153 Information Services jobs in Egypt

Location:
Cairo, Egypt

Job Type:
Full-Time

Reports To:
Director-EdTech

Working Pattern: Sunday-Thursday

Job Overview:

Xpertlearning is seeking a highly capable Systems Support Specialist
to provide helpdesk-level support across various platforms, including the Totara Learning Management System (LMS), CSOD and SumTotal. The ideal candidate will have experience in supporting enterprise systems, troubleshooting software and infrastructure issues, and managing integrations between systems. Prior experience with Totara or Moodle is highly advantageous.

This role requires strong problem-solving skills, excellent communication with clients and internal teams, and the ability to handle escalated support requests involving system configurations, performance issues, or integration breakdowns. It will also include some client facing project work to support implementation of new Totara solutions.

Key Responsibilities:

General Systems & Helpdesk Support

• Provide Tier 1/Tier 2 technical support for clients across supported systems including Totara/OpenLMS/CSOD/Sumtotal
• Respond to and resolve system-related tickets in a timely manner through the helpdesk system.
• Monitor system tickets and liaise with vendor teams on root cause analysis for recurring issues.
• Document troubleshooting steps, resolutions, and user guides for recurring issues.
• Install, configure, and support software and web-based tools on Linux-based and Windows environments.

Totara LMS Support (as needed)

• Troubleshoot and resolve issues related to Totara LMS functionality, custom configurations, and performance.
• Assist with Totara system upgrades and routine maintenance (cron jobs, backups, security patches).
• Support API-based integrations between Totara and third-party systems (e.g., HR, CRM).
• Support custom plugin functionality by liaising with development teams where necessary.
• Provide user guidance or internal documentation for LMS-related processes.

Integration & Automation Support

• Help configure, test, and monitor integrations between enterprise systems and third-party tools.
• Assist in ensuring secure and reliable data flow between systems, including SSO or identity management tools.
• Support automation tasks related to user provisioning, course enrolment, and data migration.

Qualifications & Experience:

• 3+ years experience in a technical support, system administration, or helpdesk environment.
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Solid knowledge of Linux server environments, Apache/Nginx, and basic database operations (PostgreSQL/MySQL).
• Familiarity with PHP, HTML, JavaScript, and web technologies.
• Prior experience with Moodle or Totara LMS is a strong advantage.
• Experience working directly with end users or external clients.

Preferred Skills:

• Exposure to Managed hosted cloud environments (AWS, Azure, etc.) and virtualization.
• Familiarity with ITIL or service desk best practices.
• Understanding of data privacy (e.g., GDPR/PDPL for KSA and UAE) and secure configuration practices.
• Experience with API-based integrations (REST/SOAP) or automation tools.

Soft Skills:

• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication.
• Ability to work independently and within a team.
• Customer-focused with a proactive support mindset.

Language:

• Fluency in English and Arabic – Spoken and Written is required.

Disclaimer: Only selected candidates will be contacted.

Responsibilities:

• Provide first-line technical support to end users for front-end systems and applications .
• Follow up with stores to ensure continuous system functionality and smooth daily operations.
• Troubleshoot and enhance technical issues by identifying root causes and implementing effective solutions.
• Conduct remote troubleshooting to resolve application and system problems efficiently.
• Monitor system performance and ensure high availability to support business operations.
• Coordinate with IT and relevant departments to escalate and resolve complex technical problems.
• Maintain clear documentation of issues, resolutions, and system updates for knowledge sharing and future reference

Qualifications
:

• Bachelor's degree in computer science , IT, or related field .
• Strong SQL knowledge for troubleshooting and data analysis .
• Experience with POS or retail systems.
• Minimum 2 years in applicationIT support.

