206 Hospitality Support jobs in Egypt

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

• About the role:
• Greets guests and escorts them to their rooms
• Delivers luggage to room upon check-in and picks up luggage from room upon departure,
• moving the luggage to storage or the Front Drive.
• Maintains proper records of deliveries and pick-ups. (40%) Handles all guest interactions with the highest level of hospitality and professionalism,
• accommodating special requests whenever possible; resolves customer complaints,
• assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• (20%) Greets all guest passing through lobby and offers them assistance. (10%). Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• (10%) Works harmoniously and professionally with co-workers and supervisors. (10%) Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. (5%) Performs errands for guests and the hotel that may require local travel off of the hotel property. (5%)

What you will do

• Provides a high level of cleanliness in the lobby and luggage storage room.
• Assists guests at the Concierge Desk.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Staff.

What You Bring

• Minimum level of hospitality experience is required prefer with previous experience in 5stars luxury hotel
• Good level of English skills reading speaking and writing
• Body physically condition in good shape is prefer
• Ability to work different shift

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Position:
Guest Services Team Leader

Organization:
Orascom Pyramids Entertainment

Job Description:
The Guest Services Team Leader oversees the VIP Lounge, a team consisting of Guest Relations Agents, Reception Agents & Reservation Agents. The role's main aim is to ensure a seamless, high-quality guest experience. They manage inventory and quality control, ensuring supplies are well-stocked and that the lounge meets luxury preset standards. The Guest Services Manager manages the daily VIP Lounge schedule, enforcing adherence to assigned seating, addressing guest needs promptly and adapting to unexpected challenges to maintain service excellence. The Guest Services Manager must oversee staff training, gather feedback, and report insights to develop continuous improvement.

Key Responsibilities:

• Team Leadership: Oversee lounge hosts, Information Desk Agents, and Guest Relations staff, ensuring cohesive collaboration and excellent service delivery.
• Guest Experience: Ensure all guest interactions are seamless, personalized, and meet luxury standards, promptly addressing needs and resolving issues.
• External Supplier Monitoring: Ensure timely delivery of catering services, and arrival of tour guides.
• Inventory and Quality Control: Monitor and manage lounge supplies, ensuring items are well-stocked and the space maintains a premium appearance.
• Seating Coordination: Oversee seating arrangements to optimize comfort and flow, balancing guest preferences and timeslots.
• Staff Training and Development: Oversee training to team members to enhance hospitality skills, problem-solving, and service standards.
• Feedback and Reporting: Gather guest and team feedback, report insights, and implement improvements to elevate the overall experience.
• Adaptability: Respond to unexpected challenges efficiently, maintaining service excellence and operational smoothness.

Qualifications:

• BSc degree in Hospitality Management, Tourism, Business Administration or relevant field.
• Minimum 7 years of relevant hospitality experience.
• Proficiency in English; knowledge of other languages is a plus.
• Customer service drive with outstanding communication and active listening skills.
• Working Location: The Great Pyramids of Giza.

**Job Title

IT Coordinator Hotel and Hospitality Technology Support Cairo, Egypt

Job Description

IT Coordinator Hotel and Hospitality Technology Support Cairo, Egypt

Position Overview**

Accor is seeking an experienced IT Coordinator to join one of its premier hospitality properties in Cairo, Egypt. This critical role ensures the reliability, security, and efficiency of the hotel s IT infrastructure, supporting daily operations and enhancing the guest and staff technology experience.

**Job Details

Job Location: Cairo, Egypt

Industry: Hospitality

Function: Information Technology (IT)

Gender: Any

Candidate Nationality: Any

Candidate Current Location: Any

Job Type: Full Time

Role Summary IT Systems and Network Management in Hospitality**

As IT Coordinator, you will be responsible for maintaining and improving the property s computer systems, software, and network infrastructure. Your work directly supports both front- and back-of-house operations, helping ensure seamless service delivery in a high-paced hotel environment.

What You ll Do

* Manage hotel IT systems, including networks, servers, and user hardware

* Install, configure, and update software and operating systems on property devices

* Provide technical support and troubleshooting to hotel staff across departments

* Monitor systems for performance, vulnerabilities, and security risks

* Implement IT policies, access controls, and data protection measures

* Coordinate IT asset procurement, maintenance schedules, and inventory management

* Collaborate with corporate teams and vendors for hotel-wide or brand-wide technology upgrades

* Plan and lead local IT projects such as system migrations, Wi-Fi expansions, and server upgrades

* Maintain documentation for system configuration, change logs, and licensing

* Ensure timely resolution of helpdesk tickets and user requests

Ideal Profile

* Bachelor s degree in Information Technology, Computer Science, or a related discipline

* Minimum 2 years experience in IT support roles within hospitality or service-based industries

* Strong understanding of Windows OS, Office 365, networking protocols, and cybersecurity basics

* Experience with hotel PMS systems, POS platforms, or Opera is a plus

* Familiarity with LAN/WAN infrastructure and server hardware

* Strong communication skills and ability to support non-technical users

* Self-driven, organized, and responsive under pressure

* Fluency in English required; additional languages are a plus

About the Role:

We are looking for motivated and detail-oriented professionals to join our team as
Remote Customer Service Representatives
. You'll handle customer inquiries primarily through WhatsApp, making sure every client gets a smooth and professional experience.

