201 Infrastructure Support jobs in Egypt

Job Purpose:

The Systems Engineer designs, implements, and supports the corporate server's hybrid environment, and manages the Information Technology assets, IT helpdesk, data storage, and backups.

Main Job duties and responsibilities:

• Leads the design, implementation, operation and maintenance of the corporate servers and data.
• Installs, configures and maintains the company's primary and secondary Storage Area Networks.
• Configure and manage a virtualized server environment using Microsoft Hyper V technologies.
• Support M365 hybrid setup.
• Responsible for the planning and management of the data backup using Veeam.
• Supervises the Helpdesk/Technical support team for the HQ and branches users.
• Patching systems and mitigating security vulnerabilities.

Job Requirements:

Education:

• B SC. – Engineering or Computer Science.
• Networking - Systems Certification (MCITP – MCSE – CCNA - MCSA)
• M365-Azure-Entra ID certification

Experience:

5-8 years of experience in implementation and support of corporate servers, applications, Active Directory/Entra ID, M365 hybrid setup, server virtualization, Veeam backup and storage area networks.

Required Skills:

• Excellent command of the English language.
• High level verbal and written communication skills.
• Strong organizational skills with attention to detail and the ability to manage and perform multiple concurrent tasks.
• Stays current with new and evolving technologies via formal training and self-directed education.

Overview

Med Right is a dynamic, fast growing national company working in the field of healthcare and health insurance management. Not long after its foundation, we became one of the leaders in the healthcare Egyptian market.

Responsibilities

Data Auditing & Validation:

Perform routine audits on data entered into the system, ensuring alignment with:

Policy issues submitted by the underwriting team

Pricing lists provided by the provider's pricing team

System Configuration & User Management:

Manage system configurations by adding, removing, and updating user account information and privileges based on job level and user authority.

System Performance & Issue Resolution:

Responsible for system performance tuning and solving system user issues through doing triple shooting steps or coordinate with developers for resolution when necessary.

Technical Support & Assistance:

Respond to technical queries from users and provide assistance as needed.

Client Contracts Process Oversight:

Receive and review quotations from the Underwriting Department during the contracting process.

Cross-check the total number of members in the quotation against the number in the provided Excel sheet.

1-   Review the Scheme of Benefits and the Agreed Invoicing and Payment Schedule.

2-   Activate client contracts in the system after validating client confirmation with no amendments through the Corporate Relations Officer.

3-   Communicate with concerned departments to relay feedback and ensure appropriate action is taken.

Requirements

Bachelor's degree, preferably in Pharmacy.

Previous experience in a similar role.

Strong proficiency in English

Previous experience in dealing with systems or software programs will be an advantage

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

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Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.

Role Description

This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.

Qualifications

• Proficiency in Customer Service, Customer Support, Customer Satisfaction
• Strong skills in ensuring a positive Customer Experience
• Excellent communication and problem-solving abilities
• Ability to work independently and in a team environment
• Basic technical knowledge and troubleshooting skills
• Fluency in Arabic and English B2-C1
• Cairo Residents Only
• Bachelor's degree or equivalent experience
• Location: Maadi

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work on-site and manage customer interactions effectively
• Previous experience in a similar role is a plus
• Proficiency in relevant software and technology is advantageous
• Fluent English
• Bachelor's degree in Engineering or a related field is preferred
• Cairo residents only

About dawatech:

Dawatech is a premier provider of ERP solutions tailored for various industries, including the healthcare and pharmaceutical sectors. Our pharmacy ERP solutions are designed to help pharmacies manage inventory, streamline operations, and enhance customer service through efficient and secure software systems.

Job Type:
Full-time, Onsite

Location:
Cairo, Maadi

Position Overview:

We are seeking a dedicated and knowledgeable
Technical Support
to join our team, focusing on providing technical support for our
ERP system
. In this role, you will troubleshoot system issues, assist clients with system configuration, and ensure smooth operations. The ideal candidate will have a background in computer science and strong problem-solving skills.

Responsibilities:

• Provide specialized technical support for the ERP system, addressing client inquiries and troubleshooting issues.
• Collaborate with clients to optimize the use of the ERP to meet their business needs.
• Develop and maintain technical documentation, including system manuals and troubleshooting guides.
• Coordinate with internal teams to escalate and resolve technical issues efficiently.

Requirements:

• Fluent English:
  Excellent verbal and written communication skills in English.
• Degree in Computer Science, Accounting Or Related Field:
  A Bachelor's degree in computer science, IT, or a related field.
• Problem-Solving Skills:
  Ability to diagnose complex technical issues and develop effective solutions.
• Customer Service Orientation:
  A strong commitment to helping clients use ERP systems effectively, ensuring their satisfaction.
• Experience with Odoo ERP is a big advantage.

Qualifications:

• Proven experience in technical support or ERP system management.
• Strong understanding of inventory management, sales, and operational workflows.
• Ability to work independently and in a team environment, balancing multiple tasks efficiently.

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East. We specialize in providing high-value, innovative BPO services tailored to meet the unique needs of our clients' businesses. We strive to help clients focus on their core activities while we handle their outsourcing needs with the best practices and state-of-the-art technologies. With a strong commitment to quality, our team works diligently to exceed client expectations by integrating transparency, flexibility, integrity, and passion in all our operations.

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support Agent. The role involves providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction, and addressing any issues they may encounter. The Technical Support Agent will handle customer inquiries, resolve technical problems, and maintain a high level of customer service. Regular reporting and escalating complex issues to higher-level support may also be required.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• English level B2-C1
• Technical Background

Are you a Mechanical Engineering graduate with excellent English and a passion for technology?

We're looking for a
Technical Support & Application Engineer
to join our team and grow into a specialist in engineering simulation solutions.

What You'll Do

• Support international clients in installing and using simulation software.
• Diagnose and resolve technical issues (software & hardware).
• Deliver trainings and workshops online & onsite.
• Assist the sales team with technical expertise, demos, and proposals.
• Create models and proof of concepts to demonstrate software value.
• Document solutions, prepare reports, and contribute to knowledge sharing.

What We're Looking For

• B.Sc. in Mechanical Engineering
  (0–3 years of experience).
• Strong command of
  English
  (spoken & written) — essential for client interaction.
• Excellent communication & presentation skills.
• Curious mindset with the ability to learn across different engineering fields.
• A problem-solver who can explain technical concepts clearly.
• Valid
  driving license
  (for client visits & workshops).

Why Join Us?

• Exposure to international clients & real-world projects.
• Structured learning with opportunities to grow into
  pre-sales, consulting, or training leadership
  .
• Competitive salary package + travel allowance.
• Be part of a specialized industry where engineering meets technology.