IT Core Services System Administrator.Enterprise Information Management X)

Description

Job Purpose

 Maintaining proper planning, implementation, and operations for the technologies and services

Managing the interactions between Internal Teams, Vendors and Customer teams to assure

services delivery / availability and fast TTM / problem solving with the best quality and a

satisfactory service level.

dentifying problematic areas and implementing strategic solutions in time.

verseeing and determining major IT projects including system updates, upgrades, migrations

and outages

ostering new ideas, technologies and ways of improvement for Infrastructure and Development

Systems and Sub Systems.

o plan, develop, implement and operate Infrastructure Services Solutions

Report To Position Name

Infrastructure Services

lan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services

provided internally to Etisalat users and externally to our ICT customers in our Data Centres, Head

Quarters, Contact Centres and Retail stores including;

lanning, Implementation, and Operations for all Infrastructure offered services

ctive Directory, Archiving, File and Print Services and System Center services for all Etisalat

Employees across all locations HQs, Buildings and Retail Stores.

loud SaaS services provided to ICT Customers

pplication and Desktop Virtualization

ull Responsible and Accountable on all live production Technologies and Services offered.

esponsible on maintaining proactively and reactively all Technologies and Services offered

during business hours and On-Call.

esponsible on the continuous enhancements in the operational tasks to meet the organization

objectives.

hird level of support for Infrastructure Technologies and Services offered.

ollow up reviewing and publishing the services documentations to assure business continuity

and fast tracks for problems resolution.

pply patch fixes for all bugs on all live systems whenever needed.

esponsible on issuing RFPs / RFQs for Infrastructure services provided.

ork in full cooperation with the IT Service Support team in any escalated issues End to End

until complete resolution.

heck and ensure resolution of all issues to achieve all operations objectives without breaching

the SLA.

ollow Change Management Processes in handling all changes concerning production systems.

Enhance operations SLAs and assure customer satisfaction.

Customers and Vendor Management

endor management, negotiation, evaluation, selection and escalation.

ffering the proper Technical solutions for customers

roviding superior Service Delivery and Service availability for customer solutions

onitoring Contractual Agreements to evaluate and monitor contracts to ensure vendors comply

with supporting contractual terms and conditions.

Reporting & Documentation

esponsible for responding to mails and sending required reports in a good timely manner.

evelop Quarterly presentation showing quarterly results.

evelop regular weekly reports showing the work progress & status of assigned tasks/projects.

Qualifications

QUALIFICATIONS_ESSENTIAL

Sc in Telecommunications & Electronics Engineering, Computer science or equivalent.

olid Experience in Exchange, SharePoint, MS SQL and System Center

olid Experience in Microsoft Infrastructure Services and Clustering

QUALIFICATIONS_DESIRABLE

ighly motivated and competent with decision-making ability

ery Good Analytical, Problem Solving and Integration skills

ery Good ability to conduct gap analysis on current systems and develop plans to cover

these gaps

lan for activities and carry out assignments with no supervision

ery good communication, documentation and presentation skills

xcellent in Arabic & English (Reading, Writing & Oral)

nnovative

eamwork

EXPERIENCE_ESSENTIAL

Minimum 3 Yrs. experience in Windows/Linux Systems administration.

EXPERIENCE_DESIRABLE

ands on Experience Citrix

ands on Experience Virtualization VMware/Hyper-V/KVM

ands on Experience Scripting, PowerShell and Automation

ands on Experience x86 servers, Networking and Security Solutions

CERTIFICATIONS_ESSENTIAL

Job: Administrator

Organization: Etisalat-Misr

Non-Management

Job Posting: 10/Sep/2025, 2:55:35 AM

Data Management - ETL Developer

Full time onsite for banking sector

Skills & Qualifications Bachelor's degree in computer science or equivalent, with special training in RDBMS Use of Structured Query Language (SQL)Ability in Data profiling , preparation, and cleansing Ability in Data modeling Use of ETL tool (ODI or Informatica)

Experience in creating databases, extracting, and preparing data Use of Visualization tool (OBIEE)

Company Description

Pharco Pharmaceuticals, founded by Dr. Hassan Abbas Helmy in 1987, is the founding company of Pharco Corporation, a group of nine healthcare companies. Pharco Corporation specializes in the development, manufacturing, marketing, distributing, and exporting of both branded and generic pharmaceutical products. With operations in 57 countries and over 5700 employees, Pharco leads the Egyptian pharmaceutical market, offering effective and affordable pharmaceutical products globally.

