64 Hospitality & Tourism jobs in Egypt

• Oversee Daily Operations: Manage and supervise the daily activities of various departments on the cruise ship, including housekeeping, food and beverage, entertainment, and guest services.
• Staff Management: Lead, train, and motivate a team of supervisors and crew members to ensure high standards of service and efficiency.
• Guest Relations: Address and resolve guest complaints and issues promptly and professionally to ensure a positive guest experience.
• Safety and Compliance: Ensure all operations comply with maritime safety regulations and company policies. Conduct regular safety drills and inspections.
• Budget Management: Monitor and manage budgets for different departments, ensuring cost-effective operations without compromising service quality.
• Event Coordination: Plan and oversee special events, activities, and entertainment programs for guests.
• Reporting: Prepare and submit regular reports on operations, staff performance, and guest feedback to senior management.

Qualifications
Minimum requirements

• Bachelor's degree in hospitality management, Maritime Operations, Business Administration, or a related field.
• Minimum of 7+ years of experience in cruise operations, terminal management, or hospitality leadership roles.
• Proven experience in leading cross-functional teams in a customer-facing, fast-paced environment.
• Experience in passenger terminal operations or cruise line ground handling is highly desirable.
• Excellent guest service and conflict resolution abilities with a focus on delivering high-quality customer experiences.
• Solid understanding of maritime safety and regulatory compliance (port authority regulations, etc.).
• Proficiency in budget planning and cost control in operations-related roles.
• Excellent organizational and multi-tasking skills, capable of handling high-volume operations.
• Strong interpersonal and communication skills, both written and verbal.
• Fluent in English
• Proficient with Microsoft Office and operational reporting tools. Other Requirements:
• Willingness to be based in or travel frequently to Sharm El Sheikh, Safaga, and Hurghada as operations require.
• Ability to work extended hours during cruise seasons or high-traffic days.
• Strong sense of ownership, responsibility, and accountability.

Sales Manager - Corporate Focus

seeking a dynamic and results-driven Sales Manager with a strong, established background in Corporate Sales within the hotel sector. The ideal candidate is a strategic hunter who excels at developing and maintaining relationships with key corporate accounts, driving significant revenue growth, and positioning our property as the premier choice for corporate travel, meetings, and events.

Qualifications

A minimum of 6 years (six years) of successful sales experience exclusively in Corporate Sales within the Hotel or Hospitality Industry is strictly required.

Proven track record with documented success in achieving and exceeding revenue goals from the corporate segment.

Demonstrable ability to prospect, negotiate, and close complex corporate contracts.

Excellent communication, presentation, and interpersonal skills.

Proficiency in CRM software (e.g., Salesforce, Delphi) and Microsoft Office Suite.

Company Description

As-Salam International Hospital, established in 1982, is one of Egypt's leading private healthcare providers. The hospital is committed to offering international-standard medical services, supported by a dedicated team of professionals and the latest technologies. Located in Cairo, As-Salam International Hospital is undergoing significant renovations to expand its facilities and services, including increasing its inpatient bed capacity to over 350 beds. The hospital aims to meet the growing community demands with state-of-the-art facilities and comprehensive healthcare services.

Role Description

This is a full-time on-site role for a Guest Relations Specialist located in Cairo. The Guest Relations Specialist will be responsible for enhancing the patient experience, providing exceptional customer service, facilitating communication between patients and healthcare providers, addressing patient inquiries and concerns, and promoting a welcoming and supportive environment. The role requires effective interaction with various hospital departments to ensure seamless patient care and satisfaction.

Qualifications

• fresh Graduated is welcome
• Guest Relations and Customer Service skills
• Excellent Communication skills
• Customer Experience and Sales skills
• Strong interpersonal and problem-solving skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Experience in the healthcare industry is a plus
• Bachelor's degree in Hospitality, Business Administration, or related field

‏⁦

Pyramids Park Resort Cairo is strategically located near iconic landmarks like the Great Pyramids, the Sphinx, and the Grand Egyptian Museum, offering a unique blend of cultural and historical proximity. Its location also provides easy access to shopping, the bustling city center, and key attractions like Khan El Khalili Bazaar. Set amidst 25 acres of lush gardens, the resort offers a tranquil, nature-filled environment for both leisure and business travelers.

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Respond to customer inquiries and resolve booking issues promptly.

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Minimum 2 years of experience in hotel reservation.

Proficient in hotel booking systems and Microsoft Office tools.

Excellent communication and organizational skills.

Good command of English.

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Company Description

As-Salam International Hospital opened in 1982 as a referral hospital in Egypt's private healthcare sector. It is committed to providing international-standard medical services through a dedicated team of professionals and advanced technologies. The hospital strives to set the standard in patient care and service with state-of-the-art facilities. Currently, the hospital is undergoing extensive renovations to expand its programs and increase inpatient capacity to over 350 beds. The new medical tower will host comprehensive wellness, health, and medical services under one roof, making it a healthcare icon in Egypt.

