736 Hotel Service jobs in Egypt

About Wego
Wego is part of the Wego Group, which includes Wego, Book on Wego, ShopCash, and WegoPro. We're a team of travel lovers building products that make booking and managing travel simpler and more rewarding. Everyone here is passionate about making travel better for users across the globe — and we're growing fast.

About The Role
We're looking for an experienced
Operations Manager
to lead our online and offline booking operations across WegoBeds and Book on Wego Hotels (BOWH). This role is critical in ensuring our customer support and booking operations meet the highest standards for both B2B and B2C clients, while maintaining strong relationships with partners and suppliers.

What You'll Be Doing
Online & Offline Operations

• Oversee daily operations of WegoBeds and BOWH customer support teams.
• Ensure seamless booking experiences across leisure, religious, and corporate travel.
• Handle VIP bookings and special customer requests.
• Manage inbox workflows, escalations, and operational prioritization.
• Resolve supplier issues, oversee payment flows, and implement book-out guidelines.
• Support the team during high-volume periods, making decisions in time-sensitive situations.

Leadership & Process Improvement

• Lead and motivate the operations team to meet SLAs and KPIs.
• Conduct regular syncs with Sales, Finance, Sourcing, and external partners.
• Support HR in staffing, performance reviews, and team development.
• Own monthly reporting, team rota, and leave planning.
• Drive improvements in workflow, ticket management, and client experience.
• Manage transition of online bookings to shared processing centers (DC Share).

Customer Satisfaction & Quality Assurance

• Monitor performance metrics, customer satisfaction, and support outcomes.
• Handle escalations and proactively implement corrective actions.
• Maintain clear documentation and ensure continuous improvement initiatives are in place.

What You'll Need

• 7–10 years of experience in online/offline operations within travel, OTA, wholesale, or hospitality sectors.
• Strong experience in hotel reservations (including packages, transportation, and excursions).
• Hands-on familiarity with cloud-based support tools, third-party supplier systems, and escalation protocols.
• Proven leadership in managing multi-channel operations and cross-functional teams.

Qualifications

• Bachelor's degree in Tourism, Hospitality, or a relevant field.
• Excellent written and spoken English (additional languages a plus).
• Strong documentation, coordination, and business communication skills.

Who You Are

• A self-starter with strong ownership and a bias for action.
• A team player who leads by example and communicates clearly.
• Customer-obsessed and quality-driven.
• Agile, adaptable, and solutions-oriented under pressure.

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Service Management and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and multitasking abilities
• Fluent in English (additional languages are a plus)
• Previous experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or related field

We're hiring Customer Service Agent

Morning shifts (last shift ends at 7)

Fixed Days off

Social & Medical insurance

Net salary: 14,000

Requirements:

• English level B2 / C1

• Previous experience in customer service

Location: Abbasya

e&Cx Company is hiring B1 English speakers to be a customer service representatives responsible for handling customers through Chat. (Wave 1).

Job requirements:

B1 English level

Graduates

Giza residents preferred

Able to work rotational shifts

Job Benefits:

Net salary: 10,000 EGP/month

Social and medical insurance

Transportation provided

Paid training

Work location: Smart Village, October

Kandeel Real Estate Developments is seeking to hire the following :

Location: New Cairo

Requirements:

Minimum 2 years of experience in customer service.

Previous Experience in real estate industry is A Must ( New Cairo Projects is preferred )

Strong problem-solving skills with a Custumer- oriented approach

Excellent communication & interpersonal skills.

Send your CV to:

Or via WhatsApp:

e& CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).

Job requirements:

.Grad of any major

.Very good up to Excellent English speakers (B1+)

.Flexibility with rotational shifts

Job Benefits:

.Salary up to 13,500 L.E Net

.Cola increase from the joining date (20%)

.career path (insource)

.Social and medical insurance

.Free VPN line

.Salary annual increase

.bonus program (2k eg)

.chance for promoted after 6 months

.Unlimited commission

.Referral program (2k eg)

.Opportunity To travel To UAE

Location:Maadi, Degla Square (No transportation provided)