Role Description

This is a full-time on-site role for a Data Management Specialist located in Alexandria, Egypt. The Data Management Specialist will be responsible for managing and governing data to ensure data quality and integrity. Day-to-day tasks include establishing and maintaining data standards, overseeing master data management, and performing data analysis to support business needs. This role ensures that data frameworks align with business objectives and regulatory requirements.

Qualifications

• Strong Data Governance and Data Management skills
• Experience in Data Quality and Master Data Management
• Excellent Analytical Skills for data interpretation and problem-solving
• Attention to detail and the ability to manage large datasets
• Excellent written and verbal communication skills
• Bachelor's degree in Information Technology, or related field

Role Description

This is a full-time on-site role located in Alexandria. The Data Management Specialist will be responsible for ensuring data quality, governance, and master data management. Daily tasks include overseeing data management processes and policies, conducting data analysis, and maintaining data governance standards.

Qualifications

• Skills in Data Governance and Data Quality
• Proficiency in Data Management and Master Data Management
• Strong Analytical Skills
• Excellent problem-solving and decision-making abilities
• Attention to detail and strong organizational skills
• Bachelor's degree in Information Management, Computer Science, or related field
• Experience in data management systems and tools is a plus

SWATX is seeking a dedicated and experienced Data Management Consultant to join our team. In this role, you will be responsible for providing strategic guidance and hands-on support in all areas of data management, including data governance, data quality, and data integration. Working closely with clients, you will assess their data needs, develop data management strategies, and implement solutions that drive efficient and effective data operations.

Responsibilities:

• Profound knowledge of data management frameworks, methodologies, and the standards and policies of the National Data Management Office (NDMO), along with their practical implementation.
• Provide guidance and consultation on implementing data management frameworks, methodologies, and policies in alignment with NDMO standards and requirements.
• Collaborate with internal stakeholders to assess current data management practices and identify areas for improvement.
• Develop and implement tailored data strategies and solutions to address data governance, and data privacy challenges.
• Strong understanding of privacy principles, policies, and laws governing personal data protection (PDPL).
• Assist in the development of policies, procedures, and guidelines to support compliance with NDMO requirements and enhance data management capabilities.
• Work closely with IT teams to evaluate and select data management tools and technologies.
• Expertise in data classification and overseeing the end-to-end implementation of data classification processes.
• Ability to conduct compliance assessments and generate comprehensive reports.
• Extensive experience in conducting and organizing workshops and presentations.

Requirements

• Degree in Computer Science, Information Technology, or similar degree.
• 5+ years of experience in data management, data governance, and data privacy.
• Excellent communication skills, both verbal and written, in English and Arabic Preferable Certificates:
• Certified Data Management Professional (CDMP), Certified Information Privacy Manager (CIPM), or Certified Information Privacy Professional (CIPP).

Overview

Med Right is a dynamic, fast-growing national company working in the field of healthcare and health insurance management. Not long after its foundation, we became one of the leaders in the Egyptian healthcare market.

1. Receive the price list from the provider team upon any new contracting with the provider or any update to the existing list for a specific provider.
2. Update prices on the system for the mentioned provider for all contracted procedures.
3. In case of any missing price for claims auditing or approval requests, they send it to the price list.
4. Upon receiving the missing item, the price list user adds it according to the last updated price list received from the provider.
5. Responding to and applying medication price update requests.
6. Making Reports upon request for all providers with the last updated price list.
7. IP itemization.

Work Experience Requirements

- Attention to details

-Accuracy in data processing

Education requirements

• Bachelor's Degree in Pharmacy.