Responsibilities:

• Respond to customer inquiries via WhatsApp in a friendly and professional manner.
• Provide accurate information and resolve issues effectively.
• Maintain a positive attitude and deliver excellent customer service at all times.

Requirements:

• Previous experience in customer service is a plus.
• Strong command of the English language (written and spoken).
• Reliable internet connection and ability to work independently from home.
• Excellent communication and problem-solving skills.

Benefits:

• Fixed monthly salary (details shared during interview).
• great for
  students
• Gain valuable experience in customer service and remote work.
• Supportive and collaborative team environment.

please only apply after reading all the details this vacancy have overnight shifts so girls be sure that it's suitable

This is the 1st wave of this account so there is an opportunity for promotions

so what we need

_to be graduated

_to be good at English at least b1+

_to finish your military service

what we offer for you

_transportation

_10k (8k net_2k KPIs)

_social and medical insurance

_Rotational shifts

we're very interested to have you on board

Etisalat e& is hiring now #Customer_Support agents

REQUIREMENTS

• B2 in English
• Males & Females
• Salary : 13500 K
• Location: Maadi
• 2 days off
• Training fully paid
• Medical & Social insurance
• Males & females

Job Description

We are looking for Bilingual (Spanish & English) Customer Support & Back Office Specialists to join our dynamic team.

You will be responsible for assisting patients, caregivers, and healthcare professionals while ensuring smooth communication and accurate documentation.

⸻

Key Responsibilities

Home Care Account

• Act as a communication bridge between Spanish- and English-speaking patients and caregivers.

• Provide support via phone, chat, and back-office tasks.

Data Entry & Outbound Account

• Collect and validate information from nurses and doctors.

• Perform outbound calls and ensure accurate data entry.

⸻

Qualifications

• Fluency in Spanish and English (B2+).

• Strong communication and organizational skills.

• Previous experience in customer service or data entry (preferred, not mandatory).

• Ability to work full-time onsite in fixed shifts.

• Professional attitude with high attention to detail

Compensation & Benefits

• Total Package: 25,200 EGP

• 22,000 EGP net salary.

• 2,200 EGP transportation allowance.

• 1,000 EGP KPI bonus.

• Social & medical insurance (after 3 months).

• Fixed shifts + weekly days off.

Company Description

Sutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help businesses thrive in a rapidly changing market. Learn more at

.

Role Description

We are seeking
Customer Support Associates
to join our team in Cairo. This is a
full-time, on-site role
where you will be responsible for assisting customers, answering inquiries, and ensuring an excellent service experience. As a Customer Support Associate, you will interact with customers through various channels, resolve issues effectively, and uphold Sutherland's high standards of service delivery.

Qualifications

• Strong
  customer support
  and
  customer service
  skills
• Excellent communication and interpersonal abilities
• Problem-solving mindset with attention to detail
• Ability to work on-site in Cairo
• Previous experience in a customer service or support role is an advantage
• A bachelor's degree in any field is preferred, but not required

Spanish Customer Service Agent

Company Description

Octopus Outsourcing offers extraordinary business process outsourcing solutions in Alexandria, Egypt. Our innovative headquarters are home to a talented team dedicated to excellence and seamless communication. We continually seek growth and performance enhancements to stay ahead of industry trends.

Role Description

This is a full-time on-site role located in Alexandria. As a Customer Support representative, you will handle customer inquiries, troubleshoot issues, provide product information, and maintain accurate records of customer interactions. You will be responsible for ensuring a high level of customer satisfaction through effective communication and problem-solving.

Qualifications

• Strong communication and interpersonal skills
• Customer service experience and skills in handling customer inquiries
• Proficiency in using customer support software and tools
• Problem-solving and troubleshooting capabilities
• Ability to work in a team and independently as needed
• Excellent organizational and time-management skills
• Keen attention to detail and accuracy in record-keeping
• Fluency in multiple languages is a plus
• Bachelor's degree or equivalent experience in a relevant field