109 IT Agent jobs in Egypt

**Additional Information**
**Job Number** 25127617
**Job Category** Rooms & Guest Services Operations
**Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
**What will I be doing?**
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
+ Convert, quickly, inquiries into contracted business
+ Respond, positively, to sales inquiries to develop future sales leads
+ Identify sales leads, as appropriate
+ Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
+ Provide prompt and efficient service while maintaining the hotels brand standards
**What are we looking for?**
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A passion for delivering great customer service
+ A highly professional telephone manner and excellent communication skills
+ Outstanding administration and organizational skills
+ Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a Reservations environment
+ Tertiary qualifications, or other collegiate-level degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Agent_
**Location:** _null_
**Requisition ID:** _HOT0BUVV_
**EOE/AA/Disabled/Veterans**

**RAISNIA** is a young British fast growing marketing company based in London providing direct marketing services to major British communication companies including Vodafone, Virgin Media, Three and O2 networks.

We are looking for talented sales agent for our Cairo branch.

**Benefits**:

- Flexibility
- Friendly environment
- Good location with easy transportation access
- Improve your spoken English
- Learn modern work skills
- Learn all about sales
- learn to work as a part of a team
- Boost your confidence
- Improve your knowledge about UK market and consumer mentality

**Requirement**:

- Good spoken English
- Good personality
- Commitment and punctuality
- Teamwork spirit
- The ability to work under pressure

**RAISNIA** is a young British fast growing marketing company based in London providing direct marketing services to major British communication companies including Vodafone, Virgin Media, Three and O2 networks.

We are looking for talented sales agent for our Cairo branch.

**Benefits**:

- Flexibility
- Friendly environment
- Good location with easy transportation access
- Improve your spoken English
- Learn modern work skills
- Learn all about sales
- learn to work as a part of a team
- Boost your confidence
- Improve your knowledge about UK market and consumer mentality

**Requirement**:

- Good spoken English
- Good personality
- Commitment and punctuality
- Teamwork spirit
- The ability to work under pressure

**Job Number** 23011149

**Job Category** Reservations

**Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

**Job Number** 23086444

**Job Category** Reservations

**Location** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

**Teleperformance Egypt** is hiring on spot with **NET salary 11,600.**

**Job Title**: Voice Travel advisor (CSR)

**Shifts**: Rotational Shifts/ Rotational Weekends.

**Market**:Canada, UK, Nordics, Singapore, Australia, New Zealand.

**Benefits**:

- Basic Salary: 7,300.
- KPIs: 3,300
- Overnight allowance: 1,000.
- 10% Increase on Basic after 6 Months + 5% Increase on Basic after 1 Year of Hiring.
- Free Transportation 24/7.
- Medical Insurance 200,000 including (optical & dental cases).
- Social insurance.
- Paid Training.
- Location: New Cairo (Plaza).
- Career path and promotions with discounted international diplomas.
- Discounts in many shopping stores.
- VPN line for minutes and internet.
- Gym access.

**Requirements**:

- Fluent English speakers (B2 - C1).
- Graduates, Dropouts, and full gap year only.
- 5 working days with 2 days off (rotational).
- 9 working hours (rotational).

**Salary**: E£11,600.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Did you read the job post Carefully?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**RAISNIA** is a young British fast growing marketing company based in London providing direct marketing services to major British communication companies including Vodafone, Virgin Media, Three and O2 networks.

We are looking for talented sales agent for our Cairo branch.

**Benefits**:

- Flexibility
- Friendly environment
- Good location with easy transportation access
- Improve your spoken English
- Learn modern work skills
- Learn all about sales
- learn to work as a part of a team
- Boost your confidence
- Improve your knowledge about UK market and consumer mentality

**Requirement**:

- Good spoken English
- Good personality
- Commitment and punctuality
- Teamwork spirit
- The ability to work under pressure

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
The Client Innovation Center Cairo in Egypt is one of the strategic IBM Centers for global delivery of Technology Support Services to clients worldwide. Our teams deliver extraordinary client experience and ensure that client businesses are moving forward by combining skills and our best technical solutions with client needs.
**Your role and responsibilities**
IBM provides worldwide Multivendor Remote Technical Support Services and General Product Support for Multivendor products.
The Technical agent in the support center is responsible to provide end to end (E2E) technical support to clients through handling client inquiries via phone calls, e-mail and chat.
Business hours are Monday to Friday, 8AM - 7PM.
In detail the agent performs the following tasks and drives E2E client resolution by service request:
Non-Technical tasks:
· Regular communication with clients (via phone, chat and e-mail)
· Call Entry
· Machine identification and warranty entitlement
· Routing/ escalation to manufacturer/ sales if needed
· Handling technical pre-sales information requests
· Damage & refund requests handling
· Handling of client complaints
· Other client service requests handling
· Call tracking and monitoring
Technical tasks:
· Problem determination/ problem source identification
· Remote takeover session handling and part identification
· Standard resolution processing and action plan creation
· Repair request creation
· Problem management
· Usage of test equipment & remote tools
The technical agent role gives broad IT knowledge and experience which is the first major step in various career development opportunities within IBM.
**Required technical and professional expertise**
· Required Professional and Technical Expertise
· Client focused
· Bi-lingual fluency (both verbal and written) in:
· Spanish and English or
· Italian and English or
· French and English
· Good Communication and Team Working Skills
· Ability to coordinate multiple tasks, flexible and productive working style
· Self motivated and driven individual
· Strong rigor and autonomy
**Preferred technical and professional experience**
· Previous client handling/facing experience is an advantage
· Previous call center experience is an advantage
· IT background / interest in IT area is an advantage
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.