrastructure.

Qualifications

• Technical Support and Troubleshooting skills
• Experience with Hardware and Software Management
• IT Systems Configuration and Maintenance skills
• Excellent Communication and Customer Service skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

Company Description

Unlimited Egypt Group is rapidly establishing itself as a leader across several industries, including travel and transportation, real estate, food and beverage, and medical devices in Egypt and the Middle East. Since its inception in 2011, the company has developed the experience, culture, and talent to achieve market leadership. Unlimited Egypt Group continues to grow and make significant contributions to multiple industry sectors.

Role Description

This is an on-site, full-time role for a Help Desk Specialist located in Cairo, Egypt. The Help Desk Specialist will be responsible for providing technical support, troubleshooting issues, and supporting desktop computers. The role also involves customer support and handling help desk inquiries to ensure efficient resolution of technical problems.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting and supporting desktop computers
• Customer Support experience
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

Responsibilities

• Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
• Routine maintenance of the HW and SW according to agreed plans.
• Perform minor software and minor hardware repairs.
• Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
• Maintain inventory of all IT equipment.
• Handle all documentation for hardware and software, maintenance and problem resolutions.
• Properly escalate unresolved queries to the next level of support or external consultant.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Maintain network servers such as file servers, AD, Print
• Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements

BC. S in Computer Science or a related discipline

Experience:3-5 Years' experience

Excellent usage of Google Suite

Knowledge in active directory is a MUST

Perfect English Language is a MUST

Knowledge in networking (VPN, virtualization, and firewall) "Mandatory"

Knowledge in switches and routers "Mandatory"

Knowledge in servers and storage (Dell, HP, IBM …. etc)

Knowledge in VMware

CCNA & MCSE knowledge

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Experience:
 2–4 years of experiance.

We are looking for a dedicated and skilled 
IT Helpdesk / IT Specialist
 to join our team and provide technical support across the company. The ideal candidate will be proactive, solution-oriented, and able to troubleshoot both hardware and software issues efficiently.

Key Resposibilities:

• Provide first-level technical support to employees via phone, email, or in person.
• Install, configure, and maintain hardware, software, and network systems.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Set up new users' accounts, profiles, and manage access permissions.
• Ensure the security of IT systems and data through best practices and security protocols.
• Support ERP/CRM systems and assist in resolving related issues.
• Maintain an up-to-date inventory of IT equipment and licenses.
• Liaise with external vendors and service providers when needed.

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Required Skills

• Bachelor's degree.
• Excellent command in spoken and written English.
• Have professional experience of working on windows applications / Microsoft Office /Internet.

Job Responsibilities

• Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
• Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
• Monitoring ATM networks for NCR's ATM monitoring customers.
• Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
• Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
• Escalating customer problems both internally and externally, when required, according to defined escalation paths.
• Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
• Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
• Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
• Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
• Responsible for overall IM system implementation and management.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.