Role Description

This is a full-time, on-site role for a Guest Relations Officer located in Cairo. The Guest Relations Officer will be responsible for ensuring customer satisfaction, handling guest relations, providing excellent customer service, and performing receptionist duties. Day-to-day tasks include greeting and assisting patients and visitors, managing inquiries, coordinating with medical and administrative staff, ensuring a seamless patient experience, and addressing any concerns or complaints promptly and professionally.

Qualifications

• Guest Relations and Customer Satisfaction skills
• Experience in Customer Service and Communication
• Competence in performing Receptionist Duties
• Excellent interpersonal skills and ability to handle stressful situations
• Ability to work independently and as part of a team
• Proficiency in English; knowledge of additional languages is a plus
• Bachelor's degree in Hospitality, Business Administration, or related field
• Experience in the healthcare industry is an advantage

Company Description

At Alorica, we are dedicated to enhancing lives by creating exceptional experiences for customers across various channels including online, phone, social media, and in-person. Based in Irvine, CA, our diverse team of over 100,000 employees spans across 100 global locations. We proudly serve clients from numerous industries such as automotive, financial services, healthcare, retail, and technology, many of which are in the Fortune 1000. We offer unlimited growth opportunities, global locations with the possibility of remote work, community involvement, referral bonuses, and tuition reimbursement. Join us and explore the possibilities.

Role Description

This is a full-time on-site role of a Travel Advisor located in 6th of October. The Travel Advisor will be responsible for managing day-to-day travel arrangements, providing exceptional customer service, and ensuring customer satisfaction. The role involves communication with clients, assisting in travel planning, booking accommodations, and advising on travel destinations and requirements.

Qualifications

• Skills in Customer Satisfaction and Customer Service
• Strong Communication skills
• Experience with Travel Arrangements and Travel Agency operations
• Ability to handle multiple tasks efficiently and with attention to detail
• Excellent problem-solving and organizational skills
• Relevant experience in the travel industry is an advantage
• Proficiency in travel booking software is a plus

About Wego
Wego is part of the Wego Group, which includes Wego, Book on Wego, ShopCash, and WegoPro. We're a team of travel lovers building products that make booking and managing travel simpler and more rewarding. Everyone here is passionate about making travel better for users across the globe — and we're growing fast.

About The Role
We're looking for an experienced
Operations Manager
to lead our online and offline booking operations across WegoBeds and Book on Wego Hotels (BOWH). This role is critical in ensuring our customer support and booking operations meet the highest standards for both B2B and B2C clients, while maintaining strong relationships with partners and suppliers.

What You'll Be Doing
Online & Offline Operations

• Oversee daily operations of WegoBeds and BOWH customer support teams.
• Ensure seamless booking experiences across leisure, religious, and corporate travel.
• Handle VIP bookings and special customer requests.
• Manage inbox workflows, escalations, and operational prioritization.
• Resolve supplier issues, oversee payment flows, and implement book-out guidelines.
• Support the team during high-volume periods, making decisions in time-sensitive situations.

Leadership & Process Improvement

• Lead and motivate the operations team to meet SLAs and KPIs.
• Conduct regular syncs with Sales, Finance, Sourcing, and external partners.
• Support HR in staffing, performance reviews, and team development.
• Own monthly reporting, team rota, and leave planning.
• Drive improvements in workflow, ticket management, and client experience.
• Manage transition of online bookings to shared processing centers (DC Share).

Customer Satisfaction & Quality Assurance

• Monitor performance metrics, customer satisfaction, and support outcomes.
• Handle escalations and proactively implement corrective actions.
• Maintain clear documentation and ensure continuous improvement initiatives are in place.

What You'll Need

• 7–10 years of experience in online/offline operations within travel, OTA, wholesale, or hospitality sectors.
• Strong experience in hotel reservations (including packages, transportation, and excursions).
• Hands-on familiarity with cloud-based support tools, third-party supplier systems, and escalation protocols.
• Proven leadership in managing multi-channel operations and cross-functional teams.

Qualifications

• Bachelor's degree in Tourism, Hospitality, or a relevant field.
• Excellent written and spoken English (additional languages a plus).
• Strong documentation, coordination, and business communication skills.

Who You Are

• A self-starter with strong ownership and a bias for action.
• A team player who leads by example and communicates clearly.
• Customer-obsessed and quality-driven.
• Agile, adaptable, and solutions-oriented under pressure.

Role Description

This is a full-time, on-site role for a Night Auditor located in Cairo, Egypt. The Night Auditor will perform various tasks such as conducting receptionist duties, managing reservations, and handling customer inquiries. Other responsibilities include overseeing cash handling processes and ensuring excellent customer service to all guests. The role demands accurate record-keeping and compliance with company policies and standards.

Qualifications

• Receptionist Duties and Reservations experience
• Strong Communication and Customer Service skills
• Proficient in Cash Handling
• Excellent organizational and multitasking abilities
• Ability to work independently and within a team
• Previous experience in the hospitality or service industry is a plus
• Proficiency in English and Arabic is preferred

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.