49 Hospitality & Tourism jobs in Egypt

Hotel Cleanliness Expert

Cairo, Al Qahirah Marriott

Posted 5 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt, 11835VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
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Reservations Agent

Alexandria, Alexandria Hilton

Posted 5 days ago

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Job Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
**What will I be doing?**
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
+ Convert, quickly, inquiries into contracted business
+ Respond, positively, to sales inquiries to develop future sales leads
+ Identify sales leads, as appropriate
+ Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
+ Provide prompt and efficient service while maintaining the hotels brand standards
**What are we looking for?**
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A passion for delivering great customer service
+ A highly professional telephone manner and excellent communication skills
+ Outstanding administration and organizational skills
+ Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a Reservations environment
+ Tertiary qualifications, or other collegiate-level degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Agent_
**Location:** _null_
**Requisition ID:** _HOT0BWFB_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Assistant Food and Drinks Manager

Cairo, Al Qahirah Hilton

Posted 5 days ago

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Job Description

An Assistant Food and Drinks Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
**What will I be doing?**
As an Assistant Food and Drinks Manager, you will be responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Assistant Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Oversee operations of Food and Beverage outlets
+ Maintain exceptional levels of customer service
+ Recruit, manage, train, and develop the team
+ Assist with annual and mid-year appraisals with team members under your responsibility
+ Manage guest queries in a timely and efficient manner
+ Work within budgeted guidelines
+ Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
+ Develop menus with other members of Food and Beverage team
+ Accountable for monthly stock takes
+ Incentivise team members to maximize sales and revenue
+ Deputise for the Food and Beverage manager in their absence
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Assist other departments wherever necessary and maintain good working relationships
**What are we looking for?**
An Assistant Food and Drinks Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous Food and Beverage Management or Supervisory experience
+ Knowledge of Financial Systems
+ Flexibility to respond to a range of work situations
+ Committed to delivering high levels of customer service
+ Positive attitude
+ Good communication skills
+ Flexibility to respond to a range of different work situations
+ Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Willingness to develop team members and self
+ Degree in Relevant Area
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Assistant Food and Drinks Manager_
**Location:** _null_
**Requisition ID:** _HOT0BWEN_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Head Butler-St. Regis

Cairo, Al Qahirah Marriott

Posted 6 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team - comprised of Butlers and Butler Valets - and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler's success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Butler Services**
- Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.
- Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.
- Manages VIP guests' schedules as appropriate to support potential needs.
- Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.
- Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.
- Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.
- Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.
- Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.
- Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.
- Continuously strives with the team to provide the bespoke and uncompromising services.
- Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Guest Relations**
- Sets the standard and tone for how Butler team members drive guest relations.
- Coaches team members to recognize and build rapport with guests.
- Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.
- Verifies Butler teams manage guests' schedules to anticipate potential needs.
- Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.
- Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.
- Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ?
- Assists other employees to verify proper coverage and prompt guest service.
**Managing Departmental Costs**
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
- Supervises and approves the budgeting and ordering of product and supplies in support of butler services.
- Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.
**Conducting Human Resources Activities**
- Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals' needs. Includes control of attendance by using software used by Human Resources Department.
- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.
- Verifies recognition of employees is taking place across areas of responsibility.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Hotel Cleanliness Expert

Cairo, Al Qahirah Marriott

Posted 6 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Guest Experience Supervisor

Cairo, Al Qahirah Marriott

Posted 6 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of
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Night Auditor

Cairo, Al Qahirah Marriott

Posted 6 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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Bar and Lounge Manager

Cairo, Al Qahirah Hilton

Posted 6 days ago

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Job Description

A Bar and Lounge Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
**What will I be doing?**
As a Bar and Lounge Manager , you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Maintain an effective bar service with an emphasis on high quality, efficient service.
+ Check that Guest service standards are set, implemented and monitored, and continuously evaluated
+ Set-up of the outlet in accordance with the pre-determined standards of the operation
+ Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
+ Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
+ Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
+ Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
+ Evaluate the performance of the Team ensuring the highest standards of service are given at all times
+ Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
+ Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
+ Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
+ Adhere to the Company disciplinary policy when necessary
+ Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
+ Complete all necessary administration in accordance with Company procedures relating to all staff members
+ Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
+ Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
+ Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
+ Meet or exceed the monthly drink profit margin target
**What are we looking for?**
A Bar and Lounge Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Customer Service experience in supervisory or above capacity
+ A warm personality, attentive and smartly presentable
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Committed to delivering high levels of customer service
+ Ability to work under pressure
+ Flexibility to respond to a range of different work situations
+ A medium level of IT proficiency is required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in similar role
+ Passion for delivering exceptional levels of Guest service
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _Bar and Lounge Manager_
**Location:** _null_
**Requisition ID:** _HOT0BW8V_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

6th of October City, 6th of October Hilton

Posted 6 days ago

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Job Description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BW43_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Assistant Bar and lounge Manager

Cairo, Al Qahirah Hilton

Posted 6 days ago

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Job Description

An Assistant Bar and lounge Manageroversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
**What will I be doing?**
As an Assistant Bar and lounge Manager, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Maintain an effective bar service with an emphasis on high quality, efficient service
+ Check that Guest service standards are set, implemented and monitored, and continuously evaluated
+ Set-up of the outlet in accordance with the pre-determined standards of the operation
+ Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
+ Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
+ Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
+ Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
+ Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
+ Complete all necessary administration in accordance with Company procedures relating to all staff members
+ Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
**What are we looking for?**
An Assistant Bar and lounge Managerserving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A warm personality, attentive and smartly presentable
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Committed to delivering high levels of customer service
+ Ability to work under pressure
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Customer Service experience in a supervisory capacity
+ Passion for delivering exceptional levels of Guest service
+ A basic level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _Assistant Bar and lounge Manager_
**Location:** _null_
**Requisition ID:** _HOT0BW8X_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
 

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  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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