137 IT Associate jobs in Egypt

**Job Information**:
Industry
- Real EstateField
- InfrastuctureBudget
- EGP 13,000.00Field / Area
- Support ServicesJob Category
- Technical SupportWork Experience
- 1-3 yearsCity
- ZED ParkState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Designing and implementing new network devices and/or improving the efficiency of current networks.
- Installing, configuring and supporting network equipment, including routers, proxy servers, switches, DNS, DHCP, WAN/LAN.
- Configuring Network/Security Devices to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Arranging scheduled upgrades.
- Investigating faults in the network.
- Updating network equipment to the latest firmware releases.
- Reporting network status to key stakeholders.

**Requirements**:

- Bachelor's degree in Computer Science / Engineering is a must.
- 1-3 years of experience.
- CCNA/CCNP Certified.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

We’re hiring IT Help Desk

Location: Maadi ( but might need to make visits )

Graduate of Computer Science
Years of experience: Fresh Grad
Courses
MCSA
MCSE
CCNA is preferred

Must have
- network
- windows troubleshooting
- how to create and manage DC "domain controler" and DHCP

**Salary**: E£4,000.00 - E£5,000.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

We’re hiring IT Help Desk

Location: Maadi ( but might need to make visits )

Graduate of Computer Science
Years of experience: Fresh Grad
Courses
MCSA
MCSE
CCNA is preferred

Must have
- network
- windows troubleshooting
- how to create and manage DC "domain controler" and DHCP

**Salary**: E£4,000.00 - E£5,000.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

Job Title:
Associate, Facilities
Job Description
**Job Description:**
● Organize, coordinate, and manage with the supervisor the day-to-day operations of the job site.
● Assist and implement assignments given by the Facilities Manager.
● Implement management instructions for projects, services, and planned maintenance.
● Programming, scheduling, and assisting in budget preparation.
● Arrange for site inspection from time to time to monitor the standard of work and completion schedule manage and provide technical support to the supervisors to execute the works effectively Submit requirements and justifications for resources such as materials, tools, equipment, and manpower.
● Monitor for accuracy and variance.
● Prepare and submit quotations and estimates.
● Liaise with supervisors/technicians to ensure the accuracy of quotations and estimates.
● Report to the manager on job progress and issues daily.
● Liaise with the client and effectively manage all queries and complaints.
● Flexible to work to shift patterns as and when required.
● Flexible availability for 24/7 rostered standby duties and emergency call-outs.
● Assist in the production of monthly and quarterly reports as required by the Facilities Manager Perform the clerical duties as required by the job
● Carry out to the best of your ability, any task management gives you.
**Requirements:**
+ Engineering Graduate - Mechatronics Departments is Highly Preferred.
+ 1 to 3 years of experience in facility management.
+ Flexible to work Night and Overnight shifts if Required.
+ English Profile B2 up to C1.
Location:
EGY Cairo - Plot no. 53, North Teseen st building 202
Language Requirements:
Time Type:
Full time2024-06-30
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Description
The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
Key job responsibilities
Key job responsibilities
- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation and coaching
- Ensure training records are kept up to date through the console
- Ensure training materials are kept and delivered against the standard and provide a positive learning experience
- Use and analyze data on a daily basis to improve New Hire (NH) learning experience
- Feedback to Instructors and Peer Trainers on their delivery NH groups performance
- All tests/ audits are completed and responses are tracked
- Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
- Support the recruitment of Instructors and Peer Trainers
- Attend meetings when required and provide information required
- Work in partnership with the agency managers to improve new hire performance
- Support projects with feedback and improvements
Basic Qualifications
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 45 hours/week, and overtime as required
Preferred Qualifications
1+ years of Microsoft Office products and applications experience
English level B2 - Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written & spoken communication
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
Key job responsibilities
Key job responsibilities
- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation and coaching
- Ensure training records are kept up to date through the console
- Ensure training materials are kept and delivered against the standard and provide a positive learning experience
- Use and analyze data on a daily basis to improve New Hire (NH) learning experience
- Feedback to Instructors and Peer Trainers on their delivery NH groups performance
- All tests/ audits are completed and responses are tracked
- Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
- Support the recruitment of Instructors and Peer Trainers
- Attend meetings when required and provide information required
- Work in partnership with the agency managers to improve new hire performance
- Support projects with feedback and improvements
Basic Qualifications
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 45 hours/week, and overtime as required
Preferred Qualifications
1+ years of Microsoft Office products and applications experience
English level B2 - Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written & spoken communication
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**HOW MIGHT YOU DEFY IMAGINATION?**

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that read over 10 million patients worldwide.

It’s time for a career you can be proud of. Come Join us!

**About the Company**

Amgen is one of the world’s leading biotechnology companies. Amgen is a values-based company, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses. The company focuses on several therapeutic areas including oncology, nephrology, cardiology and bone health.

Amgen MEA has been established for several years and consists of almost 400 employees across the region.

**ASSOCIATE COUNSEL - MEA**

Live - What you will do

Let’s do this! Let’s change the world. In this vital role you will be a part of the International Legal Group - a team of over 30 lawyers supporting most of Amgen’s ex-US businesses.

Reporting into the Head of Legal for MEA - The Associate Counsel will support the Head of Legal MEA in a broad range of matters and will cooperate with other support functions in the company (such as compliance, sourcing, finance, regulatory, etc.). Travel maybe required depending on business needs

**Main areas of responsibility will include**:
Advice and Support on Commercial Contracts:

- Supporting the business in the preparation of commercial contracts (such as services, sponsorship, consultancy, non-disclosure, market research agreements etc.) and ensuring the applicable policies and procedures (SOPs) are accurately followed;
- Drafting tailored and ad hoc agreements and letters for various purposes;
- Advising and supporting the clients in the negotiation of contractual terms;
- Reviewing and updating contract templates periodically, ensuring at all times' compliance with the law and with the internal procedures;
General Business Support:

- Providing advice on various matters such as: product promotion, patient support programs, early access and compassionate use programs, collaborations with HCPs, Institutions, patient organizations, and third-party vendors, provision of grants, sponsorships and donations
- Delivering periodic training to the business;
- Provide brief summaries of legal developments of interest to Amgen’s MEA business operation
- Corporate Administration Activities:
Coordinating and managing corporate administration matters, including:

- Drafting Shareholders’ and Board of Director’s meeting minutes;
- Register of Commerce filings and maintenance of Company Corporate Administration records;
- Reviewing and updating company’s Power of Attorneys.

Win - What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Legal professional we seek to hold this critical position will have the following qualifications and attributes:
Educational and Professional Requirements:

- Law degree from recognized university law faculty. Admission to the Bar.

Experience Required:

- A minimum of 5 years of law practice, in-house (in a multinational healthcare and/or life-sciences company preferred) or in a law firm (life sciences/health care experience preferred), or a combination of both.

Personal Attributes
- Fluent English (writing, speaking and listening) and excellent written and oral communication skills.
- Proficiency in Arabic and / or French would be highly preferable
- Ability to diagnose legal problems, present constructive creative solutions and alternatives and act as a business partner to add value and help to achieve commercial and strategic objectives
- Builds and maintains a good relationship with clients, is a great team player showing commercial acumen and interest in the business needs.
- Proactive, responsive with good judgment and maturity
- Able to work independently on most issues within core areas and knows when to escalate matters.
- Strong organizational abilities with ability to drive clear and timely outcome
- Unquestionable integrity, ethics in business and personal conduct.

Thrive - What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

Vast opportunities to learn and move up and across our global organization

Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Come Join Us and let's Defy Imagination!

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation,