871 IT Agent jobs in Egypt
Technical Agent
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Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
The Client Innovation Center Cairo in Egypt is one of the strategic IBM Centers for global delivery of Technology Support Services to clients worldwide. Our teams deliver extraordinary client experience and ensure that client businesses are moving forward by combining skills and our best technical solutions with client needs.
Your Role And Responsibilities
IBM provides worldwide Multivendor Remote Technical Support Services and General Product Support for Multivendor products.
The Technical agent in the support center is responsible to provide end to end (E2E) technical support to clients through handling client inquiries via phone calls, e-mail and chat.
Business hours are Monday to Friday, 8AM – 7PM.
In detail the agent performs the following tasks and drives E2E client resolution by service request:
Non-Technical Tasks
- Regular communication with clients (via phone, chat and e-mail)
- Call Entry
- Machine identification and warranty entitlement
- Routing/ escalation to manufacturer/ sales if needed
- Handling technical pre-sales information requests
- Damage & refund requests handling
- Handling of client complaints
- Other client service requests handling
- Call tracking and monitoring
Technical Tasks
- Problem determination/ problem source identification
- Remote takeover session handling and part identification
- Standard resolution processing and action plan creation
- Repair request creation
- Problem management
- Usage of test equipment & remote tools
The technical agent role gives broad IT knowledge and experience which is the first major step in various career development opportunities within IBM.
Preferred Education
Technical Diploma
Required Technical And Professional Expertise
Required Professional and Technical Expertise
- Client focused
- Bi-lingual fluency (both verbal and written) in:
- French and English or
- Italian and English or
- Portuguese and English
- Good Communication and Team Working Skills
- Ability to coordinate multiple tasks, flexible and productive working style
- Self motivated and driven individual
- Strong rigor and autonomy
Preferred Technical And Professional Experience
- Previous client handling/facing experience is an advantage
- Previous call center experience is an advantage
- IT background / interest in IT area is an advantage
Technical Support Agent
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Company Description
ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. With a strong emphasis on customer satisfaction, ETISAL International tailors its services to meet the unique needs of each client, helping them focus on their core businesses. Our globally-focused approach integrates best practices and advanced technologies to deliver high-quality, distinct BPO services. Our commitment extends to enhancing operational standards and exceeding clients' expectations through transparency, flexibility, and integrity.
Role Description
This is a full-time, on-site role for a Technical Support Agent (Chat/WhatsApp) English Account, based in Cairo. The Technical Support Agent will handle customer inquiries and issues via chat and WhatsApp, providing timely and effective solutions. They will be responsible for troubleshooting technical problems, maintaining customer satisfaction, and ensuring a high level of customer support. Day-to-day tasks will include assisting customers with technical support inquiries, analyzing issues, and providing detailed responses.
Qualifications
**Technical Support – (Non-Voice) English Account
English: B2
Salary: 11K–14K EGP
Rotational shifts (last shift ends at 10 PM)
-2 days off
-Location: Maadi**
Technical Support Agent
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Huawei is Hiring Technical support Agents
(English chat account)
•Location: Maadi.
•Net Salary : starting from 9K to 14K EGP
•Shifts : Rotational (Last shift ends at 10 PM)
•Days off: 2 days per week.
•Transportation provided.
•B2/C1 English level
•Technical Background
Role Description
This is a full-time on-site role for a Technical Support Agent (Chat Account) located in Qesm El Maadi. The Technical Support Agent will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, troubleshooting issues, and utilizing analytical skills in handling chat accounts.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting abilities
- Analytical Skills
- Excellent communication skills
- Ability to work well under pressure
- Experience in a similar role is a plus
- Knowledge of chat support software is beneficial
Technical Support Agent
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Job Description
Requirements:
Minimum 6 months of experience in Technical Support or Customer Service OR
Graduate of Computer Science OR
Having a background in programming languages
Location: Smart Village – October
Technical Support agent
Posted today
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Technical Support Agent (Chat)
Role Overview:
We are looking for talented technical support agents to join our team. You will be responsible for handling customer inquiries via chat, troubleshooting technical issues, and ensuring customer satisfaction.
Requirements:
• English level B2–C1
• Bachelor's degree in engineering, computer science, science, or related fields
• Availability to start immediately
What We Offer:
Fully paid training
Rotational shifts (last shift ends at 10 PM)
2 days off per week
Social & medical insurance
Competitive net salary package (11K–14K EGP, based on English level)
Monthly incentives
Transportation allowance
Location: Maadi, Cairo
Technical Support Agent
Posted today
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Job Description
Qualifications
English Level
B2 / C1
Graduated from Computer Science, Science,Engineering or any related field
Net Salary 11,000 to 14,000 based on English level
Transportation Allowance
Rotational Shifts last shift ends at 10
2 days off
Technical Support Agent
Posted today
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Job Description
Job Details:
Huawei is Hiring Technical support Agents ( voice- non voice ) account
•Location: Maadi
•Net Salary : starting from 9K to 14K EGP
•Shifts : Rotational (Last shift ends at 10 PM)
•Days off: 2 days per week.
•Transportation provided.
Requirements:
•B2/C1 English level
•Technical Background
Role Description
This is a full-time on-site Technical Support Agent role (English account) located in Qesm El Maadi. The Technical Support Agent will be responsible for providing customer and technical support, troubleshooting technical issues, and ensuring customer satisfaction on a daily basis.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting skills
- Analytical Skills
- Excellent communication and interpersonal skills
- Ability to work efficiently and effectively in a fast-paced environment
- Experience in a similar role is a plus
- Fluency in English is required
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Technical Support Agent
Posted today
Job Viewed
Job Description
Requirements:
English level B2 / C1
Graduated from Computer Science, Science, Engineering or related Field
Rotational Shifts last shift ends at 10
2 days off rotational
Net Salary 11000 to 14000 depends on your English level
Transportation Allowance
Monthly incentives
Technical Support Agent
Posted today
Job Viewed
Job Description
Company Description
ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, committed to delivering high-value, innovative services tailored to meet unique business needs. With a customer-centric approach, we offer customized solutions to help businesses focus on their core activities while effectively serving their clients. ETISAL International implements industry best practices and state-of-the-art technologies to ensure first-class quality and exceed client expectations. Our dedicated team values human capital, transparency, flexibility, and integrity in all our operations.
Role Description
This is a full-time on-site role located in Cairo for a Technical Support Agent (Non-Voice | Zero Calls) in the English Account. The Technical Support Agent will handle customer inquiries and support requests through non-voice channels such as chat and email. Daily tasks include providing technical assistance, troubleshooting issues, ensuring customer satisfaction, and delivering timely and accurate solutions. The agent will also be responsible for maintaining a high level of professionalism and customer service in all interactions.
Qualifications
**Technical Support – WhatsApp_Support (Non-Voice) English Account
English: B2
Salary: 11K–14K EGP
Attendance allowance
Rotational shifts (last shift ends at 10 PM)
2 days off
Location: Maadi**
Technical Support Agent
Posted today
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Job Description
Company Description
Concentrix is a global technology and services leader that powers the world's best brands by providing them with fully integrated, end-to-end solutions. We design, build, and run technology-driven solutions to help over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that makes companies easier to work, interact, and transact with.
Role Description
This is a full-time on-site role for a Technical Support Agent located in Cairo, Egypt. The Technical Support Agent will provide top-notch customer support, resolve technical issues through troubleshooting, and ensure high levels of customer satisfaction. They will also analyze issues to provide effective solutions and maintain detailed documentation of customer interactions.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting skills
- Strong Analytical Skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Experience in a technical support or customer service role is preferred
- Proficiency in English and Arabic
- Relevant certifications in IT or technical support are a plus